The Container Store

I had another amazing experience with the design and installation team at the Container store in Santa Monica. My designer Jonathan was endlessly patient and exceedingly creative. My installer Jon Bronson was solutions-​oriented, punctual and friendly. My closet looks amazing!!! Couldn’t be happier. Plus I think I just found some extra space which means I get to go shoe shopping. Thanks team!

I could get lost in this store for hours. Everything I need to organize my house I buy here. I usually come with a list or things I’ve already pre ordered but I always come out with more. My desk is completely organized, my kitchen, closet, bedroom. This place is my home away from home. And the sales associates are beyond helpful. Great place to shop.

For years I walked by this store thinking why does a store need to be this big to sell plastic containers and thought how ridiculous this waste of space is! Little did I know that this store would one day be an obsession that i won’t be able to help. Then finally I had to walk in to buy what I thought would be a few things and walked out with carts of different amazing gadgets, beautiful linen boxes for organizing closets, wonderful pantry organizers and the list will go on you must go in to see for yourself what I’m talking about. What sets this store apart –and I would even say company because I have been to about 3 different container stores now is the customer service and unbelievable warmth and kindness the staff have. This store in particular is amazing. I walk in and they now greet me by first name each time. Carlo in particular is a true gem. He is always smiling, always ready to help –even before asking, and has such amazing ideas. Thank you Carlo for always giving me such a fun and happy shopping experience. You won’t be disappointed and I can assure you that you will find something in this store for you.

They claim they are crediting my account for the $ 50 but refused to honor their estimate. The best they would do an $ 800 gift certificate which I declined.

The staff was very helpful. As soon as I walked in, I was asked if I needed help and I found what I needed in 5 minutes. I purchased what I needed and left the store to continue shopping around the mall. When you’re ready to leave, you drive to the pick-​up area and call, and someone comes down and helps you load your car. For being located in a crowded mall, they have great service.

Love The Container Store in general. I don’t love this location.
It seems like every time I’m there the one particular thing I need is out of stock. I needed a new piece for my Stackable system for my jewelry. They had every other piece in every size, color, and combination. The one piece I needed wasn’t there. It took about 5 minutes to find someone who worked there to confirm that they were sold out of that one piece.
I then moved on to another part of the store. I needed help again and had to search for about 15 minutes before I found an employee to help me (again, the one thing I was looking for was out of stock).
I did find 1 thing I needed and went to checkout where there was only one person working, but 3 people behind the counter just staring into space. Honestly, I’m thinking I’m just going to order online from now on. The Container Store has some amazing things, but this store’s negatives outweigh the company’s positives.

I LOVE the Container Store. Walking down the isles and looking at all the different drawers they is just inspiring. I’m definitely in need of getting a little more organized. Container Store + Apartment Therapy + Houzz= A great start to getting organized. This particular location is very nice! I personally prefer the Pasadena location just because of a few factors. The Pasadena store seems to have more product just because it’s two stories. Also, it’s a little tricky loading larger items into your car since the parking is underground. With the Pasadena Container Store loading items is easy because they have a system where an employee pushes out your items for you and the valet brings out your car and then the employee loads it into your car.
Overall, this location is very clean, the staff is remarkably helpful and cheery and you can find anything you need for your home. Everything is organized, they even have a section for hooks.

They have a container for EVERYTHING, even for things you didn’t think you needed containers for. Don’t forget to drop by their sale section in that back corner — they usually have some gems there.
The location is great because you can easily take your stuff down their huge service elevator to your car in the mall garage.

I love this place! The organizational freak in me gets so excited everytime I step foot here. I only wish I had an unlimited supply of money so I can shop til I drop, since stuff here can get pricy :(
But ANYWAY, I love this location. It’s awesome because if you order online and do pick up in store, you get one hour free parking validation. Free parking at Westfield Century City is a gem! Last time I made the mistake of going to Container Store in Pasadena and I struggled to find parking (and had to pay). They’re pretty quick with online orders, too, so not to worry if you’re impatient like I can be. :)
I’ve only been to two Container Store locations, so I can’t say much about how it compares in size. It seems huge to me, and I’ve never had any problems looking for what I want to buy. Customer service is always great also.
On a closing note, I will share with you my favorite Container Store purchase. :) It’s the Oh! Chair by Umbra in surf blue. Perfect addition to my bedroom.

Need a Stainless Steel Fort-​Knox trash bin that would keep in any odors that might happen since the 2 I had previously purchased at Target failed miserably.
Walked in, grabbed, got in line and the check-​out lady was so rude now I recall why I never enjoyed going here not too mention they are expensive… trash bin was a deal.

This review is for THIS particular location, not The Container Store in general.
Yesterday, I had $ 60 worth of items to return, and $ 150 in «pop perks» to spend, since in the last WEEK, I have spent over $ 1k in closet organization. I needed some more stuff to complete the closet I was working on, and found what I was looking for (with no assistance whatsoever).
I went up to the cashier and was not greeted at all by the lady but simply she started to ring me up. I saw she rang me up for two items, and then when I put the rest of my stuff on the counter, she rang me up for all of that, and then one of the other items again. While doing this, she greeted an employee who walked into pick something up, and then said «HEY GIRL!» and proceed to talk to another employee who was working. She NEVER engaged me in conversation, it was as if I was bugging her while she was having social hour. I didn’t even have a chance to say that she rang up the item twice.
She used my pal perks and then when all was said and done, the total was $ 168.42, 18.42 I paid with my debit card, 150 in perks rewards. I then looked at my receipt and noticed that she charged me, as I had thought, for 4 of the item which I only had 3 of. She had over charged me by one of the items, which was $ 19.99… STILL FOLLOWING? Cause it gets good.
I explained to her that she over charged me (no apologies by her) and she said «thats weird, because I did everything separate, I don’t know how I would have been able to overcharge you.» «Well, you did.» She proceeded to scan the receipt to do a return, and then handed me $ 1.81. Apparently, in order to do inventory, the receipt shows all of the items, but brought down in price because it takes all the items, and divides the amount I ACTUALLY have to pay, and gives them a new price.
I explained to her that if she had NOT over charged me, I wouldn’t have paid anything out of pocket, so why would I only get back 1.81? She was miffed, not only was I taking up her time, but I was then ARGUING WITH HER? How dare I. I told her I wanted my money back. She then gave me a receipt for another $ 16 in store credit to make up for it. WTF?
She then called her condescending manager who interrupted me every time I tried to explain what was going on. My blood was boiling at this point. He literally put his hand in my face while saying «I will fix it, uh huh (with a shit eating grin).» He then instructed her to return everything and re-​run it, and she then rolled her eyes and acted as if I had asked her to cut up my chicken for me at the dinner table. REMEMBER: THIS WASN’T MY FAULT!
I then interrupted them both, and said, «since the math is so difficult here, I will make it easier on everyone. Go grab me another one of those items, and I will use it someway somehow.»
Best part? I then asked for the receipt, since I needed reimbursement for the 18.42, and she tried to give me the receipt, the store credit, and the 1.81!!! I thought older ladies were supposed to know math… didn’t they use an abacus to learn it on???
Sorry for the vent, but here I am 24 hours later and am STILL peeved about it. I will order online only from now on.

This place has a lot of stuff to choose from. The prices were middle of the road I’d say. I think the location was hard to find if you’re relying on Unilocal and your GPS to get here tbough. Having never been and not being familiar with the Westfield mall in Santa Monica it was a chore but I figured it out. I found what I was looking for in the end.
I called over the phone and talked to a Lisa. She was very informative and helpful. I asked for her when I got there and she was just as helpful in person. The customer service I received was surprisingly good. I would definitely return to shop here.

My favorite container store location. The staff is super nice, helpful and thoughtful. A male staff once ran to my rescue with a basket as my armload of goodies began to topple over. I especially love to come here for gift wrap and coordinating ribbons. It can get pricey at times… but I just love making my gifts look beautiful. The compliments I get from the wrapping are all worth it.

I am a big fan of Container Store. But recently, I placed an online order and came to pick up at this store. The pick up time is at 12.30pm, I arrived at 11 am. I realized I was way too early for my pick up time. I politely asked one of the sale representative if it’s ok to pick up order early or should I just cancel and pick the items out from the store and check out at the counter. The guy informed me that it wouldn’t be a problem and it should take 30 minutes. So I stayed and shopped around for 35 minutes. Came back, they told me to wait for 25 more minutes before I got my order.
I could have canceled that order and just shopped in-​store and went home by then. I understand that there are many orders they have to fulfill. However, I would expected a honest response that would not waste my time.
I am still a loyal customer of Container Store but no longer at this location. They opened a new location at the Grove and I love the service there much better.

i’m never as organized as I’d like to be… but i love containers. Theyve got these great rubber rimmed jars great for every day items like freshly ground coffee, or great gift ideas for coworkers where you can fill them with dried mangoes or fancy almonds from costco. they also have these cool $ 1 mini spray bottles that dont just spray out water… it mists the water, excellent for minimal moisture especially when styling hair and re-​working the excess hair product in the palms of your hands… I like coming here before or after a movie since I watch movies at the century city shopping center.

I love organization stores that sell «boxes of air» as my boyfriend likes to call it. Need to get more stuff, to store all my stuff… ah, consumerism.
I love the variety – I don’t love how expensive everything is.
I have used the online order + pick up twice and both times I had to wait a long time to get my order when it should be speedy in and out… especially considering that there wasn’t a line for pick ups and the line for the regular checkout disappeared within 5 minutes.
Hint: sign up for the e-​mail mailing list for 10% off coupon.
They give 1 hour validation for pick up orders.

2014 Unilocal 365 CHALLENGE — ¹¹⁶⁄₃₆₅
Love this store! This place is an organizational lover’s dream! They have EVERYTHING you could ever imagine for storage/​organizational solutions, it’s absolutely fantastic.
This store is located on the upper level at the Westfield Century City Mall in the southwest corner of the mall, right next to Pink Taco restaurant.
I came here the other day to buy storage solutions for my makeup vanity. I knew I wanted clear acrylic storage systems and The Container Store was just the place to find them! Upon entering the store, they had HUGE signs EVERYWHERE of an annual sale they had going on at the moment, where ALL school/​office supplies were discounted. Since some of the acrylic items I wanted were in the office department, I got them for discounted prices! I didn’t even know there was a sale going on and fully intended to buy at full price, but discovering there was a sale was definitely a pleasant surprise!
I ended up getting an acrylic 24-​lipstick holder which I am in LOVE with and having been wanting for months. Surprisingly enough, it was cheaper at The Container Store than on Amazon! I bought mine for $ 7.99 (full price, wasn’t discounted), and on Amazon I’ve seen it run for at least $ 13 – 14. So good! I also got two wire shelves, and a clear 3-​drawer storage thing for some of my makeup.
While checking out, the cashier asked me if I wanted to become a member of their POP rewards program. I forget what it means/​stands for. Usually I am pretty hesitant about rewards programs because they try to get you to open a debit/​credit card with the store. Fortunately the POP program is just a rewards program and doesn’t require to open a debit/​credit account, so I signed up! I think you just get email updates on sales, promotions, etc. and supposedly you get a free gift on your birthday!
Overall, I HIGHLY recommend going to The Container Store. Really great for anybody who has just moved (like I have) and needs creative storage solutions for home/​office living.

Store is pretty impressive in terms of content, but I think that’s standard between all stores. Very cute holiday things up on display and neat and unique containers everywhere! The people I spoke to were pretty nice, but I did ask for more of one item, to which a new employee told me that everything was already out on display (she was told by another veteran employee to tell me everything was already out on the shelves). When another gentleman came to help me out, he looked in a drawer under the stock and found me a couple more of what I needed.
The cashier was friendly and efficient as well. The only thing I would suggest is consistency between the employees. If one is going to check for more stock, all should do the same (or if one wants to stick with the story that all items are out on the floor, then all should follow suit).
Parking in the garage is $ 1.00 for the first 90 minutes in the Century City Westfield.

Organization at its finest!
What a great store! This is a place where I could spend hours wandering the aisles for inspiration to arrange all my clutter! And thats exactly what I do!
Now some of us have those times where we identify the need to tidy up our living space, but for me, it usually flows on like a tsunami, where I feel the urge-​to-​purge and ‘GET ALL MY CRAP OUT NOW’. And thats when I visit the container store. Over the years, Ive gotten a lot of great ideas here from the organization of all my holiday decorations and gift wrapping equipment, arranging my winter and summer linens, to carefully storing away wedding items.
Unfortunently, this place is pricey (hence the 4 stars). So I usually only purchase items if its a last resort and I cant seem to find it easily online or in another store. And I always hit this place during their big sales to check out any deals.
A great place for creative inspiration!

This is definitely your one stop shop for spring cleaning, or cleaning any time of the year. I had to visit a couple times this week and the experience was overall pleasant. I bought many organizational pieces for my kitchen and it’s literally doubled my space in my cabinets.
If you know where to park in the garage you can take the elevator straight up to the store.
The reason they aren’t getting 5 stars is because I asked for help and couldn’t find a living soul to help me. They could definitely use more staff.