Sparkletts Water

This company has given me the runaround for 5 days! Delivering leaking water bottles and refusing to pick up. I won’t give them any stars til this issue is resolved and I can replace with a company I feel good about. Their customer service is sorely lacking in the word SERVICE. And their Supervisor was way worse than any of the service reps I spoke to. They need to reevaluate their staff most assuredly. I was trying to post 0 stars –bt I wasn’t able! They at this point don’t deserve even one in my book.

This just might be THEE most incompetent company in the entire world. Awful! Wretched! Appalling! Atrocious! Horrendous! Shocking and untenable!!! These words do not adequately describe the service this company provides.
I called to change my delivery schedule and change out dispensers. Knowing this company makes every mistake possible, I really took my time on the phone with this person, checking and rechecking each detail. So you will be bringing me water tomorrow morning? Yes. You will be bringing me a new dispenser tomorrow morning? Yes. And this delivery will be tomorrow morning? Yes. I want to make sure because I have to take off work in order to be here to meet your delivery person. So can you please be absolutely sure this delivery is scheduled for tomorrow morning between 8am and noon? Yes, I am sending the request over to the supervisor right now. So does that mean it is confirmed? Yes. I will receive my delivery tomorrow morning for sure? Yes.
So here I sit, not at working getting paid but waiting here at home for this delivery. It is 11am. No delivery. I’m getting suspicious. So I call to confirm this delivery is on the way. Their «customer service representative» tells me that my account is on hold for the entire month of December. I explain, I am leaving town and I rescheduled all of my December deliveries to this morning. I’m sitting here waiting for a delivery. Where is it? She says, yeah, your account is on hold for December. Clearly she is not listening to me. I tell her to get someone on the phone who can fix this. And I’ve been on hold now for 20 minutes. This is disgraceful. I will call back and pursue a resolution, of course.
But I think it’s important to let people know how this company treats people. And this is just one of many, many, many problems I’ve had with this company.
I’ve tried using their auto-​pay feature, where they automatically charge my credit card for my monthly cost. Immediately they were charging me for items that were not delivered, items I never even ordered. When I called to dispute the charges, there was no apology, just an incredibly disinterested person who seemed irritated to even have to deal with me.
But wait, there’s more. Every other month or so I would have to call this company to dispute charges. Their regular cost for a 5-​gallon bottle of water is $ 9.99. If you sign up for their «value plans» (which they have now discontinued) you would receive a free dispenser and 5-​gallon bottles for $ 7.99. Every time I called I signed up for a value plan for 5 bottles per month with a once-​a-​month delivery. Every time, they would over charge me, delivery too much or too little water.
Why am I still with this company? Well, I actually cancelled my account. I found out that if I bought a Costco membership they had a water service. When I went to sign up for the Costco water service, they referred me… yes…back to Sparklett’s. Apparently they outsource the service and have a deal with only that company here in Los Angeles. So I get 5-​gallon bottles now for $ 5.99 each and I get (supposedly) the better water cooler (the bottom-​load one) for $ 1/​month. But I’m still stuck with this awful, terrible, no good, very bad Sparklett’s service. And, yes, I’ve called them back and I’m on hold again. Still. Waiting. Waiting. Nobody there is competent enough to help…

CRAPPIEST COMPANY IN THE WORLD. I absolutely hate Sparkletts. How do you cancel??? I have been hold for four hours, and I’ve been trying to cancel for a year (keep giving up!). Once I finally get a hold of somebody, they hang up and I have to do the whole process over again. The whole thing seems illegal. DO NOT BUY FROM SPARKLETTS.

Worst customer service. I called and waited an hour on hold before they disconnected me. I had to call and pretend I was a new customer for someone to even pick up the phone. I was calling because I cancelled my service and they delivered water anyway. Horrible experience all around.

Worst service ever! I signed up a couple of weeks ago and they didn’t bother to show up to both scheduled set up days; they didn’t even call. I just called to cancel and after waiting 30 minutes they didn’t even apologize for not showing up nor did they try to keep me as a customer. Horrible.

Really horrible customer service — extremely long hold times with the toll-​free #; customer service reps who took my calls just kept putting me on hold, or transferring the call from one agent to another until I just get frustrated and hang-​up; unauthorized change of my plan from 3 bottles to 5 per month, driver recording that he delivered when he did not; overbilling, and difficulty in canceling account. Here’s what I did:
1. Called the Sparkletts dedicated 800# for Costco members — no luck.
2. Went to my Costco warehouse one Saturday and spoke with Daniel, a Sparkletts rep who was there to sign up more Costco members. I brought two bills with my handwritten history of calls to the 800# and the name of the customer service agent I spoke with. On the spot, he emailed his manager, Murray Milner. I took a snapshot of the email on his Ipad. I received a call from Daniel 3 days after our conversation. He said he took care of my requested account cancelation and zeroed out the current charges. Very helpful and sincere guy. More employees like him and his Sales Manager will definitely make Sparkletts a better service.
3. Emailed
Member Services a day prior to my Costco warehouse visit. I wrote that I was having a hard time reaching and getting resolution from Sparkletts. I got the quickest call back after a Costco rep contacted Sparkletts — 2 working days! HA! Provide your information to Costco– Sparkletts account number, name on the account, contact#. Thank you, Ryan of Sparkletts.
I will update this review as soon as I get written confirmation from Sparkletts that my account has been canceled, and I get a refund of my deposit.

do not under any circumstances sign up for this water service!!! unless you have about 5 hours set aside to wait on hold for customer service to cancel your service, dont go near this business. and even after i canceled, the delivery guy messed up and didnt pick up all my bottles so now i am stuck with 2 full 5-​gallon bottles which ofcourse i am being charged for, including my deposit which i cant back. i have sent multiple emails, tried the online chat option, and am on my 3^rd phone wait with customer service to fix this.
trust me… do not do this. its not worth it.

Everything was all great until I tried to cancel. The number does not even ring when I call it, and I have sent a number of customer request forms to no response. They finally got back to me and said they’ve put a 30 day hold on my account, but then I look and I have an $ 85 charge. THEY WILL NOT LET ME CANCEL. I have been trying for about a month now.

its no surprise they have such poor reviews, dismal customer service. first they kept bringing and charging me for more water than I ordered, then when i canceled service they kept delivering and they refused to take it back saying it was a food product. when i refused to pay for deliveries i didn’t want, they added late charges. Horrible customer service.

I’m updating my tepid review and adding a star for one and only one reason: Sparkletts ain’t Arrowhead. Arrowhead is a Nestlé product. If you have to ask what’s wrong with a Nestlé product then you haven’t been paying attention, and the answer is ‘everything.’ I’d rather send my money to Alabama than to Nestlé.

Horrible customer service. These people over charge. I cancelled my service and they charged me a bunch of bs charges afterward. Never deliver on time. Water is very mediocre. Rude customer service. I’ll never use them or buy their water again.

My husband Bill and I are extremely happy with Sparkletts water & service! We moved here from New England in November and cannot stand the taste of LA water! (Guess we are spoiled by all the fresh water in NH). Even my two cats will only drink Sparkletts Purified water! I couldnt imagine not having their services.

Since the announcement several months ago that our area (Sunland/​Tujunga) would have chloramine added to our water, we’ve been trying to decide on a water service. The one issue stopping us was where to put a cooler in our tiny kitchen — they all look so huge online. So while visiting the olive festival in Sylmar recently, we were thrilled to see a Sparkletts booth complete with an actual display of coolers. I walked over and inspected one, turned to my wife and said «look, they’re actually much smaller in person — this would fit right next to the fridge.»
Suddenly I hear a booming voice in my ear: «no filling water bottles?!» the Sparkletts salesman says. I physically jump — this huge guy has come from nowhere and almost seems to crowd me away from the booth. My wife and her friend have already started walking away. I explain that I was shopping and he’s now lost a customer. His only comment: «ok.» He never looks me in the eye. I leave too.
A few minutes later, feeling bullied and belittled, I go back and tell him I really was shopping but because he was rude I won’t be choosing Sparkletts. He tries to give me sales info, the only time he actually looks me in the eye. I say no, really, it’s too late. He looks and walks away with an «ok.»
It’s astonishing to think Sparkletts would take the time to set up a tent, put out coolers and water and sales materials, all presumably to get new customers, and then choose representatives who behave like this. All the guy had to say was «can I help you» and he probably could have sold me the works but instead everyone I know will be hearing «the Sparkletts story» for years to come.

Awful service (wasted so much time and rescheduled around their time as they are never available until we got our first delivery). Awful delivery service (The deliver guy finally made it to our place after multiple planning and missing his delivery dates. The delivery guy agreed there is something wrong with the machine he delivered but he said we have to call in for replacement!!!). Awful products (their water dispenser makes way too much noise and it made with very cheap plastic and looks ugly and above all it does not work properly).
We called in for service and they gave us the run around wasting our time.
Don’t waste your time on this brand.

This company billed for items never ordered or received, containers are not BPA free, but the worst part of this place is the terrible customer service and bumbling HUGE mistakes!
I had a ZERO balance and this company reported my account to COLLECTIONS in ERROR claiming that I owed $ 16! Then I had to spend huge amounts of time clearing this up and making sure that this company did not damage my excellent credit rating.
When I called «customer service», they agreed that I have a zero balance and «don’t know» why my account was sent to collections!
Company sending zero balance accounts to collections, billing for items that were never ordered or delivered… you have been forewarned.

Get water delivery from anyplace else. Walk to an old well, purify rain, fill your bath tub… all of those things are better than dealing with this company. Missed deliveries, days in a row, awful customer service and an overall unwillingness to do anything to solve simple issues.
They do not tell you when they deliver, they don’t let you know if they’re not coming. I can’t express enough my absolute disappointment and utter shock in the lack of professionalism. Not worth the time, effort or money needed to deal with them.
I was a customer of theirs for 2 months now and received one delivery of water. It not only took 3 calls and over 60 minutes to cancel, but it also