U-Save Car & Truck Rental

I should have read these reviews first. I booked through expedia and U-​Save offered the cheapest rate for LAX – $ 100 for 4 days, but they required a $ 400 deposit, which is outrageous. Other than that, service and car was just fine. $ 400 deposit is just a little too much though…

I rented a car from the U-​Save branch at LAX. I was told i would be charged 70 $ a day. I rented it for a day and was charged 70 $ the first day. After that I extended my reservation by 2 more days for the same cost. However when I returned the car I was charged 210 $. I have been trying to call the branch to ask for my money but noone answers my call. The response the corporate office gave was «24^th to 27^th is 4 days. 24^th is a day. 25^th is a day. So on.» All rental agencies work on a 24hr period. When I take it from 24^th and return it on 25^th, its 1 day. Not 2 days. Mind numbingly idiotic.

Appalling! DO NOT GO HERE.
I also have not received my $ 300 deposit back after 2 months of waiting! I have reported this branch to the head office and an investigation is underway. The customer service here is terrible, they have lied to me many times and never return my phone calls.
They also lied on the return invoice when they stated how many miles I had driven so I think there is another fraudulent aspect to their business going on here. They said I had driven over 600 miles in the car when in fact it was only 140.
My credit card company is investigating them for fraud. Please do not suffer the same inconvenience and annoyance as you will also not get your refund back.

If I could give 0 Stars I would. I chose this place because it was cheaper overall the other car rental places, but if I had known it was going to be a headache I would have never picked it. Overall, I thought the service was like any normal car rental place. You get your car, turn it in with no damages, its inspected, you check out the car and leave… However, they never returned my $ 300 deposit. I have called several times, they said they are in the process of crediting my account and someone will call me. I got so frustrated that I called my credit card company to dispute for me and I provided documentation. Considering all these complaints. I think we need to band together put a law suit together.

ABSOLUTELY TERRIBLE!!!
–Doesn’t honor coupons I got through expedia.
–Charge a $ 300 deposit, that wasn’t stated in the Expedia rental agreement. (Boo Expedia!)
–Takes over a month to get that deposit money back.
–car smelled so strongly of vanilla, I wanted to vomit.
seriously, these guys are awful, go elsewhere!

WHAT A RACKET!
Worst rental car experience ever.
They still owe me my $ 300 rental deposit — 22 days after I returned the car! (in much better condition that I got it, I must say). I’ve already paid the charge via my credit card since the billing cycle came due. So, I’m officially out the cash until they refund it.
PLUS, when I checked the rental agreement I noticed that they wrote the return date A DAY EARLIER THAN AGREED. Cheats. I received threatening phone calls the afternoon before I was supposed to return the car telling me to return the car immediately or else face fines and charges. I explained that it was they who had the dates wrong (and had the rental agreement to prove it). They charged me a late fee of $ 100, in addition to the rental deposit which still isn’t returned.
While returning the vehicle, I negotiated this down to simply another day’s rental fare — what I should have been charged to begin with. But after I left, my card was charged the full late fee and the rental deposit! Over $ 400, plus the cost of the rental itself — $ 140!
I have phoned them at least twice a week for the past three weeks, each time a woman on the phone tells me they’ll mark my file for the «accountant to investigate». Hasn’t happened yet. I called today and she said the accounting staff was in a meeting, to call back later.
I am about to notify my bank that their charges were fraudulent.
What a joke!

Well, this is a great example of you get what you pay for. I picked this place because it was $ 30 cheaper (for a three day rental). The car I got was an upgrade (I picked a compact and got a standard). However, the car was extremely dirty (food and stains EVERYWHERE), bald tires and an engine that sounded like it would die at any second. The tire pressure light was on and they said it was «normal.» The girls exact response was «we have a guy in the back with a compressor and he said its fine.» I tried to drive it but brought it back within an hour because it was making so many noises and was jutting as I was driving. Please note, this car had 50,000 miles on it which is the highest I have ever seen on a rental car.
When I brought it back, they said they would exchange it. They tried to give me another camry with a huge dent in the bumper. The person before me had hit a giant light pole. I was shocked that this company would rent out cars in this state. They should be some sort of safety standard for this!
I told them no and they told me they could help me rent another car at another place. They refunded me my money and told me they made me reservations at Budget (at my request). The guy takes me there and I find they did not make a reservation for me and I had to pay a walk-​in rate.
The best part about this is that when I got back outside (5 minutes later), the guy tells me I have to move my stuff out of the trunk or he would drive off with it. He wouldn’t even let me go get the rental car so I could move my stuff directly into it. I was so humiliated moving my stuff on to a bus bench while he WATCHED.
Overall, I learned my lesson, I will never go cheap on car rentals again. The thirty dollars I paid more at Budget (for a three day rental) was definitely worth the peace of mind.
I would definitely urge you NOT to to rent here.