The Home Depot

LOVE ARLENE FROM PRO!!! 5 stars for her and the department. Nothing bad to say about this department .
As for the rest of the store HORRIBLE customer service & waiting time. 1 cashier as of 7 pm, almost NO help anywhere, spent 30+ minutes waiting for someone to come to hardware dept. (never showed up) the man who paged in looked so eager to leave he didn’t even want to stop to answer. Just left the department, rather go to a different store .
From previous visits, it took 1 hr 45 minutes for someone to load 15 bags of cement. We went back after 30 minutes to check on the order (no one even knew about the cement even after showing them the receipt and being pages while ordering). Asked twice more and finally someone decided to ask why we were waiting and he got someone out there (thankfully, didn’t get his name tho)
GET IT TOGETHER EVENING/​NIGHT SHIFT!

I usually love this store, but today it is impossible to get help in the gardening department. I have waited 30 mins now for a bag of perlite. Chris in the parking area has been wonderful checking up on me because I have a knee brace.

Very difficult to work with on installation projects. Hired them to install a garage door and it failed shortly after install. Home Depot insisted they didn’t do the work so had me talk to the installation company. In other words, no value was added by Home Depot to our install project. Recommend going directly to the install company.

Anthony in the lumber department helped me out this weekend, and I couldn’t speak more highly of the experience! He helped me gather materials for an art project I was working on, and he even kept helping me as the store was closing. I come to this Home Depot frequently for building needs but never felt the need to leave a review, until now. Thanks Anthony!

Probably the worst customer service I’ve experienced at any homedepot. I’ve literally been waiting on the aisle for 45 minutes. A person was paged 3 times but never showed up. Management was sent twice but never showed up.
Seriously?!

I wouldve given this place atleast 4 stars but the customer service sucked. I had asked to speak to a manager for questions on a problem I had exchanging my old propane tank (becuz they don’t accept these anymore, which is cool with me) and when I had asked a worker he was rude, had a bad attitude, and avoided my request and decided to take it upon himself to answer it. I had heard bad things about home depot and this nows proves it. The worker’s name is Isaac.

Here right now. We are getting artificial grass which is already paid for. But I have been waiting for over 20 minutes for someone to come cut the grass! This is crazy. ALL of these workers here in this store and each time I ask a staff what’s going on, the staff says I am calling the person to come cut it. More waiting… (10 minutes later)
This is ridiculous. Why doesn’t a company as big as Home Depot have their bases covered? You have 30 ppl walking around in orange aprons, but non of them ever work the area where customers are waiting. Ok a guy finally comes… James. But he begins helping this other couple who was not here when I first got here. Oh well. He finally now (after 30 minutes) he called a Laticia over the loud speaker to come cut it, and she came right away. Why it took 30 minutes to get already purchased grass cut, is beyond me. I just feel like this Home Depot isn’t on top of their stuff. WHO was supposed to be manning this area??? I’m typing this in real time and could actually take a pic of every one, but I wont. It’s not about putting ppl on blast but more like the managers who run this store need to hire ppl to work each area. No one should have to just wait for 30 minutes. Come on managers!

This Home Depot is one my favorites around So Cal — they have an amazing staff and are always ready to help with any questions you may have. From wood decks to electrical repair you will find what you need here. Great service and reasonable prices. This Home Depot is the best around.

I have a love hate relationship with this home depot its close so i go there alot… The employees are the main problem but not ALL of them … The paint dept. Is the only helpfull people I’ve encountered here.
Once we asked for help with appliances and got ignored. Once we were standing at the self check out forever waiting inline while the employees used one of the self checkout terminals as a table to sort out patches… I’m sure there was somewhere else that could be done at not taking up one of the working registers …

So I was at Home Depot with my dad, and I asked a man for some help, my dad wanted to purchase an item but there was no price on it no sticker nor label so we asked a man if he can get the price for us. This man was like «yeah no problem I’ll be right back» so we waited for like 10min and this fool walks right by us and ignored us. The guy that was suppose to help us walked away and I guess his friends were there because he was cussing at them and talked to a group of guys for a while. We were stocked! So he asked another man to help us and he goes I have no idea where anything is or what prices of items are! And I was like Like why do you work here then?! We left the store and went to another hardware store! I don’t recommend this specific Home Depot horrible customer service! I would actually give this place 0 stars but I had to put one in order to have my review up

All the people who work here are really cool. Super nice with wood cutting and showing you where things are:)))
I do think the corporate Home Depot people are making everyone who works here and shops here suffer. By only playing music geared towards white people. Why is it that The store is in a predominantly non-​white-​neighborhood… Yet, I have not heard any Spanish Speaking musical artist played whatsoever? I think that’s racist and it needs to be fixed. ASAP

I recently rented the polisher machine. Didn’t even mention that 4 days use = 3 days free. They waited till they charged me then mentioned in passing that «oh you have 3 days free». Ok give me back the machine. «Oh I can’t we already closed out the rental.
HOME DEPOT customer service is basically wait till they get upset before reaching out. Tool rental equipment is hit or miss. If they weren’t the only guys in town I would use local.

Electrical is getting upgraded at home and needed new fixtures to upgrade 40 year old lighting. Have been to this home depot a few times and have always walked in all brave only to find out I was lost the moment I hit a aisle.
Well not this time, this time I did my research online and knew exactly which aisle and what bay I would find the items I needed.
So I walk in thinking I would spend about $ 100 on a new room ceiling fan with lights, a few room fixtures and light bulbs. But the first thing I do when I step into the place is pick up a umbrella that is under $ 5 bucks, a steal I say.
Walked towards the back and came across some fresheners for the car…
Arrived at the light fixtures, picked up exactly what I wanted and a lamp post light.
The female rang me up and my total came out to $ 200… So much for saving right.
Their website shows a lot of detail and location where to find what you are looking for. In and out swiftly.

If you’re looking for the most incompetent Home Depot in North America, this is going to be tough one to beat. I switched out a gas canister with them a while ago and then got home and the new one they gave me was actually an empty.
Then today, I tried to buy two saw horses, and they only had one of the ones I needed, after being told by one member of staff that there’s 12 in stock, and spending 20 minutes waiting for them to get one for me, someone else comes back and says they don’t have any. Then waited 20 minutes in the isle to get chain cut, but nobody came, despite them screaming over the loudspeaker «customer in isle 22 needs assistance»
Seriously, waste of time going to this Home Depot. Better off driving a bit further out and dealing with people who aren’t grade A idiots.

I generally like this store as it is my local and the people who work there are pretty nice and helpful and they have cleaned up the parking lot etc.
BUT!!!
Today I went there to gather parts to install a water heater. The copper plumbing parts are all JUMBLED in the wrong boxes, seriously, why the hell can’t you have someone put stuff where it belongs and or keep these items sorted and stocked properly, I come to Home Depot so I can find stuff, but your plumbing area is the pits. Then I ventured over to the BRASS plumbing parts area looking for a MALE/​MALE short ¾″ brass nipple, a VERY COMMON part, but the brass parts rack looks LOOTED and a mess, most of the common stuff is gone/​missing/​NOT THERE. This is someone not doing their job, these are not rare parts. Get your act together and get the stuff in the various departments sorted out in proper bins and also carry stock of common items.

Why is it so hard to find service in this place?
Its pretty incredible how bad it is. I feel like it shouldn’t be so difficult to make a new set of keys. The only department I still have faith in are the Flower and paint sections. I came in this time around for an air conditioning unit. it is October 18^th in Southern California and Home depot has decided to mark AC units as a seasonal item. In 85 degree weather they have begun selling HEATING units instead. seriously? know your market. I’m just saying…

Generally speaking, I do my damnedest to avoid shopping at Home Depot. They are the Walmart of hardware & home improvement/​repair supplies. The majority of what they sell is made outside of the United States, and are typically so cheap that there is a good chance they’ll fall apart, fail, or require replacement, proving the old proverb ‘You get what you pay for.’
But when you’re a homeowner, going to Home Depot is unavoidable. The expense or immediate requirement of driving all the way to Virgils in Glendale as opposed to picking up the items at HD just cannot be justified, and they know it (same with going to another location, such as the one in Burbank). So, you find yourself in the position of needing to go here, lube yourself up and prepare yourself for the experience that is ‘shopping at the Cypress Park Home Depot’.
First, before you even leave, take all valuables from your vehicle. Either hide them or outright remove them. The reason being is that there is a high chance of the items being stolen. Now, with the amount of theft issues that occur in the parking lot, you’d figure they’d have cameras to either catch the perpetrators or deter the thefts from happening. Nope. A surveillance system costs money, and «not responsible for any thefts or damages» signs are cheap.
And speaking of damages…
Is the vehicle you are using a nice one? Free of dings and scratches? It won’t be after you park it here. I’d advise parking under the freeway overpass, but I suspect it wouldn’t make any difference.
So, you’ve parked your vehicle. Now, it’s time to make your way into the store, rather it’s time to run the gauntlet of panhandlers, day-​laborers, people selling cheap hats & belts (the couple who sell tamales for fifty cents get a pass), and handing out business cards and flyers for under-​the-​table pseudo-​contractor/​handyman work. Expect this to happen when you exit as well, and it to be worse if you’re a woman, and alone. So bad, as a matter of fact, that you may find yourself yelling «GODDAMMIT I DON’T NEED ANY HELP HOOKING UP THIS FUCKING GARDEN HOSE.’ At that point, they might leave you alone. Maybe.
Now, you’re inside. You go to the aisle where you logically expect the item to be, only to find, it isn’t there. Now begins the adventure of tracking down someone to help you. If you’re lucky enough to actually find someone (a task that usually takes between five or ten minutes), expect be told ‘that’s not my area. Let me get the guy who handles that’, and you get to wait another ten minutes. When the person eventually shows up, and you’ve won the lottery, you’ll get your item and move on. If not, you’ll be told that it can be found in a different section that makes perfect, logical sense, on bizzaro planet Home Depot. Imagine: needing parts for your kitchen sink, only to be sent to an aisle in the flooring section. Painting tarps? Those are in the janitorial section. Do not think about this too much. You’ll end up giving yourself a brain aneurysm.
So now, you’ve been in here so long, that nature calls. So you make your way over to the restroom to relieve yourself, or so you think. While I cannot comment on the women’s, the men’s facilities can only be described as… well…see the movie ‘Trainspotting’, and take note of ‘the worst toilet in Scotland’. It’s just like that, except more humid.
So now, you have what you came for, and have made it through checkout, and are out the door. In the front, you spy items on sale, more specifically, inventory clearance sale. Some are marked a large percentage off, or have incentives to get them to be purchased. Inquire about said item and incentives, and you’ll be informed that they don’t apply to *that* particular one (even though the sign is clearly hanging from it).
I could easily go on for another two or three pages more, on specific items from the obviously lack of care to the greenery in the nursery, to the problems with the hot-​dog trailer, and also getting the hell out. Unfortunately, the amount of words I can type is limited. So, instead, I’ll say this: treat this location like you would a Denny’s restaurant: it’s not a place to go, it’s a place you end up at. Use only as a bottom-​of-​the-​barrel, last resort.

The entire paint department wants to quit.
Nothing against them. I get it. But man these people want different jobs. Their complete and utter misery is contagious and I loath every time I have to approach the counter. Maybe they need a raise? Maybe their manager sucks? Maybe they’d rather be acting. I don’t know. But they hurt my soul.

This place is a mess.
Talked to a manager at the gardening and was offered a discount. When we went to pay, the manager was nowhere to be found. There was an employee named Mike, who came and was yelling and shushing me! Saying he didn’t hear his manager say that, even tho the manager David, in Spanish said so. Oh, Mike then said he didn’t speak Spanish. Therefore, how would he know what David said? After Mike left they gave us a higher price then the agreed amount. Which was fine at that point, we just wanted to leave from such a negative environment. So much for being a commercial card holder. Where’s the customer service ?!

Set up like most HD, well stocked with everything. Employees not very helpful, two looked right through me when I wanted help. One said they had what I wanted, but would have to have someone in tools help me. They are who looked through me, thanks for the help. Nice plants and herbs.