The UPS Store

Every time I think I can’t make it in time these guys unlock the door and help me!!! Honestly, straight forward people who have helped me make the most efficient, least expensive and most reliable shipping decisions. You won’t be let down and there is even parking!!! Best shipping experience LA!

Bad customer service. Came to drop by the att uverse router. It is taking them 15min. Which I can understand if they have issues with att system but they don’t talk to you, they don’t give you updates, they don’t apologize for the delay. Even though it is the nearest to my office I will try to avoid in the future.

In response to the individuals who recently left reviews that were less than stellar after visiting this particular UPS Store location: Have you each considered the possibility that you might have contributed to the experience on some level? Meaning: if you walk into a room already in a bad mood because your boyfriend just dumped you for your ugly best friend, and you are (un)intentionally spitting venom at anyone who happens to look your way, (i.e: the lovely people who work in this store) — then how can these beautiful people be to blame for your shitty day and/​or experience? Come the fuck on. These guys are the bee’s knees. Once upon a time, when the place was owned by a tiny Asian woman who would slice you with her switchblade if you were late with your mailbox rental fees — I might understand how things could have gone south. But since Anthony took over the joint — this place is a joy to visit. To those in doubt: Get over your fears and come in for shipping pleasures that you will not soon forget.

The staff at this store are very kind and friendly… not to mention very helpful. I came in to ship a couple of my personal items to Canada and they gave me all types of options to get it there on time. Friendly environment and great background music!

Absolute worst customer service. The gentleman with long hair is an a-​hole.
Rather than just shut down a customer, do some work, give explanations to the questions asked.
Avoid this location at all costs.

I came here to make party invites. Basically didn’t know what I was doing but the guy was super helpful. They came out perfect and I’m super thankful! Keep rocking on UPS store

Update — I just saw a reply to my bad review on this place. In answer to Anthony’s excuse for losing my daughter’s birthday gift — I did send it My Choice. What’s your excuse now?
Even if I had not, that does not give your employees the right to say «I don’t want to deal with you anymore. Good luck finding your package,» then hanging up on me. I was not loud, I was not abusive, I never used foul language of any kind.

Poor experience with Connor outside of his poor attitude as he was concerned more about the cost of envelopes and packing material versus offering customer service in meeting my shipping needs. Beware businesses as this franchise does not want existing UPS Business account services. Next UPS franchise store on Hollywood, I believe they want my business.

The people here are always super friendly and make sending packages very easy.

Love this place. They are beyond helpful, even helped me carry large packages to my car.

The sign says they are open at 8 but it’s 8:05 and no one has opened yet. I like to drop by to collect my mail before work but today I’m not sure I can. I will say however that the mail service I’ve gotten has been good. They are diligent in the work they do.

The owner and all the employees here are all EXTREMELY friendly and helpful!!!
I’m shocked that anyone would rate this UPS store any less than 5 stars, as I always receive exactly what I would call true «5 star service» here! Employees are genuinely nice people and it’s a well-​run establishment.
I come in regularly with my boyfriend and everyone is always so very personable– they even know our dog now too!
Highly recommended!!!

I called ahead and waited in a long line but in the end I left empty handed and annoyed. I asked if they could notarize a document (they said yes), then when I went in they told me they couldn’t complete the paperwork I brought in.
On a plus note they do take USAA deposits here, it just may take awhile. The line is always a little crazy and the people who work here multitask so much that nothing seems to get done.

I love this ups store mainly because the new owner and staff are so amazingly nice. They provide top notch customer service and know me by name. I keep a PO box here and have never had a single issue with receiving a package. Highly recommend!!!

This place is great! Service is always great.
If you have a AAA card, you get 10% off!
They even have a computer you can use.

The best! Super friendly and helpful! I love this place. Whether it’s a key, or shipping, or a notary, these guys do it all.

I always enjoy coming in here, all the employees are super polite and efficient. They all know my face and box number, and they always go out of their way to help me, even when I don’t ask. I have to knock one star off for the abysmal parking situation — ever since Crossroads moved in a few doors down, all I see are dumb hipsters taking up multiple parking spaces in the already packed lot. Sadly, this is par for the course in Los Feliz.

I was so pleasantly surprised at this little and efficient shop. The service was fast and friendly and I’ll definitely be back.

Working in an environment where you deal with weird people’s needs and also have to be nice to them sucks. I get that. It also generally leaves the staff of places like that pretty weird themselves. I came in here and got the fuck out as soon as possible, but I could see how this place could be a nightmare if you’re not trying to do something very simple. While I was there two of the five other customers were EXTREMELY strange humans, one of whom was attempting to mail a suspicious package to Chris Angel the magician in Los Vegas, and the other who was demanding they convert his journal scribbles into «the PDF’s.»
They nickel and dime you for dumb things which annoyed me. They insisted I include a cover letter on the fax I was getting and then charged me for it. Then they sent the same cover letter back when I returned the fax, which didn’t really make sense. Somehow about fifteen cents worth of work and electricity to receive and send a fax of five pages came to $ 15. I feel kind of dumb paying half of what an actual fax machine costs just to receive and send five pages. In the future, I’ll be going somewhere else.

I usually come here about once a month to drop off packages for our school’s e-​waste collection (you probably have heard that these are REALLY tough times for us).
I’m always greeted with such friendly service, and I’m only here dropping off packages! There’s no twenty questions. Just quick friendly service.
What’s great about this place, they’re conveniently located at the junction of Sunset, Virgil, and Hollywood Blvd. Plus, there’s always easy parking in the lot.
This place will be easier to deal with during the holiday season than the long wait at the post office in Los Feliz.