U.S. Bank

The service at this branch is a hit or a miss. I’ve experienced some very friendly and outright rude services here, but every teller has been efficient and prompt once at their window. You rarely see lines here… Even if there is a wait, it is never too long.
Nearest Metro Station: Red Line at Hollywood/​Western Station

Tried twice to open a checking account here. First time I didn’t have the correct documents to open the account so I came back the next day around 4:30pm. After a 5 minute wait the branch manager walks out to us and says «it only takes 10 minutes to open an account but it’s 4:30.» I know I should be like Wells Fargo and do it in 5 minutes but you know it’s 4:30 so you’ll have to go to the branch on 3^rd and Vermont.” He then prances off and runs his hands through his faux hawk.
So we get to 3^rd and Vermont and apparently I don’t have the right documents and to make matters worse, the documents I was planning on using at the Hollywood branch were what they specifically requested, but at the Vermont and 3^rd branch they were not the correct ones? Really? Anyway, I’m now sitting here at Wells Fargo and listening to the branch manger tell me how funny this all is and that he’s glad we came in. Good job US Bank. Let us know when you all decide to take your head out of your ass and do some actual business. Not only that but my girlfriend has an account with US Bank and she deposited a check for 140.00 but they clerk made it out for 120.00? So after 10 minutes of fixing the screw up we were out the door and off to Wells Fargo where the branch manger actually wants our business.

Extremely rude and unhelpful. Went in to apply for a credit card, they told me to apply through phone, so I went home and called the customer representative only for them to tell me to go back to the bank to apply for it.
When I went back to the branch, they looked annoyed and they didn’t want to help me with it. The teller/​PB said to me «Are you sure you want to apply for it? I don’t want to hurt your credit score, I would have to check your credit, are you okay with that?» In a condescending way. I told him to run the check (i know i have a great credit score), and he replied «Okay then!» Like a challenge is accepted… He could have checked my credit score during my initial visit instead of suggesting me to call the customer representative. It’s like they really don’t want my business. He eventually «helped» me applied for the credit card. However he was rude, so on the spot I decided to withdraw my application because i am unsure if this is the kind of bullshit I have to deal with if I decide to give them my business. When I told him I would like to stop the application process, he raised his eyebrows and looked at me like I was a shitty customer.
Also, every time I went into this branch, they always give bad service, I have been a customer since 2008, it’s the nearest bank by where I live, but I am fed up the terrible service. I was really interested in being their customer since it’s close by, but I continue to experience the awful service. I will close my USBank account, I am better off with Credit union and Bank of America.

AMAZING location for your everyday banking needs. I was greeted with professionalism and a very friendly staff.
I have banked with many banks — i’ve come to realize its not the bank that makes life more simple and easy, it’s the staff at these bank locations and i’ve got to say, I am happier than ever with the US bank on hollywood and western. Kudos and a special thank you to the manager that made my experience one of a kind.
5 stars for this bank

Has parking – score. Next to Out of the Closet, score… 24 hour outside ATM score… Next tot he red line… added bonus.
The employees inside are kind of dumb I’ve noticed over the years. Don’t go to this location to open an account or get a loan.