Twentieth Century Fox Federal Credit Union

Please be forewarned. Do **NOT** keep an account with this Credit Union.
While they have been polite, they seem no better than the Big Banks at hitting customers with NUMEROUS fees on a «Savings Account», when no transactions have transpired (no bounced checks, ATM charges, nothing). They have hit me with SO many fees, it seems most unethical. They charged fees without notifying me, then additional fees because those fees were not paid, etc. When I questioned them about it, they explained that they are permitted to do so based on their ‘contract’. While I cannot imagine a ‘contract’ would permit this, I explained that though it may be ‘legal’ to charge all of these fees (56% of my balance), it is not ethical or proper. I requested they consider waiving these fees as this was the first I became aware of these charges since I have done no transactions recently, they refused, (eventually agreeing to waive $ 3). I requested the name of a person of authority to whom I could write a letter and was advised to contact the Sr VP, a Mr Richard Chen, but he was not at the office, out of town. I asked who was working in his place in the meantime and was told there was no one else, and no one working in his place while he was out. Stay tuned as I will update if they come to their senses, This is a MAJOR rip-​off of my funds, especially in light of the fact that I have conducted no transactions, only a «savings account».
Even if they resolve this, their unethical charges (while hiding behind their ‘contract’ to justify it) are enough reason to **stay away**. The very reason people avoid Big Banks and go to Credit Unions is for customer service. I should not have to fight for my own funds.
By the way, the telephone number on the internet for the Fox Credit Union is only a recording, can not take messages. Although they did own up to this fact, it was to be my responsibility to track them down anyway, not their problem.

This is for the Studio Branch (the Main Branch is @1901 Ave of Stars, Ste. 120). I prefer this branch as it is so easy to bank there if you are working at the Studio that day or even if not, it is easy to park on that stretch of Pico – right across from Rancho Park. Super fast service and friendly staff!