Time Warner Cable

Had them for last 7 years.
I don’t have internet service for about 2 weeks now, but still paying them.
They refuse to send someone to fix the problem. They told me to buy a new router or rent their modem to help me to fix the problem. I have fairly new router. I miraculously work for about 10 minutes so I know I have good router.
I tried to cancel service. I was on hold for 45 minutes, no one came to the phone after they put me on hold. Why am I paying for Internet that I don’t have any access to it?
I will definitely call again tomorrow to cancel it even if I have to be on hold over as 1 hour.

With the majority of the reviews are 1 star that should have told me something. My mother in laws house already had tv service with TW and we were trying to set up Internet service. We picked up the modem from their local store and tried to install it. Had to register the modem with their call center, in a foreign land, couldn’t understand the person on the other end of the line. She couldn’t get the modem to come on line so she scheduled a tech for the following day… Let’s see if he showes up on time as they say. But as per a lot of reviews. So far they suck.
To be continued.

Time Warner customer service for cable Television is the absolute worst. Ineffectual staff. Trouble shooting cable problems sub standard. refusal to give appointment times that are convenient. In other words, you work for them. They do nothing to step up to provide good customer service. Time Warner has the reputation that it deserves. The distinction of being named the number one cable company in America with the worst reputation.

Oh they are so sorry NOW that I posted a bad review. This company is so unethical and they must underpay their reps for them to be so incompetent! SUCK IT TIME WARNER!

Ugh with the place. It’s so bad. The new Spectrum has too much work to do before I can believe in this crappy service. The most expensive crap on the market. But worse is the service OMG. Trashy people work here. Real low end types that want to disappoint you. Good luck finding a better store location. The service is garbage through out the city of Los Angeles.

No. Good. Services. Dont go. With. Then. Becsful. The services. Internet. Provider. Is. No. Good. Is ready. One. Mouths in they. No how. Fix. The. Problen. I csll. To. Many. Tine spelen. hours. Mush. Mush. Houres. In tecnicsopor. The no. How. Fix. Estay. Away. For. This. Company. I. Go. Back. To. AT&T. The. Best. Fuck Time Warner. Cable. Asossssdddd

I was pretty stressed about making it to the store before it closed but they allowed me to put my name on the list even though it was close to the end of the day (sorry!). Darius was really friendly and helped me quickly. The girl at the door (never got her name) was also super patient with everyone coming and going later than they should (including myself). Thanks a ton!

My Opinion: BUYER BEWARE
If you have a choice choose anywhere but this horrific monopoly — problem is you most likely have no other choice and are stuck with having to get smoke and mirrored.
From what I understand the ground crews get commissioned by the less customer complaints they get so by default to my mind this is a conflict of interest. If the cable guy (gal) can hook line and sinker you into a techie sink hole you can easily get bamboozled when it comes to how to determine EXACTLY what internet speed you are really getting vs what you are paying for.
If you experience intermittent lagging or frustrating speeds chances are you are NOT getting what you pay for. The guy shows up they ping your location he shows you his proprietary portable laptop TW speedtest results and so voila… Problem fixed right? NO! Temporarily you might experience the speed you are paying for (especially in the first few hours since the visit) but soon you will be right back where you started. The speeds go up and down depending on many variables. Where you live, congestion, prime time, street hub, wiring and the origination of the signal just to name a few BUT just like water pressure signal CAN be affected in a similar way.
Plug in ethernet direct go to timewarnerspeedtest (google it but use this one:
) and take frequent screen shots with your phone and DOCUMENT the speeds you are really getting in the real world! The more pro active customers get the less they will be able to do this. To add a note… I hear TWC is for sale!
BUYER BEWARE

Don’t even bother coming to this location. It is actually worse of a wait than the DMV. 25 people in line and 3 people working.

We decided to upgrade to a bundle plan months ago. Since then it has been hell watching TV. Every 20 mins or so the noise gets distorted. It is not our TV but our cable, because it only happens when watching cable– not netflix, etd. Time warner has come to our home trying to resolve the issue multiple times, and each time they did not fix the problem. This time they gave me a number to call to have someone replace something. I left several messages and no one calls me back within the few weeks. I called yesterday and they said the coding on our account was upside down! They said that they were 90% sure that was the problem and did not pay any attention to the fact that the number they told me to call was not picking up to replace the cord. They kept interrupting me and telling me that all is fixed now. Not true! Because the issue is still happening!!! We pay all this money, loose all this money every time we miss work for this, and cannot even watch a show in peace, and they still do not know what is going on!
Update: Please look how unprofessional there response is to everyone. They want me to contact them on SOCIAL MEDIA to resolve the issue. Jokes.

I’m not sure what is going on with Time Warner, but this place really is a scam. I originally shared an apartment with my boyfriend and the internet was set up in his name. He has since moved, but before he moved we talked to customer service and they said that the account could be passed over into my name if I filled out the Account Assumption Form.
We filled out the form and spent $ 20 getting it notarized (they said that they would credit the money we spent on the notary to our account). I then called customer service again and they told me to mail it to the Time Warner location in Beverly Hills. I do, and that location called me and said that I had to come to the store in person. I tried calling the woman’s number back with questions, multiple times but no answer.
So this past Saturday, I go to the store (It was very inconvenient for me to travel there since I don’t have a car and it took me over an hour to get there by bus). I get to the store, and meet with this young guy and tell him about my account assumption form that I mailed in. He says that there is nothing he can do without his manager who won’t be back in the store until Monday (what store doesn’t have a manager working in the store at all times?). The young man is adamant that he will bring it to his supervisor’s attention first thing Monday morning, he even gives me his cell phone number. I left the store feeling very confident the manager would reach out to me on Monday. So far no one has called me and I doubt anyone will.
It is such a shame that Time Warner makes you jump through all these hoops. Such crappy service, from a crappy company who obviously doesn’t care about their customer’s time or money.

THE WORSE COMPANY. THEY ARE A PIG GREEDY COMPANY… My internet bill keeps going up every 6 to 9 months. I only have internet service with them & do not want any other services. Now they are charging me $ 77.00 per month. My internet constantly goes down every month & I’m tired of having to waste an hour re-​booting etc. The worse is their over charging consumers all the time. Believe me if I had a choice other than Verizon or TW in my area I would run from them. I’m being held hostage!!! I HATE THEM.
IF YOU HAVE A CHOICE… DO NOT… I REPEAT… DO NOT USE TIME WARNER FOR ANYTHING!!!

This is the worst company and cable provider EVER. I have been using them for over two years for my business and home. They are HORRIBLE. Horrible service that is constantly going out, horrible customer service, so many hidden fees, this place is a scam.
I tried to get TV through them and after 3 attempts it still never worked and I had to cancel! Now I just have Internet and even that barely works! I can not put into words how much I despise time warner cable. I hope they die.

NOT HAPPY.
Moved into a new apartment building. Started service with Time Warner Cable. Soon after, my property manager brings me an overdue bill, addressed to my apartment. The time and the amount of the bill did not add up. A month had not even passed and the amount on the bill was three times what I expected it to be. I called Time Warner straight away and gave them the account number that was written on the bill. It turns out it WASN’T EVEN MINE. So clearly, the TWC technician wrote some completely random apartment number on my account. I was getting somebody else’s bill. They were apparently getting mine.
On the phone, the TWC agent told me that I had to physically go into a store to have my address details changed. This was quite annoying, but I made some time to do so. On my lunch break I went to this TWC store at the Beverly Connection. I told them everything, and was assured a fix. The young man who served me confirmed with me that he had updated my details on the system. I thought everything would be fine and dandy, and that I would start receiving my bills…
I WAS WRONG. Fast forward to about 2 months later. I still hadn’t received any bills in my letterbox. During the last week, I had missed calls from a random toll free number. When calling back I discovered it was TWC, and they were THREATENING TO CUT MY SERVICE OFF!!! Unbelievable. So again, I ran through everything that had happened. I told them I had visited this store, where an associate had agreed to correct the situation. They told me there were NO notes on my file regarding this, and that the apartment number had not been updated!!! Seriously?!! How incompetent can you be? How do you even have a job if you can’t complete something so simple as changing an address? It made me so mad. I wish I could remember the name of who served me.
Luckily, the woman on the phone gave me a 2 week extension. I want to at least receive a physical bill in the mail before I dare pay anything online/​over the phone. So now I’m waiting patiently for my bill (if it ever arrives). I hope this doesn’t affect my credit rating. I’ve only been with TWC since March and I already want to cancel my service and switch to another provider. I will NOT be recommending TWC to anybody at all. What a joke of a company!

The worst customer service. I setup an appointment two weeks in advance and the rep did not show up during the window. I then called Time Warner to let them know and was literally put on hold for 45 minutes. The tech ended up coming an hour late and even then did not set up my internet. It took over 6 men and four days to get wifi. This is not a complicated thing. Most of the people they were sending out seemed to have no idea how to do their job. If I had any other choice of an internet or cable provider, I would use them. If you have a choice, do not choose Time Warner.

I just need to tell the Universe (or at least the Unilocal part) that Time Warner in SoCal sucks *ss. And not the good, consensual hey-​come-​over-​and-​Netflix-​and-​chill sucking *ss. The nasty non-​consensual *ss sucking which feels exactly like an abusive relationship — «maybe this time they will be different and I won’t feel taken advantage of but still know that I really don’t have another alternative». THAT kind of sucking *ss.
Customer Service is clueless. Their offers are mostly incomprehensible and are always a massive bait and switch. The entire experience is maddening. Why don’t we have more alternatives?

TERRIBLE Company. My only contact with this location is when I was returning my cable box. WORST customer service ever. Because some people have no choice but to use them, they really don’t have to do much to keep their customers. Every time you call them to cancel, they’ll say «OH WAIT… there’s an offer for you». I mean damn, I just want to cancel some of my services. Yes they’re sales people and they have a living to make, but it’s still annoying.
I can’t wait until other companies to come into the LA area so that people have more choices. I’ll switch in a heartbeat.

Fuck these people… Their customer service is horrible. Instead of dealing with a problem they just hang up on you! This happened twice! Then, if you are lucky, you will get a rep in the USA not in the Philippines. Sadly I am using them because I want to see the Dodgers. Ugh!
If you don“t need them — DON’T USE THEM — The day DirecTV gets the Dodgers is the day I switch back!

Just waking into this place puts you in a bad mood. The place is dusty and the air is thick. Trying to communicate with someone here is like trying to communicate with a whale, actually communicating with a whale is probably more reasonable. This place is ghetto it’s a kin to what it feels like to be at the DMV just waiting to get your number called only to be greated by a passive aggressive costumer service person. When she calls her manager its obvious why this place is such letdown. Seriously our conversation went from bad to worse in 2 minutes.
Wow, lady there are some major issues going on there I hope she gets the help she needs.
If her general manager is reading this id appreciate a response and a solution. Your manager impressed upon me that the only way to resolve the matter was by taking legal action in small claims. Wow, really? Somethings just not right if this is where it scalates so quickly.

TWC has to be one of the most frustrating companies that I’ve ever done business with and I’ve been on this planet for 52 years so… that’s really saying something. These morons kept billing me for more and more money until I decided I had enough and decided to find out what the heck is going on here. It seems that I had some discounts had run out and now my bill was $ 189 — which is completely outta line for what I’m getting.
I got ahold of someone at TWC and they told me that there was nothing that they could do. I told them that I didn’t want to switch to ATT or Verizon but I would if we couldn’t get this thing figured out. The guy didn’t budge. He says nothing he could do and he didn’t bother to refer me to someone who could do anything. So I unplugged my components and walked into my local TWC office and turned in the components and told them to disconnect my cable TV and what do you know? All of a sudden … like a gift from heaven — the guys says that HE can give me a discount to get my bill back down. All I could do is look at the guy and laugh.
So TWC waits until I get frustrated, unplug all my components, drive across town in heavy traffic, pay to park, wait 30 minutes in their store to then tell me «oh, we can give you a discount if you want?» But they couldn’t do nothing the day before when they were telling me that there was nothing that they could do. Liars? Idiots? Thieves? Yes, all of those would apply to TWC.
I ended up telling them to forget about the discount — it’s a day late and a dollar short. I picked up a Roku 3, SlingTv, Netflix & AmazonPrime Movies and I think I’ll be good to go and will also save some money.
The other thing that gets to me about TWC is that they’re very happy to give a brand new customer with whom they have no history a very deep discount — but for a longtime «loyal» customer they offer nothing but frustration.
Hey TWC, BITE ME! You morons don’t have 2 brain cells between you.
If you’ve never had a bad experience with TWC, it’s just a matter of time. If they’re not upsetting and frustrating you, they’re not happy: /

You have to stand in line for 30 minutes just to return a cable modem that they gave you for «free», then later decided they will charge you $ 10/​month for.
It’s classic bait-​and-​switch.

2 stars for the nice guy at the desk who had great people skills.
–3 stars for the fact that it took them over 1.5 hours to fix my problem, and I left — only to find out that he accidentally gave me SHOTIME instead of HBO.
Also important to note that these aren’t customer service reps. THEY ARE SALESMEN! I heard the manager talking about giving out extra credit ‘assuming a $ bonus’ for upcharging customers. Beware.

Terrible service and communication– overbooked me and then made me come down to the office and wait with 25 people ahead of me just to re-​register our equipment.
Technician should’ve done that when they came out to the house to activate service