Terminix

I also wish I had read the reviews before contracting with Terminix. In 2014 I contracted with them to do a inspection on my home, which they did. they told me at that time all I needed was subterranean treatment, everything was fine. they re-​inspected again in 2015, again everything was fine. in 2016 I put my home on the market, and my realtor had there own termite inspection done. much to my surprise they recommended tenting the home, along with some repairs. I again contacted Terminix and they sent another inspector out. He agreed with the previous inspection, and recommended tenting. I have now spent the last three weeks trying to get someone from Terminix to call me back to discuss this issue. I believe that they did not provide the service I asked for. I told them to tell me what I needed, and apparently they did not, and now I am faced with a huge bill. The appear to me to be just ignoring my request, very frustrating

RATED 5 STARS SO YOU CAN SEE IT!
This has been the absolute worst service I have ever received. In January of this year we started our services with them, and after 2 weeks of getting insulation from this company, that is all they gave us even though we had requested for so much more to be done. And on top of that it was just a half fast job. So within 30 days we got the service we called them and request a cancellation. the person we spoke with was so vague and basically just told us we will receive a call about our cancellation within the next day or so. Then a week goes by and still no call. We call them back and I speak to another person and they had no idea that we cancelled. This run around has been going on for about 7 months! It’s like we never even cancelled, whenever I even request to speak to a supervisor or anyone in charge they are never in or available! Now here we are stuck with nowhere left to turn to and we have terminix billing us for $ 5000 of service we never received or now want! If you want to actually get involved with this company I say do t your better off doing the job yourself!!!

i keep it simple… absoulute no show…800 number rep cant get in contact either. pshh

I wish I had read these reviews prior to signing up for Terminix. Worst company I have interacted with administration-​wise. We have had their service for a little over a year, and the only good thing I can say about them is that the people they send out to us are wonderful; very nice and overall very competent.
Their administration is a different story. In the last 12+ months (probably 6 services total), they have called us for at least four of those services saying the payment is «past due» despite us having already paid it online and received confirmation of the payment. I have also been called on a phone number I never answer and asked them at least four times when they have called me on it not to call that number. The last time (yesterday) I asked them to remove the number altogether so this would no longer be an issue and they confirmed they did it, then today they called me back on that same number (and they called to address an issue I already dealt with on the phone with them yesterday. I asked if he had any note about a conversation I had with them yesterday, and he said he had no such note. Then I said I wanted to cancel my service because of how frustrating all of this was, and he said he’d transfer me to the right person but instead just hung up). No matter how much Terminix’s service costs, it’s not worth it. I’d rather deal with the bugs.

Well first off when I called they said they had to put a credit card on file so they could keep my app and that it would NOT be charged at the end of the app my father gave them a check and the day after they charged my debit card and took the cash from the check I Called and they said it would be returned in 3 to 4 business days it’s been two weeks and still no return! They told us to take all our stuff off our beds and everything out the cabinets and take all food out the house took a whole day to do so and when the guy got here he only sprayed three places and put traps around the house. we have a big house so we wanted it all to be sprayed even told them that still didn’t it’s been two weeks later and still see fucking bugs! Not happy and I don’t recommend at all!

If I could give them a 0 I would. Complete deceivers. A company who preys on people and takes there money. My list of complaints goes on and on too long for this website. Please do not use terminix ! Trust me.

There were many things that went wrong here. The consultation was great and the consultant was on time. However, when we had to schedule a time, he promised me an 8am to 9am time frame as they did not want to coordinate picking up the key from the landlord. Anyways, the technician didn’t arrive until almost 12pm. Also, when I called customer service, they said they’ll give me an updated time should the technician run past 10am. No call. Giving feedback to them was also a challenge.
This doesn’t seem like this is so hard especially if I was the 8am to 9am time but yeah, be ware. In terms of the actual work, we’ll have to see.

Bad bad bad! We have been using terminix for our business for a while now and we haven’t had a problem; however we recently had an urgent problem so I had requested someone to come asap to take care of the problem before it gets out of control. We schedule a technician to come and ofcourse he did not show up so I called again the next day and NOONE showed up AGAIN!!! Horrible just horrible

I have to echo these comments. This company does not care about customer service or your time. They lie about when techs will arrive and give you the run around when you call to follow up.

NEGATIVE STARS
TERRIBLE WORK AND CUSTOMER SERVICE
Terminix came to treat our apartment for bed bugs and did a horrible job of it.
They sprayed our home and asked us to bag up washed clothes and other items beforehand. They did not inspect anything we bagged to make sure no bed bugs had gotten in. Furthermore, they did not respond to our calls when we attempted to ask them to return for a second time to fulfill the promise in their warranty, which stated that if the bed bugs returned within a set amount of time following the treatment, Terminix would return for a second treatment free of charge.
We were left with just as a bad of a bed bug situation as before and 800 dollars poorer to show for it.

Today, the terminix guy shows up and says he’s going to go around and spray the area around the house. He must have been invisible because he did one side of the house and then disappeared leaving a bill stating that, «crickets-​activity noticed» and «Earwigs-​activity noticed.» Crickets? I never heard any crickets during the daytime – Never. And then earwigs? Never knocked on the door after that to tell me of this make believe problem. I called to inform them of this phoney charge of a «no show» bill and they read their records that the last time they sprayed around the house and came into my home to spray for termites, was on December 23, 2013. Really? Show me the bill and the person who supposedly came to my home. «Oh, my mistake you cancelled it.» No I didn’t. No one showed up at all. I’M DISABLED AND HOME BOUND, NOT BLIND. What a RIPOFF. STAY AWAY FROM THESE SCAM ARTISTS. TODAY I CANCELLED THEM. P. S. I asked if I could work for them. I can make it to the customers door knock on it then leave. No effort for pay. I like that that kind of work. CLICK.

Zero stars, I absolutely hate Terminix! I took their Annual Inspection Plans and have been a customer since 2008. I’ve had it with their «No Show» for scheduled appointments, yet I’m giving them nearly $ 600 per year for worthless Annual Protection Plans (Subterranean and Dry Wood)! They never call you back and the Regional Managers are worthless (Andrew Fleming and Ed Brown should be terminated)! My word of advice is DON’T USE TERMINIX for anything! I called the 800 number and told them I want to cancel my Protection Plan and wanted a refund the lady told me they don’t give refunds, however the Certificate reads «Satisfaction Guaranteed or Your Money Back»! Sound like someone is going to get Sued!

Unbelievably unprofessional! I schedule an appointment for Saturday from 3 – 5 on the previous thursday. When no one showed up or called, I contacted customer service. The operator could not find the appointment and put me on hold for 19 minutes. When she came she told they found the appt and tried to call the technician on his cel phone but couldn’t get a hold of him. That was it, no other explanation or remedy. she was unapologitic about it as well.
IT boggles the mind that a company this big could be so f… d up with their customer service. thanks for ruining my family’s day on a saturday. Now I have to start over with another company
this is the Santa Fe Springs Office branch #2571

We have had TERMINIX QUARTERLY SERVICE FOR OVER TEN YEARS!!!
three separate homes… Also termite coverage for most of that time…
We used tobe happy with their service/​customer care
However since we moved to ORANGE COUNTY we have had the worst Customer service EVER!!!
We just spent 44 min and 39 sec on the phone with one of their Orange County customer care reps, to then find that she is not even the Billing special that their IVR system said it was transferring us to.
We then after a long, grueling, pain staking discussion with this lady she advises us that we will have to wait for a call back from another department… REALLLLLLLLLY
We would rather deal with the bugs and spiders they are suppose to KILLLLL RATHER THAN THE INEPT REPS WE ARE FORCED TO TALK TO…
RUN FOREST RUN!!!

I can’t give zero stars. I would.
They lie! They tell you they will be there and they are not. We have a commercial account. They swear on their own «on hold» talk that they will answer your problem in 2 hours. I want to talk to a manager and there are none available. So they will call. But they don’t!
4 no-​shows in 3 weeks.
Do not use Terminix unless you really have no other choice.
I hate them.

I wouldn’t do business with these inebriates. Shoddy work, shoddy attitudes & shoddy response to substandard work. These people ought to be exposed & put out of business. Whatever you do, if you are considering doing business with the West San Fernando Valley location, all I can say is «RUN, RUN, RUN»!!! If I could give them zero stars, or better yet minus stars I would. God, after what my family has gone through, I feel like calling Dateline or 60 minutes. I have a feeling the termites weren’t killed by Terminix – they just didn’t want to be in the same room as these clowns, inebriates, douchebags, et al.

the worst company in the world!!!

TERMINIX DESTROYED MY ROOF AND COULDN’T CARE LESS! NO STARS. I’ve been a Terminix customer for ten years. They fumigated my house in ’91 and though there was some damage, it was understandable when carrying a 350 pound tarp over somewhat fragile clay tiles. The damage was reasonable though and the service effective.
This time however, apparently to them the contract and subsequent waiver meant that they could exhibit gross negligence and break as much as they wanted as long as they got the tent on. Three roofers have told us that it will be cheaper to re-​roof the house as opposed to fixing the damage,
After three weeks of insistent calling I finally got a call back when I attempted to go over my regional manager’s head. I was told «oh, I thought, the other guy called you back». So every time he got a message saying I called over a three week period he assumed someone else was returning the call? Way to step up and take care of business, Andrew Fleming!
So be aware that if you are thinking about fumigating Terminix will take the damage waiver not only seriously, but they will do as much damage as they feel like. One of my roof estimates came with the comment «It looks like they had a party up there.» Another guy said it looked like they went out of their way to break as much as possible. All three companies who I received estimates from said there was no way that there should have been as much damage as there was.
Terminix obviously is not concerned about repeat business and if I have my way, new business either. I’d post the pictures of the damage that came with the estimates if I knew how on Unilocal.
If you care about work ethic and the people you have to leave your house in the care of, look elsewhere for your fumigation needs or be prepared to fork over $ 25,000 to $ 35,000 after they are finished with you.

Same problem as CS. Had the house tented and I had immediate concerns because spiders were still alive when
i entered the house. Was told that siders are hard to kill and don’t always die in gas. Within a year had droppings in exactly same problem areas. Was told they were just old droppings that continued to fall. I believed them and continued to pay the warranty for several years. Had the inspection again this year and was told no problems. Then my daughter came over and immediately found brown droppings which were obviously new. Called for a re-​inspection and this technician found live infestation and noted new damage. He treated the areas and said I would get a call to arrange for repairs as per my guarantee. Still waiting for the call.

I’ve had a contract with these bozos since 1989, only because, at that time, I was inexperienced in these matters, and Terminix was the first name that came to mind.
They begin 6 — 8 months prior to the annual re-​inspection date and inundate me, as the customer with «reminders» that my contract «is about to expire.» Talk about waste of paper and postage! Then, despite my requests to use a certain phone number, they barrage my elderly mother with phone calls. I’ve even had people call AFTER the inspection’s actually been done, saying that they «have no record» of the contract being renewed. Last year, I got into a full-​blown argument with a rep, even though I said I could prove the work had been done.
I’ve had one guy come out, and say he couldn’t go under the house (Pssst, THAT’S HOW you do a «subterrainian» inspection. The word means literally «underground,» or in this case, «under the house.» His excuse was that his wife was worried that there could be animals under there!).
I scheduled a re-​inspection last week for two days from now, in the afternoon. Terminix even followed up with an emailed confirmation. About an hour ago, I received a call from a rep to ask if I wanted to schedule! I explained that one was scheduled and confirmed, giving her the date and time frame, and she said, «Ooooh, I don’t see it… WHEN do you want them to come out?» I repeated myself, saying that I EXPECTED this appointment to take place. I have neither the time nor the patience to oversee your office, seeing that information gets conveyed throughout the company (actually, computers are handy for that!)
WAKE UP, people, and get your firm better organized. I’d go with another company, but I can’t afford to have another initial inspection and treatment.