TES Transport

This company was used as a subcontractor without consent from us when shipping our vehicle from Hawaii to Louisiana. The car was dropped off without a scratch and picked up with over $ 1700 in damages. The man claiming to be the owner, Mark, gave us two unacceptable offers of cash to buy scratch cover up paint to use on our new car. Now they claim it is an old scratch even with paperwork to prove it was not. They are unprofessional to the millionth degree and also responded to my written complaint with poor grammar and a denial of responsibility. Do not use them and do not use Transporter Auto Services if you want to avoid using this company. STAY AWAY!

Worst WORST WORST people EVER…
I have my reservation for transporting my car today this morning. and Diana (the lady who doesn’t really speak english fluently, also the person who does all of the communication) called in the morning that the driver cannot make it.
She WAS supposed to give me a call last night to confirm the time, DID NOT bother, which leave me no time to look for another shipper. The excuse to the delay, which she was supposed to know LONG before THIS MORNING, FOR MY RESERVATION, was…
1) The weather condition was not optimal and caused heavy traffic
2) Driver has TOO MUCH work. (WAIT WHAT? so my reservation is not even important since you accepted too many orders?)
3) My address is «too far» (AGAIN. WHAT ARE YOU TALKING ABOUT??? I gave you this address on the day of reservation? and now you are telling me i’m too far?)
Her so called solutions. was to have me «HIDE THE KEY SOMEWHERE AND THE DRIVER WILL COME PICK IT UP» … (ARE YOU SERIOUS)? I couldn’t even believe my ears. I am very super disappointed with people like this, who doesn’t even know be responsible for themselves!!! Giving this kind of suggestions to your customers as solutions? I told her I will have to cancel this reservation. and she said «goodluck» that I wouldn’t be able to find another shipper… WOWWW?/ where is the work ethics?
Some tips? Even if you can’t make it on time. WHICH I AM SURE YOU KNEW WAY BEFORE LAST NIGHT. just make a quick call to your customers (as you promised) so they can find another REAL WORKABLE SOLUTION…
NEVER NEVER NEVER WORK WITH THIS COMPANY.
Got a call from the woman Diana AGAIN after 40 mins. and she said «okok i know its all my fault, I will transport your car for a cheaper price».
(WOW? its not about the cost of this transport. its your reliability.)
I told her I don’t want her company to transport my car anymore. and she said «oh really? you don’t want anymore «and she just HANGED UP ON ME.
Another reason NOT TO WORK WITH THIS PIECE OF CRAP!

I want to put «0» stars for these people. They dropped my car between the trailer tracks and damaged a 1969 classic Honda. It happened in front of me. Later I helped him to remove the car in rain at night for 3 hours. The next day he denied dropping the car and said he never loaded. Refused to pay for damages, just because I didn’t get a picture. STAY FAR AWAY FROM THESE PEOPLE!!!