The Cleo Apartments

Horrible. They never fix things in time plus both mine and my roommates car got broken into, in our gated garage where you can only access it with a garage key, which was also stolen out of our cars. We were told by the landlord that LA is a big city. No sorry, no help at all. We requested new parking spots and a new garage key and still haven’t heard anything back. The fire alarms go off once a week, how are we supposed to know if there’s a real fire or not? All in all it’s definitely not luxury apartments, save your time and don’t move here.
Update: I contacted corporate over a week and a half ago and no one has contacted me back. They’re great at caring for their residents

I’ve been living at the Cleo since Sept (9 months) so I am ready for my review now.
Pros :
Centrally located
Mostly renovated
Gym (even though if your 5’9 or taller you can’t use it)
Gated Garage
Central Air
Balcony’s
And they allow pets which is really hard in LA
you can pay rent online (convenience– no money orders)
Young professionals
CONS
ROACHES Ok, I repeat there ARE ROACHES. It’s getting out of hand. I’ve complained so much to the leasing office i don’t even think they care any more. My roommate and I are very clean so we don’t have them in our house however, they are outside. And I’m talking bout the KING ROACHES. Don’t leave your house after dark unless you want them chasing you.
THE TRASH. The trash is unacceptable, it is every where including cigarette buds. They tenants are all young and don’t care, it becomes annoying and rude to others who live there. IVE SEEN THROW UP AND DOG POOP. THEY ARE BABY HOUSE ROACHES IN THE TRASH AREAS
ANIMALS– people do have pets I don’t mind them, but if you do I’m not sure this is the place for you
NEIGHBORHOOD PEOPLE– gangs use this building as a hang out. They break in. I’ve seen them even climb up and unlock the doors. They have security but they don’t do anything. This place needs 24 hour watching bc I’ve seen people walking in here who don’t live here. In fact the stairwell on 4^th– I think a homeless person is living there bc it smells like piss and there is a shopping cart there. At night I’m very careful
PARKING– people park in your spots however you can’t do nothing bc only management can tow cars. However at 3 am and your tired what are you going to do ???
THE WALLS AND DOOR SLAMMING-​you can hear everything !!! Including fire-​alarm which they are trying to fix btw. But every time some slams there door your whole apt shakes even your glass windows. It’s annoying and not ok. I wish there was a solution for this. They need better Windows and walls.

Don’t get fooled by the look. The apartment looks cleaner than near by apartments but when you take a close look inside, it will surprise you. I had a lot of cockroach problem when I first moved in. Now it seems better but I am worried about the health hazzards from pesticides they have been spraying once a week. Lots of dogs and cats in the complex. Lots of hair all over your car, home and the clothes you wash in the apartment laundry. There are no trash cans around the apartment (so people throw them on the floor). We had a tiny trash can in the parking lot that was about the size of my bathroom trash can but it was full most of times and apartment got rid of it.
Parking is horrible. I can’t have any visitor. There are no visitors parking. And because of people parking in «no parking» area, it’s very hard to come in & out of parking stall. I have been here for several months and never seen anyone enforcing. I saw security couple times writing the license plate number of unauthorized parked cars but never do anything to stop them from parking. I see 3 cars taking turns to park in the same «no parking» area for months.
I am moving out of the apartment for good.

I lived at the Cleo for 25 months from March 2013 — April 2015 in a large 2B 2BA.
PROS:
— Great Ktown location. Malls, KBBQ, other eateries, spas, the metro Red Line all within walking distance.
— Fast maintenance response times
— Really convenient online system to pay rent. Sure beats writing a check
— Parking is tandem for 2+ bedrooms but at least available at no additional monthly costs
— The washers and dryers operate on prepaid cards rather than coins and there is a laundry room on each floor. And you can use a card to buy credit.
— On site leasing office is a plus for any issues or concerns
— Never had a pest problem in the apartment even though I saw more than my fair share of rats and roaches on Ktown streets.
CONS:
— Serious problem with the fire alarm during the time we lived here. SERIOUS.
— The gym is really tiny and equipment is not maintained
— The pool is small and shaded ALL the time
— The grounds crew was pretty absent, especially in the interior. Trash would pile in the chute rooms for days, the same pieces of trash would sit in the hallway for days.
— We had a problem with our refrigerator shutting off and our food going bad (especially in the freezer) for MONTHS. It took them way too long to agree to replace it and we went back and forth with Christine about it. We paid over $ 2K a month to live in that unit with a malfunctioning appliance. This is unacceptable.
— Our cars were broken into as were several other residents’ during the time we lived here. We also heard a girl being robbed and beaten in the stairwell. All of this was reported to management and they never put out any notice to alert other tenants of the occurrings in the building which is piss-​poor management.

Just signed another 12 month lease. I love the location and is the best looking place on the block.
Pros:
Management is very friendly and accommodating.
Maintenance gets request done normally same day.
Kitchen is very large which is a plus!
Laundary room is on every floor
Neighbors are young professionals
Balcony is perfect! Eat breakfast outside! Great view
Fitness room with steam area (No one is ever there a big plus! I can wear my booty shorts)
Cons:
The parking deck is dark and scary.
The carpet is off white (Extra cleaning weekly)
You hear EVERYTHING! A lot of echoes!
Mad that rent went up $ 150. 2^nd lease never late! No incentive for being loyal and on time.
Overall great place!

The nicest manager I had. She would do everything to help. Never had any problem with neighbors, never saw any roach, the building was always clean or being cleaning (of course some people are dirty). After move out I realized how much I regret of my decision. Staffs are great and friendly. In the future I considered come back!

Pros:
1. Friendly management.
2. The convenience of paying your rent online.
— — –
Cons: Where do I start?
1. If you get a unit where the windows face the hallway, you will never know what time of day it is, or what the weather is like. You also hear EVERYTHING going on in the hallways, whether it’s happening near your window or from the floor above or below. Lots of echoes and footsteps.
2. The fire alarm goes off every other week (sometimes more). Once it goes off, it rings for a good 20+ minutes.
3. The pool is on the east side of the building, therefore, half of it doesn’t get any sun, and the rest slowly starts to shade until 4:30 p.m. when it’s completely in the shade. The sun fades sooner when it’s late spring/​early fall.
4. The washers and dryers are constantly going out of order. Some of the dryers seem like they’re functioning, but when you throw in your load, pay, and return when it’s done, your clothes will still be damp. It’s pretty much a guessing game that you pay for.
5. My car got stolen, but their surveillance camera for the lower level parking garage isn’t working. How convenient.
6. The gym is TINY. I’m pretty sure it’s the size of my bedroom.
7. When my roommate and I first moved in, we were under the assumption that the apartment would be clean. Luckily, we decided to vacuum before moving in anyway. That vacuum picked up SOOOOOO much hair (long black hair, which neither of us have) in both bedrooms, living room, and dining area. Our vacuum filter was literally full after vacuuming the apartment once.
All in all, my roommate and I cannot wait to move out of here. I’ve had 3 other friends who’ve lived at The Cleo, all of who couldn’t wait for their leases to end as well. If it weren’t for the friendly staff, this place would’ve gotten 1 star.

The first day with moved in we dealt with a rude unhelpful «manager», who moved me into an over all cleaned large one br. The problems I had she didnt inform me that the main elevator was broken to the side of the building i was moving into, not informing vital information due to moving details, the lock on the door was broken, when she gave me a garage key that didnt work and i confronted the problem she told me i was wrong and not going to check it if did or didnt work, i didnt want to argue to i bought a new one, mold has accrued to be a problem, over all hospitality of staff horrible

It’s been a month since we moved in and my family and I are really pleased with our decision. The location is convenient, the exterior is inviting, the interior is cozy and the high-​end appliances are a BIG plus. The only thing that’s a bit of a drawback is the noise that, on occasion, can get annoying. While the carpet is nice and newish, you’ll definitely need a carpet cleaner if you wanna stay here long term.

i found that my unit was infested roaches on my moving day.
They have Total Satisfaction Commitment (can cancel the lease within 30 days with no satisfaction) but It does not work at all.
I made complain about roaches. The pest control was supposed to come twice a week but I got only 2 times pest control in a month.!!
so dirty & not professional office Clark.

I would have said the place was average if not for the horrible treatment I’ve received from the property managers. The people who work here are nice but powerless. EQUITY RESIDENTIAL is the owner and they don’t care about you and will screw you over and make you jump through hoops. Once you’re in a lease, you’re just a rent check and they obviously don’t care if you stay or go. They’ve screwed me over for the last time. I’m outta here as soon as my 15 month lease is up. Now I see why they make people sign 15 month leases here. This is a very low turnover area and yet they insist on a 15 month lease. I say look elsewhere.