U-Haul of Crenshaw

The manager Tracy and the trailer hitch guy Dom couldn’t have been nicer, more helpful, or easier to deal with. I really appreciate how helpful they were in getting me all set up for a very stressful move. They are great!

No night drop available and at 7am when they open (and 4−5other people are waiting) they have ONE employee.
No one friendly works there either. Three customers commented to them about it.
I wouldn’t use this location again.

I have rented from UHaul far more times than anyone should, moving around every 6 months for the past several years. This is by a HUGE margin the friendliest UHaul location I have visited.
They greeted me with a smile and already knew what I was picking up (5×8 trailer) based on my vehicle type. Yes, the website tells them this information if you check in ahead of time, but it takes initiative to actually pay attention and anticipate the customers’ needs. It took me about 10 minutes to check out the trailer, which was hooked up correctly and verified by their agent. I later felt bad I didn’t get the name of the young man who connected the trailer on the morning of ⁸⁄₂₂. Traci assisted me immediately upon approaching the desk and I was on my way.
On my way to return, a vehicle was driving right up my *** before turning into their lot and I was unable to make the turn properly without causing an accident. When I pulled in and couldn’t make the turn, Jamal came running (no joke, running!) over to move the cone in my way. He then unhooked the trailer and sent me on my way in about one minute.
During the time I visited, the UHaul building itself was under renovation and the staff were nothing but professional despite their office being a desk on top of two furniture dollies. I have visited this UHaul before for a towbar and they were nothing but helpful and professional in the past. I hope not to move in the near future at all, but if I need anything of the sort, Crenshaw UHaul would be my first choice.

Rented a truck for the day and have never experienced a friendlier or more professional staff. By far, the best Uhaul rental experience to date.

They were helpful and quick. But truck was very dirty. Worse was once we got home and started putting stuff inside and found cockroach nymphs in the truck. unfortunately we were pressed for time and couldn’t exchange the truck so sprayed it down with roach killer. Definitely will be checking before we drive off the lot in the future.

WARNING!!! GROSS NEGLIGENCE!!!
I rented a trailer from this location and less than 5 minutes after leaving, the trailer became unhitched on the 10 freeway. I called their «Roadside Assistance» number 5 times and couldn’t get through because of a «phone malfunction». CHP came and helped me re-​hitch the trailer properly on the side of the freeway. I would give negative stars if I could. RENT AT YOUR OWN RISK!!!

The guys are very helpful and professional. The trucks new and conveniently located rt off the 10 fwy.

I’ve been to this location several times and its always been a good experience. I recently had to rent a truck for my daughter’s college move from home and as usual great customer service. I recommend Donte Reyes to assist you! He was extremely helpful during our last visit and answered every question we had about what to fit in the truck weight wise and what would have not been safe to store. 5 stars for Donte! The whole process took less time than I would have imagined. Good location especially if you are new to the moving process!!!

I rented a truck here to help my brother. moving some old stuffs to a storage unit. The price for the rental was a good deal, and the guy who helped us was nice and friendly. The transaction and return of the truck went smoothly.

This U haul is one of the best ones I have been to the service was great and the gentle man behind the counter Anthony took care of my needs I will be sure to use this location anytime I need a truck.

You can’t begin to imagine how many times I’ve flown by this U-​Haul location. Why, just 200 feet north of U-​Haul there’s a man in full cowboy regalia, horse & all, singing up a storm accompanied by his guitar. Anywho, at Crenshaw U-​Haul I had the pleasure of being attended to by ANTHONY GARDNER. A nice, very tall, quiet spoken young man with patience to spare (i can be hard of hearing, you know!). This U-​Haul, offers anything you may need to «Haul it yourself.» So Anthony Gardner expertly walk me through the steps for a economical, safe handling of a truck rental. If you’re reading this Mr. Gardner, thank you! I appreciated your assistance.

WORST UHAUL EVERRRRR!!! If I could give them zero stars I would. Not only was their customer service incredibly horrible they were so rude too!!! Granted I showed up late to see if I could switch out a van that I thought was having problems but the absolute rudeness was unnecessary. The associate insisted he check the van then proceeded to act as if I was lying with there being something wrong with it. The rude associate wouldn’t listen to a word I had to say and went on to call his manager to see what he could do. Mind you, I’ve already told this idiot several times that I could come back in the am. After arguing with his manager on the phone the two men decided that it was ok to leave myself and my friend (two girls) stranded on Crenshaw Blvd in the dark bc we were no longer allowed to drive the van due to a safety issue and that we would have to return in the am to get a new van. Let me just say that this uhaul is located in a VERY shady part of town. Avoid the rather large Hispanic guy with the glasses if you can. I even asked for his name multiple times but he would dodge that question and his name tag was flipped. I will NEVER go there again and I strongly recommend no one else does either.

They are really nice here. My trailer light converter gave up the ghost since I last towed anything, so the general manager sold me a new one for $ 17 and spent 30 minutes below my car installing it for free in the summer heat. I gave him some cash when I left as a thank you, and he seemed very surprised and definitely didn’t expect anything. I’ll definitely be back next year when I rent another trailer.

I used Uhaul’s Ubox service, and chose a moving help from Uhaul’s website to load the Ubox. When the moving help, for whatever reason, did not deliver the Ubox back to Uhaul, the location manager, Anthony, took personal charge of the situation and assisted in retrieving the Ubox to ensure it was back safe with Uhaul. Anthony also took the time to talk to me over the phone, and show me pictures of the Ubox once it was back safe, including of the contents, and of the details of a new tamper seal.
The customer service from Anthony made this experience turn out good, after a scare with not knowing where the Ubox and my belongings were located. I’m very appreciative of his efforts and would recommend this location to anyone who wants to feel assured of being well taken care of! Many thanks!

I have done a lot of moving in the past and have used several Uhaul locations, as well as Other places… this by far has got to be the best location I’ve ever been too… the owner Anthony made the check in process smooth, even tho there was 4 people ahead, and he was the only one at the desk… he moved us along fast, got me in my truck and on the road… Edward checked my truck in fast also… very impressed… will definitely recommend to other movers and use in future moves.

I come here to get my propane refilled. I like it because they fill your tank instead of swapping tanks which means that you aren’t paying for propane that may be left in the tank you turn in.
This is a pretty straight forward process, that doesn’t really require a lot of commentary, but while I was waiting, I think every person who was working asked me if I needed anything or had been helped. They even offered me some water as it was a scorching day. That’s good customer service, and I obviously will be coming back here for all of my propane needs.

The fellas here did help me when I asked– actions are all I care for. They did there job well.

WORST UHAUL LOCATION.
we are IN LINE right now. Reservation is at 10am (been here since 9:40am) and we’re maybe 15^th in line. The person in front of us has been waiting for 2 hours. eek!
I do NOT recommend this location at all. The staff is not helpful and they don’t seem like they are trying to speed things up. The lot is a mess and it makes it very hard for cars/​trucks to move around.

Came here at 8am on a weekday. Was assisted quite promptly. I waived the insurance and got no pressure from the guy to buy it. Was out of there with my truck in about 10 minutes. The day laborers were not too aggressive either.
The drop off process was quick. Just pulled into the lane and they were busy and so he said to just leave it there and tehy would email me the receipt within 20 minutes. Sure enough, it was done and everything was on the up and up.

Got a call from U Haul Co telling me that I could drop off my one-​way at this location (the call comes from corporate not the location itself). When my husband got there he was informed that the lot was full, but the guys took the truck anyway. Good Service. Right off the 10 Freeway.