Sprinkler Repair Guy

Maybe I should count myself lucky I never received a call back after reading the other reviews. Heard about these guys on the radio and decided to give them a call for some minor sprinkler issues. Left 2 voicemails and 2 emails and I never received a call back. I guess they don’t need the business. Went with a guy from craigslist.

TERRIBLE!
I curse the day I made the mistake of hiring these clowns. overpriced, incompitent, and second rate «rain bird» sprinklers. Should be renamed to «$prinkler Despair Guy».
you’ve been warned.

On the plus side: if you have a problem they will fix it and have done a good job with what they’ve done.

On the minus side–
1) They are very expensive. $ 200 for less than an hour’s work and does not include the price of parts, which are more expensive that getting the parts yourself, which I did after learning what they’d charge me.
2) They are very sloppy. They’ve been here twice and both times didn’t bother to clean up anything – old parts, boxes, etc. Everything left scattered where it landed. And after the first visit, they didn’t turn off the mechanical valve after they tested it and I didn’t notice it until four hours and lots of wasted water later.
3) They’re too busy. Wait days for an estimate, then more time after that before they do the work. Not the place to call if you’re in a hurry.
4) And the biggest problem is that there’s too many people involved. You talk to one person to schedule (and she screwed that up once – they just didn’t show and then I had to wait five more days for another visit.) You talk to someone else for the estimate and then finally a worker shows up, completely unfamiliar with the situation and doesn’t know what to do until you tell him. The right hand, the middle hand, and the left hand don’t communicate well with each other.

Sprinklers worked before they came out for an estimate. Now they don’t. The estimate itself was confusing and vague and hard to understand. Needless to say it was exceedingly high as well.

Hired them a year ago to replace my sprinklers in the front lawn. it cost me almost $ 3000. Today my lawn is dead. The heads were all placed wrong. They didn’t hit the areas that needed the water the most. The guy that did the job left the company right after he finished the job. They screwed up the drip system that was set up in the flower bed and all the flowers died. DON’T HIRE THESE GUYS!!!

I should have read Unilocal before hiring Sprinkler Repair Guy. Here’s the story: we were experiencing water hammer in our sprinkler system. Hired SRG specifically to fix this water hammer problem. They came out and said that replacing the ballasts would fix the problem. Six hundred dollars later, we still had water hammer. Several calls and return visits by a technician with whom neither my wife and I could communicate as our Spanish is next to nothing, we still had water hammer despite his repeated tinkering. After three visits by the ineffectual «sprinkler repair guy» I called and they put me in touch with the head customer service honcho who several calls and email exchanges later (plus a visit from DWP to check our water pressure) suggested that I look up how to repair water hammer online and do it myself… Aaaaargh!
Needless to say, I hope these shysters are out of business soon.

ScaM ! SCAM ! SCAM! Stay away from this place. I called to have a few repairs made on my sprinkler system .They didn’t want to repair it they wanted to overhaul the entire thing. I have a beautiful yard that is properly irrigated. I don’t need a new system I need repairs. Repairs are not their business. They wasted my time working out a ridicules estimate.

I’ve used them previously for landscape lighting and after 2 visits, they finally got it
Working. I called them to give me a estimate for lighting in a different area that was not working.
I was told it oould take 4 to 8 hours of work to find the line and getting it to work.
I had a stange feeling after he left so I decided to check the fuse box.
Guess what? It was not the line he insisted had to be replaced
It needed a fuse.
I saved a bit of money or sure

Horrible. The price keeps changing as do the install dates. Total incompetence. I spent thousands and my lawn and landscaping is dying. It is worse than what I had before. The installers try do side deals on the weekend. Don’t tell the boss! Questionable integrity.

These guys are the WORST! Terrible work.

Wow, where do I begin? This company has a guy named Alex who works for them, giving estimates/​quotes. This guy is a con artist at its best. I needed to change my manual sprinklers to automated. They send Alex. He comes in gives me a ridiculous quote of $ 860 for 4 valves, sprinkler timer, shutoff valve, and installation/​labor. He said they use the best products, and would put brass valves, best timer, and they do not use home depot products. I negotiated a price of $ 800. When the installer was done, Alex calls me and tells me he is going to finish and for me to go and check on the work. When I went to check and pay the guy, I could not believe what I saw. The installer had put in plastic pvc pipes, plastic valves, and a cheap home depot orbitz timer. That was not what we had discussed. Then, the installer guy calls Alex. I tell him about the situation. Guess what he tries next? Trys to play me dumb. I was just not in the mood anymore with this guy. I cannot believe he works for this company. I just had a horrible experience. I a writing this review for the consumers to know and be aware. So, next, we talk with the installer and he says he will come the next day at 8am for about a couple hours to install the brass valves, and install the rain bird timer in the front. Next day comes, I go to check up on the work and pay the guy. Guess what??? No guy showed up. He had taken his cheap materials and had dissapeared. Funny stuff. I have called the office and have complained twice on Alex and told them about the situation. I am not sure if they have dont anything about it or not. I will not recommend anyone to use this company, and esxpeically if they send Alex. They are crooks, charge alot, install cheap materials. I am glad I did not pay this amount nor will ever come close to using this company ever in my entire life. Consumers of Unilocal,you have been warned.

I recently had an extensive 2 day project done by Pedro from Sprinkler Repair Guy. He literally worked non-​stop from the time he came to our house the first day. Our 3 acre property required new valves, new sprinkler installation, swapping out and upgrading existing sprinkler heads, shutting off and capping valves, the installation of two new timers, etc. Needless to say it was a lot of work the Pedro was so efficient and helpful we have nothing but good things to say. The job was completed well below several other quotes I had received for the job and we are very satisfied. The sales rep Sara on the phone was lovely and Alex, who came to our house for the initial consultation, was great. Thank you!

Terrible. I completely regret using them. For example… I have visible PVC in my backyard near a sprinkler head that they installed. In the flowerbeds in my walkway leading up to my house the PVC is only 1 inch deep in places. They also left holes in my yard where sprinklers previously were located. Where they placed new sprinklers, I found if they did not have enough dirt that they would use rocks and old sprinkler heads. Terrible, terrible experience. I would not recommend this expensive service to anyone. They are not worth the high amount that they charge. This is one case where you do not get what you pay for.
One good thing… the guy that came out to fix the mistakes form the original guy did a good job.
One more bad thing… when I called to complain about the shallow PVC. I received no reply.
I am updating my review. Since my last review Sprinkler Repair Guy has come out and fixed the mistakes. Everything is working great.
Another update, the sprinklers are working, but they are missing the flowers in my walkway. I give up. I am going to figure out how to fix them myself.

I was contacted by Sprinkler Repair Guy for an installation for my soon to be backyard (one week from closing) after I filled out a contractor request form on RainBird’s website. I had to wait with my realtor (how I was able to get into the house before closing) until David showed up 30 mins late for the appointment and looked completely lost. Once he got there, I had to guide him with questions and even asked him if he would like to see the area in question.
David did not measure the yard and when I asked if he needed to measure the water pressure to determine PSI and GPM, he said he didn’t need to. He finally turned on the water and said «that will work.» I’m not an expert but reading online, PSI and GPM are critical in determining the size of the pipes, how many sprinkler heads can be ran at once, etc. Furthermore, he was asking me questions about how to configure the electronics, wiring, and pipes like I’m the expert. If was had the time and the knowledge, why would I hire him? Furthermore, he kept talking to my realtor and not to me. I believe I’m the one paying. Talk to me…
I received the quote later in the night (attached) and it was full of spelling errors. In addition, it said I needed 100 ft of wiring at $ 1 per ft (some how the total was $ 150?). How does he know this without measuring? Moreover, he wanted to place 45 sprinkler heads in a 4 zone, 2500 sq ft yard. The lot is strickly grass in a trapezoid shape; no flower beds, etc to work around. Three of the zones would be ~18 ft x 25 ft with one zone larger. Is he setting me up to hiring him for fixes? I’m sure companies make sprinkler heads that would cover the area with less than 11 – 12 heads per zone.
The professionalism and the crazy quote gives them 0 stars if I could. I hope they shut down soon as its clear they’re trying to steal money. In addition, looking online, for my sized lot, I’d be looking at ~$ 1500 when they’re asking for $ 3K.

I’ve left two messages for this guy. He received full payment (very high price), and am waiting for him to come back and do 2 things he promised to do. If he comes back and lives up to his promise, I’ll write a great review because he is an honest contractor. If he still wont return my call, I have to keep calling him, and he doesn’t finish the job, well, you know how that will go. Keep you posted!

These guys are con men. they quoted me one price .did the work and then the sprinklers had horrible coverage. they then doubled the price to repair the original work but didnt tell me until after the «additional» work was done. i asked them to fix three things in the second attempt. they said they would return the next day… iif i could just pay them for the work they had done as they needed to get more parts… i did like an idiot and now ts been over a week no call no show… guess im going to have to take them to small claims

I heard this company advertise on the radio and they seemed perfect since I needed my sprinklers and malibu lights repaired. I made an appointment for an estimate a week in advance for Sat. 8am. At 8 we received a call from the repair guy that he couldn’t make it, he had a flat tire. OK… so we told him we still wanted him to come for the estimate. After some discussion he agreed to 4pm. Shortly before 4 we received a call from their office that he couldn’t make it and that he wanted us to reschedule. At that point I figured our business wasn’t important to this company and I declined. What a waste of my Sat!!! I will make sure to tell others far and wide not to bother with this company. I guess they have all the business they need.

Called the «guy» three times. No call back, no business.

Hired this company to do Sprinklers and a French Drain. They came out gave us a verbal quote, we agreed. Spent 2 – 3 days doing the work and everything was fine until the bill came. It was $ 1K more than the agreed upon quote.
ACK! So we called and discussed it. It was very confusing honestly — I wasn’t sure if his story was that the quote he gave us was just for the labor? (who does that?) or just extra unanticipated work during the job. (there was a few things we could think of that miiight have increased the cost? although never in our wildest dreams that much!)
This negative review could have been avoided by being up front when costs were going to increase and why — so we could make decisions on whether we could afford the increase and what we wanted to do. before just randomly sticking us w/​an extra $ 1k.
In the end we compromised and he gave us a ‘discount’ — I don’t think either of us wanted things to get ugly — but we did end up spending $ 700 more than the original quote.
Also — the french drain left a lot of excess dirt in our yard that was not removed. excess dirt that is still sitting in our driveway. Awesome.
Maybe we’re a weird case, don’t know! But that was our experience.

After corresponding with the owner of this company on my horrible experience with the work that was done on my system, he himself came out to try to make everything better (without cost!). I admire any company who realizes that a happy customer is the best advertisement.
However, the workers he sent out to fix the problems still made some errors. I had to call again to fix the new problems. Finally, on the third visit everything was finally fixed. One thing that errked me was that one of the workers actually argued with me about the nature of the problem and tried to tell me I didn’t have one!
I still do admire the owner for taking a sincere interest in my situation in trying to remedy the problems, however, I think he needs to have a meeting with his workers and tell them how important it is to do things right the first time!
Added Note (Aug 2012) After four months of his «repair» my sprinklers are worse off than before he came. They weren’t adjusted properly (my lawn dried up in spots), their parts are beginning to leak, and some of the heads have stopped working. I am now forced to call someone else to do the work properly. I am lowering their rating from 2 stars to one star!