The Park At LAX

The company has changed names again, it is now called The Parking Space. DO NOT USE THIS COMPANY. This lot is approximately 3 miles from LAX and it took us 1 hour and 10 minutes to get from the airport back to the lot. They left us standing on the curb for 40 minutes and would not give us a straight answer on how long it would take the shuttle to get there. They used the traffic as an excuse saying it was busier than normal and they also said because they were cheaper they had fewer shuttles. What really happened was they were waiting for other guest to make multiple pickup and drop off at the same time.
After I got upset with the employee in the phone he was nice enough to then have his driver stop at every terminal to pick people up, even stopping at one terminal twice to pick up a fictitious «Diaz» party that was not even there. Even the driver was upset at this. So after waiting 40 minutes to be picked up it took another 30 minutes to go 3 miles, I know LAX traffic is bad but this was a joke.
When we got back to the office I asked the employee for some kind of discount for the hassle and he informed me that the charge was for parking not for the «Courtesy» shuttle. This is why they have changed there name 3 times.
Stay away from this place.

Had to wait 30 minutes before they left lot for airport. Were dropped by arrivals. Waited 25 minutes to be picked up and there were so many people waiting for van that we were lucky to get on. One couple didn’t make it. They only have 2 vans. Don’t use them unless you have a lot of time to spare.

I will NEVER ever park my car at this place!!!
We waited for an hour for them to pick us up. We called six times and they would say 4 – 7 minutes but it was 20 and then 40 minutes. They were totally unsympathetic and arrogant. They really didn’t care, and HORRIBLE SERVICE!!! Go park your car somewhere else!!! I won’t be using this place anymore!!! The staff was very rude!

never ever ever again. I saw these Unilocal reviews but risked it anyway bc the park was the least expensive option. sure enough, you get what you pay for. first of all, this place is shady. you pay for «The Park» but the lot is not under that name. neither is the shuttle. secondly, this was the last place I used my credit card before it got flagged for fraud and declined every time after that. I can’t prove that it was the Park’s fault but I do tend to look at the last place I use a card before it gets stolen… finally, we’ve been waiting for 50 minutes for a shuttle that supposedly runs every 15 minutes. in fact, they advertise that on both their website and the receipt I was given. around 20 min after my first call, one of their shuttles flew right past us without stopping. i saw it pull over just one terminal ahead so I called, thinking maybe he just didn’t see us. I was told he was full, even though he had clearly just pulled over. fine. 45 minutes later, I call again. in this time, I’ve seen no fewer than six shuttles for every other company. the man told me that his driver was stuck in traffic. alright… well, it’s LA. there’s always traffic. and how is it that every other company could get six shuttles through that «traffic» but somehow, this driver couldn’t? he apologized for the wait and said an empty shuttle was coming straight to me. by the time it reached us 50 minutes after my first call, it was packed. so that makes for three lies and one very shady business.
it’s not worth saving a dollar to park here. seriously. never ever again.

Got the Groupon for $ 19 for two days of parking near LAX. I’ve used several different parking garages/​lots at LAX and this one is my least favorite.
If you INSIST on trying this place or you have to because you’ve also bought a Groupon, I cannot implore you enough to LEAVE EARLY! Give yourself way more time than you think you’ll need.
They’re not that easy to find — signage is super small and we drove by it several times even with our GPS. Once you do find it, you’ll wish you hadn’t. It is the most asinine parking system I have ever encountered. You are forced to park and walk into an office to «check in» as they have no gate or ticket system. This is a serious waste of time and will slow you down considerably. They want your license, your personal info, you sign papers… while you’re looking miserably at your watch. BUT it gets worse… because they have to go through this process with every person that wants to park here. And there is ONE person checking people in. A disaster.
A sign says airport shuttles leave every 15 minutes but that’s really nothing more than an approximation. They leave when the vans are full — so you may be waiting for them to check in people and clear the line to fill the van before heading to the airport. This can take a lot of time.
By this time you will be screaming in your head.
While you wait for the van to leave I beg you NOT to use the bathroom. The ladies room was beyond disgusting — smelled, messy, absolutely filthy. So gross.
The airport shuttle finally departed and we thankfully had allowed a lot of time because this was the longest parking process I have encountered at any US airport — and I’ve traveled a great deal.
When you pick up your car, you call them. They come get you at the hotel shuttle area. Once you arrive at the lot, you have to go BACK to the «Check In» area to wait in line again to get your keys, sign out and pay your bill. OMG I never realized how much I freakin love automation.
This is just a giant time killer. If you are even close to running late for your flight, you’ll most certainly miss it if you park here. It is not efficient and that’s unacceptable when doing business at a place like an airport where being fast and efficient is a necessity. Unless you’ve got an unlimited amount of time and patience, this is NO bargain.
Two stars only because even though I was about to pitch a complete bitch fit, the staff was still relatively friendly. And my car wasn’t damaged or stolen, so there is that.

NEVER park at this place! They STOLE belongings from our car! And there is no doubt it was an inside job, because the car was parked in the garage and there are no signs of break in. The guy said it is the first time something like this happened (not true according to previous reviews) and they will check the cameras and get back to us. It’s been a week and we never heard from them and no one is picking up the phone. Worst business practice I’ve ever came across! BEWARE!

I have been using this car service for the last few trips and last Wed, when I got my car at midnight, I found that someone stole EVERYTHING out of it except for my car manual and a handful of cosmetics. Housekeys, GD openers and office keys have led to me having locksmith rekey my home. Sunglasses, electronics, emergency gear, portolios and other work items. We had to figure out how to get into our house. The manager Akef has not returned my phone calls (called daily 2x a day) as one of the workers indicated they have cameras and should see who did it.
If you choose to use this place, don’t have anything in your car.

Got the groupon, thinking that was a good deal. Then I got there and had to a very long wait for the shuttle to leave to the airport, however if you don’t want to wait pay another $ 20. But Don’t just go and take an über it will be faster and cheaper.

Not sure what’s up with the poor rating but my experience was stellar! Quick and easy parking solution to LAX. I purchased a Groupon deal and then it was an added =/​-​8 bucks for each day. I dropped off my car and they shuttled me to LAX and then when I returned, I followed the instructions provided to me at the drop off and the shuttle bus was there in minutes. Upon drop off, my car was parked in the front for me to close out my check and depart my way out. Will use again!

BEWARE BEWARE if you care about your vehicle do not park here!!!
On 3÷10÷16 I left my 2015 Silver Lexus Is350 in the possession of Sammy the front counter staff who checked in my vehicle for parking at «The Park at LAX» who ensured me that my vehicle will be left in good hands. He also stated that my grouponI had did not cover tax and I would be responsible for paying taxes upon pick up.
on 3÷13÷16 I came back to «the park at LAX» to retrieve my car after paying the tax which I was given no receipt for and the front staff immediately pocketed and pointed me towards were my car was at. I proceeded to do a walk around of my vehicle and noticed a large 3 – 4 inch double divet dent right above my front passenger fender. I immediately walked back instead and requested that a staff member come out and look at the damage.
Moustafa, then came out to my vehicle and agreed that there was damage done to my vehicle. He made note on my invoice that my fender was damaged and took pictures and assured me someone would call within 48 hours to help resolve my claim.
3÷14÷16 no phone call
3÷15÷16 no phone call
3÷16÷16 no phone call
3÷17÷16 I called «the park at LAX» and reached Sammy who let me know that they would have to review the footage of my car because it was parked in the front there is no way they could have damaged it and that Akeef the general manager would call me
3÷18÷16 I called «the park at LAX» again and reached moustafa who stated «ahhh I am sorry I left the invoice for Akeef maybe he didn’t catch it I will let him know again»
3÷22÷16 I called «the park at LAX» and reached Joe who assured me that this message will get to Akeef because he is coming in today from 12−4pm and he will call me
3÷23÷16 I called «the park at LAX» and reached Sammy who transferred me to Moustafa who again apologized and said I will leave a personal note for Akeef to call you back ASAP
3÷24÷16 I called «the park at LAX» and again spoke with Moustafa who stated it is very odd that Akeef has not gotten a hold of you yet I will let him know today I wrote a note and printed your invoice and it even states the damage on there for him to review
3÷25÷16 I called «the park at LAX» and reached Joe who said Akeef is not in today, I was very upset by this point and let them know if they do not call me by 5pm today I will be filing complaints against their business because even on their invoice it states they damaged my car and they are unwilling to reach out to me to resolve the issue.
Seeing as this place has a 2 star review and all of their pictures are just peoples cars who were damaged in their possession it is a complete mystery to me that groupon would work with these crooks. Please heed the reviews here, the place is crooked and super shady pay another 2 or 3 dollars somewhere else for a place that actually cares about their customers.

Really impressed with this place.
I had an unfortunate situation of coming two days in a row on standby and not getting on my flight. So this company parked my car two times and gave me 4 shuttle rides and because my car didn’t stay overnight they didn’t even charge me. The shuttle was always right on time and I never waited more than two minutes.
They also offer full-​service like oil change, car wash and other services. It’s definitely not the nicest place aesthetically speaking but didn’t matter.
I will definitely use them in the future and recommend them to anyone!

Waited 25 minutes for shuttle. Watched at least 6 Wally park buses pass by so I know where I’ll park next time. Check-​out was quick, price was right, nothing was stolen, car was clean.

Pay the extra few bucks and park with a legit company. From first call to the time it took for a driver to finally pick us up, it took over an hour. Dispatcher was incredibly rude and the driver ran a red light. At LAX! We were expecting a huge wave of customers, but the place was completely empty. Never using this place again!

If zero stars was an option, I’d choose that. Very long wait for a shuttle upon dropping our car off early on a Sunday morning. The driver on the way to the airport was INSANE! Can’t even begin to describe how many traffic laws the guy broke. We, and our luggage, were thrown all over the place. Upon our return I called the number provided and the wait began. 40 minutes standing on the curb at almost 11pm on a Sunday. Had to sit on top of each other on the way back. They refused to give me my keys unless I paid the full balance. The man at the counter said he’d give me $ 5 out of his pocket because he couldn’t give discounts for complaints. He said they only have one shuttle on in the evening. If you value your time, don’t use these guys. I wish I would’ve read the reviews first. What a way to end an incredible vacation. Pathetic!

Made a reservations online with guaranteed in advance. Showed up and they had no room. I had to find another place the day after Christmas at 2am. They guaranteed me a spot then left me high and dry!

Do not use these guys. I think they are dishonest. When I called about an hour before I arrived, they told me $ 13 s day. When I got there they said $ 16.95 a day. When I asked why the price had gone up. The said there was very little availability and the price had gone up. Well as a business owner I feel you should honor the price yo tell your customer. Plus on the way back I thought the driver was driving a little to fast. Made me feel unsafe. With so many other options to park at lax I don’t recommend this establishment

We booked in advance, showed up for an early morning flight and our reservation was not honored because they were full. We had to scramble to find another lot, pay higher day-​of rate, and barely made our flight. These guys are awful. Don’t risk it.

My family has been standing on the curb at terminal 6 for 45 min. 15 minutes ago we were told that the driver was 2 minutes away.
It took 50 minutes for a pick up and the driver was very rude and blamed the office. Never again…

Their employees will STEAL things left in your car when you’re traveling!
I left for 16 days, and when I came back, a necklace my mother gave me was gone, which I left in a very specific area in the center console I confronted the manger before I even left the lot or moved the car — he said tough luck, I should have read the disclaimer. I was appalled that he did not even try at the slightest to investigate.
I would NOT recommend this place even to the most desperate person trying to find parking. They should be ashamed of themselves for hiring such a dishonest, immoral staff.

Very bad customer service. I waited for their shuttle 40 minutes on a Sunday evening. When you book they don’t tell you about adding $ 1 a day for having SUV. I will never park there again. I do fly 3 times s month.

Only because there was no… Zero stars. They damaged my BMW, will not return my calls. They told me when I picked up my car that they I need to talk to «Akef». Akef never works, I think it is a code name to stall the customers. There never is a manager or assistant manager available. Every time you call for Akef you get a different respond. If you value your car… DO NOT park at this location.
Chris

I parked here for a long weekend trip and could not be happier. I arrived at 4am and the gentleman working the desk was fantastic. Since it was my first time, check in took a couple of minutes. Then I grabbed my bag and was on the shuttle and at the airport. Quick and painless.
For the return, the shuttle took about 10 minutes to arrive, which is miraculous because it was a Sunday night and I was at the International terminal. Arrived back at The Park, paid and was on my way.
I love that I didn’t have to park my own car and schlep my bags, they parked it after I left and it was waiting for me when I returned.
5 stars all the way!

I was completely satisfied with my experience at this place. LAX is tricky and stressful enough as it is. With a parking service like this, there’s one less headache to deal with.
We parked our new Mustang on Saturday at noon, and left it until 10pm Tuesday. A shuttle driver dropped us right off at our terminal and when we landed on the return trip, he was there within minutes of our phone call at the designated meeting spot. We got vack to the lot and our car was just as we’d left it, and it only cost us a hair under forty bucks. No BS surcharges or hidden fees, like one would expect. We’ll be back!

If I could give 0 stars I would. I bought a Groupon and tried to make a reservation. Because my reservation was for May 22, 2015 they said I could not use the Groupon due to the holiday. May 22, 2015 is not a holiday, it is the Friday before Memorial Day. They are crooks.

They changed their name slightly — and their phone number, to avoid all the bad reviews attached to the old name, most likely. If that’s not enough to make you avoid this shady company, here is my review from their old name (LAX Park Place):
—–
These guys literally STOLE my car. Seriously.
I am out of the country a lot. I asked them if I could leave it for long periods of time and just pay when I got back. They said no problem and told me there was a Viper that had been there for over three years.
I left for a year, came back and paid. No problems. Gave them the car again a few weeks later, told them I would be gone a long time. They remembered me. Said no problem.
When I returned 18 months later they said my car had been auctioned and sold. I left an email address to contact me with any problems. They never emailed me.
I got a lawyer but evidently their ducks were in a row legally. They clearly know how to steal cars by the letter of the law. They said they auctioned my $ 25,000 car for $ 2,000 to cover the money I owed them. I would bet my left arm that the buyer was one of their friends or family members of business associates. And when they sold my car for a huge profit, some of that money came back to them. What other motivation would they have to do this? They knew I was coming back and I would pay them every cent they were owed. Who would abandon a $ 25k car over $ 2,000?
So ya, I will not be leaving my car with Park Place at LAX in the future. I would recommend you not do so either…

My favorite Parking at LAX! I always leave my car here and they shuttle me to my airline timely. I love that there are no hidden charges when I get back.
When I get back and call them for a pick up, they are always there under 15 minutes.
I love how easy they are to work with and how pleasant the guys are!
Will continue using this parking when I fly out of LAX.

Drop off went perfect, and the shuttle to the airport was very quick too.
The pick up was horrible, waited 30 minutes for the shuttle, they didn’t have my car ready, and when it came out from the indoor parking that i paid extra for, it was covered in bird droppings. Overall it took 55 minutes!
They gave me a voucher for a free carwash for the next time that I go there, but I don’t think I’ll go back. Neither should you.
Pay the extra money, go to a better place.

I will never return to this business again — the employees are rude, unprofessional and have no sense of customer service.
I had called the company on Wednesday, Feb. 11, to ask whether they would accept a Groupon over the holiday weekend, and if so, which voucher I should purchase. The man who answered the phone said they would accept a two-​day voucher for Thursday (²⁄₁₂) and Friday (²⁄₁₃) but that I would have to pay $ 6.95 per day for Saturday and Sunday. I would not have purchased the Groupon if I knew they would not accept it that weekend. I should have checked on Unilocal before buying the Groupon, but I thought I was getting a good deal. You get what you pay for.
When I arrived at the counter to drop off the car, the man at the front — Akef — said they would not accept the Groupon because it was a holiday weekend. I explained to him that I had called the day before and was told that I could use it for Thursday and Friday but would pay extra for Saturday and Sunday. He said I must have called Groupon, because they do not accept Groupons on holiday weekends. He said I needed to find out who I spoke to on the phone, and call the manager, because he Akef was not going to accept the Groupon. After a good 15 minutes of back and forth, I told him — fine — I needed to get to my flight and that I would deal with this later.
The tram itself was run-​down. I did not have any luggage to check, only a rolling carry-​on. Even though the driver to the airport was nice, I was already upset from the poor service at the counter. As other reviewers have mentioned, because the business is farther away from LAX than others, you wait a good 20 minutes after calling for the tram to pick you up from the terminal. The driver on the return ride spoke to the passengers rudely and manhandled luggage. Akef was again covering the front, and I asked him politely again if he would accept the Groupon. He said no.
The car had been parked outdoors, which was expected. They had my car at front, and fortunately, I did not notice any damage upon my return. I am hoping that Groupon will refund my purchase. Park at your own peril!

Just kidding about the one star. Zero stars for this place. Had decent experience with this place to prior times however the last time they wrecked our truck. Completely scraped up the passenger side. Well good luck getting their insurance information four months later they still don’t return our calls. We’ve called and emailed multiple times with zero results. So has our insurance company. Whoever we were trying to get a hold of is always conveniently not there. And they still had the nerve to charge us for leaving our truck there. Two words for you «stay away»
See photos.

The check in to drop my car off was cool. I didn’t bother reading the Unilocal reviews before purchasing the groupon for a great price. Once I read the reviews I took pictures of my car due to they stated that cars were crashed and scratched up once they picked the car up from this facility. And they had problem being reimburese.
I presented my groupon for 2 day parking to the person that morning which he stated as long as your here before 10am on that 2days this coupon will cover that. (I was ok cool I was only going to be gone from friday morning at 8am to saturday morning at 9:30 am.) They gave me pick up instruction on what to do when I return.
So I hoped in the van and the van had all kind of check engine lights on. But I tell you they got me there timely and safe.
When I returned form my trip i follow the instruction and they came and picked me up and some other guest who were at different terminal. The driver asked for my confirmation paper caleld it in and when I arrived at the parking garaged my car was pulled in the front waiting.
I went inside to get my keys and a different cashier stated I owee $ 11.00. I said the groupon was for 2 days why would you charge me? He said, you went over and any additional hours we charge $ 6.95. I said, the person on Friday moring didn’t bring that to my attention he said, as long as I am here by 10:00 am I would be O.K. I said, oh! Well, I was over a little and whatever. But I next time you need to make things clearer and you all need to be on the same page.
By the way my car wasn’t cashed nor scratched. You know I was nervous and looking due to previous Unilocal reviews.

If you blink, you will miss this place. It’s on La Cienega near Imperial. I had to drive around 3 times before I spotted them. It was raining and cold and I was on my way to Jamaica. Guess my mood when I got there?
Well, thankfully they were nice and helpful at the counter. I had purchased a Groupon and they were very accommodating. I handed them my key and promptly boarded the shuttle to the airport. My driver was rude, straight up. He was ready to take off but when I asked him to wait, he let out a heavy sigh and made it clear I had annoyed him. He’s also a really crappy, unsafe driver. It was raining and this jagoff was speeding, ran two separate red lights, and took one turn so fast, I fell over in my seat. He was also rude at drop off, barely speaking, just took my bag out of the van and walked away. No thank you, no have a good time, NOTHING. The driver who picked me up on my return was much better. He was very nice and drove safely. He saved this place from getting a 2 star review.
I’d recommend — nobody stole anything from my car and she was in the same condition as when I left her.