Tailwaggers

The entire Tailwaggers team is beyond amazing!!-:) I have wanted to write this review for a very long time, as I now am so excited I finally sat down to do it. No more procrastination, as my work schedule is non stop. Jordan, Ken, Jocelyn, Kimberly, Jade, Rachel, and that other pretty girl whose unique name starts with an A, amongst several others I’m probably forgetting to mention… have absolutely bent over backwards for my little Coco and I, each and every time to assist me. They accommodated me with returns and exchanges beyond what is probably deemed acceptable, aa I truly appreciate it.-:) I am so appreciative of everything all of you have done. You’re an amazing group of people, as I can’t think of anyone who would ever say anything negative about your store… and if they’ve ever shunned you, then they have a big problem… with all due respect people out there.-:) there’s absolutely not one thing you can reproach of people who are really as devoted to their jobs, even though sometimes we’re all human and we don’t always have perfect days… these people far exceed in the level of customer service, as trust me, I admit that I can be high maintenance sometimes.-:) The energy level there is amazing, as I’ve never felt any negative vibe there. I wish I could buy the entire store if I could afford to.-:) These people are genuinely loving, kind, incredible people within the animal service industry. Todd is awesome too by the way, of course…-:)… and Chris too. I think there’s a Chris there also.-:) Jordan and Kimberly have always gone out of their way to be informative, in regards to suggestions for my Coco. I would completely support them anytime -:) Thank you again a thousandfold for everything you all did for me, and for all of your patience.-:) I know I’m running off at the mouth and people are probably going to get bored soon…-:) So keep up the good work.-:) I love you guys -:)

This place! These people! The best!!! I have been going to Tailwaggers for years to buy my dog food and have been meaning to write a review and it always slips my mind, but today something happened that compelled me to stop being a slackass and get to work!
So I feed my dogs Orijen (and they have a VERY generous rewards program where if you buy 10 bags over time, you get one free… or something like that) and have for years. We just purchased a new bag and my dogs have been reluctant to eat it and then have both gotten sick. So I called to see if they have ever experienced a problem with Orijen going bad. I spoke with Jordan and he was so ridiculously hospitable. He said Orijen is one of the highest quality dog foods on the market and he has never seen a problem, but if I think it could be the food making them sick to bring the bag in (no matter how much was left) and they’ll exchange it!!! This is just above and beyond customer service.
Everytime I come here the staff is friendly, attentive and helpful. They have carried my heavy dog food to my car when I was pregnant and now because I have a baby in tow. They gave my cockapoo a fancy cookie because his 10^th birthday was coming up. I could go on and on. It is clear Tailwagger is run through integrity and respect. I lurbs them.

We love Tailwaggers! Have been customers for 5 years. The best customer service ever. They know our dogs well and always take time to answer all of my doggie questions. The place has the coolest toys and treats. They have a wide variety of food and helped me find the best match for my dog who is a very picky eater. My dogs love it there so much, they actually walk us there if we are nearby.

My husband and I have been shopping here for a couple of years now. What was once a charming mom and pop store where I could find all of my pooch’s sensitive needs supplies, has rapidly turned to a rampant disregard for understanding customers’ needs.
First, I was guilted/​pressured into buying raw food. I felt like such a terrible dog owner for «poisoning» my dog with the kibble and wet food combination I had been feeding (yes, that is what the guy actually said???)
The foreigner guy who owns the store, has the worst in your face smug attitude I have ever encountered. His know it all attitude and self absorbed snobbery left me with a tepid taste in my mouth, and a bag of raw food that I did not want to buy. Reluctantly, I took the bag home, feeling guilty about the neglect I had bestowed upon my animal.
After just one small meal of the raw food, my dog became severely ill. A vet visit and a $ 1000 later, my dog is finally stable and picking around his kibble again and seeming like his normal self again.
When I went back to return the food, hoping to avoid another humiliating encounter with this abhorrent, money grubbing, ignorant man. This man with tattoos proceeded to make me feel even more humiliated for not having done my research in picking the right brand for my dog. Not only did he slander a food that they CARRY and SELL, in lesser words he described me to be an idiot for feeding raw food to my 10 year old dog!
Vlad the dog impaler did not forewarn me of any possible dangers to my dogs wellbeing, given his age and the fact that I had never given raw food before!
Not only is this place irresponsible, it is down right dirty in the way it operates. They only want to make more money off of you. They do not care for the wellbeing of your animals! Please avoid this place like a plague.
This place has officially lost my business.

Holy crap! This place is amazing. I’m a dog walker and own my own business so I’m so happy to support other businesses similar to mine. My rescue Jaxon and I were killing some time so we decided to stop in and get some bone marrow bones (one of my clients told me Tailwaggers carried a good brand). We were immediately greeted and asked if we needed help. Jordan and the rest of the staff was so kind to my baby and offered to give him some treats. They were petting him and showing him so much love. It made me feel great to go to a pet store and feel so appreciated immediately. They also told me about their amazing return policy. Their prices are so affordable and more reasonable than other shops. Jaxon and I will be coming back to this spot often. I’m so happy I found this place.

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Went there for the first time and this older woman was very helpful and the experience was enjoyable. Just came back today and a younger girl helped me out, she had the worst mood. Horrible customer service. She brought all her problems to work today and was terrible. This place is cool but that lady needs to be checked.

Henry, «The Cutest Dog In Hollywood» and canine star of «The Pampered Pooch» Series on Youtube gives Tailwaggers a rating of two wet kisses! He has several toys he treasures that he found here and always enjoys their selection of treats. The staff is helpful and fun. This is also the location where he came from, Dogs Without Borders, holds their wonderful adoption events.
To see his films, simply view the attached links:
Thanks for watching, have a doggy day and hope to cross paths with you soon!

Tailwagger’s: My dog is female fixed, vaccinated and registered. I was at the cash register paying and no where to go but over the desk when a customer with an angry dog walked in and yes attacked my dog. It was not a dog fight as my dog does not fight, it was indeed an attack. Where did you get your information? I had several puncture wounds and you wanted me to speak to the attacker when I’m in shock and bleeding?! I was not going to let this dog continue to bite my dog so I had to break up the fight. What did you expect me to do?! Allow the Boxer with his strong jaw to destroy my Australian Shepherd puppy. And, you still fail to provide me with a simple apology and perhaps some dog treats for my girl as a nice gesture. You are the worst company and your products are always expired. I should’ve sued you. You are an embarrassment.
And, yes I went back to you store and even purchased treats after the incident and your employees told me the story of how this Boxer punctured a dog in your store a few weeks after I was horribly bitten. All you can say is don’t get in between a dog fight! So the solution is to let the dog tear my dog to pieces and then have your employees stand around and do nothing. What are the regulations? Sound off an alarm, spray them with water, what would Petco do?
YOU ARE ATROCIOUS!

Tailwaggers is the best. The owner is a true humanitarian who works tirelessly on behalf of animal welfare through various programs like pet adoptions and even created the Tailwaggers Foundation, a non profit 501 © 3 organization for the treatment of sick and injured animals. Every year they have the Waggy Awards, which is their ‘furry’ little version of the Oscars by honoring individuals who make a positive impact on the local animal welfare community as well as around the world, and thus raise funds to support multiple rescue organizations. The staff is friendly and knowledgeable and I love their amazing selection of hard to find dog food brand’s. The store is a reflection of the owners heart felt dedication to four legged buddies every where.

This place is great! Everyone that works there is very knowledgable, super friendly and always helpful. I get everything from collars, food and treats. I highly recommend making this your pet store!

Such a great place with extremely helpful staff! I came in here for the first time and finally a place with a sizeable selection of cat items! I’ll be back for sure!

This is a great pet store based on my trip in the other day.
They had the dog food that I was looking for, with a great selection of the entire brand. I will do my best to come here as opposed to the «big box pet store»… You know who they are, both begin with «P’s»… Forget rewards. If you are a member here, you get 5% off all of your orders. Their website even says it will deliver. I may try this in the future. I just love going to the pet store too much — so many fun things! So I MAY not get around to that anytime soon!
Was a little hard for me to find because I don’t usually drive this far North on FFax, but now that I know where it is (it’s like RIGHT there!), I’ll have not problem coming back. There is parking in the back — look for «retail parking» signs. If you park on the lower level, you have to take the elevator up and walk thru a restaurant seating areas, and when you are carrying a bag of dog food in heels, people may look at you funny, but embrace it with your head held high!
Didn’t bring the pups here this time, but definitely will next time. Sounds like dogs have more fun than humans (me)!
Very clean, open layout store with a great selection — AND IT’S LOCAL!

I usually go to their other location on Bronson, but I was in the area this particular day and decided to check this location out.
I was greeted upon entry and asked if I needed any help by a woman named Kimberly. She was very knowledgable, patient, and above all, friendly. The store itself is well maintained and clean. I was given some samples and sent on my way.
I’ll never set foot in a Petco again!

I love this place! The staff is more knowledgeable than any other pet store I’ve been to. I go to tailwaggers on Bronson for pretty much everything. I have a rottweiler named Ebin, and he loves heading over. Sometimes, I think he likes the staff better than he likes me. JK.

My dog and I LOVE this place!
All the employees I’ve encountered have been really nice and helpful. They’re always giving my dog treats and making her feel comfortable (she’s a little shy). The selection is great– I love that they carry so many quality brands. I also love that they give a little discount!
This will definitely be my go-​to spot in my neighborhood for dog supplies.

Tailwaggers is really adorable & clean kept dog store I have ever seen.
I loved my experience there on Saturday with my dog. I will definitely buy dog treats from here because it didn’t give my dog the tummy ache. The owner/​manager is really friendly guy, he welcomed and greeted every guest that was in that store at the event.
All the staff is very friendly & very helpful as well.
Great store! Great products = love it

I love this place. This store is super cute. I have a pitbull and they love my baby cakes here. I got the big bottle of Natural Flee Spray for 17 bucks and works perfect for my dog. It moisturizes her skin as well. This place is pricey but I trust most pet products they have here. I buy my dog dog treats here now and I can get variety of sweet amount of dog food samples for my pit to try. She loves all of them so far. I recommend this place for you guys who want to give their best friend they need. Trust they will be happy and you will be too :) :Love this store.

AWESOME customer service! I just called asking about a rare dog food that they carry, and they don’t have the kind I wanted, so they special ordered it for me! So excited to come in and check out the retail store next week when I come to pick up the food!
Would definitely recommend them! :)

I had some coffee at the coffee shop next door, The Commissary, and happened upon this pet store. Upon entering my two dogs and I were greeted kindly by the staff and not only did they give treats to my dogs on the spot, but they also gave us a free bag of treats to take with us. There is a very good selection of food, toys and pet supplies.
Minus half a star for the high prices… my tiny squeak toy cost $ 10 (would have been $ 5 at PetSmart) that Maddy will just chew up anyway. Sign up for their emailing list in store to get 5% off.