United Plumbing Heating Air & Electric

Called three different places for estimates, this being the third. They were the only one to ask 89 dollars for their (free estimate). They are straight up lying on their ad or we just have a different idea of what free means.

These guys are great! I had a couple situations come up recently and united answered the phone, and scheduled me the same day. Their technician Art in Newport Beach is really good, he knows his stuff and gave me peace of mind after fixing the issues. No question about it I would refer them and use them again!

Gee, where to start? They missed their three-​hour window by almost two hours. That means I sat around for five hours waiting for their AC techs to show up. When they got to my house, they were rude, and acted like I was an idiot because the central air in the house that I pay rent in was broken and I didn’t know why (that’s why I called you, dudes).
Then, they «refilled» the coolant in the unit that was already working but apparently leaking, without fixing the leak (which, by the way, is illegal), to the tune of $ 500. I guess I should have researched what these things should normally cost before they came to do the repair, but that is an astonishingly high price. And again, illegal.
Then, when I was in the middle of trying to ask about why the other unit isn’t working and what needs to be done to fix it, the tech waved me off and answered a phoned call and started walking off the property to go to the next job. I was literally in mid-​sentence. So I waited politely for his phone call to finish, and asked what I could expect to pay for the repair. He couldn’t tell me, but he said to call the office. Then, the office would call him, he would tell them what was needed, and then the office would get back to me with an estimate for the repair.
Right.
So I did as instructed, but of course the office had no idea since they hadn’t seen the unit and they said they’d get back to me later that same day. Nope. So I called the next day, still nothing. The day after that? Nothing. It’s been six days now. Nobody here actually seems to be interested in fixing my air conditioner now that they have my $ 500. Oh, and they still haven’t cashed my check yet. Thanks, dudes!
EDIT: It’s been well over a week now and they still haven’t cashed my check.

Had them scheduled to fix my A/​C unit for 5 days. They were supposed to show up between 11am-​2pm. At 10:30am on the day they were to come they called to say they were too busy. Are you kidding me??? What terrible customer service and unreliability! So unprofessional. Look somewhere else unless you want to try and sleep in 90 degree heat with no help.

These guys are great!!!
My outlet started sparking, I got in touch with my landlord, and gave these guys a call. They came out right away to assess the situation, for free!!! The electricians name was Eric, I believe, and he was very friendky, polite, and knowledgeable.
After getting what seemed like a fair quote, I called them back to schedule the service. They literally came a couple hours after my call. I was shocked at how quick they were to respond. The same guy, Eric, came back with his partner and went right to work. It maybe took them 30 minutes to rewire the entire circuit. He showed me all of the problems that he found and not knowing much about this line of work, it was really cool learning and also seeing the dangers that caused the problem.
During the process, they discovered another really important, dangerous hazard with our old wiring that could be disastrous over time. We are having them back to fix it at the end of the month.
I couldn’t be more impressed with this company and their great customer service!

Unilocal page says «We proudly offer free estimates» yet when I called, they do NOT do free estimates. The manager blamed their hired «social media company» for a «mistake.» I told the manager that it is illegal in California to make false advertising statements to which he replied «It’s not against the law, we’ve been in business many years and know the law.»
Please read up on California Business and Professions code section 17 200 – 17 210 which prohibits false advertising.
You have been warned!

Great company, Toto was the name of the gentleman who came out to help me. He did a great job, fast, efficient and took care of the problem. I would highly recommend this company to anyone in need of such services.

Art (Artin) with United did everything right. He arrived soon after our plea for help and kept us apprised very step of the way: showing us evidence of the problem, discussing the options for replacing parts, making repairs that day, showing us the «afters» (compared to the «befores») and being friendly and courteous throughout.
Some service people think I’m a fussbudget, but Artin hung in there well. I will certainly use United in the future, and will ask for Artin.

So relieved. Artin totally saved the day for us.
My hardwired smoke detectors were all going off due to a failure of 9 circuits in breaker. The burnt, overloaded wires were causing the alarms to trip, so he replaced the breakers and the smoke detectors (they are supposed to be replaced every 5 years, I did’t know that) and I can now rest easy knowing the house and my kids, are safe from fire.
United was easy to deal with on the phone and they had Artin, ‘Art’ the technician, out within an hour and a half of my call. On a Saturday, no less. He is chill and very knowledgeable, ask for him if you can.

Amazing. Our central air unit crapped out the night before we were leaving on vacation. We needed to fix it because it’s the middle of summer and we were leaving our cat in the house the whole time we’d be gone. I called a few places who couldn’t fit us in but United Plumbing had someone out here within an hour. He discovered that the compressor had burnt out but more than this — whoever had installed the unit (we bought a flip) had put in a fuse box that could only handle half the capacity of our A/​C unit. We had 30 amp fuses when we needed 34.5 minimum and closer to 50 amps.
So where a less experienced technician may have replaced the compressor, we would have had the same problem again in a few months.
He had the equipment on his truck and in 45 minutes he had installed the new fuse box and compressor and had the unit working again.
I also had a great experience with United Plumbing about 6 months earlier on our tankless water heater (which had also been improperly installed without a thermostat). In both cases, the technicians from United knew exactly what they were doing, worked quickly, did the job right and were very nice people, respectful of property and everything else you’d want in a serviceman. I highly recommend them.

I called multiple companies and didn’t even get a responses back but as soon as I called United Robert picked up right away and he had Arnold come by within 30 min and fixed our lights thanks again

Artin came to my house to fix a light that was flickering and found out the wires had shorted out and could have been a dangerous situation. He saved the day and fixed my breaker box too! Yay! Awesome service!

We had an electrical outage in one of the buildings on our church campus over the weekend. Our regular electrician was out of town so we called United & they dispatched Toto T. He said the fix was to replace the main breaker at a cost of $ 650. Since the building w/​o electricity is our preschool facility, time was of the essence to make sure that the building was fully functional by first thing Monday morning. So, we paid his asking price.
After he left, the lights were working, but some of the outlets were not. Our regular electrician came on Monday to figure out the problem. First, he tested the main breaker that Toto said was bad and found absolutely nothing wrong with it. He explained how the main breaker, when tripped, can be easily manipulated to appear broken. He found the real problem, a very simple fix, and charged us only $ 20. He also said that it should only cost ~$ 100 to replace the main breaker.
I understand that a company can charge whatever they want and if I agree to it, then that’s partially my bad. However, if you want an electrician with integrity, do not call United.

They proudly give free estimates??? Well, ok. What they really mean is that they will have a guy call you, ask you a couple of questions and then quote you a price.
I called yesterday, the guy I spoke to said someone would be out to my house to give me an estimate between 12 – 2 pm today. At 11:35 am, a guy called and said it would cost $ 7000 for air con or $ 10,000 for a new central heating/​air con system. He would not come to take a look at my house because he «didn’t need to.» He also confidently told me I needed a new heater (ugh, what?) after I told him there wasn’t anything wrong with my central heat, just wanted to add air conditioning.
Why would anyone agree to pay a company $ 7 grand over the phone, sight unseen. How do these people stay in business? Unprofessional. And I was unsettled by that guy who called. Gruff, abrupt and out of left field.

Awesome service, it was on time as promised. Did some LED lighting in my home, not only were they the cheapest but the service tech Artin answered all questions and installed them very quickly. Excellent customer service from him, would highly recommend in the future.

Called for service but they don’t have anyone available for the next three weeks for the Los Angeles area. :/

We tried to have United come out to provide us with an estimate for a panel upgrade and AC installation. They called me and nicely informed me that I would have to pay $ 69.00 for them to come out to do an estimate which is funny because their website says «Free Estimate». Clearly, we don’t have the same definition for free.
Now, I’be been speed dating a bunch of electricians and AC installers so I consider myself pretty verse at this point in estimate getting ettiquette. Maybe I’ve been spoiled by all these slutty electricians but offering me free estimates.
The lady on the phone did call me back when I nicely but firmly told her «thanks but no thanks» to offer me a free estimate but at that point it was too little too late.

I never really took the time to put in a review for other places, this is actually my first Unilocal review. But I definitely think United Plumbing Heating Air and Electric deserves one! Especially Arthur who’s accommodated me twice! I have an ongoing problem about my electric and because of my short fuse it seems to cut my electric off quite frequently. So when I called their office they were polite and assure me that they’ll be here at a certain time.
Love this place! They have great customer service, very punctual, and will fix your issues in a matter of no time! Arthur’s helped me twice, I can not speak for the other workers but he’s come to help me twice and in both times he’s been very understanding and helpful with my electric. I feel kind of bad that I keep calling the company for the same issue. But if you need any sort of help w/​your plumbing, gas, or electric, you seriously would not regret this one.

This is for the service call out of the Mission Viejo Area. I realize this is a big company and some people may have a good experienced based on the location and employees. But watch your money people. GET A SECOND OPINION!
I had a terrible experience! My husband called this place via google search. We had an emergency because our outlet was smoking.
Two men showed up and within 5 minutes said we needed a new panel and circuit breakers and rewire…$ 4000. So we asked them if they could just cap off the outlet so it was unusable for now because we did not have $ 4000 to spend (plus we wanted a second opinion). They said they could not cut off the outlet and anyway it would not fix the problem.
Our discussion turned into a heated one because it seemed as though they did not want to leave without us paying that $ 4000. One of the men even threatened us by saying «If I don’t fix this today, your outlet may catch on fire while you are sleeping»… um, we will take our chances!
Needless to say we got a second opinion and ended up paying $ 145 to fix our outlet and infact did not need a new panel. We saved our $ 4000 from these con-​artists.

I called united and within an hour Arnold was out here we had a burned main breaker lights were flickering after getting a price from Powell electric for $ 2200 to replace it Arnold got it done for $ 800 within an hour
Thanks Arnold I will use you again