Sunset Urgent Care Medical Clinic

Sorry to hear others have had bad experiences here. Mine was amazing. I didn’t even have to wait five minutes. The student saw me first and was so pleasant and informative. The doctor was in a few minutes later and had the problem diagnosed and a treatment plan ready in a flash. From end to end, it could not have been more than 15 minutes. The doc got on the phone with the pharmacy, gave me thorough driving directions to get there, and by the time I got there, my meds were ready. I just could not have asked for a more efficient experience. So important when one is feeling like shit from illness… the last thing you want is is to be lingering around for hours in a sterile, unfriendly doctor’s office. You want to be home eating soup, drinking tea, and watching the «People’s Court» as quickly as possible. That’s what happened for me today. So happy.

the worst, the rudest, the most unpleasant experience I’ve ever had. they talk down to you, they treat you like a number, not an actual human patient. I’ve never been so insulted.

The website says weekdays 8am-​6pm but they have new hours now. Monday-​Thursday 9am-​5pm. Closed Friday, Saturday and Sunday.

Sorry to say, I’ll have to update my review to even fewer stars! I have gone here for over a year for a routine office visit to get a script for a refill. It is always $ 60 for the office visit since I was not using insurance. Well, I switched plans and was now covered for this office so I used my insurance card for my routine visit and paid my co pay of $ 30. Then I get an email saying I owe an additional $ 70 and to pay it or it will go to collections. Why on Earth am I being billed more when I use insurance??! What a scam. Looks like I may have to find a new office if they can’t get theses simple things figured out! Watch out when you pay at this place!

This is one of the worst medical offices I’ve ever been in. I went in concerned that I was having an issue with my heart and there was no doctor on site… just an incompetent PA who was asking the receptionist which medicine to prescribe to the patient she saw before me when I sat down. When she finally did see me, she did not take any vitals and did not ask for relevant history. She just wanted to take her fee and scoot me along my way. I had to demand an EKG (for what I thought was a heart attack) and it was only then that anyone in the office even took my pulse (at least the tech had some idea of what he was doing)! I left their office with substandard care and incompetent medical treatment by the PA who had absolutely no personal knowledge or oversight by a qualified physician and went to another facility. And then the next day I went back to their office to pick up a copy of my EKG printout to have a competent physician review it and they could not find it anywhere.

These guys have been taking care of me for years. Amazing, thorough, clean, quick and with full facilities including x-​rays. Definitely recommend.

We have been to this Urgent Care a few times now. Wow! Could not believe the rudeness we experienced yesterday. From the Doctor!!! His Assistant and the student working there both spotted what they thought after careful examination, something in my daughters ear. They unfortunately wanted his opinion and he brushed us all aside and declared «it’s just wax, now get out of the exam room, I’m in a hurry». We were all stunned. Really did that just really happen? So now since I had doubt, I went to the Mezzanine level with Dr. John Foster (another urgent care in same building) and decided not to share the bizarre experience that had just happened. I asked him to take a look in my daughters ear. Yup he found a small ant!!! TG I followed up on that. However I do want to say that the first Dr. does have excellent people working there. He probably should just get out of their way.

I had a wonderful experience at the Sunset Urgent Care Medical Clinic. The staff was very courteous and I was in and out in less than 20 minutes. I felt like my medical issue was handled very professionally. I’m glad that I have found an Urgent Care center close to me, but I hope I don’t have to visit very often. I’ll try to keep the brazen yoga moves to a minimum to avoid any further back sprains.

The doctor was very nice, however, the working staff wasn’t. We came in and had no wait time which is why we picked this place. It was very fast and the docotor

Let me start off by saying that I almost never go to a «normal» doctor and in fact I think the whole medical profession has gone to SH**! I have several doctors in my family and therefore was lucky enough to be treated only by them. But as they have gotten older and I moved across country, I no longer can rely in them.
I was so sick the other day, I couldn’t even put my own shoes. My husband had to stay home from work to make sure I was ok. I told him I needed to go to the doctor immediately so we chose the closest one we could find. The office was clean and modern… it didn’t feel like a stale doctors office. There was no wait which was major for me at that time. I saw a very gentle and kind intern or student doc… I’m not sure what her title was but she did just fine. After her diagnosis, the actual doc came in and went over everything. I was in and out in less than an hour. I took everything they prescribed and 6 hours later, I felt so much relief… I could actually move.
All in all the office visit was not excruciating, I didn’t leave feeling over prescribed or even more importantly, unnecessarily prescribed. I felt the doctors had good bedside manner and that they didn’t treat the process like a factory WHICH IS MAJOR TO ME.
I will always prefer to see my holistic doc first but in those times when I need to take western meds, I would go here again.

We found the clinic online at 9:30am on a Saturday. By 10:30am my husband had already seen Dr. Kwaw, been diagnosed and gotten an Rx for antibiotics. It was an excellent experience all things considered. Very happy to know that this is available.

He is always a kind man available to assist you with whatever medical issues you present him with. I am lucky to have found him.

Soooo… Here’s the thing. I have really small (child size) inner ears. About 2 weeks ago (on a Wednesday) I got a silicon earplug stuck in my ear. I tried everything I could think of to get this sucker out, but with no avail. I finally resigned to the fact that I needed to go get it taken out by a pro. I Googled and this place popped up. I went in and they were very nice, had nice leather couches in the waiting room, only maid me wait about 5 minutes, and then whisked me away to a room to wait for the doctor.
A PA and a PA student came in moments later to assess the situation. They were bother woman and very friendly and to the point, which I appreciated. They looked in my ears and saw how tiny my ear canals were and gave it their all, but alas, they could not get this #$@! ear plug. They left the room for a second then came back and said that Dr. Kwaw was at another location but wanted to give it a go at 7PM if I could come back. My only other option was to go to an ENT, but they were closed at this point, so I agreed.
I came back at about 7:15PM and this wonderful man was waiting for me. Mind you, the clinic had closed at 5PM and he came from another location across town just to meet with me. He had me lay down and started to work his magic. Now I don’t know how many of you have ever had something lodged so far in your ear that no one can get it out, but your ear is mega sensitive and hurts like a mofo. He was so gentle and persistent and worked it out of my pediatric sized ear canals. This took almost 45 minutes, but it was soooooo worth it. I could hear, he put the ear plug piece in a little container so I could show my friends, and he didn’t charge me for another trip to the urgent care.
A few days later though I got an ear infection. I do not think for a second it was because of anything he did, but I was swimming and doing normal human things in the summer, so I probably infected it myself. BUT, when I came back to get some help with this beast of an infection, they were again, amazing and accommodating, and fast.
I made it a point to go back to them for this, even though I live in Santa Monica and they close at 5PM on weekdays. It was with the traffic to have them take care of it.
I did not see Dr. Kwaw that time, but there was a sweeter than anything else PA student that remembered me and was very through and sweet. I hope to see her back for my next disaster!

I Unilocaled Urgent Care clinics this morning because I had either badly sprained my ankle or broken it. Clean, nice, fast & Professional. In & out in 15 minutes…

Dr. Kwaw and his staff are truly amazing. They always get you in on the same day. The entire staff of doctors and front desk staff are always polite and friendly. I never feeled rushed and they always get me better!

Fast forward a month later. I return for an unrelated issue and got mis diagnosed BIG TIME. Dr Kwaw Eye balled it, diagnosed me and was then hesitant to actually run tests so I could make sure. Sure enough, two weeks worth of medication that made me sick and a test result later… he was wrong. This man tried to wrongfully diagnose me with something I would have had to carry with me my entire life and I will NEVER go back. It’s times like this I am overly greatful I work for a lawfirm.

I really wish I had been smarter and done more research before visiting this place. But as a resident of Los Angeles with no health insurance, I didn’t feel like I had many options.
I had been having terrible stomach cramps for days. I saw Dr. Kwaw and he had me lift up my shirt and he felt my stomach. After listening to a few symptoms he informed me that I had a stomach infection with so much certainty that I felt no reason not to believe it. He then took me into his office and referred me to the same pharmacy the other reviewers stated.
I went to the pharmacy and paid a shitload for some heavy antibiotics. I only took them for a few days and stopped because I felt it was just overload.
A few weeks later I went to the emergency room with similar symptoms, only to discover that I was suffering from some painful heartburn. I wish Dr. Kwak had told me that; I could have saved a lot of money on the ER visit.
Again, I wish I had been smarter, but I have not been sick that often in my life and am admittedly a little naïve about the medical world.

About a month ago I had a pain in my right big toe. I looked up the symptoms and I had an ingrown toenail. Very common, very treatable. I had a vacation planned the following week, so I wanted to get this taken care of so I’d be on antibiotics and healed by the time i departed LA.
Simple enough.
I called ahead and asked if they were able to treat this condition and they said yes and to come in. I obliged.
I was called in and showed what I thought was a nurse my toe. My toe was red and swollen, the infected area was humorously obvious. The nurse (i dont really know if she was a nurse or doctor) asked me if I had any redness or swelling. I found this kind of funny because it was like asking a clown if and where she could locate his big red nose. She examined my toe then informed me that she would have to make an incision along the inside of my big right toe. This was not a surprise, i did the research before going in and expected her to tell me that. An inch long incision to allow the site to drain, throw me on some antibiotics and then Id be out the door. I got it.
She seemed hesitant prior to doing any cutting wich made me worried. She seemed so hesitant that I asked if it was her first time. She said no but that she usually does this procedure on people’s hands. That was kind of a red flag but it really is simple so i figured it would be like messing up a 1 car funeral. Tricky to mess up. As it turns out, im not a medical professional, but i am a great judge of a looming fail.
She gives me about 5 – 8 big shots of lidocaine in my foot to numb me up. It hurt but I knew it was all part of the routine. My toe was fat by the time it was numb it was so full of the numbing agent. Probably normal. She made the incision. I didn’t feel a thing, at least the lidocaine is working. My toe begins to bleed. Im not surprised because she did just make an inch long incision with a scalpel into my toe. We make conversation. It continues to bleed. It bleeds a lot. Blood doesn’t bother me at all. I watched it bleed with the same curiosity I watch shark week with. It was foreign and honestly kind of cool to see (based on novelty, not a bloodlust of any kind… weirdo). At this point I figured it would stop any minute, shed patch me up and we would high five on my way out.
Nope.
It bled and bled and bled. She put a little gauze and pressure on it, but I could tell she wasn’t doing it properly. Both my parents worked in the medical field, my dad a doctor and my mom a nurse. Mix in a little common sense and any idiot can tell you that unless you lose an appendage, pressure will stop bleeding in pretty much most cases. She would lightly hold it there. Then she would have to change the gauze over and over again because i was bleeding through them about as fast as she could reach for a new one. A small pile formed and it continued to grow. The blood was flowing to the point that i could see the pressure fluctuating with my now increasing heart rate. Id feel my heart beat, then watch my toe rhythmically spew more blood. Obviously she hit an artery. This went on for probably 10 – 15 minutes before the what I assume «house doctor» (because ive had him the few times I’d been to Sunset Urgent Care) came in to give her a hand. He knew to come in because she left the room looking for him to help her.
The doctor came in and took over, although this visibly frustrated the nurse/​butcher. She kept insisting that she had it under control but given the literal standing pool of blood on the table, he used his better judgement. I was light headed at this point. He applied the proper amount of pressure and it slowed down enough for him to wrap it in gauze. His attempt was feeble because the gauze was saturated by the time he finished.
They sent me on my way, still bleeding. I called my parents to ask if this was typical of a minor surgery of this nature. They were very surprised to hear the details. When I got home my shoe had shape-​shifted into a makeshift blood kiddie pool. I didn’t realize this until i noticed a pool of blood forming on my couch. My house looked like a still taken from the OJ court proceedings, minus the ice cream.
This all happened about a month ago. I sit here typing this now with a toe three times as infected as it was when I went to Sunset Urgent care. I thought this would eventually heal its self but it looks like im going to have to give this procedure another shot with someone who knows what they are doing. If i sense any hesitation this time, Ill be sure to speak up.
Kiss my ass Sunset Urgent care. You wasted blood I could have donated to a good cause or a needy vampire.
–The guy at the pool party with the mutant toe–

An update to my previous review…
I went back about a year ago for an appt w/​Dr. Kwaw. When I got there I had to wait a VERY long time and then I didn’t even get to see Dr. Kwaw, I saw someone else whose name I can’t recall. I went in with an old injury that seemed to be getting worse; the Dr. I saw didn’t seem to care about what I had to say; he just gave me a perscription for tylenol and said to take the pills every day and it will get better. This other Dr. didn’t seem very confident, didn’t even seem like he knew what he was doing. Granted, that’s just my impression but nevertheless; it’s not a nice feeling to have when you’re at the doctor…
When I make an appt with a specific Dr. I expect to see that Dr. not some random stranger, especially after having to wait well over an hour. I’ve since found a new primary Dr. and a new urgent care; both of which I’m VERY pleased with.

Dr Kwaw is amazing! He is always reachable, will go above and beyond to see you ASAP, and is downright nurturing, fun and professional.
I don’t know what I’d do without him. Whenever I feel yucky, I give him a call and I’m taken care of immediately. Also, I had a tad of a problem getting down to why I was feeling gross, and no other doctor could help, or get to the bottom of it. He did some research and boom, in no time at all, he fixed me!
I love Dr. Kwaw. I think I may be his # 1 fan!