UPS Customer Center

I understand that there are more minorities in UPS working there, and I would expect 3^rd world service, if there is no white people running there… I know I might not get my package, because if white people treated hispanics and blacks that way, they would holler, but it is okay for them to treat me back because of my facial deformity and my past life.

If I could do 0 stars, I would. I have never had an issue resolved from any UPS customer service or service center. Just bogus excuses and delays, and promises that aren’t ever kept. both of my last air packages (Next Day Air early AM and a 2^nd Dar air) both time sensitive, both delayed. UPS should cut their prices if they’re going to be acting like their job doesn’t matter and that their customers aren’t important.
News Flash; Our packages pay your salaries! I’m appalled and don’t think my opinion about UPS could get any worse. My hope is that all business eventually switch over to Fedex or USPS, then never look back.

UPS’s colors are brown because they represent a sh*t company.
Incompetent. They suck at their only job… shipping things.
Please do yourself a favor and go out of business.

UPS Sucks! They take no responsibility for delivering your package to a wrong address.

I’d give 0 stars if I could — package was to arrive Friday — out for transit all day then suddenly switched to Monday.
All the people in line had the same story.
No way to communicate with anyone other than 800 line that’s answered out of the country. I

I was tracking a package. The site said it would be delivered ¹²⁄₄ by the end of the day. After talking to a UPS driver who was on my block and should have had it, and an almost 2 hour phone call to UPS
It was determined that this center, 1800 n Main, put my package on the wrong truck and i have to wait until Monday. My weekend has been ruined and there is no one to hold accountable. Now im suppose to accommodate them?
Not fair!

worst than waiting at the USPS. terrible customer service! i would avoid picking up a package here!

My brother in E.St.Louis had to ship my cel phone charger and phone watch charger to me, because by mistake, I left them there. He texted me saying that he sent them. On 11−30−15, I was in my apartment. I came out to check my mail and saw a sticker on my door, with my apartment number on it and the date 11 – 30. It said, «sorry we missed you «on it. I called the number on the back of the sticker, and they said that the driver came to deliver my package. So I asked them, WHY DIDN’T HE KNOCK ON THE DOOR?! I thought that if UPS is a shipping company, that they would have COMMON SENSE to knock on the customers door to let them know that they’re delivering a package. Apparently UPS doesn’t teach their employee drivers anything about COMMON SENSE. I made phone calls to UPS to coordinate delivery or pickup of the package. They sent me back and forth between home and their facility, like a ping pong ball. Three days later, I was able to pick up the package, after a long wait in line, and in my condition of having two surgeries on one knee, you’d think that they’d have some decency to speed up the process, no, they weren’t even nowhere near decency. Thanks a lot UPS for treating a handicap man like shit. I’LL MAKE SURE THAT NONE OF MY FAMILY OR FRIENDS USE YOUR COMPANY TO SHIP ANYTHING ELSE!!! I pray that you all go bankrupt and go out of business really, really soon. YOU DON’T DESERVE THE MONEY SPENT ON YOU! AS I DRIVE BY IN MY 2016 ON MY WAY TO WORK, MAY I SEE ALL OF Y’ALL IN THE COUNTY LINE TRYING TO GET EBTS! They ARE the dumbest shippers in the shipping business.

THEY ARE THE WORST!!! The manager Matthew does not know what the hell he’s doing.
I came here because they did not send out our package and he told me I have to wait almost 2 hours to get my package because no one has access to the room !!!
I called the 1 (800) 742‑5877 number and they said they have your package and the guy who has it he said «she’s not here to pick it up»
I just walked in again after 20 minutes being on the phone and they handed me the package ! The manager did not even come out after to apologize or anything.
VERY UNPROFESSIONAL ! The older lady here doesn’t even know how to talk to people she is just beyond rude.

This place is awful. Expect to wait 20 – 45 minutes just to speak to anyone. I’ve showed up in the morning and no other customers in the bldg and I still waited 18 minutes just to get anyone to acknowledge me. I get the sense very few, if any, of the employees care anything at all about their jobs. I see them standing around and chatting, but not too concerned with working

I’ve been waiting for my iPhone all day and when I got message «delivered» I came to the door and got nothing. Check my email and call customer service they said someone signed and have it. The package under my name but they gave to someone else.

Plenty of parking and located at the very end of the side street.
Only saw one worker taking care of two counters. Eventually another ups worker started to help.
One customer and myself were there and then three other people showed up.
Huge facility. Give them time to find or ship your package out.

I would rate ZERO, but unfortunately can’t. Very unprofessional!!! Cannot be worst!!!
For my customer waiting for package that I placed order for shipment via UPS next day air (UPS RED). The package from LAWRENCEVILLE, GA, US had arrived to Los Angeles within one day and what happened the next the driver came over put notice on the door and left when at the moment 3 people at home and waiting for that package delivery. Called them back and told them that I need to have the package ASAP. They scheduled redelivery for the same day. Waited till around 7:00PM called them back and the girl n the phone sating that the driver is already back and your package won’t be delivered, so the driver didn’t make second attempt at all. Calling them back and hearing that the package won’t be delivered till Monday.
Filing full claim for the loss (as couldn’t satisfy y customer and have got cancelation) if they don’t satisfy the next will be lawsuit against UPS.

For two days in a row now I have been told the same thing countless others have regarding a package: that they tried to deliver but I was not available. I was. I still am. Now they will say they tried again and missed me and the package will be sent back. Its not even amazing that these people are still in business, its sad. The call center pretends to care while the drivers have no such qualms.
Edit: Just got a call back from customer service. They say the package will be here after 5pm today. I cut to the chase and asked «Will it REALLY be delivered?» He said yes. I then asked why the driver said he tried to deliver the last two days when it wasn’t true. He pulled the «We’ll have a talk with him» card. We’ll see how this goes.

I’d LOVE to leave a ZERO stars review!
You call 1 – 800 number, they tell you — u can get your package at that location TODAY, RIGHT NOW! and then you go there just to learn the driver won’t bring it till late at nite, SO PLEASE COME BACK THE NXT DAY! WTF??? Do you even talk to your drivers before making an arrangement?

Worst shipping company ever. Half of my packages are delivered to someone else’s house and I have to wait 8 working days for the bad news that i’m screwed. the tracking information is just for them. Tracking #s serve no purpose for the customer. Zero accountability.
Dont use UPS. Fed Ex is awesome. USPS even. But UPS stinks in my area.
I’ll NEVER use UPS ever again. Nope!

If I could give zero stars I would. UPS has to be the most incompetent company I’ve ever dealt with. I don’t know if it’s just this location or the company as a whole.
I’ve had four horrible shipping experiences all with UPS all ended up with me dealing with this customer care center. The most recent was an order that was supposed to be delivered last Friday (didn’t require a signature and a not was left to just leave the package at the door) but the driver decided to «use his discretion» and not leave the package. So I went to this location at 8:15 only to wait two hours and be told at 10:45 that my package was on one of their containers with 3,000 other packages because the driver forgot to take it off the truck. Long story short it took almost three hours to tell me I wasn’t getting my package.
So I called this morning to ensure the package would be left and the dispatch center let me know their driver decided to take my package off the truck THIS MORNING and leave at will call for pick up. Their level of incompetence is unacceptable. The supervisor Alfonso apologized and was frustrated and gave me his supervisor’s name as well (Corinne VanRyk) but did nothing to get me my package. Basically «I’m sorry, we’ll talk to the driver about this.» That’s nice but that does absolutely nothing to get me my package or refund the money spent on what this joke of a company calls shipping. There have been times my wife and I were both at home ALL DAY and ended up with a note on the door that a delivery was attempted even though there was never a knock on our door. We live in a normal sized apartment so it’s not like were in another wing of the house.
What can brown do for me? What brown can do for me is never touch or ship anything I order again. Or at least follow directions when they’re asked to ship something. Looking at their reviews it’s clear I’m not alone. Over 100 reviews and less than two stars. And I’m sure it would be even lower if there was a zero star option. The funny part is I’m almost willing to bet money that any stars above 2 are from employees there trying to get their rating up. It’s just so sad you have to laugh to avoid hurting someone. Thanks a lot UPS. You’ve helped me realize any company that uses you for shipping is a company I don’t need to do business with.

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Seriously awful communication and follow through. Never pick up. Never deliver.
In my exact case, apparently I live in a vacant building downtown. Just use fedex.

I hate hate hate UPS!
I received a notice that they made an attempt too deliver my package, and that they were going to make a second attempt the next day.
So I the next day, I cancelled my plans and stayed home waiting for them to knock or something.
Nothing. I look at the tracking page and it said that they made a second attempt. I tried to chat with a representative maybe 20 mins after the apparent attempt, and she said that the driver probably couldnt get into the building. So she said she’s going to call the driver and see if he can drive it back to me.
She called me back and said that he’s not going to be able to come back so they will make another attempt the next day. I asked if they can give my number or something to the driver so that he can call me when he’s outside the gate, and they said that drivers don’t carry cellphones.
But how was she even able to call the driver earlier then?
How am I supposed to know that the driver is outside my gate trying to deliver my package?
They told me that they would make the attempt around 10−2pm. What? Am I supposed to wait 4 hours outside???
Upset at this, I decided to just wait again today for it, looking at the tracking page. Woke up at 7:30 on my day off, just so that I can receive my package.
Still nothing and the tracking page says they already made the final attempt.
NO YOU DIDN’T!!!
They told me that they would make the attempt around 10−2pm. What? Am I supposed to wait 4 hours outside???
Now I have to wait until monday to drive to the customer center, because my package isn’t available for pickup until tomorrow, and they close at 1pm and I have work the whole day.
I could’ve asked for someone else to pick it up, but apparently it’s impossible to authorize someone else to pick it up for me, and the only way that someone can do it for me is if the address on their id matches the address on the package. How fucking ridiculous is that? THE ADDRESS ON MY ID DOESN’T EVEN MATCH THE ADDRESS ON THE PACKAGE!
I’m fucking frustrated. If I had a choice, I would never use UPS ever again.

Things I regret:
Not going to my high school prom.
But then, if I had gone, would I hold it in awe of what it was? Hmmm…
I think I like the romantic notion of it more than if I actually did go, so scratch that.
Not making the first move, telling her how I feel.
That her secrets don’t scare me, not at all, not one bit.
But then, she does know now. The time wasn’t right at the time. And if the time is ever right, she knows.
I am here for her, always.
So nevermind, that ain’t one.
I regret eating that donut the other night with chocolate milk.
Hahahahahahaha… as if. I love donuts. Piggiefattie to the extreme. Tabachoy por vida.
Nope not a regret.
Well, I guess I really don’t have any regrets.
Other than doing business with UPS.
Having to step foot into the stale dank air of this place. Having to deal with a man sitting at the computer too incompetent to type with two hands.
Hell, to even type with two fingers. The guy at the counter only typed with his pointing finger.
His other fat hand was clasped on a donut.
Can’t blame him there.
But seriously, he had no greeting, no personality, no charisma… nothing just a corpse sitting at a screen with a donut and one finger to type.
This place sucks. I regret having done business with them.
Oh, and I regret drinking that glass of OJ this morning, after brushing my teeth.