The Cleaning Club

Do NOT trust this cleaner with your clothing. My pea coat is ruined, and this business is completely lacking in accountability and customer service. Upon first attempting to pick up my coat, I found that it was still stained, and the lint balls had not been removed; it basically looked untouched. They said they’d remedy it. Fair enough. I came back a week later to pick up the item. The stain was gone, but the lint balls remained. This was the least of it, though. The jacket looked terrible; the threading stood out in a way it hadn’t before, and the color was faded. I returned several days later when the owner, Steve, was in. He denied all responsibility, saying that dry cleaning businesses all use the same solutions and processes, so if anything is damaged or faded, it is the fault of the manufacturer. I pointed out that I’d had this coat dry cleaned elsewhere at least 3 times with no negative effects, and the results I saw now were way beyond what one could expect from normal wear and tear from cleaning; it was a dramatic change in the appearance of the garment. What followed was a long, repetitive lecture on the process of dry cleaning; it turned out in the end that the owner never had any intention towards accountability, so I don’t know why my time was wasted with the litany. The one thing he took responsibility for was the lint balls, saying he «couldn’t believe it would be returned to me like this.» Even without the coat being ruined, the stain and grooming issue showed that the staff here works largely without oversight and a reasonable standard of service. Bottom line: if you don’t want your things damaged, don’t go here. They charge $ 2 per item, and it turns out that if it seems too good to be true, it is!

Don’t be like me and wear a chic vanilla blazer to a crowded club!
I definitely paid for my mistake dressing like I was going to 1Oak when we were going to the Abbey — unfortunately I ended up with a bunch of sticky black marks all over my white tuxedo jacket that to this day I do not know what kind of stains they were.
Recently I took my blazer to the Cleaning Club, which charges only $ 2 for ALL items, excluding leather and suede. The stains didn’t really come out the first time, and they offered to re-​do it for free. When I picked it up again it was much better, but the stains weren’t gone. They were definitely faded though from after the first cleaning. They put a little paper sign on it telling me they tried but couldn’t completely remove the stains without damaging the fabric. I think they did the best they could, that any dry cleaner could do, and the price was excellent.
I also brought in other items including a heavy pea coat, several pants and everything was only $ 1.75 each because I had a coupon that runs on the back of the Ralph’s receipt you can get up the road. I can’t think of a better deal. My pants were returned clean and pressed with neat creases down the front.
I previously took in a long black circle skirt, and the skirt was COVERED in beer stains that were months old, when a friend had literally poured his entire pint down the front of me. I really thought my skirt was ruined, but they cleaned it and it looked like new.
The customer service is excellent. The staff are friendly and helpful and there are usually three people working the counter so that when there is a line it moves quickly. There is usually a line of a few people.
This place is open six days a week from 7am-​7pm and has its own parking lot across from Oldfield’s liquor room.
I know there are lots of bad reviews here about The Cleaning Club but I can’t think of anything bad to say based on my own experiences.

This place is HORRIBLE. I had been going for YEARS, and when I went to pick up my suit pants they were DESTROYED. They were ripped in 3 places and completely splattered with bleach, and the staff tried to tell me they arrived in that condition. When the owner came out, he insisted he saw them arrive in that condition also, which is funny since he was NOT THERE when I dropped off my dry cleaning. I think I would notice if my nice pair of suit pants were DESTROYED, and I also think THEY WOULD HAVE NOTICED and not taken them. The fact that he was so completely adamant was shocking. It’s also shocking that he didn’t offer to pay the price of the pants to save face. I am 100% never going back. It’s entirely possible someone ruined them and tried to cover it up, but why be so insistent? I know my pants, and I think I’d know if they somehow became covered and bleach and ripped in three places.
Take some responsibility for your mistakes. I’d be forgiving had there even been any kind of apology, but the fact that he not only is unaware what’s going on in his shop, but he’s also lying about having been there when I dropped it off, IS UNFORGIVABLE.
GOODBYE BCBGMAXAZAIRA $ 300 SUIT. IT WAS FUN WHILE IT LASTED.

Why pay more when we’ve got the Cleaning Club? You gotta check it out! I have taken my dry cleaning here for the past year and have only positive comments. They are inexpensive, polite and clean my suits and silk blouses as well as the more expensive cleaners. It is very difficult for me now to go to a standard dry cleaners… It costs so much! On the weekends it can be tough to get a parking spot in the lot but there’s usually parking on the street readily available.

My wife and I have had our cleaning done at the Cleaning Club on Venice for over five years. Both my wife and I are working professionals, so it’s important that our clothes look clean and sharp.
We have gone to other dry cleaners in our area but we pay more and the quality of service is the same. The Cleaning Club has always done a nice job at a very reasonable price. Sure you can pay more, but why?

Fantastic Friendly Staff. Low prices good work it can get pretty busy and packed parking may be an issue better than that this is great!

I have been going to The Cleaning Club for years. Not because they do a great job, but because they are cheap and I bring a lot of clothes when I go, i.e. 40 — 50 pieces. The job they do is mediocre, so I wouldn’t bring my best clothing. About a 6 weeks after I picked up my last load, I noticed that one of my suit jackets was missing. It took me 6 weeks to discover it because, like usual, I had taken in about 50 pieces, so I didn’t go looking for the jacket to wear until about 6 weeks later. I called to report it. The first boy I spoke with was above and beyond rude. He basically told me it wasn’t his problem. I called at least 6 more times. I asked to speak to the owner. The owner never returned my call, but one day apparently he was walking out, so the boy I was talking to ran to get him. I explained the situation and asked to be compensated, at least $ 100. You can’t buy a suit jacket for less than $ 100. He said no, well he’ll think about it and maybe give me $ 30 — $ 40. He said he would call me in a couple of days. That is over a month ago. Still no call. This is no way to treat long standing customers. The cleaning is mediocre at best, so when coupled with rudeness and poor customer service, it is a place to avoid!

Negative Stars Review– After being a loyal customer for 20+years, my office, staff and family members spend more that $ 200 a month on dry cleaners, that’s $ 48,000 in those 20 years, I realized STEVE is a crook. I took a pair of jeans to be dry cleaned, instead of getting my Ralph Lauren Purple Label jeans I got some destroyed, completely ruined pair. He did not apologize or acknowledge his mistake and negligence he instead brushed my complaint and ignored it. He is so rude and unprofessional, I, my staff, and family member have gone elsewhere for our dry cleaning needs. He’s negligence shows that even after being a loyal customer for over 20 years, he could care less and only interested in making money. He’s greedy, extremely unprofessional and arrogant. See Pictures of destroyed jeans caused by STEVES negligence. in society’s best interest and well being, STEVE should not be a Business owner. He should not be in the public service industry. He takes advantage of hard working families, to further his gain. In my opinion.

I used to always come here and bring my business and personal items here. Over 300 items every 2 months. They lost my business. Horrible service, no customer service and they have a huge lack of service. I brought some cloth in and over half of my items were still dirty and very obvious. When speaking tothe owner he was not willing to refund even if they washed twice, I have taken items that they could not clean to oter cleaners and itgets cleaned. I do not recommend this location for anyone. I will even send a letter to the BBB, and post on social media, you pay cheap price but their work is also very cheap, safe the stress and frustration pay a little extra and get better results. Such a disappointment

I took a new white comforter in for dry cleaning because I found that their prices were the most reasonable in the area. The comforter was returned with several black spots/​stains, courtesy of the Cleaning Club. Saved a few bucks on the cleaning cost, which I will now apply to the purchase of a new *%$&$(& comforter.

This store was the worst experience that I had in Los Angeles! I left my husband’s vest XL and they returned it XS. I did the complaint and i didn’t get any answer. I went to the store 2 more time to see if they found the solution and the owner never want to speak with me and give me any explanation .I wrote a note telling him that I’m wasting my time and energy coming every week to the store. The employee said they will send a check to me, I waited for 2 months but I didn’t have any notice or check in my mail. Today I went for the 4^th time and finally the owner show up saying that he only will pay $ 40. This not about money, this is not about the vest.
THIS IS ABOUT RESPECT AND INTEGRITY AND BEING GOOD HUMAN BEING! If you do somehing wrong you take responsibility and fix your mistakes. I belive in a good comunity where the people care for each other is why I’m taking more time and energy about this simple subject! Peace and love!

I’ve never had a poor experience with The Cleaning Club! No clothing has been ruined (unlike some other Unilocal users), and shirts/​items are cleaned in a timely manner. Their flexible hours (7AM-​7PM) allow you to come and pick up your items while avoiding traffic during the day.

If I would’ve written this review a year ago, I’d probably have given them 3 or 4 stars since they generally did a good job for a low cost with the occasional redo, but they’ve been absolutely awful for a good 6 months or so. And yeah, I get the whole «you get what you pay for» concept, but they should be paying me for all the clothes they’ve ruined in the last couple of months… Actually, they have paid me for losing and ruining clothes (not enough to replace them, though…) and I’m angrily writing a review from my car in their parking lot after their latest failure to tell people to only bring clothes if you’re willing to come back for at least half of your items to be redone and then to be told that there’s nothing more they can do with a basic ass stain after you’ve taken it back for the third and fourth time.
I was willing to give them one more chance despite deteriorating service thinking that it wasn’t worth spending $ 6 a shirt for really easy stains on inexpensive clothing, but nope, never ever again after my latest experience. After having had 5 of 7 my items needing a redo on mostly simple stains and letting the owner know that it wasn’t acceptable that 80% of my clothes needed redos, he begrudgingly told me he’d personally work on the 5 pieces that had all had to be taken back, some of them more than twice already. So yeah, I go back a few days later at the appointed time, and he hadn’t done a thing and is embarrassed and tells me to come back. Not only do I not have time to constantly go back for redos, but don’t promise me you’re going to work on my clothes and then come up with some bullshit excuse after you’ve already been doing a shitty job. So yeah, I come back a week later and, of course, only one of the pieces of the five redos is actually acceptable. Long story short, this place is good… for absolutely nothing.

LOST my clothes!!!
One week ago I dropped off my dry cleaning. I came within the week to pick them up and they couldn’t find it they told me they would call me but I never heard from. I went again to go pick it up and the lady was extremely rude to me. I asked her when will you be able to call me and she said «when I’m not busy» I asked if I could look for the clothing and she said no. I asked her when she thought the manager would call me and she said when he gets in!!! Completely unapologetic I understand I lost the ticket but I’ve been dry cleaning all over the world and I’ve never needed the ticket to pick it up. Even if they can’t clean the clothes they should at least be able to not lose them!!!

1. Always check your stuff. Sometimes they are good, but with us, they’ve been staining/​creasing/​FORGETTING TO CLEAN ⁶⁄₁₀ shirts/​week.
I hate writing terrible reviews for a place, but this place is absolutely unapologetic and when you have to take in your shirts for the THIRD TIME because they not only didn’t dry clean your shirts right, but also returned them with new stains… and then DIDN’T CLEAN THEM AGAIN EVEN THOUGH THEY SAID THEY WOULD… It’s time we need to look for another place to bring our business.
This is a TERRIBLE EXPERIENCE.

Since I moved to Culver City this is the only place I get my dry cleaning done. Its super inexpensive and really quick. 3 things holding this place back, Cash Only, Parking is bad and they are not opened on Sundays. Change those things and they are nearly perfect.

$ 2.00 per item and they do a great job! I’m here once a month with at least 60 items so if you dry clean in bulk, this place is excellent. No credit/​debit cards, just checks. Also, their inventory isn’t computerized, still manual so takes awhile to check in your clothes.

First, the price is the best in town. Second, the staff is courteous, friendly, knowledgeable and eager to please.
I’ve been going here for 20 years and this is the first time I felt compelled to write a review. I’d just bought a pair of white shorts and the first time I wore them I spilled coffee on them. I started to use my Tide stick but then I remembered the pro’s at The Cleaning Club. I took my shorts to them and used a Stain Sticker (red tape) so the spotter could see they needed attention.
The next day my shorts were white again.
I’m a slob and I spill food on myself often.
I did it again with another pair of new shorts (these were tan) so I took them in and they too came back just like new.
In all my years of having my clothes cleaned I’ve learned a few things.
The process used at The Cleaning Club is the same as a Beverly Hills Dry Cleaner without the hefty price tag and the extra packaging. It’s all in your mind, the job is the same, it’s your perception that’s different.
The dry cleaning is done on premise and is available the next day and the laundry is sent out.
1. Check your pockets
2. Check your pockets
3. Mark your stains
4. Don’t try to do it yourself, take it to the pro’s first.

BUYER BEWARE do not dry clean here I dry cleaned a few items and not only did my jacket come back with the stain so was my slacks smh which make me think they ironed my clothes dirty and put some plastic be called it clean :-(SAVE YOUR MONEY AND GO ELSE WHERE!

The price can’t be beat, for sure. Just make sure if you have stains on your clothes when you bring them in, to check them when you pick them up. Unfortunately, most times the stains are not gone, BUT if the owner is there (which, for me, he usually is), just point it out to him and he’ll fix it within a day. They’ve even got out multiple mysterious stains on garments I bought at a sample sale– now that’s talent!