Ucolor Century City

I wouldn’t even give them 1 star. I have been coming here for the past couple months and have had no issues until today. I had an issue where my phone screen protector broke and I came to have it replaced. I spoke with the owner who was completely rude and did not have good customer service skills.
As an owner it is your job to take care of the customer and make sure they are pleased and have good service. This was not the case. In all my life I have never been treated so poorly. I will never come back to them again and I will definitely let EVERYOnE I know to NEVER go here.
Absolutely awful.

Fast, friendly, professional and a great job! Highly recommend and thank you for the service!

Anthony provided great service. Fast and efficient. Worth the stop to get your iPhone fixed.

I am a huge clutz. I frequently break my screen and spend weeks with a semi-​functional phone. I have spent $ 1000s of dollars at the Apple Store replacing screens, and being forced to purchase new phone because of a policy on failed screen replacements.
Recently I decided to go to ucolor to replace my screen, and was more than satisfied. We were able to replace my screen that Apple Store said was not salvageable. My phone works perfectly now.
The customer service was also on par with the Apple Store. Matt was extremely accommodating and fixed the phone fast and brilliantly.

Anthony is a life saver! If your phone is cracked of broken at all, check him BEFORE going to Apple Store. He’ll save you time and MONEY!

This place always takes care of me. (Matt, Anthony) They have opened my phone and fixed my display connection. I have also bought new glass there multiple times.
I always go there for my phone problems, especially glass
Alvin Hsing

DO NOT REPLACE YOUR IPHONE SCREEN HERE, MY iPHONE IS A BRICK NOW.
Info below on the customer service experience and general service experience received here. They had priorly flagged my review and had it removed so here is the updated and ‘detailed customer service review’:
I had my phone screen replaced here. Due to it being replaced the home button was also replaced (as the independent shops use cheap Chinese replacements), which includes a home button without TouchID. It was a sacrifice I was willing to give up at the time.
Due to this replacement I then tried to update my phone to the new iOS months later and received an Error 53 which is commonly happening to those who have aftermarket/​independent replacements of their home screen and buttons, this error caused the update to freeze, and put my phone into a permanent restore mode, in which iTunes only gives me the option to ‘restore and update’ as it is not recognizable anymore in its permanent error induced/​DFU mode. Error 53 continuously causes the update to crash, and is caused from the lack of TouchID the phone software is trying to confirm is there, which is not.
Due to replacing it here, my phone is now an irreparable brick as it is past the warranty period and Apple’s only advice, or method of help, is to suggest buying a brand new one from them. This error 53 and TouchID/​Home Button being integrally linked to the Logic Board is another way Apple has closed off the ability of independent shops to repair their devices fully, closing that loop thus forces Apple customer’s to buy a brand new device, whichever reiteration is out that Fall. Very smart from a business turn over stand point,
HOWEVER if you own an iPhone that has TouchID BEWARE of replacing the screen from independent shops unless you have the original touchid home button replaced with a touchid home button, or else you will encounter error 53 which renders your phone a useless brick.
More over the screen is definitely of inferior quality as a previous reviewer pointed out, and days after the replacement started glitching (needed more tapping than usual) and leads me to believe the Flex Cable might have also been loosening (which SHOULD NOT HAPPEN, EVER) and this in itself could ALSO lead to Error 53, so even if they are able to replace your original TouchID Home Button with their cheap Chinese screens, the inferior quality will eventually come to bite your wallet back months later when your phone is rendered useless and irreparable.
I gave this place one star because it was replaced in a speedy fashion and with good customer service, however I urge all iPhone (and iPad’s with TouchID) owners to get their device replaced by an Apple store and not settle for less. This service cost me over $ 100 in the short term, but in the long term hours of frustration, important lost data, and the operation ability of my $ 400+ work and mobile device.
More info on this subject of Error 53:

Stands behind their business!

We have had way too many cracked iPhone screens to use apple care and the guys here are absolutely the best!!! Matt helped me today with a screen replacement as well as some add on screen covers and the service was top notch. He was fast and friendly and very thorough with the information that I requested. These guys are the best. Thanks!

My phone fell off my bike holder at 30mph I thought it was done for! Anthony was very enthusiastic and helpful and in only 20m back as new!

Definitely recommend this place. Matt did the repair so fast and my phone looks all new again

Excellent and fast replacement of the glass on my daughter’s iPhone 5s.
Thank you for friendly professional service. I hope I don’t need you again, but if I do, I’ll be back!

Fast service. Fixed my broken screen in 10 minutes. The Apple Store was quoting 3 hours. 6 month warranty on work performed. A little pricier than Apple but time is money.

I had trouble charging my iphone. I was passing by Ucolor at century city. Matt repaired my iphone really fast

I can’t tell you how many times I’ve dropped my phone and cracked my screen. UColor never fails to provide excellent fast service. This includes when I was there a couple days ago for a screen fix yet again!
This time, STEVEN fixed my screen within a quick 15 – 20 minutes, and now my phone is back to normal, again!
He and the rest of the employees are great, and I’ve never had an issue with any of my screen replacements.
Only thing is, I think the price for older model iPhone screens should be less (hence only 4 stars), but other than that they are reliable, friendly, and their product/​work is on point!

Conveniently located. Kiosk attendant seem pleasant at first. I asked how much to fix my iPhone 6 touch screen. He replied $ 139. He seemed confident he could finish in 15 minutes. I asked how much it would cost to fix at the Apple Store. He said he didn’t know… To which I replied, «You must know… It’s your competition!» He said, «…True, but I’m not going to do your shopping for you.» That is not a great marketing strategy considering the Apple Store is 10 seconds away. It’s $ 109 at Apple Store without Apple care. Thanks for pointing me in the right direction!

This was Shlomis post on 4÷27÷2015: «My name is Shlomi, I am the owner of Ucolor century city. I just saw your review I am so sorry to hear that. I don’t know why Matt didn’t give you that $ 5 off. He probably didn’t know, I asked all my employees. To call me with any problem or if they need to know something that they are not sure about. I will make sure this will not happen again .
Let me please give you a free tempered glass screen protector for you phone as an apology .
And i will also love to give you a 50% OFF your next repair, iPad, iPhone, iPod .
Thank you and sorry :)»
As promised, I got my 50% off on the iPhone 5 screen repair. Anthony helped me this time around, I mentioned what had happened before and he knew exactly what I was talking about (even though 4 months had passed) and said that after my situation Shlomi had a talk with them about it. Everything went smooth and I will definitely be using these guys again. It’s always fast, I just drop my phone off, shop, and come back. They’re all very good.

These guys are really great. If you have a problem with your phone, come here first. I’m sure I saved hundreds by not taking my iPhone to the Apple Store.
Thank you Matt! You really helped me out!

What an amazing guy Matt really honest and helpful. Any problem you guys have with broken lcd or iphone issues check these guys out. Ask for Matt he is the man
Thanks Matt

They quickly did what others said was impossible. I had a wrist strap bracket from Poddities for my iPhone 5c that came with the wrong size screws.
I took the iPhone to several Apple Authorized repair shops and was told that it was impossible to attach the bracket.
This morning I asked the people at U Color if they could attach the bracket for me, and they did it in less than a minute since they had a large selection of different size bottom screws for iPhones.