The UPS Store

In and out in less than a minute both times I’ve visited this location. The guys at front desk while seemingly inattentive require little direction as to what needs to be done with your delivery. I was able to walk in. Say where my package needed to go and they printed me a tracking receipt. Fast service. Thank you.

Needed a shipping store, this was closest to my location on Unilocal they were fast friendly customer service and parking was easy to find. I got in and out quick.

No frills, quick, and easy! So convenient and there’s always plenty of street parking or else you can park in the Salad farm lot.
Efficient and friendly, what more could you ask for?

Worst customer service ever. I’ve also never heard of a place that charges $ 1 for tape service, maybe if you didn’t charge that much you would have more business. Avoid if possible.

Not much to say as I went in and out to drop off a package that was already paid for. Staff was nice.
Parking was challenging.

The service here is really inconsistent. Today the woman who helped me (with a lip piercing) was incredibly rude. When I walked in she was on her phone in the back of the store and seemed pissed that she had to get up and do her job. This location serves its purpose for simple shipping but I’m not sure I would trust employees such as her with important items.

Today, the one and only employee in the shop was standing outside watching the crowds of Ferguson protesters march by… I walked in and asked him what was going on. That’s when I finally realized that these protesters were right at my «doorstep». I got my mail and walked out the door. The crowds of protestors on skateboards and bicycles got bigger and bigger I headed over to my car which was parked illegally because all the cops were blocking streets & parking lots everywhere and there were 30 helicopters overhead. BAM! I hit my head on a traffic sign post. Now I’m nursing a contusion. I will survive.
As usual, the staff at this store couldn’t give a damn.

I needed 7 prints from my email for a banquet for Heim Saban. This store was the closest and after a call they seemed to be the most expensive also.
The store was small and there were children watching television in the back, but David the sales rep was professional and gave me quick discounted service. I was in and out in 10 mins for $ 3.00.

«Tape Service» — Went today to return my Amazon purchase and found that this store has started charging $ 1 for just taping the box. I have never ever heard of such a thing, i have been dealing with UPS stores all the time. Front Desk person was a bit rude and also did fail to mention upfront that the tape he was putting on the box is going to cost me.
Not a big sum, but definitely unexpected and an unfriendly act. Hopefully someone doesn’t end up coughing a lot to their tape service.

I came here to return a book that I rented from Amazon, everything went smoothly. They didn’t acknowledge me or anything but I really don’t care I hat came to drop off a package. The issue was that they damaged the book I had rented therefore I had to purchase it. When amazon told me it was damage I thought it was because of the sticky notes I left on it. I realized that they had bent off the front cover. I had to pay an extra 50 dollars for a book I’m never going to use again

Great staff. Very helpful and polite. We had multiple boxes to ship and the man helping us pointed out that they had settled and he could cut them down for us and it would cost less! They also brought a cart out and helped us get them in the store. Besides great staff to 15 parking spots right by the store for easy drop off!

I had to ship out a package and the service here was very quick. Not a lot of customers so I was able to get assistance right away.
Another good thing about this location is that you can use your company’s shipping account to ship packages. Not all locations allow you to do that.

WORST UPS STORE EVER
I came to this store to return something to amazon, they insisted me paying for packaging saying that amazon only covers shipping, but the next day I went to the other ups store on Vermont and Wilshire to do exactly the same thing, that store didn’t charge me for anything at all.
The employees at this store are also very rude and inefficient.
I strongly advise you guys to go to another ups store.

Walked in and the person ahead of me had about 20 boxes going out. Almost turned around and left but another employee came out from the back and immediately helped me. The employee helped me troubleshoot a wrong address I had for one of my packages. Turned out I was given a wrong zip code. He genuinely seemed to care that it made it to its destination. I deducted one star because the price of shipping and packing was pretty high.

Small location but efficient! The guy working here was fast and helpful, so I was able to mail my package real quick =D There is a lot of parking right next door, if you enter right after Wing Stop.

DO NOT GO TO THIS UPS STORE!
The employees are downright rude, terrible customer service skills.
I went to ship a painting to a customer, it was 5 canvasses. I asked them to mark it fragile, the guy asked how I packed it and I said bubble wrap and newspaper. He said even if he marked it fragile it could still get crushed by other boxes and INSISTED that UPS repackage it «properly with styrofoam». Whatever, okay, it sounds like you know what you are talking about.
My customer on Amazon decides to return the product because the styrofoam used to package the painting damaged the canvas and tore paint off. So now I’m out $ 150. I get the painting back and take it to the UPS store, I have pictures from the customer of the damage done, and I’m told because I didn’t purchase «insurance» they can only refund shipping and packaging costs.
So…the $ 200 painting you guys destroyed… I can’t even get a gift card or something? Nope. It would have been nice if they at least offered insurance when I was first shipping it.
I shipped another painting with the postal service, had them mark it fragile, and there was no damage done at all.
Do not go here unless you want to deal with rude employees who rip you off!

Hoping I don’t tip the scales on the ratings since my review is solely on the accessibility of the drop off service. It was easy and the guy working provided me with a receipt without my having to ask for it. I like the curb-​side parking and convenient location.

Seems like these guys consistently get up on the wrong side of the bed!
Never so much as a smile and trying to find parking is crazy!

I find it abrasive when I am charged $ 2 for labor and materials when all I needed was strips of tape to close two 6×6×6 inch boxes. Everything was ready — prepaid, the items were in my boxes already.
This store even took the effort to make a sign about this unique charge. I have never seen this type of «customer service» at any Fedex or UPS store.
I simply went to the other UPS Store 1 mile away. They were happy to tape the box for free like any other shipping store.

I do a lot of shipping and receiving for my company. In fact, I stop here almost every work day. It’s a good place to have a mail box if you receive a lot of packages and need someone to be there to sign for them. The guys are really good about getting me in and out of there. I feel part of it is because they do a good job the other part is they want me the hell out of there, and that’s fine. I’m there for business and and they do that well. This is not the place for friendly banter.
As for the prices… they are expensive. If you need a big box this is going to be $ 10 more than if you drive 5 more minutes to Maple Ave where there are lots of places that sell boxes and the like. They also charge for taping so bring your own tape of buy it some place else. Regular packing tape is around five bucks.