Ulta Beauty

I the store but the customer service at this location is so bad. On 3 separate visits I experience bad customer service. Particularly with this girl named Diana she’s not friendly at all. She doesn’t even say hi or when you ask her something she just stares at you with a «I don’t want to bothered face «.

Earlier this month I had gone to fantastic sams and the stylist made my hair uneven. I was upset and cried myself to sleep. The next day I went to Ulta beauty to get it evened out. Tatiana did a great job on fixing it. The hair cut was shorter and trendy looking. She colored/​styled it and I felt an amazing boost to my self esteem. The salon staff is friendly and the floor staff of the beauty store were nice as well.

I forgot my 20% off coupon one day and the cashier inform me that I can just bring my receipt and coupon and they can adjust it for me. I went back a week later and they were kind enough to do it for me! 5 stars for good customer service!

I finally decided to write this review to let others know what you can expect. It is a while ago that I went there as a new customer. I specifically stressed on the phone that I needed someone experienced since I have straight hair and need a a very good cut. Well, Sara said she was experienced and off I went. During a conversation though I found out that she had only recently finished her schooling. Unfortunately it was too late to run even though thinking back I should have done exactly that. I told her that I wanted a shoulder length cut (to be exact, my hair resting on my shoulders) She was very friendly the whole time but when I checked my hair at the end I was shocked. My hair hardly went to the end of my ears. I looked like a first grader. If that wasn’t bad enough, touching my hair, some parts were longer than others. I went home and checked the back of my head. I nearly cried. I had never been offered a mirror to check the back (I’m not surprised) My hair was totally uneven and a colleque even pointed out a hole. I called the salon and she asked me to come in to fix it. Silly me did go. She cut even more so my ears stuck out from underneath. A simple cut shoulder length was too much for her. And believe it or not this Sharon comes over seeing me checking to see what I can salvage, and asked me what I’m complaining about since everything looks perfect. Are you all blind at this location??? An d if this wasn’t enough THEY CHARGED ME $ 17 TO FIX THEIR MISTAKE. I should really get my money back if they respect themselves. I had two very important events to go to and Sara managed to ruin both of them for me. THANKS!!!

Sharon Carter is the salon manager and master stylist at Ulta Midtown. With the amazing hair I purchase and her expert skills, she makes me feel like the hair was grown from my scalp. Call for a consultation today. You won’t be disappointed.

Staff is very friendly and the store is clean and well stocked. Like most Ultas, you can find expensive designer makeup on the right and the cheaper drugstore brands on the left hand side. Prices are moderate, but compared to Sephora, there are few sales and gift kits of designer makeup. The drugstore brands however, have tons of «buy one, get one half off» signs.

So glad this store is in my neighborhood. I get a ton of stuff here and have always had a pleasant experience. Friendly staff and great selection of items.

I recently got my haircut and styling done with Tatiana in the afternoon and it was great! She is really kind, easy to talk to and exceptional customer service! I usually go to the hair salon at Ulta in Burbank to get my usual Long V Layered Haircut but this time I decided to try the salon in Pico and it was a great choice!
Definitely recommend her if you want to get your hair done!

Another beauty supply store which I can spend a good hour in!
Things to know:
— ULTA *DOES NOT* GIVE SAMPLES
— BENEFIT BROW SPECIALIST IS THERE — $ 21 bucks for the pluck.
— FULL HAIR SALON — yes biisshh a salon — who knew?!
— FACIALS — wait, they do facials too? Homegirl doing my brows said they do. Say word? Word.
— PARKING/​LOCATION — top of Lowes.
— JOIN THE MAILING LIST — for coupons and deal/​sale notifications.
I’m what I like to call an «Elegant tomboy.» Lol, I walked in wearing basketball shorts, a tee shirt and Jordans & walked out with lipsticks, blushes & highlighters. I had some items already in mind that I knew I was going to purchase and I was debating whether or not to get my brows done. First off I didn’t want to pay $ 21 to get them waxed, but I desperately need them done and with the way traffic was at that hour –I was not about to sit in that LA traffic to get my brows threaded. I was just not doing it. So I scanned the benefit brow area and peeped the girl that was doing the brows. Her brows were fleekin’ so I decided to trust her with mine.
Overall: Staff was helpful, greeted customers in a timely manner and walked around tending to customers asking if they needed any help looking for anything or if they had any questions. Tidy and clean and it smelled nice in there.
I’m sure I’ll be back to buy some more products that I won’t use. #ConfessionsOfAProductJunkie

Awesome customer service at this location compared to the Ulta at the Westfield Culver City. I came here to find a new foundation ready to spurge and was quickly acknowledged by Tyler. He took his time to find a foundation that matched my skin type and even went above and beyond to do my entire face rather than just color match me. I got additional items because he made it a great experience. I was looking into purchasing Tarte, instead purchased Benefit. I recommend going to Tyler for a consultation on any high end product.

Nice Ulta store in a great location with great free parking! It can be kind of hard to glad someone down but once you finally do, they’re very very helpful with making sure you find what you need.

Worst make up appointment ever! Seemed to me They have no any idea of what they are doing. Horrible! Horrible! I was attending a special event. It ruined my day I had to go home and wash my face and do my own make up with looked a lot better than a «professional make up artist» what is wrong with this people. PLEASE DONT WASTE UR MONEY. Worst experience I’ve ever had

This is the closest location to my house and while the shop itself is big and holds a huge variety of products, the workers are hit or miss. The first time I went in, I was helped by a dermalogica consultant. I went into the store looking for a new foundation and that’s what I told her. She told me she wanted to check out my skin, so I said fine. After our conversation, she told me that I have sensitive skin (which I knew) as well as sensitized skin. This information was nice but when I told her I didn’t want to get a treatment, I was just looking for a foundation she said «why foundation? why not fix your skin? don’t you love yourself?»
Lol. That’s when she lost me. I told her I needed a new foundation because mine no longer matches my skin tone and got up to look around by myself when she took me over to the Lorac foundations. I told her I was looking for a powder foundation because I wanted to try a change from liquid but she still took out the liquid foundation. Now, that foundation has really really good coverage and I liked it but I still didn’t want a liquid. She showed me the powder foundation on top of the liquid and I asked her if I could wear the powder by itself. She would not give me a direct answer. She would nod and say «the liquid is great and the powder looks really good, so try the powder with the foundation you have and see how you like it.» I explained to her that the foundation I had didn’t match my skin tone. She again told me that the powder would give me good coverage but to go ahead and try it with my current foundation. I asked her if I could use it alone and she said yes. The powder ended up not giving me as much coverage as she told me so I went back the next day.
This time I went close to closing so after trying a few shades, the woman helping me told me to come back another day because she didn’t want me buying something that wouldn’t match me. She was really helpful and much nicer. I agreed, so I left and came back the next day. This time, I was helped by another employee who helped me find the right powder foundation in the right shade with the right coverage.
The location itself is great, most of the workers are awesome, and it’s got a huge variety of products. Minus a star because of the poopy lady who helped me the first time I went, but the other woerker

I only come here because it’s convenient but if I have the time I go other places. The staff is rude for the most part. Met a couple nice ones
Was constantly followed one time while looking at hair products… with no purse. As I can shove a huge thing of shampoo up my ass or something and walk out.
I’ve learned to just go in to this Ulta with a list. Don’t ask for help. Bring headphones and just pretend you don’t see them stalking you throughout the store if you want to have an easy experience.

The store is fine, but the salon can be busy, and understaffed. That being said, the customer service is great!!!

The show also whisked me away to this place after my spa treatments for hair and make up. Tatiana was waiting for me when I arrived. She washed my hair and gave me a deep conditioning treatment. She then blowed dried it, pressed it and added some curls. She was super sweet. She was very good and although this was on the show, I would love to return to her to have my hair done again.

This review is only about the placement of the establishment. It took me 25 min to find this business because of the horribly horribly designed plaza. There are no signs saying that it is located at the top of the parking structure and if you make a wrong turn you will circle a terrible block of street. I’m never returning and they should make a sign.

I would really like to give a huge big thanks to Tyler Ulta (MidTown)… He has the best Customer Service skills that one could ever encounter… he is so attentive to the customers… As I observed Tyler I watch him in a way in which he handled customers from all walks of life… he constantly inquired if customers needed his help and always with a genuine smile… if we had more people who had Tyler’s charisma, personality and genuine character it would be a better place. Tyler is the epitome of what great customer service is suppose to be. Keep it up Tyler you ROCK in customer service, which is the key to a successful business… Tyler needs to give a class on what it takes to be customer oriented because then people would know the importance of having immaculate customer service skills…

The Salon at Ulta is the best I have been to. In the past years I have gone to several stylists who have damaged my hair or been inconsistent and unreliable. I’m so grateful that has not been the case at the Salon at Ulta. They are efficient and ensure that you walk away satisfied with how your hair looks. When I first came in I wasn’t looking to get me hair done. In fact I had just gotten my hair done at another place (it looked horrible) so I was looking for a product to help fix it. Ms. Sharon (the salon manager) took one look at my hair and told me how they messed up and fixed my hair that same day. I’ve never looked back since. And I’ve even recommended Sharon to my friends and family when they’re looking for a stylist.
Bonus: They work with all kinds of different hair types! I have seen women of various ethnicities get their hair done and walk out looking FANTASTIC!
Ps. I’ve also seen Garland’s work and she does a fantastic job as well!

Happened to see it when I was picking up some food at Chipotle.
I had no idea what kind of «beauty store» it was, but I decided to see if they had my favorite pomade there… which they didn’t…which is Suavecito… that I can’t find at ANY beauty supply place by the way.
OK, still they had a very good selection of all kinds of hair care products, and a lot for men.
A big shout out to the security guard. She actually helped me locate the products I was looking for. Super nice lady.
The prices are about the same as any retail place, but they do offer premiums for customers who sign up for their ULTAmate rewards program. Also, they do have certain things on sale.
I don’t know much about beauty supplies, but the woman behind the counter told me you can pretty much get the same things you can get at Target, CVS, etc. along with higher end and specialty items that you can’t get at drugstores.
Signing up for the rewards program was super easy. The woman at the who signed me up was the fastest typist ever. She could type as fast as I could talk without even looking at the keys. Very impressive indeed. She was also very helpful and informative.
The store is spacious, well lit, and very clean. If you’re a beauty supply person, and these days, who isn’t? …you should check ‘em out.
I hope they start stocking Suavecito products soon!