T-Mobile

Love this location! Came here to switch over from Sprint to T-​Mobile and Eric and amazing sales associate helped me above and beyond. He suggested so many good deals and offers and was super patient with me and my mom to explain everything to me as clearly as possible. Definitely going to be my new favorite branch!

I got amazingly good service from Victor at this T-​Mobile store at 7164 Beverley Blvd in Hancock Park. Victor went out of his way to make sure I could get the best deal on my plan & purchase, and set everything up on my phone too. He was knowledgeable & friendly, and made sure my new plan had everything I needed.
Thanks Victor! This is my new go-​to T-​Mobile store!

Store representatives here are tainting the great services and promotions that T-​Mobile offers. They will NOT communicate clearly to customers the terms of promotion. Don’t be surprised if you go here and see unexpected charges on your phone bill later.
They do deserve my one star for trying to be fast at answering questions or completing request, but be careful of HOW they are handling your situation. I unfortunately went through a problem equivalent to a scam going to this store.
T-​mobile, review the business operation and billings of this store. Manager, I suggest you replace all your incompetent employees and invest efforts to train the next batch.

I have come into the store several times to create our business account and to add new lines to the account.
I have opted to add some additional services to our account as well. Throughout the whole process, and each time I interacted with the employees, I was greatly impressed with their true professionalism, and caring that they showed for their customers.
They were always more than happy to help everyone there.
A huge shout out to Jennifer for being so dedicated to helping everyone each time, and to following up with me each time to make sure that T-​Mobile was working out exactly as I needed. I wish I could mention everyone by name. Charles is the floor manager, and he makes sure that everyone leaves satisfied. Hamlet is one of the other cool sales associates that T-​Mobile is lucky to have.
This is a great store, where the associates really try to help their customers.

The service sucks here. They don’t even know how to help their customers while we pay monthly payments. We are supposed to get nice service. Please choose normal representatives T-​Mobile. This is ridiculous! I’m very unsatisfied with this store!

Went in to get the sim card for my phone, since I got a new one. The person trying to help me, tried to charge me extra for no reason. It wouldn’t have taken that long for me to get my sim card if I didn’t have to explain to him on why there is no charge on it. They need to get their info right and not act smart with the customers.

T Mobile has absolutely horrible service. To write out all the problems would be wasting my time. I’ve already waisted my time on too many phone calls to T-​Mobile customer care. I had no other option than to put a single star on here in order to post this. If you want a phone that does what it’s supposed to then stay away.

T-​Mobile to work probably ever customer service is terrible. Just robbing people for $ 100 a month. Company not comparable to att. T-​Mobilehhbbbbbbfffjmmmmmnbbbbbvvvvvvvvvvvvgukbbxx­dddb

I started using this store after the La Cienega one seemed a little too busy. The folks here are just great. Most of them know me by sight & they’re professional, polite, friendly. If one of them has a question about an issue I’m having, they don’t hesitate to ask someone else. They always make sure I’m completely happy before I leave the store. They show me better ways of doing things with my Galaxy S5 if that’s what I need. They’re seriously the epitome of what service should be everywhere in town, not just at phone stores.

We switched to T-​Mobile about six months ago. We had incredible customer service when we purchased the phones and again today when we went in with a water damaged phone. Richard was very friendly and helpful. He made a stressful situation feel lighthearted and easy. In addition to helping us with the insurance claim, he upgraded our plan and gave us a Personal CallSpot to improve our phone signal in our home. I highly recommend T-​Mobile services and appreciate the experience I always have when I call or visit one of their stores!

Walked in to a near empty store. One other person in front of me. One agent helping them.
I’m waiting and waiting just to pay my bill and another associate comes out of the back area. She doesn’t make eye contact so I say «excuse me miss, can you help me?» She actually rolls her eyes doesn’t take a pause in her step and walks to the back area while simultaneously saying «no ma’am.»
I mean the fade of her voice as she walked away — didn’t even have the courtesy to say I’m sorry or even so much as look in my direction. Worst. Customer. Service. Of. All. Time.
Never coming in here again.

Iim here for upgrade and add anotherline everything went easy and smoothly with the help of Richard, will definitely comeback here for other TMibile services.

After leaving a scathing review for the horrid, nightmare-​inducing Glendale Galleria store, I am delighted to come over here and leave a great one for the Fairfax store.
There was an issue with my new phone that I had purchased here. I made the mistake of visiting a couple other stores to replace the phone, and these stores wound up lying to me multiple times and made every excuse not to help me. When I went back to this original store (which I should have done in the first place), they were amazing.
To make a long story short, the help, atmosphere, and ideals of this branch are very refreshing. Specifically, I want to thank Emillio and Eron for going above and beyond to figure out my problem and get me the help I need.
Major props. I will be back.

Service was great. Went in to get my new phone. Every question was answered. The guy helping me was very polite. Store looks amazing. Great selection on accessories for all tmobile phones. Been a customer for around 8 years and never had issues with tmobile. Thank you guys for all the great times.

I went to this store two days ago and requested a replacement phone — the refurbished phone has been showing failures — assistive light keeps on, dropped calls and stops in the middle of recording. The Arabic staffer Abdallah helped me competently and I got my phone yesterday. He even gave me a phone to ask about Cell-​bright as he told me it has been down, not working and was sent to be repaired.
Yesterday, I called 310 −289−1583 and a woman told me that the machine is now working and she is using it.
Today, a day later, a staffer, Emilio, without checking on the machine told me right away at 12 noon, just as the store opened. First, he had me waiting as he booted his computer. Then, when I asked to get my data migrated to the replacement phone, he told me right away that the cell bright is not working. I told him that I called yesterday and the woman told me it is. He went to the back, took the cell bright and demonstrated to me it is not working, except he has not plugged it in. How can a machine work if it is not plugged in. He then offered to call another store for me, Fairfax.
Let me ask — why did I get three different versions of the condition of Cell Bright, when each of those three could have called corporate office and gotten a replacement equipment. Instead, I got three different statements, none of which helped me, until Emilio referred me to Fairfax.
When I got to Fairfax, four associates greeted me and were offering to help me right away. Wow, what a change, considering this store was once unfriendly. Today, with Tori’s help, she efficiently migrated my information to the replacement phone.
When I said I need to mail the phone back, she offered to mail it back for me. So there, T-​Mobile, you have fixed the problem at Fairfax store and they are now willing to help customers. You should have my phone before the 7 day deadline is over. The transaction number is 212 667 918. It will be mailed today per Tori back to corporate HQ.
Thank you very much for resolving the issues in Fairfax and perhaps you can assure that every store has a functioning Cell Bright.

Very poor customer service.
Worst T mobile location.
Very rude staff.
Went there to get a replacement Sim card because I bought a new phone and they charges me $ 20 for it.
I had no choice but to pay.
When I went home I found out that the sim they sold me was not even activated and I had to drive back to the store.

T– Mobile.
My Review is on your customer service. Thank You for your continuing service. I have too say your employees do listen and do whatever it takes too help your customers with the best plan that fits your needs. They may not be the biggest but they do their best on what they have… Too the CEO that care of your employees who day in, and day out, that work so hard for you.

So yesterday my Galaxy 2 died… i mean DEAD… Nothing. so I went to my t-​mobile store and told Charles Luckey what happened. He tried to get my phone to work… it wouldn’t even turn on, just kept vibrating.
He told me he had some bad news. My phone not only died, but it took all my contacts, apps and info with it. WHAT!
Now the good news… I was paying $ 90 a month, they had a better plan, for $ 60 a month I could get unlimited talk and text and internet, for $ 70 I could get insurance (like in case this ever happens again) and for $ 90 He could give me the IPhone 5S for the same price I was paying before my phone died. YES! I always wanted the IPhone, but thought T-​mobile didn’t cover it (of course it had been 2 years since I last checked that out)
So thank you Charles, for your patience, money saving knowledge and fast fingers… I know I’m going to LOVE this phone…
Gregg

Understaffed. 2 on the floor ain’t enough. I wish there were more than two reps out front because they were both occupied to separate customers needing major help.
It’s great that they are there to help, but really, there was another guy in front of me in addition to the aforementioned customers. Some things you really need to have addressed in person. And it’s not always easy to make your way into the store. With that in mind, T-​Mobile (at least this location) could stand some backup.

I am only a T-​Mobile customer in the sense that my business phone is on their network. I’ve been in this particular store twice now, and have received great service both times. My first visit was to resolve an email issue my phone was experiencing, which the technician was able to fix in 10 minutes. The second visit was to ask for a box, oddly enough, to ship a phone to our NY office. While this has nothing to do with T-Mobile’s services the employee had no commitment to help me, yet still chose to go out of his way to look for a box.
Admittedly the store was more or less empty both times, but the staff still provided excellent service.