SoSPA at Sofitel

Over all, the facilities are nice and the staff is very friendly. I received a massage as a Christmas present from my boyfriend, and we decided to redeem them on New Year’s Eve. The massage therapist, named Andrew, was friendly but not engaging from a pressure stand point. He asked me once if the the pressure was ok, which it was, but it quickly dropped off. The stretching exercises were ok, but it took up way too much time. No fingers were used except on my feet. Unfortunately, I left my house keys in the locker and wasn’t able to call about them until Saturday. I called and talked to a woman named Adrianna, and she said that she had found them. I was not able to get back to the spa until Monday, and, to my dismay, the keys had been lost by the staff. They tried calling security, the hotel lost and found and checking the employee safes. Come to find out, they left my keys on the counter with a note and their communications log instead of locking them up. It was this oversight that was extremely unprofessional and unacceptable. Adrianna attempted to rectify the situation by telling me that management had just changed hands. It is an experience that I will never forget, and a recount that I will be sure to pass on.

Part of the Sofitel hotel in Los Angeles (although and oddly, you cannot get to it from inside the hotel; rather a separate entrance).
This spa is a bit on the smaller size (compared to Vegas spas), but not too small.
Ambiance is dark and comfortable.
Their dos menu has all the basic items.
Good service and a good specialists.
Their shower has about 12 water outlets, so it’s a nice addition to the establishment. Steam room is very clean.

Went to this spa on a Thursday afternoon and had a wonderful experience. I had a travelzoo coupon and it was a great surprise for an hour massage and an hour facial. An incredible value!!!
Staff:
Upon arrival the front staff was very nice and attention, addressing me by name before I had a chance to offer it myself.
Place:
The locker room was a bit dark but very cozy. The plush robe was a-​ma-​zing, loved it. The steam room and showers were great too.
Service:
Waited a few minutes in the waiting area for my masseuse (Andrew) and he did not disappoint. He was thorough, gentle and most excellent in isolating my sore muscles. Went to another room for my facial and she too was wonderful. Told me a little about my skin but did not do a lot of talking. Miriam was polite, professional, and friendly.
Parking:
The spa is now independently owned not by the hotel. I wish I didn’t have to pay to park but its LA so be prepared to cough up $ 8 :)
Overall great experience. A recommendation would be to offer a glass of wine or champagne as a nice touch at the beginning or the end to this classy joint.
I highly recommend this spot!

I went to the spa last week for a massage and facial deal I bought on travelzoo. Unfortunately, I’m not very impressed with the hotel. If you get a service at the spa, you can also use the fitness center and the pool. The pool is small and not so appealing. It looked like a motel pool instead of a pool in Beverly Hills. The spa is small but clean. The services were decent, but I thought it would be a more luxurious experience. Good thing I got a deal on travel zoo. Validated valet parking is $ 8.

VIP spa treatment was fantastic, my wife got to relax. She got the pregnancy message, and I dont remember what I got but it was great ;D.

When I looked at the spa website for services, I saw that the prices were a bit high. Not a shocker, though, since it’s typical of spas housed in nice hotels.
When I walked downstairs to the spa entrance, it was a pleasant environment. I was greeted by Hyede (sounds like «Heidi») who was a wonderful mix of professionalism and friendliness. I told her my day ended early and was a couple hours early so wanted to see if I could use the services prior to my appointment. She offered to give me a tour so I could see all the amenities. It’s a small spa and had a little bit of construction work going on. Because of this, unfortunately, it wasn’t a relaxing environment. (My tip is when booking an appointment, ask if there is any construction going on, especially if you want the whole spa experience rather than just going for a service and then leaving.) The women’s room was very nice and I lucked out that no one else was in there but me. That made for an extra calm environment.
Hyede had assured me that Jacky, my massage therapist, was going to be awesome. Even though I asked (because I told her that if my masseuse wasn’t fabulous, please switch me to another), I figured she had to tell me that Jacky was amazing because it was her job. So I went into my appointment with so-​so expectations.
I was pleasantly surprised! Jacky’s pressure and technique was perfect for me. She was friendly, asking me if there were particular areas that needed attention. Then Jacky was silent and went to work. I thoroughly enjoyed my session. She really worked on my shoulders but every part of me was happy after my massage.
Afterwards, I chatted with Hyede while she prepared my bill. She made sure to point out to me that a gratuity fee was built into my bill. FYI: It’s 20%. Since I really liked my massage from Jacky, I didn’t have a problem with that. I would inquire if that is a requirement if you end up not happy with your services. But I appreciate that the spa has a practice of letting people know so that you don’t accidentally double tip or just feel bamboozled by a «hidden fee.» I must also sing Aaron’s praises who I met at the end of my time at the spa. Just like Hyede, he was just as professional and welcoming.
Overall, I was pleased with this spa and would use their services again.

Went here a couple of weeks ago. Had an amazing massage session. It’s very peaceful and relaxing. The manager Krystal was very helpful.

Angela in the salon is the best in LA. A real expert at highlights. She does both me & my mother. She does a gorgeous job with Mother’s dark curls, framing her face with subtle highlights. And she manages to make my unruly drab mop a luscious, deep blond. She’s one of LA’s best kept secrets (although she’s not such a secret anymore).
Desk staff is warm & helpful. The spa has a calm, quiet feel — such a relief from the usual hectic LA salon scene.
Free valet parking at the hotel. In every way, a terrific experience.

O.P. is the best masseuse I’ve had work on my body in 37 years. He does deep tissue healing that’s far beyond a typical massage. After two massages with him I am pain free for the first time in many many years.

Had a wonderful experience. OP gave me the best massage I have ever had. Really recommend this venue to anyone who is the area.

If you want a real deep massage… find O.p. At this place. He is amazing. 20years of experience with acupressure and his own technics, I just can’t wait to see him again. Wow…

Got a beautiful haircut by Gia and great service from Hyede! Beautiful salon, great workout space with new equipment, and apparently killer showers (so my man said)!

Great experience! The staff is awesome and so professional from the manager to the front desk. I highly recommend to everyone! The massage was so great I didn’t want to leave! Thank you again

My fiancé and I went Valentines Day weekend. It was simply amazing. The massage was very relaxing (I fell asleep) Whatever oils they used smelled THE BOMB​.COM :) We then went into the spa suite where there was a shower with jets coming from every direction. THEN they have a jacuzzi tub SO RELAXING. We also had chocolate covered strawberries and champagne. I would love to go back once a month!

I had the expert facial with Tej. She is a fabulous aesthetician and a lovely person. Really wonderful relaxing surroundings and products (Decleor and Carita). I will easily go back to see Tej again!

I took my wife for her birthday. Aside from her initial surprise of the luxurious, serene, friendly environment, her massage experience was top notch.
She’s 7 months pregnant, so extra care was given. One word from her to describe the prenatal massage, «Orgasmic». Robes and sandals were über comfy.
The service is what really set this place apart. Booking was simple. The spa director and team were accommodating, even though we arrived a little late for the appointment. After the massage, she was treated to a beautiful tray of fresh fruit and pastries with a personalized birthday card and flowers! I looked like a king by the time we left.
All that said, I recommend this place anytime you’re in Los Angeles. If you live here, treat yourself… Often. Ask for Krystal Goden, the spa director. I’m confident that she’ll make sure your experience is exactly that… an experience.

Perfect Monday afternoon pampering at LeSpa facial by Takako! Great healing hands! I Love Tej — they are both amazing aestheticians!
The steam room afterwards was perfect and Love the Vichy shower!

I booked a couples massage last week and was very pleased with Heidi and her flexibility on the day scheduled, she was sweet and pleasant to talk with.
We arrived and were walked to the couples area which was secluded and very nice. We had an 80 min massage which was great! And after we took our time relaxing back in our private area.
The staff all get five stars!
The only complaints we had was the facilities seemed to not be maintained. The shower was broken and didnt fully work, the steamer wasnt working at full function either.
Our massage therapist did offer to move us to another room which was great but we decided to stay.
Overall it was a great spa day!

We went in on a Sunday around noon to try the place out. It’s walking distance for us, that that would be great. We went into the hotel first, thinking the entrance was there — and everyone was great… smiling, opening doors, saying hello. We found out the spa entrance was separate, so we went there.
We walked into the lobby of the spa… and there was no one. Anywhere. We waited about 8 minutes, and then finally called them, thinking maybe we could find someone. the desk on the phone rang in front of us. It was comical. No one picked up, and it went to voice mail.
We went in expecting to spend $ 350. We walked out knowing that we’d be spending it somewhere else. If they can’t get the MOST FUNDAMENTAL aspect of customer service down (and the easiest), how can we expect that they would do anything else right?

I got surprised with a gift from my hubby for our anniversary: a 1 hour manicure! Whoo hoo — what at a way to start a staycation.
The spa receptionists were friendly and helped me ease into vacation mode.
I was the only one in the nail salon (apparantly there was a scheduling mixup, and they obtained a nail tech just for me!) They made it happen. All without me knowing… hubby handled it all.
She offered me champagne, which I had to sorrowfully decline. I would have been asleep for dinner had I taken the drink, but I sure did appreciate the offer!
I was treated to a really relaxing and professional manicure — quite possibly one of the best I’ve ever had. The technician did an expert job on my nails, shaping them well and double checked with me that I was satisfied with the shape, easily adjusting when I asked for rounded corners. She asked my preference to cuticle care (cut or just push back.) and she listened! She kept a relaxed pace and had a light touch, which helped me relax. She chatted enough, and yet, let me set the pace which was perfect.
Then the heat treatment was fun: it was a hand gold mask. I had subtly sparkly hands :)
The best part was the hand massage with dry oil! Boy, I loved that part and it was not rushed.
Unfortunately, through no fault of hers, my relaxing hand massage got interrupted when hubby tried to send me a fruit smoothie, but the server didn’t seem to get the message. Other than that, it was idyllic.