Starbucks

happy hour!

Slowest Starbucks I’ve ever been to. I had to repeat my order 4 times. The lines are always long.

This review is solely based on my experience with the cashier, not about the drinks:
WORST CUSTOMER SERVICE FROM THE CASHIER EVER! The cashier charged the wrong size for my drink, then forgot to give me the correct change at the end. She made it extremely confusing to sort out the correct change, acted like it’s a joke and it’s not her fault. Not that I want all the change back, but a simple apology would be much appreciated! I’ve always been a Starbucks fan, as the brand is well-​known for its good service & positive homey experience. This is just really disappointing to see.
Overall, don’t think I’ll ever go back to this Starbucks again!

I’m not a big coffee drinker, so I typically only come here when there’s a special deal or I have my bday reward. The few times I’ve been over the past few years, the lines are out the door because they are so slow here.
My most recent two visits have been much better than before. The staff is more pleasant and the wait time is less. They have improved!
I hope they keep it up.

A very busy Starbucks that is for sure, located half a block from USC in university village, parking is either in front from 4 spaces or you can walk a bit and park in their other lots in and around the village.
Got a breakfast sandwich and a caramel macchiato before going to Dodgers Home Opener.
Staff is nice and pretty quick to get you on your way.

This is the worst managed Starbucks. They are just super slow regardless of the long line. They keep chatting, giggling, touching here and there but don’t help the customers efficiently. Prepare 30 minutes even if you just want to get a coffee :)

WORST STARBUCKS EVER. SERIOUSLY. I don’t understand why this Starbucks is so ridiculously poorly managed when there are SO many customers and I’m sure is pulling in a ton of money.
I’ve came here twice now where I walked out because the line was too goddamn long. Parking is seriously inconvenient too, it shares lots with a bunch of different businesses, and often there is no parking so you just have to circle for 5 – 20 minutes. There is no other starbucks near USC with parking, so once after 20 minutes of circling around the parking lot I FINALLY found a parking spot and went in and the line was literally 20 people long.
It’s just completely not worth it, don’t even try.

Hella Trojans up in here! After the DayoffLA event was over I popped into Starbucks to get some caffeine for the ride back to Irvine. WOW, it was super busy! The line was almost out the door and there was not any open seats. To give you an idea of how busy it was, 15mins to get my drink. That is pretty long, but it was busy so what ever.

Lines are ridiculously long but I come here because of the location.
I don’t understand why during peak hour, there is only one cashier working. The biggest thing is that she can never get your name right. My name is nowhere close to Wilson and that is what she wrote on my drink. There is that one time «Maybe she will get it right» but she doesn’t. I doubt it is an acoustic issue so I don’t understand.
So please have more cashiers and baristas so there isn’t a long line that goes from one wall to the other. I would love to drive down to the other Starbucks but I can’t and Nature’s Brew might become my go-​to next time.
By the way, the 2-​star is a generous review.

Although the place is named Starbucks and sells coffee this location has non of the usual traits that makes the franchise worth visiting.
Being literally a block from USC, the place always has a long line of college students and is not surprisingly run by college students as well. Unfortunately these college students are slow, lazy, rude, and not one but friendly. The three times I’ve visited the barista made orders places after me first, constantly took her time to talk to the cashier, and would amble off to find some lids that the other staff members couldn’t find.
On top of that, the massive amount of studying students make the wi-​fi as fast as 1990’s dial up and the location is teeming with homeless people asking for change or a drink.
My advice: save your money and time and go to a real Starbucks.

Hands down the worst Starbucks I have ever been to. The cashier was rude
The barista was on the phone and seemed bothered when I asked her for ice water.
Ordered two tasty cold drinks but received two insipid watered down drinks. Yes this Starbucks is close to USC but I will meet my alumni at another coffee place and not here.

It’s a Starbucks with a few caveats:
1) It’s right by the north side of the USC campus, so expect to never find a table unless you’re a tried and true table vulture.
2) Because of #1, your drinks will probably take a while to make.
3) If you have a very complicated order and they get it wrong, don’t expect to get it fixed.
Trojan Grounds is now a real Starbucks and there’s also a new one across the street on Figueroa/​Exposition underneath Icon Plaza. If you don’t like waiting go to either one of those.

I HOLD STARBUCKS TO THE HIGHEST STANDARD OF CUSTOMER SERVICE AND THIS ONE PISSED ME OFF.
I like the actual place. The atmosphere is very loud, but somehow, very quiet at the same time. Pretty upscale for a Starbucks. I walked into this Starbucks near finals week because I was attending a Marina & the Diamonds concert at the Shrine Expo Hall just a block away.
It’s a long wait to get your drink. Like… A LONG WAIT. I waited at least 20 minutes. And then when I get there… SHIT HAPPENS.
This guy who’s taking my order looks so out of it. Every day working at Starbucks, you are supposed to be somewhat engaged. I understand that even baristas have bad days, but letting it affect your work performance and customer service is highly inexcusable. Wake your ass up and smell the damn coffee. THERE ARE BAGS OF COFFEE BEANS LITERALLY TWO FEET AWAY FROM YO ASS.
I tell him my order and my friend’s order and he looks at me with all the attitude in the world. His Sharpie just dragged itself so lethargically against the surface of the plastic cup.
Right next to me, a woman is making her order with the other cashier. The cashier that was serving the woman asks her for her name. And she says «Cindy».
All of a sudden, my cashier perks up and he says with this newfound energy, «IS THAT CINDY WITH AN I AT THE END?»
What the hell? You look tired as hell taking my order and then this Cindy with an I is suddenly worth your energy and I’m not? NUH UH. OOH BITCH, HELL NO. If I was a woman, this would be the moment I would take my earrings off, put my hair up in a ponytail, and beat yo ass.
Now angry, I walk to the pick-​up area. I converse with some other customers, who are tired of waiting for their drinks.
The drink comes out to me twenty minutes later. And it comes out really watery. But I didn’t give a shit that it was watery. I just wanted to get away from that cashier and Ms. Cindy with an i before I caused a riot. (BTW, HER NAME WAS NOT SPELLED WITH AN I.)
And you would think that because my cashier was so careful not to spell Cindy incorrectly, he would not think of spelling my name wrong. NUH UH. NOPE. BITCH DID NOT CHECK MY NAME.
My name is Norman. The name on the cup said Norma.
My friend’s name is Michelle. The name on the cup said Mitchell.
Congrats on being the worst Starbucks I’ve ever stepped into.

I only come here when it is absolutely necessary, or when I happen to be near the UV.
The service here is outrageously slow, for taking your order AND for getting your drink. Don’t expect to get in and out of here quickly, sometimes the line is out the door. There are always a bunch of people «studying» here but how people are able to be productive in such a loud environment, I’m not quite sure. Anyway because of this it’s really hard to find a seat, but sometimes there is something available outside.
All in all I’d rather go to the Starbucks on campus (at least they take discresh) or the one that just opened on Fig, they are way faster!

I’m a fan of Starbucks normally, but this one is right by USC. So it’s a unique one to say the least.
You will probably never find a spot. Because students camp here for coffee and wifi for hours.
And there will always be a line. Because students (like me) are caffeine addicts and will sleep through class unless they get caffeine. Understandable.
But with that in mind, the drinks are quality. YOU ARE NOW PREPARED.
Green tea latte with espresso shot. Tried it before? Don’t judge, try it :]

Just a note: (first of all, i feel so mean!!) after 150+ reviews, this is my first 1 star… how much does it say about this place?
Going for a 6 hour drive to the bay area, I had to pick up my cup of cheer… a red starbucks cup with a holiday drink. I first came in and the line was long but I didn’t mind because I kind of expected it. When it was my turn (which came pretty fast) I asked the guy if they had a certain drink. The conversation went like this:
Me: Do you have cranberry white chocolate mocha?
Guy: No, we don’t have that here
Me: Okay, just wondering… the other starbucks had it.
Guy: Starbucks don’t have any cranberry drinks
Me: Yes, the one in San Jose did…
Guy: No, they don’t have anything like that
And just like that, he ruined my holiday spirit. Not because they didn’t have my drink, but because he argued with me when I know other Starbucks have it. I’m really sorry that it’s finals time, you probably need to be studying, there’s a massive bunch of students and a long line but you don’t have to take it out on me. The customer might not always be right but this time, she is…
Needless to say, I got a skinny peppermint mocha which tasted pretty skinny and hardly any peppermint. I stuck two mini candy canes in my drink to make up for it. Hopefully next time, there will be more cheer.

I’ve been to Starbucks locations all over the world. I’m not only a shareholder but an incredibly dedicated customer who generally refuses to patronize any other coffee company/​chain due to my loyalty to Starbucks.
This Starbucks location is, without a doubt, the worst I have ever visited. Unfortunately, I live and commute through this area on a daily basis, and this is the only Starbucks within any convenient vicinity. There have been more instances than I can count where I have driven or walked past this location, noted the 18 person line pushing its way out the door, and simply walked past.
At many locations, despite regularly fielding upwards of waiting customers during peak hours, Starbucks employees manage to keep the line moving smoothly and efficiently. At the USC location, however, the line DRAGS on while patrons are forced to wait 15 – 20 minutes to receive their beverages.
For whatever reason, they are incredibly understaffed and poorly trained. There is no readily available management directing the hapless employees through the endless line of customers. Homeless people lounge on the uncomfortable wooden furniture inside the store, while over-​zealous students arrive at the crack of dawn to claim workspace at the location’s shabby tables.
In short, Starbucks should be ashamed of this establishment. It is both a poor business and reputation decision to have one, solitary and disappointing store available to the entire USC campus and surrounding communities.

Too many people here sometimes. Close to campus.
But they got hot college chicks here but too many hipsters!
I’ll deal with it for the hot chicks

Youch. this place is hurting for good reviews. My experience summarizes what all the others before me have said.
In short, good luck:
a. parking if you drive
b. not turning gray before you get your drink (no big loss if you’re already salt & peppa)
c. finding a seat once you’re in possession of your order
Nevertheless, I made several attempts to come study here and always left fuming and disappointed for having spent 25 minutes searching for a parking spot only to find a line snaking out the door and every square inch of chair space occupied.
2 stars because it’s still Starbucks, and I still like your coffee (even if your service makes me want to collapse into a bed of marshmallows).

If the average Starbucks is in the smack-​dab-​middle as a 3 or better, this one lands towards the ends of FAIL. It is the flunking kid with the white, dunce hat in the back of the «F+» students. He’s that stupid.
The first few times I went, I tolerated the store, but I felt it’s the right time for a review. Alright Starbucks corporation, I will interpret what FAIL means for this USC store in my mental dictionary.
1) The incompetent service:
The recipe for «Vietnamese coffee» that was ordered: 2 shots of espresso + 2 pumps of white mocha — that’s it no joke. If you screw that up, you need more than better hand eye coordination at the machine, you need a new brain and an education.
I did not realize this was the hardest custom made drink I bestowed upon your staff.
2) The rude service:
If you make a mistake with a drink, please correct nicely and don’t give attitude especially when I ask nicely and am chill about it. Also, don’t proceed to screw up the new drink again…
3) The slow service:
I also patiently waited for the new drink to be made after waiting 15 minutes for the first one. What is wrong with this Starbucks?
The average Unilocal rating for this starbucks needs to be lower considering it doesn’t service the USC student population correctly. I feel that this is another case of management getting lazy with cleaning up the store because they think it’s OKAY since they go «hey we’ll always make money from students no matter what since it’s a Starbucks next to a large university».
That’s not how you sell coffee — take a business class at Marshall for god sakes and take a latte with you too because it might take you a while to understand the concept of customer service in a textbook. You probably won’t even have a latte with you at the library since the non-​existent service was so slow.