Superior 1 Plumbing

I have remodeled a lot of houses and my usual plumbers weren’t available for a last minute re-​piping job to go around a leak under the slab of a rental house. This company came by to give an estimate and despite the fact that I recently had part of the house re-​piped they wouldn’t even look at the work that was done and insisted they either re-​pipe the entire house or nothing at all. Because of my many years of experience in construction I know when someone is trying to rip me off. I feel sorry for people who don’t have construction knowledge and come across this company.

Do not call this company unless you want to be robbed. I was charged over a thousand dollars to install a toilet that they provided with a mismatched toilet seat. The workman was rude and took advantage of the fact that I am an older woman. I have never felt so disrespected and so taken advantage of. When this company was Challenge Plumbing, business practices seemed to be honest. I have talked to other plumbers who assured me that Superior 1 had grossly overcharged me. I had to call them back the day after they did the work because there was still a small pool of water in my bathroom. When I called the owner and complained again, his response was to say, «Don’t call us the next time.» He can rest assured I won’t.

Why isn’t zero stars an option? For work the shoddy work this company did, there should be. They’re customer service is horrible, the grossly overcharged us, and the work that they did was of extremely poor quality. They actually created MORE plumbing problems. Let me explain…
My husband and I hired Superior 1 to replace our sprinkler valves, plus two other related items to address the issue of banging pipes under our house when the sprinklers were on. The manager, Albert, had come out previously and given us an estimate of $ 785 for the work (he charged us $ 75 for the estimate). When his workers came out this past Saturday, they addressed the issue of the banging pipes, but they did not strap the pipes under the house as described in the estimate and they did not adjust the price for the incomplete item. We also found that when we set the sprinklers after they left, they would not come on.
My husband emailed Albert on Monday to request that the work we paid for be completed and find out why the sprinklers were not coming on with the timer. Albert said someone would be at our house that day at 4:15. No one ever came.
In the meantime, we decided to have our gardener (who later told us that he does plumbing) to come over on Tuesday to check the work they did and tell us why the sprinklers were not coming on. Our gardener found that 1) Superior had left the water valve shut off. 2) There was water shooting out from the valves they installed once he turned the water back on. 3) The valves they installed were not new. 4) Our gardener told us that he would have charged $ 50 for the work they did.
My husband also contacted Albert on Tuesday to find out why no one showed up on Monday and to again ask them to come out. Albert was extremely rude to my husband during this call, but said that he would send someone out that day. Regarding Monday’s no-​show, he said, «It’s not my fault you didn’t check your email.» He didn’t email us until well after 4:15 on Monday and he should have contacted us by phone before 4:15 if no one was coming. By this time my husband just asked for a refund and for them to come remove the valves that had installed. Albert said he would send someone out that same day. Then, Albert had his employee, Sam, call my husband to try to justify why he didn’t complete the job and why there was now water shooting out of the valves he had just installed. In his final conversation with Albert, my husband was told, «I don’t need customers like you» and he ultimately hung up in my husband’s face. And again, no one showed up. Today is Thursday, and still no one has shown up.
We dealt with Albert and his associates very professionally and simply asked that they do the work they were hired to do and do it well. I would not recommend this business.

We have done two complete copper re-​pipes with this company. Albert, the Manager is EXCELLENT! They are thorough, neat in their working manner, organized and to the book. Their projects have run on time. All in all, Superior 1 would get 10 stars if it were possible. We are highly impressed with their work. Their prices are a little higher than the competitor, but it pays in dividends to have a job well done. Good communication, respectful of our tenants and organized make for a job very well done.