Thai Airways

Have a connection with them through United trying to book and I’ll see no one can help me since I’m in the United States, the isle seat is important because I just had surgery. Terrible customer service, told me to call Thailand office which I can’t because I’m in the US

I recently traveled to Thailand on these airlines and I was really impressed with their courtesy and service. We had a long flight from LAX to BKK so they feed us twice full meals plus kept the drinks going thru the flights. I was really impressed that they want to be on time and make sure that everyone is seated on time. If I ever go to Thailand or Korea in the future, Ill be sure to book it with them.

Need to be consistent with the newer planes

I arrived at LAX on Sunday January 1^st and my luggage had been lost since then today this friday. I was promised on arrival that my luggage will be delivered within the two days. I’ve called to asked for my luggage updates and 4 different operator had given me different answers. One operator told me that my luggage had arrived at LAX and one told me that it was on its way. This inconvenience had cause me a lot of stress on top of my midterm. please resolve my issue ASAP!

Everytime I called (Royal Orchid) they made me wait at least 15 mins. While I’m writing this review, I’m actually on hold for 27 mins now and yet still waiting. I don’t know how long it’ll take me this time. Seriously, hire more people!!!
I’m a member of star alliance and redeeming my miles is something they make it IMPOSSIBLE to do. Even if I try to book wayyyy (9 months) in advance and yet nothing are available. They don’t let you do it online yourself; you have to call them and wait (still waiting over 30 mins now) for them to answer your call. Then you have to pick the date and trust me ANY dates you pick are 99% not available. Also, they can’t even tell you what dates are open. They have to enter date by date to see if that particular date is available.
Thai Airways & Star Alliance, please don’t have it at all if you are going to use these tricks.

We used them for our trip to Asia. Bangkok to Phuket. We were impressed! For a very short flight, they were able to give us sandwiches, drinks and clean up as well. Lots of leg room. Very comfortable ride and seats. Very nice flight attendants. We will use them again.

I fly Thai Airways frequently… I’m talking 3 to 4 times a year for work. The service is great and I get a great deal on the tickets.
The in flight entertainment is very good. They have a range of selections to keep yourself from going crazy from sitting in a seat for 11+ hours.
The one problem I’ve got with Thai Airways is the food. In the past two years, I’ve gotten sick 3 times and when I mean sick… I mean throwing up in the plane and in the airport.
If you are flying Thai… DO NOT eat any dairy products… I’ve gotten sick from the yogurt. the cheese… and believe it or not. the steamed vegetables. I know I’ve gotten sick from these particular foods because I’ve become extremely selective with eating the Thai’s airline foods. I now only eat 1 item on the meal so if I get sick, I know what it was.
I will be flying Thai again because their fares are the cheapest for my particular destination but you should think about bringing your own food on the plane. Just saying.

Love their friendly services (as I am also Thai). However, their fares are kind of high in comparison to Korean, Japan etc. when you are flying a whole family, it adds up.
I hope their management make them more competitive but they are a lot of government interference and too many free fly for state officials and politicians that cost Thai overhead.

I have gone on several trips to Bangkok by Thai though this is a super long flight its worthwhile to fly over Alaska, Siberia and going over Japan and finally reaching Thailand the trip is nearly 24 hours including the refueling stop in Tokyo Japan.
The service is friendly and they do fly smooth as silk. The prices are competitive. If you have a continuation of flight you can rest in many rest areas which have reclining chairs.
Great entertainment system on the plane with Video, audio and games.
I love these flights.

«Smooth as silk» — They really do live up this motto. Never have I felt turbulence on the flight from LA on the way to Thailand.
I’ve flown with the economy class a few times and it’s always been great. Once we did the econony premium which offered really roomy seats.
The food is actually pretty good. Our nonstop flight from Los Angeles to Bangkok served us four meals (since it’s a 17 hour flight). They have a few food options per meal so you can choose. I’ve had dishes ranging from bulgogi, Thai curry, omelette, shrimp fried rice, and sandwiches. It is a full tray so it’s bound to fill you up. They offer water and other drinks throughout thr flight several times.
Oh, and alcoholic drinks in the plane is actually 18 and over. I was like 20 at the time (I’m 23 now, gosh how time flies!), so it really didn’t matter for me.
I enjoyed the whole entertainment aspect in the plane for international flights. You can listen to music, watch recent movies or tv shows, play games like Mario, Tetris, Pac Man, or get detailed flight information.
The domestic flights from Bangkok to Krabi offered us a chicken sandwich, fruit, and juice. This was a vast improvement from Bangkok to Ko Samui which was just a dessert and juice. There’s no entertainment for domestic flights since it’s such a short flight.
The service inside the plane is pretty good. The air hostesses are friendly. They actually wear traditional Thai costumes which is pretty cool.
Overall, Thai Airways is pretty awesome and I’ll use this airline the next time I go back to Thailand.

Very friendly and service was great! Entertainment and food was also good. I took Thai Airways a few times this summer and each flight was on time. Thai Airways deserves the five stars they have. I will not hesitate to fly Thai Airways again.

What an awesome airline. Everyone gets first class treatment here! The staff is friendly and graceful more than willing to help you with any arising issue. So easy to have a positive experience with the stellar customer service. If only other airlines could be so accommodating it would be a joy to fly!
Members of the star alliance means you can get points and have access to upgrades (using miles from any other star alliance affiliate).

Delightful service, friendly staff. Even tasty airplane food!

I just recently took my first vacation in 4 years. And I went to Thailand via Thai Airways. I didn’t know it at the time, but apparently Thai Air is the only nonstop flight from LA to Thailand. Now it was an 18-​hour flight but to be honest, it didn’t feel as long as I thought it would.
The flight crew was amazingly friendly and helpful. The flight was smooth and arrived on time. During the course of the flight, I was fed 4 times and the food was very tasty. Each seat on the plane has it’s own color monitor which provides a variety of current movies and TV shows as well as music and video games. Maybe I was lucky but there was minimal amount of crying babies too. I’m sure that varies between flights.
Although there was a delay in take-​off on my return flight, we managed to arrive an hour ahead of schedule. I’ll credit the tailwind for that one. All in all, the trip was amazing and the long international flight was not an issue. When I go back to Thailand again, and I definitely will, I’ll be taking Thai Airways!

A+! This is a review for the actually ticket counter at the Tom Bradley terminal.
Thai Airways… Smooth As Silk… in the air and on the ground at LAX Airport too.
Smooth service, happy CSAs (customer service agents), fast check-​in and a pretty nice shared «Star Alliance» lounge too.
Always a good experience when I fly 2 – 3 times a year on TG to BKK. You gotta love the non-​stop LAX-​BKK flights even though they’re pretty expensive to fly on. But I’d rather pay more to fly Thai than China, EVA, Cathay, United, etc… etc. The in-​flight service rates among the tops too in the air! I wish they’d use the 777 rather than the A340 though.