Universal City Nissan

Great dealer love the customer service. Would definitely come back here again highly recommended.

Love coming here to get my sheldon’s service. they are always so amazing at keeping track of my services telling me what I need and what I can wait on and giving me advice I can use to make sure the life of my car is as long as possible. Today had the pleasure of James Alvarado helping me. great guy has helped me before and never makes me do anything I don’t need to do for my car. so this is the only place for my baby to come.

My mom and I recently went to Nissan for her next car and they were great! The sales rep. Savik was SO helpful! He was SO nice and even asked the sales manager to sit with us to help us find the best suitable car for my mom. I’ve purchased many cars in the past from other dealerships and NEVER has a manager literally sat with me to talk about the car or about the numbers. BEST BEST experience! My mom is very happy with her car and her car payments. I would recommend Savik and Nissan dealership to EVERYONE for your next car purchase! 100%

I will give Universal City Nissan a 20 on a scale of 1 to 10.
My sales associates were Neso and Javi.
If you are looking for a new car these are the sales associates you need!

Today I got the best deal ever on a brand new Nissan Rogue. Special thanks to Lawrence from the finance department I got a low interest rate. They were so nice and polite. This is the best dealer ever!

Great people, super friendly and super helpful thank you look for Ray he will help you all the way and the manager too

Stellar customer service! Been to Glendale Nissan, Downtown Nissan, and Van Nuys Nissan but none compare on the level of customer service that you receive here! Brought my car for service because it was my first time with them they gave me $ 40 credit so didn’t pay a dime and they explained future services my car will need and why (Other Service Depts didn’t tell me) and they’ll shuttle you anywhere within 10 miles and pick you up! Went to Universal Studios that day and I basically got my car serviced, car washed, and my car parked for FREE!!!

Everytime i come here 2 get my car its maintenance i wait in the waiting room and u always see fresh coffee, cookies, fruit, popcorn , not 2day theres no cookies, no fruit just the fresh coffee from the expresso machine and popcorn, how are u gonna enjoy ur coffee with out atleast a cookie when you wait 2 hours for your car the guy that is there didn’t put nada for the costumers, when the 2 girls are here theyre always on top of things, putting cookies and refilling them when theire gone, they make you feel welcome, not 2day when this guy is here,

I was here once prior to purchasing my car, my boyfriend and I stopped by after visiting other dealers. We were instantly greeted by Abraham, he showed us a variety of cars with absolutely no pressure to anything. So after a few days of considering different dealers, we decided to go in and see Abraham but he wasn’t there, I didn’t feel like other sales men were as polite and honest as him, so we had to try again during the week.
When we were able to meet with Abraham again, we informed him what we had as our deposit and how much we were looking for as a payment. He was able to work with us and got us, a great monthly payment! I would definitely recommend him and this dealer.

I’m on the way there and I’m a block away. A car pulls out right in front of me while I’m going 45mph. My car is totaled. No injuries. So happy Laso at Universal City Nissan was there to help me out. Got a great deal on a brand new Nissan Sentra with all the bells and whistles. If you need an awesome car with even better service go to Universal City Nissan!!!

I wish I could give negative stars, honestly one of the worst scum pits I’ve ever been to. I would pay $ 1,000 to never come back here again. The service is awful, the service team lies, all in all hell on earth. This dealership makes me question humanity. Thank god for Unilocal because plays like this need to be called out. Stay away from this place, stay away from Nissan, dealerships like this give a bad rap to the car industry.
Skip

My personal mechanic does all my maintenance and on this day I already had my oil and filter done
I lost the key to to the tire locks so I brought my car I’m to get that taken care of.
After obtaining the tire lock key the service department had the nerve to tell me the oil filter looks dirty and I should get that done along with every other up sell in the book for only $ 699.00
Bunch of clowns that work here.
Stop being greedy.

Worst worst car dealership!!!
I took in my car for maintenance and they gave me a dirty car with grease inside the car and scratched on the side. They are going to fix it but wtf!!!
Don’t come here.

Universal City Nissan is the dealership where you can get the best service and deals. I got a follow up call by Sandy letting me know my 2013 Rogue lease was almost up (2 more months to go) and that they had great offers going on. I scheduled an appointment, drove up and was greeted with a big smile and very polite sales consultant, Arbi Ghazeri. He escorted my wife and I to meet Sandy who had another customer so Arbi took care of us.
We let him know what car we wanted, a 2015 Murano. He found it in their inventory, showed us the vehicle and explained all the features on it — this guy knows his stuff. We took it for a test drive and at the end he asked us if there was anything we did not like, he really made sure we were satisfied with the Murano.
Then, he introduced us to Neso Daglian who is a sales manager. Very polite as well, listened to us, laid down the numbers and made the deal happen in a smoothly fashion… I’ve been to other dealers and this stage can usually turn rough or unpleasant but not at Universal. Once the deal was closed, my wife and I got to ring the bell in the showroom floor, that was fun!
After that, we met with the finance manager Emil Mkrtchyan. Awesome down to earth person. Explained all the paperwork, had us sign on this state of the art «desk flat surface monitor» and had us out with a great feeling and a good flavor in our mouth — he bought us some delicious gummy bears!
Finally, we transferred all our stuff from our Rogue to our new full tank-​just out of the car wash Murano. Arbi was always there making sure we were taken care of. Neso would always check in with us as well.
This is the third car I get from UCN and will keep coming back here. Everyone is so nice and they all work as a team to make sure you get your car whereas other dealers will just turn you away, judge you by how you are dressed, etc. At Universal they will go above and beyond to sell you a car.
Thank you Arbi, Neso and Emil for your outstanding service!

Steve the manager and his assistant Lawrence took the very best care of me! There was no pressure and they made my car buying experience very comfortable and easy.
Sunny took care of me in the finance department! He took the time to assure that I understood everything I was reading and he clarity on what every document was for.
I would refer anyone of my family and friends to Nissan Universal :) Thanks guys!!!
Branden S

Ok let’s be honest, no dealership’s service is perfect.
Without getting into too much detail, Nissan failed to remember one service I needed on my car. But, when it was brought to my attention, Mel and his team at Nissan went above and beyond to be sure that the problem was fixed along with anything else that was collateral.
I will continue to bring my car back for all services needed thanks to the friendly service from the first call to set up appointment, the team greeting you as you pull up, the technicians updating you throughout your waiting period, and the cashiers offering coffee/​popcorn/​cookies while you wait! I love the universal city team! You guys rock!

Total bait and switch business. I got 2 phone calls and three texts from their «internet» person saying that the car i wanted was in stock. Show up there and the pass-​the-​meat (that would be me) game starts. I get passes around from one guy to another but no one could find the vehicle that was «in stock».
Waited 45 mins with not much results.
Too big and too slick to provide personal service. There was one salesperson that was pretty cool. Did try to help. But at the end, I just walked away.

I worked with Pouya and he was professional, right to the point and courteous. My wife and I wanted a Frontier and had previously called several dealerships. Pouya was the only one that appreciated our considerations and helped us to look into other options. Pouya was not pushy or salesy, which was so important for us.
The sign of a good salesperson is knowing when to speak and when to be quiet. The rest of the staff was friendly and professional specially Ben.
Finally we drove off with our new Nissan Frontier and deal we wanted.

Thank you Pouya Shahbazi for the 5 star service! He gave us his undivided attention and really made us feel welcome from start to finish. He got us the car and price we wanted! We always come to this dealer and will continue to be loyal customers because of the exceptional service everyone here at the dealer provides.
Irrelevant but I even got a compliment for my purple hair from the friendly girl at the front!
Special thanks to Kaumail for explaining everything in detail. Appreciate his time and patience!
Thank you Universal City Nissan!

EXELENTE servicio y los vendedores muy atentos y saben de lo què estan ablando
Moe Hassan y Abraham

Fue una experiencia inexplicable. Comprar tu carro 0 millares más el servicio al cliente que me brindó Max Boulas fue extraordinario. Una persona quien te ayuda mucho más de lo que se puede.

STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS (LOOK AT THE REVIEWS THEY HAVE THE SAME STORY FOR EVERYONE, YOUR CAR WAS SOLD **BAIT & SWITCH**)
Was contacted by the owner of the dealership Tony TWO DAYS before he replied to my awful Unilocal review. His reply implies that we hadn’t spoken already. So manipulative. He told me that he’d «try his best to give me the same deal that I was promised.» He then called me the next night to tell me that he couldn’t give me a matching car at the same price. NO SHIT SHERLOCK!!! Tony, OF COURSE you can’t offer me the same vehicle at the same price, because the vehicle I was offered in the beginning NEVER EXISTED! Your dealership is filled with liars, scammers and the best of the best sharks. Every single person that I can get to listen will hear this story.

Enserio este lugar deja mucho q desear tiene el peor servicio al cliente !! Cuando deje mi carro usado por agarrar uno nuevo del año ello se hicieron cargo de el carro y lo q se devia de el!!! Un mes despues no dejo de recivir llamadas de la financiera q se quedaron deviendo 106 dolares y q tengo q pagarlo! Como ?? Eh tratado de comunicarme con la finanzas y no simplemente no contestan !! Yo siempre haciendo mis pagos a tiempo y hasta mas !!! Y ahora resulta q debo dinero y por culpa de ellos casi se arruina mi credito

Excelente servicio aquí en Universal city Nissan!
David Lepe y Ramin Negahi me ayudaron durante todo el proceso!
Que emoción k gracais a mi trabajo it works pude sacar mi nuevo carro, si necesitan un buen descuento aquí los pueden ayudar!

Estoy feliz con la compra de mi carro en este lugar, la atencion por el vendedor Jose Escobar fue inigualable, mucha profesionalidad, pasiencia, y entrega en lo que hace, muchas gracias muy contenta por tan excelente atencion al cliente. Mi carro se tramito super rapido sin mucha espera en las mejores condiciones y lo mejor de todo pagos accesesibles. Un equipo de trabajo responsable y con el compromiso de que ambas partes queden satisfechas. A el manager Steve gracias por la ayuda y dedicacion al igual que Armen en el area de finanzas muchas gracias por tan excelente gestion. Super satisfecha son los mejores!!! :-)

Me Vendieron Un carro sin Tapates, ni Llanta De Refaccion y eso me lo dijeron hasta despues De cerrar el trato, solo por que fue un carro usado. Jamas regreso a comprar otro carro ahi. LO PEOR!

Son unos ineptos yo compre un altima hace un ano, con la condicion que ellos me ayudarian a cambiarlo por otro, pero ahora resulta que siempre no y q ellos no pueden ayudar en nada son una basura claro dando gracias a Dios q el racista de Don por lo menos eso han hecho bien y aparte se molestan cuando uno se queja, son una basura ahhh pero bien que piden un buen downpayment y de igual manera dejan los pagos altos