UCLA Health West Los Angeles Pediatrics

We LOVE Dr Woo. My husband and I are both physicians and she an amazing pediatrician. We have moved away but still come to see her for all our children’s visits because we trust her absolutely.
Yes she is no nonsense, yes she doesn’t sugar coat things and if you prefer niceties over excellent medical advise and care perhaps she is not the pediatrician for your child but that seems like a poor way to select your mediacal care

We’ve been bringing our daughter here since she was born in 2001. Dr. Nam-​Choi and the other doctors here are all great. They always take appointments and you can come in for urgent care with same day appointment. My daughter grew up coming here and was taken care of very well.

I’ve been coming to this facility for 15 years. The staff has always been friendly and very professional. Beginning from their receptionists to their nurses. The nurses are on top of it. They have always treated my kids with compassion and will have conversations with them. My wait time has never been long, I’m able to get same day appointments when my kids are sick. Once in the check-​up rooms, doctor comes in and uses his time with us. I’ve never been rushed and my children love Dr. Alban. They are very comfortable around him and the staff. I wouldn’t take them anywhere else.

I am new in town and had taken my 18-​month old daughter to another Dr. prior to switching here. I have got to say that I was relieved to have found a Dr. who takes the time to speak to me about my concerns, and a system where other doctors are available in case of a same-​day visit. Dr. June Liu was very thorough when I took my child for a well-​visit, gave me helpful advice, and was just very nice. The front desk and nurses have been great too, very professional and helpful.

Good doctors
Terrible Admins & Nurses!!!
Nurses and Administrators here reminds me DMV employees. rude, unprofessional, lack common sense and passion to care for your little ones.

Ugh. It generally takes ten calls for me to get through to make an appointment, because the phone system routinely hangs up on me while I am on hold. The phone tree rings interminably (I timed it at 45 seconds today before I gave up) when I try to leave a message for my son’s pediatrician. Every time we have been in the office, they are running very far behind so the wait times are long.
When my husband forgot to get a note from the doctor for my son’s preschool so that they school could administer the medication that was prescribed, I called to ask if they would fax me one. After being hung up on, I was told that they would not fax a note but I could come into the office in person to get one.
If you don’t value your time and have a high capacity for frustration, this is the medical practice for you. We are moving on.

My sister-​in-​law and good friend both referred me to Dr. Candice Ho. She has been a true blessing to our family. Our son has special needs and she’s gone above and beyond to help us get him to places that we would not have thought of on our own. She is incredibly compassionate, intuitive and knowledgeable. She seems to remember everything and pays attention to detail. I’m so thankful to have her as our pediatrician!

Dr Heidi Woo is absolutely the worst. The most hideous bedside manner and judgemental, and she must think she’s being straightforward but it comes across quite rude. She constantly criticized my parenting which is fine but as a new parent, it would to have some advice without being totally judged. I rang the practice after my daughter had a fever for three days and got a rash all over, we got an appt straight away. When we came to see her, Dr Woo told me to give her Tylenol and monitor her. So I asked her, aren’t you going to take her temperature and she replied shortly, ‘we are running very behind so if you want one you will have to wait’. Are you kidding me!!! Who says that!!! Anyway I changed my daughter’s pediatrician straight away to Dr Weiss and Dr Dimundo. I’ve never been happier and confident in her care. The nurses and the reception staff are fine and I do absolutely adore and love Dr Woo’s MA at UCLA pediatrics but Dr Woo is absolutely terrible!!!

Dr. Candice Ho is an outstanding pediatrician. She genuinely loves and cares about her patients; my daughter actually looks forward to doctor’s visits because she adores Dr. Ho. She takes time to listen and answer all those annoying parent questions! Although she is always busy, she never rushes you. She returns voice mail messages promptly and remembers little details about your child that confirms how much she is listening and really cares!

Convenient location, never had trouble parking, but not thrilled with the doc. Doesn’t quite listen to my concerns and almost dismisses things that I specifically ask to be checked. Looking for a new pediatrician.

We LOVE LOVE LOVE Dr. Candice Ho! She has been our pediatrician since last year when we had our baby. She is the best– she cares for the whole family, not just the child, and is very attuned to how family dynamics can be affected by, and affect, a child. She LOVES children and makes our baby feel comfortable and loved every time we see her. Being new parents, we’ve called her with lots of naïve questions, and she has always called back timely to answer them comprehensively and accessibly, giving us peace of mind and building our confidence as parents.
The most important thing to us is to TRUST our doctor 100%, and Dr. Ho definitely inspires and deserves that kind of trust from her patients. She also inspires us to trust ourselves and to be a strong team for our baby. She is one of those people who was born to do what she does, and we feel so fortunate to have our family, and esp our baby, blessed by having such a dedicated and compassionate professional caring for us. We couldn’t be happier with Dr. Ho’s consistently amazing care. :)))))
We’ve seen other doctors at the West LA practice and have liked Dr. Ho the best. She outshines them all with her great attitude (always happy to see us), the time she gives patients (as long as it takes to answer all of our questions and she never gets impatient), and her willingness to address concerns that aren’t directly about the baby but affect the baby (like telling us what she thinks of baby products, how weaning will impact mom/​dad/​baby, explaining the medical reasons behind recommendations, etc). We have also been impressed with how she keeps up with research in pediatrics and uses the new information in her practice. It always makes us feel better to know that our doctor is employing evidence-​based practice rather than doing things based on custom or because that’s the way they learned it when they were in med school.
The office staff is always nice, professional and efficient both on the phone and in person. They’ve helped us get in when we’ve needed to see someone asap and always do paperwork and scheduling correctly and without a hassle.

The doctors here are fabulous! Dr. Candace Ho is awesome. The facility is newly renovated and looks great. All of the nurses and doctors here give fantastic care. Like most doctors’ offices, you may find yourself waiting for quite some time depending on the time of your appointment. Once in the examining room, the physicians and nurses give you the quality of care you deserve. I’m fine waiting a little bit for that.
There is also a UCLA clinic in Santa Monica, which has extended hours on weekdays and some weekends for those urgent care needs.

*** Dr. Candice Ho and staff are great pediatricians. ***
I have taken my son here for years with excellent results.
From newborn immunizations to hearing screening tests
to same day sickness appointments, they do them all well.
I’m particularly fond of Dr. Ho because she has a remarkable
bedside manner that’s disarming yet very effective in collecting
the necessary info from your child. She’s smooth and efficient.
*** Mini-​me likes Dr. Ho. She relaxes him during each visit. ***