Unleashed By Petco

Amber is the best ! Frontline was a product I purchased from my dog Bizzy. It seem like it wasn’t working on him. So I called in spoke with Amber. She said to bring back the receipt along with the package, even though two of them were missing from the box that I had to used already. She credited me with a gift card so I was able to buy the Advantage flea repellent. All the staff was very friendly I don’t know their names but they always make my dog feel like he’s part of the family :-)

This used to be a normal petco a few years back, and I went here all the time. It was great. When it switched to unleashed I had to stop going there, because they no longer carried a good selection of rabbit supplies. I didn’t want to have to go to two separate stores to get stuff for both my rabbit and cats. My rabbit passed away, so I figured I would try this place out again and boy was that a bad idea. I went in looking for wet cat food since my cats are on an all wet diet due to health reasons. I feed them an assortment of wellness core and friskies wet food. I’d do all core, but it just too expensive. I went in and didn’t see friskies wet food, so I asked an associate if they had any and his response was super stuck up. Instead of saying no, he said with an attitude, «No we don’t carry that stuff here. We only sell healthy cat food here. That stuff is like corn chips for cats. If it were up to me we wouldn’t carry fancy feast either, but we are forced to.» He was basically «shaming» me in the middle of the store. Why not be like «oh we don’t carry that, but here are some better choices that are healthier.» What a horrible attitude! Needless to say I’ll be continuing to give my business to the Petsmart down the street. They are nicer, cheaper, and carry both wellness and friskies.

What a great store! I am so happy that this is so close to my new place. I have come here twice in one week because I got on their mailing list and learned they were offering FREE arts and crafts for the fur babies! That’s right! This past week we took our fur baby in for paw painting. It was super adorable. They had non-​toxic, washable paints that you could put your pet’s paw in, and then a nice thick paper to get an «abstract» painting made by your pet ;) It’s super cute and I can’t wait to frame mine. Then today, they offered clay imprints of your pet’s paw print. It’s an easy, non-​toxic clay that you just roll out, and imprint your pet’s paw — the perfect keepsake for all time! Best of all, they had cleaning supplies to easily clean up my fur baby’s paws after AND the staff are SO friendly and welcoming. They’re great! The store itself has all the basics and more that you could ever want or need for your pet, all kinds of foods, treats, accessories, even cute outfits. It’s a nice, clean store with very friendly staff and FUN little extras such as these arts and crafts events. I will be back again and again!

The unleashed is great however: This review is about the cat adoption «Jackie’s Purrfect Match» that takes place on Saturdays and Sundays. My husband and I were attempting to adopt a kitten into our home that already has one cat and one dog. The kitten we were interested had fleas on it and we asked the question of the best way to remove them before introducing the kitten into our home so as to not give our current pets fleas. Jackie then became quite indignant that we would not be adopting the kitten. At first I was quite confused, then I was insulted. We asked a responsible question, something a good pet owner should do, and we were then immediately told we can’t adopt the pet because we were nervous. Jackie would only say her house doesn’t have fleas. We said that we never said that it did but the kitten we wanted certainly did as several of the other workers helped us to comb the kitten. All we asked to know was if we should comb or bathe the kitten before bringing it inside. Now I am just sad. We would have provided a very loving home for this kitten as responsible owners just like we do for our current pets. I feel like a «30 year veteran» should know better. I really hope the sweet snugly kitten finds a loving family, through no fault of its own it wasn’t allowed to do so with us.

Pretty solid pet store! Its on the smaller side for a Petco, but the variety is there and the location is great. The hubby and I always grab a froyo and traipse the isles looking for gifts for our pets hhehe

This is my «home» Petco and I love it. Yes, it’s an unleashed so they don’t have as much stuff but they carry everything I need for my yorkie and that have a free Yappy Hour every Tuesday from 6 – 7 for dogs under 25 lbs.
Zach, the store’s trainer is awesome.
If they had grooming services if never need to go to another store!!!

Please disregard the below review. I mistakenly posted it and it was meant for a different business. As an FYI, please don’t ever go to Kool Dog for anything.

How can they be out of stock of clickers?! CLICKERS !! I noticed they keep a limited amount of things on display. I always have to go to the another Petco or Petsmart. No more unleashed!

I had never heard of Unleashed until my recent visit to this store. I was secretly hoping that it was a Petco where they let loads of dogs run free of their nylon chains, but nope, it’s just a boutique pet supply store.
This was, by far, the cleanest Petco I have ever visited. Everything was stocked, the products were faced, the displays flawless. I wish I was a secret shopper so they could get some sort of passing grade, but I’m just a normal patron.
I was greeted when walking in, and chatted to by two employees. Super friendly staff.
I didn’t buy anything because I honestly stopped in hoping to run around with some dogs, but I will definitely come here when I’m in the neighborhood and remember that my cat is running low on her healthier-​than-​I-​eat cat food.

The products are the same as any Unleashed store, but the service leaves MUCH to be desired.
I have had a monthly dog-​food order for my dog who has allergies and a restricted diet. EVERY MONTH that I order thee staff fails to call me or fails to order the food. Every time they do this I am forced to buy a smaller (MUCH MORE EXPENSIVE) bag of food at my own expense while I wait for the food that I previously ordered to arrive.
I finally had enough. They have lost my business for good. In LA there are too many options for me to ever consider going to this Unleashed again. Ever.