Union Bank

Bank would not accept Power of Attorney or forms and took over 90 minutes reviewing the amendment to my mom’s trust which states the delegation of powers and designation of trustees. The documents specify all financial matters can be authorized by the Durable Power of Attorney. Spoke to others who had similar problems. Thankfully, mom is still able to make decisions and will be closing the account and changing banks. If you have a parent with money at Union Bank, better start looking for a new bank to avoid major problems accessing their accounts even with the proper legal documents.

Ample parking. Fast service. Always out of there in under 10 minutes.

They play with your money too much at this bank! I opened an account here two weeks ago, because I was displeased with Bank of the West and their funds availability policy. I let the woman opening my account know what my issues were with Bank of the West and my concerns for having similar issues. They said that if you deposit a check that $ 200 is always available immediately, and when the check clears (in this case my payroll-​they wont do direct deposit-​typically clears at 12AM every time I deposit it, if not earlier). I know the funds have cleared for my check. They put a 30 day hold on my account that no one disucssed with me-​though I showed a great concern about their «hold» policy. When I confronted the woman that opened my account-​she seemed to think that there wasn’t a problem with her not informing me of the 30 day hold policy. For a deposit made on 5/​22, they are trying to hold my money until ⁶⁄₂. I’m about to receive several more checks but am reluctant to even bring them in there in fear of them taking my entire income and trying to hold it for nearly 2 weeks every time I give them a check. This is how they like to welcome the new customers. What really irritated me is she told me that the policy is in that huge packet they give you when you open the account, and that I should have read every single page and would’ve seen the policy. Wow. The supervisor told me that she would work with me and verify the funds available on the check. I noticed that the previous customer’s revue is the same complaint. They play with your $$$ here. After being denied at the gas pump when I am already (and still on E), I check my situation and I have $ 408 dollars in my account & they left me with $ 13 to make it through the whole Memorial Day Weekend weekend. I didn’t notice the hold was still there until I got off work, and their customer service isn’t open until Tuesday 9 AM. What a horrible bank. I’m finding a new situation ASAP.

I was a customer of Union Bank for about 1 ½ years. Today, I walked in with a check in four figures. I’ve regularly deposited checks from one person for the entire time I have used this bank, and had access to funds overnight. Today, however, I was told that there would be a 2-​day hold until I would be allowed to use my money.
Having never bounced a check or done any other bad thing, I asked why. I was told that they wanted to be sure the check cleared, in spite of these checks having always cleared for about a year. They then told me that I did not have a sufficient amount of money, and that my accounts hadn’t «grown as expected.» Huh? I guess not being one of the 1% is a crime to these people. One time in the past, they really irritated me by suggesting that I automatically save $ 25.00 from each checking deposit, to «help me» manage my money. Lowlife that I am, I guess.
I immediately cancelled my account and have already picked out another bank.
What Union doesn’t know is that I’ve used it as a minor account to buy groceries and pay small bills. The bulk of what I own is in a brokerage. It’s not a good idea to make superficial judgements about people, because you never know who you are dealing with. They’ll NEVER see a dime of my money again! I look like, and am, a «Venice person», but last time I looked, Frank Gehry and Dennis Hopper were, too.
Anyway, stay AWAY unless you’re the kind who likes to get dressed to the nines to take out the trash, flaunt your money, and have a very shallow and narrow view of people. If you are like that, you will LOVE Union.

My husband and I have banked with Union Bank at this branch for many years and can’t say enough good things about. The customer service is awesome!

I’ve been with this bank now for 1 year. I deposit the same check made out by the same person every single month. I have gotten the same teller several times, and yet she scrutinizes me like I’m a criminal. Asks me the same questions every time…“You work for this person? Have you deposited this kind of check before?”. And then they hold the check for a day before they credit it to your account. Man do I miss Washington Mutual! They would NEVER hold a check. It was always IMMEDIATELY credited to your account.

First off, I have had nothing but wonderful service at the downtown San Diego branch, and the Wilshire branch. While the tellers at this Centinela branch deserve 5 stars… the awful (repeat times ten) «associates» or whatever the cubicle workers’ titles/​duties are — well they suck so bad I can’t even put words to screen on them.
I literally got passed along, and then snubbed when I walked in and asked for some help with my account. The one nasty associate refused to look up, told me she was busy, then told me to go to the teller… all without looking up. I walked to the teller (Brenda rocks) and recanted the situation. Then that stodgy bee-​yatch had the audacity to walk up (five minutes later) and try to defend her position! I told her to leave, that I found someone to help me, and that customer service DOES NOT include defending one’s poor performance. sheesh.
Seriously, take my money but treat me like poop. And I agree with Hugo C., parking is easy but the branch is NOT fresh and breezy!

This review is not so much about the branch as it is about Union Bank in general. My card was fraudulently charged for a good deal of $. Good thing is they caught it ($ 500.00 at a gas station). Unbeknowst to me they cancelled my card. After a solid day of declined purchases I called them. Their «doing me a favor» customer service department told me about the charge. Apparently because of all the fraud in California, this is their SOP. Of course their «investigation» will take up to 45 business days – and I will be out the $ until it is rectified. I’ve been on the phone with 3 different agents because someone always neglected to tell me a step in the process (faxing, signing, turning three times widdershins toward a setting sun, etc.). Take your banking business anywhere but here!

The parking at this plaza is a breeze, it’s having to deal with the super heavy traffic from Centinela that’s the real pain. Always getting a friendly nod from the security guard standing post outside helps ease the frustration, though.
This branch isn’t the cleanest or brightest, but a quick line will always win me over. Unfortunately, you’re not always assured a quick line — even with my quirky banking hours. After you’ve stood in line long enough, you’re greeted with some of the most soft-​spoken tellers I’ve ever met. I understand that those bandit barriers are there for your security, but I seriously can’t hear a damn thing you’re saying!
In my efforts to achieve my black belt in passive aggressiveness, I’ll often reply to their questions in an equally soft tone. It usually plays out like a badly written comedy sketch, but it keeps me amused.

Union Bank of California is now just plain UNION BANK! It’s spreading across the nation and has a spiffy new logo to go with it. As a long-​time client I’m quite proud and excited!
I work in Culver City and live in Silver Lake. I would either go to the Crenshaw Union Bank [en route to home] or the Atwater Union Bank [5mins away from home] — both are super convenient. My only gripes are parking and how long the lines get. Senior citizens need their own line!
Now on that note, I was happy to discover this West L.A. branch. It’s near enough to my work and it’s literally a block away from my favorite baking supply store [Gloria’s Cake and Candy Supply]. There’s plenty of parking since it shares business space w/​multiple businesses. The best part? I’ve never had to wait in line for more than 5mins. It’s almost always empty, the tellers are nice and I get my business done in a *snap!* This Union Bank branch makes errand-​running a breeeze!

I have been coming to this bank since its name was Bank of Tokyo? I have seen people come and go even retire! They have fast and friendly service, if you bank there, otherwise if you do not then they probably treat you like all other forgers and back check passers!