The Palazzo Communities

The worse managment that I have ever seen in my life. There is no respect for the tenants, there is no appreciation for loyalty. The most important thing for this company is to try to increase the rent as much as they can. The complex is very unsafe. most of the new security people at the front gate could care less about who comes in. Alot of poeple are renting their units on Airbnb. There are people who don’t live at the plazzo and yet they have a key and a fob and come and go as they please and use the ameneties. I cant’ wait to move my family and myself away from this place as soon as my lease is up. This is not a safe place for children or adults!!!

I don’t get all this negative stuff about Palazzo East or West? I’ve lived here for seven years and hopefully for many more! ive owned many homes and had to downsize because of the economy and divorce, etc, but The Palazzo is my new home and has been for quite sometime! Brandie, Armando, Sam, Oscar, Jose, Ulysses, I could go for days! Christie, will, they are my family! They take of me! Feel so safe here and happy, it’s a beautiful community, I’ve never experienced any of that negative crap that people put online! And Melody, Diante, and Raya…

I will recommend Palazzo Communities for my best friends and family — Nice environment with friendly people and good facilities like pool, gym and wellness. Emil

They’re the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn’t share it. They didn’t even cooperative with the police. Trust me don’t put you and your loved ones in danger. The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn’t care. It’s a place for people that do drugs and illegal activities I’ve seen that happen in the management doesn’t care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that’s why I moved out and then they said that they’re going to give me my deposit but they never did. They will lie to you all you want that’s what they are liars liars and cheaters please watch out for your friends and family

We will move out because its inundated with Airbnb and its no longer a private residence but a hotel or a motel 8 since airbnb do not have quality guests. Beside they just let anyone in and since there is no regulation implementation folks who do bnb their place are get away and it filled with that.

I’ve lived at the Palazzo West for about 4 years…
The pros:
Amazing location… across the street from The Grove, Whole Foods and many great restaurants on 3^rd Street
–Apartments are nice with hardwood floors
–Maintenance team is great… if something needs fixing, it’s done quickly
–Very quiet, especially if you face the backside, not 3^rd Street.
The cons:
–Very expensive rent… some of the most in the area.
–They will raise the rent by enormous amounts when your lease is up for renewal. There is no limit. it could be 5 percent or 15 percent. It’s all based on the market value and they don’t care if it stings. It’s all about money for AIMCO. They will just find someone else to take your place. You’ve been warned.

The follow-​up to our issues were met with the kind of sterile, corporate, anti-​compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn’t have to experience further sewage explosions. But they couldn’t understand why — their defence being «we clean it up every time»…
We’ve since moved to a new place where everything works… The grounds are well kept… The rent is reasonable… And most importantly, the management team on the grounds are empowered to make decisions.
I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

More and more this place is getting infested with Airbnb. You have strangers walking around with suitcases and they could care less for the people currently living here.
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I would give this place zero stars if I could. One of the worst decisions I have ever made in choosing a place to live. I should have read the warnings from the other reviewers.
Only positive about this place is the location in the middle of the city.
The negatives:
— Either the management is running an illegal business or allowing an illegal business to continue on their grounds: this place is infested with AirBnb housing with new people coming in and out daily. These people have no regards for your living grounds and their neighbors. It’s unsafe to have people with no background checks being obnoxious in your community with smoking, loud noise and littering. I have a neighbor upstairs who has been running AirBnB and I have had at least 5 confrontations with their AirBnB tenants about the loud noise. It was different group of people each time. I’ve brought this to the attention of the Palazzo management with no results. I’ve provided evidence of this illegal activity with no results. My phone calls remain unanswered every time.
— I love dogs but I don’t appreciate living in a community that wreaks of dog feces and urine. Courtyard always stinks of it.
— we’ve seen multiple kids snooping around the community grounds by the balconies. I’ve already had my road bike stolen from my balcony. This seems like a big problem in this community yet they make no effort to improve the safety of the community.
— despite the no smoking policy, there are cigarette buds in the garage and occasionally the community wreaks of weed.
— The management staff should be fired. Ignoring complaints from the residents is NOT the solution.
Their only focus is to sucker you into signing a lease.

Do not move in but DON’T this place are really stilling when you move in everything Is nice and good, after 11 months that include more than 4000 dollars of coast that no one will really telling you it the entrance to the complex i decided to move out and stop let them to keep and charge me for what I never knew. Today they did my last check out inspection, I was again upset 125 for cleaning an empty 1bd 250 for small blind on the balcony door and 300 wash the wall it’s not fair, but this is the palazzo. Do not move in you will be ripped

I lived at the Palazzo in 2013. After my year lease, I couldn’t be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $ 300/​month and with their convincing «it’s cheaper to stay and not pay for movers», I was out.
Don’t get sold from their model apartment. It will be nothing like you expect.

A security guard was arrested 2 weeks ago stealing from Palazzo residents. I live on the Palazzo penthouse floor and called the police when I saw him outside my window opening boxes.
Priscilla Gonzales at management said that they were not responsible for the employees stealing as they contract with a 3^rd party company. So basically, the security guards stealing everyone’s stuff is not their problem. He was working with accomplices and they have not rectified anything security wise. DO NOT MOVE HERE!

Do not move here. When we move out I will update this post and list all of the reasons but just trust me and don’t do it. Living on the penthouse level I have been extremely upset by a myriad of things. I have yet to encounter one tenant who has anything good to say about the buildings, the upkeep, and especially the management. Plus side? Living near the grove. That’s it.

This is a week that I expect an answer.
You should considered your existing customers as a priority rather than a jog trying to find new customers.
My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on Unilocal.
Today one more time, I lost my whole morning, has to wait a appointment that never arrives.
I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

Has anybody else experienced a rent increase of $ 500+ per month in one year? We’ve been residents at the Palazzo West for just about a year, and we received notice that our rent is being increased by $ 500 PER MONTH next year. One of the rationale that was given to us for the rent hike was the fact that we would spend the same amount in moving costs anyways, so why not save ourselves the headache of moving and pay them the $ 6000 instead so we can stay in our apartment? Sounds pretty shady to me. This is exactly what they wrote to us:
«Spending weekends packing and taking time off work is simply too much on top of your already busy life. Add in the application, admin fee, security deposit, truck rental and cleaning supplies, and the dollars really start to add up! »

I lived in Palazzo West several years ago, and was not happy with the experience.
Worst things:
1) VERY LOUD, especially if your apartment faces 3^rd Street. The walls are thin, and my apartment sounded like 3^rd Street was running right through it. Also, my place was directly across from the fire station on 3^rd, so there were loud fire sirens going off every few hours, at all times of day and night. I didn’t get a good night’s sleep the whole time I lived there. I also had no idea what I was in for because when I moved in, I was only shown a «model» apartment in a quieter part of the complex — not the place I would actually be living in.
2) RUDE management. When I complained about the noise, the manager was extremely disrespectful toward me. I’ve rarely met a ruder person in my life. I will always remember it, and will never live in another Aimco building because of it.
Best things:
1) It has beautiful grounds, including a pool and gym and spa (with a well-​maintained sauna and Jacuzzi) that are quite luxurious. That’s the only reason I give the place 2 stars.

Don’t even think about it! I was staying in a corporate apartment at the Palazzo, and I couldn’t wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer).
Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn’t get any service on AT&T and barely a bar on Verizon. Calls dropped constantly — daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-​call. It’s like the Palazzo exists in some sort of cellular black hole. Read other reviews — everyone has the same problem with cell phones there.
The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars — so the one star I’m forced to give is really too high.

Hey James G. Please stop commenting on all of our postings saying you’re going to help. All you do is contact the leasing office– which is obviously the first thing all of us have already done. They never get back to us and you drop the ball– leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments.
P. S.– Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine.
THE PALAZZO IS A RAT INFESTED RIP-​OFF OF A COMPLEX, THE LAST THING FROM «LUXURY APARTMENT LIVING» AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

I have been living in Palazzo East for a little over a year and a half. Overall my experience has been mediocre, but recently has been declining toward miserable. I look forward to ending my lease early in a couple of months so I can finally get out of this shit hole. It’s unfortunate that leaving a review like this is the only way to get management’s attention. All of my problems relate to horrible management and absolutely foul neighbors.
Cons:
THERE HAVE BEEN TWO SHOOTINGS IN LESS THAN TWO YEARS THAT I HAVE LIVED HERE.
Our packages used to be held by a concierge until we could go pick them up. Management recently eliminated this service and installed a small quantity of storage lockers for packages to be delivered into instead. However, USPS refuses to use them so we have not been able to receive packages for a few weeks. Rather than immediately reinstating the concierge, they make us go pick up our packages that are being held at the post office 10 minutes away. This has been HUGELY detrimental to my business and I now have to waste 45 minutes several times a week to go pick up packages.
Literally 9 out of 10 dog owners walk their dogs off leash. This is illegal (and for very good reasons). My dogs do not like other dogs but every time I take them out, other residents let their dogs run right up to them (they have even been mounted and jumped on). This is a major issue that I struggle with several times EVERY SINGLE day. Thank God neither of mine have bit another dog, but at this rate, it could easily happen. And of course if it did, I would be considered the @$$hole. Time and time again, I have begged for management to deal with it, but nothing has changed. Every time I update my review, management reaches out to me to assure me that they will work on it, but nothing ever changes. See photo attached.
A lot of the tenants are ridiculously entitled douche bags. They whip their BMWs around the parking garage like it’s a race track, scream in my face/​act physically aggressive if I nicely ask them to leash their dogs, and make an absolute racket at the pool, gym, and having parties.
Don’t let the signs fool you, the Palazzo is very cigarette and marijuana-​friendly.
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Pros:
The apartment is beautiful and everything inside (washer/​dryer/​shower/​counters/​fireplace etc.) is very high quality.
The grounds are lovely. I feel like I am in a little tropical oasis every time I set foot outside.
The gym equipment is incredible. Not quite like Equinox level but pretty damn close!
The pool is amazing if you manage to avoid the flocks of meatheads. The temperature is always perfect.
The location is beyond convenient. You have CVS, Trader Joes, Whole Foods, The Grove, and Farmers Market all right around the corner.
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Neutral:
The gym is nice, but the meat heads that often use it don’t observe any kind of gym etiquette. There is quite a lot of extremely loud yelling and weight-​slamming. Also, if you are there at closing time, get ready to have the lights shut off on you or be trapped inside with all the doors locked. The employees who shut it down at night take the closing time VERY seriously.
There is practically no cell phone service if you have AT&T. You will need to order a micro cell (a service extender) for your apartment if you would like to be able to make or receive phone calls on your cell phone.
The security is sometimes very tight and sometimes very lax. My friends, food delivery people, and cleaning lady always have trouble getting in since there are so many gates and steps to the process of them getting in (I wish the process were more streamlined for them). Every guest I have ever had over expressed how stressful and difficult it was to get in. However, often times when I am entering or leaving, the gates are hanging open with no guard. But overall the security is very tight.

Palazzo East is a beautiful place to live, it has its pitfalls (like every apartment complex) but overall my experience has been good.
There are some issues with the competency of the Leasing Staff and you should definitely make sure you read your contract and triple check the lease start and end dates they sign you up for. Mine got changed to be longer than my original 10 month agreement due to some dodgy policy stating that they can only end a lease on a Monday… I ended up paying rent for an extra two weeks because the Monday after my 10 months ended was «unavailable» or something that sounded made up.
My apartment was directly above the pool so I heard ALL the noise from bratty, screaming children starting about 8am in the Summer months, that was definitely uncool. Also, the walls are very thin so be prepared to overhear intimate conversations and people getting it on as well as drunk people getting home and making loud noises at 3am (even on weeknights).
Those negatives aside, the complex is beautifully taken care of by the friendly, dedicated ground staff and, if something breaks in your apartment, maintenance will be along to fix it within 12 – 24 hours which was amazing.
This place is a good one to start off in and to find your feet (especially if you are new to LA or USA) but get out as soon as you can, it is overpriced and most of the residents suck.

I never anticipated that living here would be such a living nightmare. Never.
My partner and I thought we were making a wise investment upon moving here. The amenities, neighborhood, and apartment in general seemed like a good fit.
We could not have been more mistaken. For starters, it took well over six months for us to rid the apartment of the STENCH that is the paint they coat the cabinets and walls with. To be honest, the place always had a strange musty and moldy scent to it…
They claim to do a thorough job of cleaning apartments between new tenants, but I beg to differ. My ring slipped off while doing laundry and I tried to retrieve it from under the washing machine. I didn’t find my ring, what I did find were the belongings of previous tenants. Underwear, socks, even their DUST bunnies still remained… Okay, let it go I thought, these things happen.
Allow me to add, that for the price we pay to live here, everything is so incredibly CHEAP. The bathroom, kitchen, and all fixtures in general are so basic. I guess they save the nice stuff for those penthouses upstairs :) The door to my bedroom and bathroom have both fallen apart in just a couple months because they’re made of STYROFOAM. And don’t expect the lighting to be any better. The hallway and closet lighting resembles that of a hospital. It flickers and buzzes when you turn it on. Why? Also, the rust in the refrigerators ice dispenser was really a lovely touch.
Then, every single time we would go underground to the parking structure it smelled like the gasoline that comes from your stove. Every. Single. Day. Warning sign? I certainly think so.
Turns out, my boyfriend’s parking spot sits right below the sewage line. That same sewage line would drip human feces and god knows what onto his parking spot and car. Disgusting. We have since taken the issue to management, they don’t seem to think the problem is too bad as long as we pay rent on time. Here we are, two weeks later, still waiting for something to be done.
Now, we have a NEW problem!
About a three weeks ago, my boyfriend was reclining on our sofa when he noticed our ceiling looked like it was caving in. I stood up on a chair, and sure enough, our ceiling was soaking wet to the touch.
I ran to the leasing office with the issue, they ended up carving holes in our ceiling and set up a fan to rid the moisture. Had they done a thorough job, they would have noticed that moisture still remained about a foot away on, essentially, the same exact part of the ceiling.
So here I am, three weeks later, with a yellow stain on my ceiling that has gradually turned into BLACK MOLD (see pictures). Apparently, the repairman will come on Tuesday, that is in FOUR DAYS, to address this issue. Who know where else this black mold might be lingering…
It’s Saturday night, but I won’t be out celebrating. I have my head in hands, literally, and am in tears over why IN MY RIGHT MIND we are paying $ 3,400 to live in a place like this. Sean Hughes, the «Community Manager» actually had the nerve to ask my boyfriend if he «knew how mold works.» Hey Sean, DO YOU KNOW HOW MOLD WORKS?! DO THE PICTURES SPELL IT OUT FOR YOU?!
I did a quick stroll through the hallway and as it turns out, my apartment isn’t the only place tainted with mold. Looks like the entire 3^rd floor hallway of Building 5 at Palazzo East has water damage and mold problems. Why are they covering the OBVIOUS damage with paint and why do they refuse to address these issues the RIGHT way?! We pay our rent on time EVERY month, like all residents, and you guys can’t afford the upkeep of this building?!
Not only does the Palazzo brush these issues off like nothing, they expect me to pay an EXTRA month’s worth of rent to cancel the lease. Why am I being punished? Why do I have to pay on account of their mishandling of this building? The only thing they seem to care about is making sure the tours of the community run smoothly and that new tenants sign leases daily. No one is ever in the leasing center to address our issues. It’s all just a little production they put on for potential tenants.
I should have known better than to live in a building that segregates normal tenants from «upper class» penthouse tenants.
Be warned, you’re living here on your dime. Pay up. Or else. $$$$$$$$$$$