T-Mobile

Never again! No customer service! They even don’t know their own data plans. No free SIM card like in other stores.
After activating the new sim they booked the wrong plan.

This store has really bad customer service. I was to told that my bill would be a certain amount including taxes. However, my bill came out higher than i was told. When i went to inquire, the sales person didnt even bother to look into my account and gave me some random response that its was the taxes. When i logged into my account, i found out that they had added extra services without me asking for it. And this is not the first time i have had problem regarding my bills with the store. Everytime we ask for any type of changes to our service, they seem to add addition services on their own without asking me. This is the closest location to my house and now i have to look for another location of t– mobile.

Just switched over to TMobile from AT&T. This review is short one star due to the iPhone that was just delivered by TMobile. This certified pre-​owned phone is supposed to arrive in perfect working condition, but it’s now at 10% after being fully charged last night. This particular branch, however, deserves high marks. I went in to activate service yesterday, and Etuce was quick and very helpful. She assisted with a software update and iCloud backup, which took some time. Though my questions about the backup were answered, she was kind enough to complete the process right up until the doors were being locked for the day. The manager on duty also answered the phone although it was officially a few minutes past closing, and patiently responded to the caller’s questions. The staff here seemed to genuinely enjoy each other and helping customers. Their consideration was beyond any bar that may be set by the company; they are just nice people. Thanks!

Worth service ever.
They talk each other .
I was change my plan they don’t care
Y they working here?
Should be a good service take care of customer.

I was sick of AT&T, so after seeing a couple T-​Mobile commercials, I stopped by this location because it’s the closest and most highly rated location in my area.
I was greeted upon arrival and Joel quickly came over to assist me. I was sort of on the fence about switching right away but Joel was super patient, answering all my questions and addressing all my concerns. He’s professional, knowledgable, and very down to earth which I really appreciated!
He helped my wife unlock her phone and was amazingly helpful throughout the entire process of switching our numbers over from AT&T to T-​Mobile.
I walked out with a new iphone, new family plan, no contract, unlimited data, same number. And I’m saving $ 15/​mo. compared to AT&T!
Is that all?
Nope! Before I walked out of the store, Joel gave me his business card and wrote his cell number down in case I needed any other help with my service or had any questions or concerns.
Well, cut to 2 weeks later and I did have a question about the status of my AT&T cancellation fee reimbursement, so I called him and he remembered me right away. He told me to email him my final AT&T bill so he can process it and have my reimbursement check sent out.
AMAZING CUSTOMER SERVICE!

Awesome customer service. I come in once a month and always am tempted with great new deals and upgrades. Everyone is so nice and helpful —

This is a world class store and they have totally changed my perception of T-​Mobile as a cell provider in what is a very competitive landscape. This store has that unique blend of pride and passion which is palpably felt as a customer.
Eric is an EXCELLENT ambassador for both this store and the overall T-​Mobile brand. It is evident he appreciates and respects the importance of customer service. He has consistently followed up with me and has remained fully engaged and has gone above and beyond to make certain I am completely satisfied. In going the extra mile, they don’t just meet but rather exceed all of my expectations as a customer. This without question makes all the difference in the world. They are innovative and constantly evolving with the changing cellular marketplace. I am equally impressed with how active they are within the community and their commitment to Culver City.

I used to be with Sprint and Verizon and upon moving to California their quality sucked. So finally I gave T-​Mobile a try. I’ve been to this store several times for several years and it’s been great. People are very helpful and attentive and I’ve never had any issues. Questions have always been answered and if I ever had any issues it never seemed like it was a «chore» for it to get done. When I ask for opinions on products I get honest, helpful opinions to help influence my decisions.
Anywho, T-​Mobile rocks and from my experience this store rocks. Have and would drag more friends to T-​Mobile :)

I visited a T-​mobile to purchase a sim card. The simple process should have taken a few minutes because the store was empty. The two employees I saw working that evening were more interested in taking person phone calls and talking to each other than dealing with me as a customer. I found it obnoxious how «amazed» the T-​mobile employee was at the phone model I was using. I had to explain that I bought it on amazon because it was cheap. Not everyone is privileged enough to be able to afford the newest model available. Very poor customer service to say the least.

I’ve had to go get my phone replaced through insurance 2x in the last 30 days due to hardware issues, and both times I’ve gone to this T-​Mobile location. The employees have always been super friendly and helpful (Thanks Marz!) and been quick to listen and run through troubleshooting with me, before we concluded that the phones needed to be replaced.
I’ve always had great customer service with T-​Mobile, which is why I’ve stuck with them as a provider for over a decade. This store location seems to be an especially good one if you’re having issues with your current phone.

great, friendly and helpful staff. my experience is nothing but positive. by the way, their $ 45 plan is 10 times better than Verizon Wireless, which is a total ripoff (plans are $ 20 dollars+ more expensive, or they will tie you to an at least 1 year plan).

Employees should never bring their drama to work, it makes for bad customer service and the inability to help anybody.
ERIC is the WORST SALES REPRESENTATIVE EVER! He should be fired. If you have drama at home LEAVE IT AT HOME!
CRISTINA is a good employee and she deserves my one star but to tell me to apologize to your co-​worker just because he has a lot of things happening in his life right now? are you kidding me? If you weren’t helping me credit back a big amount I would have given you a piece of my mind too.
These 2 kept calling me rude when I was explaining that I didn’t want to talk to anyone but the manager or whomever can help me because I repeated my problem 3 times already and no one at the other stores could help me.
If Indeed Eric was the manager he should stand up and make people feel that he knows what he is doing instead of telling me again and again that I updated my service that is why I need to pay a large amount just to cancel, which I explained to him was not the case. My patience was running dry and he didn’t want to stop. He kept repeating I was rude and he will take me outside (ghetto attitude if I might say).
I’m reviewing this a year after because I fear that they will give me back my charges if they remember me.

My wife and I wanted new phones and to change our services over to a family plan. We’ve been on T-​Mobile service for a while and have been happy so far. We had been to a different store closer to our house, a franchise store which isn’t run directly by T-​Mobile, and weren’t impressed with the people working there. This store is owned and operated by T-​Mobile.
We immediately noticed that physically and aesthetically, this store is much nicer. It’s bright, open, and there are plenty of phones to play with. I went in wanting a particular new phone, and my wife went in wanting to pick between two new phones. There were four employees at the store when we arrived (on a Saturday night around 6:30), and we were greeted promptly by Frank. Frank was awesome — he spent 20 – 30 minutes going over the phones we had in mind, discussing the various features in detail. We had a lot of questions about them and he had answers for all of them. He also spent some time discussing our options in terms of plans, and we came away feeling like we knew the details and had made the right decision. Frank then set up our new phones for us, porting over our contacts/​files/​texts etc. with no hiccups. We ended up choosing a different model of phone than what we wanted earlier, and we’ve been extremely happy so far.
It’s unfortunate that the other two reviewers to date had poor experiences. We were extremely happy with the whole experience, and I saw the other employees greet and take care of customers while we were there.

Every time I go to this store, there are only two sales reps working there and too many customers waiting for their turn to get serviced.
They seemed like they do not care customers waiting, not even saying the word to make sure if they are okay, they seemed like they are used to «ignore» customers who are waiting and wondering around the store.
If you are in a hurry don’t go to that store. Luckily I was not even hurry, but I did not get any information and help when I was there.
I hate to write bad thing about people or business would have forget about it if this situation happened only once… but twice? then I had to write about my thought.
Today, I am going to a different store to see if they can help me out.