SoCal Air Duct Cleaning

Be leery of this business!
I contacted the business and made an appointment for 2÷15÷2015 with Eddie for Air Duct Cleaning & Dryer Vent Cleaning Repair. On the morning of 2÷15÷2015, I called to insure my appointment was confirmed. Eddie told me there had been a burglary in one of the company’s trucks and that we would have to reschedule and he would throw in an anti-​mold cleaning (a value of $ 75). I agreed because of course that is a terrible unforeseen event. We rescheduled for 2÷22÷2015. I again called in the morning to confirm the appointment. A technician arrived on-​time but said he would have to charge more money to clean the vents (though the Groupon indicated up to 10 vents). Then the tecnician said the Groupon did not include both services, the title of the Groupon was, «SoCal Air Duct Cleaning Replacement & Dryer Vent Cleaning Repair,» which was clearly stated in two places on the Groupon. The technician said the Groupon was for EITHER the air duct cleaning OR the dryer vent cleaning. I searched through the terms on the Groupon and the description from the deal and could not find this wording. Furthermore, the technician said he did not have the equipment to complete the air duct cleaning. I called the company and spoke with a female and then she transferred me to Eddie. Eddie told me the deal did not cover both services. I read him the Groupon and the terms and he said Groupon must have made a mistake with the wording. Then miraculously the technician said had the equipment for the air duct cleaning in his vehicle, which he initially told us he did not have. Eddie said the technician could do the air duct cleaning but needed another worker. Eddie said he would call dispatch and call me back. Of course he did not call me, so I called him back. Eddie said there were no other technicians available to help. We again discussed the terms of the deal. He said the deal I was asking for would not make sense from a business standpoint. I told him the deal said it was $ 249 value. Again he blamed Groupon for the wording. I told him I would contact Groupon for a refund because I do not want services from such a dishonest business.

Everything went really good. They came in and did a thorough job. They made sure that they had finished everything before they left. They asked if I had any questions or concerns. They were real professional. I actually hired them to come back and do another separate job. In addition to the deal they had going for $ 249, there was an additional optional charge to have the coils cleaned within the air conditioning unit. I went ahead and did it. There wasn’t any pressure for me to purchase it, but I went ahead and did it because we moved into this house recently and it’s an older house. They haven’t had maintenance done on it. I think it was $ 100. They followed up with calls in a timely manner. They explained everything if I had any questions while they were doing the work. They stopped what they were doing to explain how it worked. They were real patient. I was pleased with them. There weren’t any problems.

I bought a Groupon for an air duct service because my landlords have never had the air ducts cleaned. I never used the heater because of this but the Groupon deal was too good to pass up.
Kenny called around 930am to let me know he would be arriving at 11am. He arrived on time and was very pleasant. He brought in the equipment, and while it was vacuuming out the dust he checked the attic and answered my questions. I had a lot of questions since this was my first time having the air ducts in the house cleaned and he answered them all. He also let me know about other cleanings his company offered, and recommended, but wasn’t pushy and understood why I didn’t want them done at this time. He made sure I had all my questions answered before he left.
He brought in the vacuum to clean up the little dirt that fell from the attic opening but he didn’t clean the visible dirt from the intake grill. Shouldn’t that be a part of the cleaning especially since his negative pressure hose was used there? I only paid $ 50 on Groupon so I’m not too annoyed about that, but would have been had I paid more. That was the only thing I wasn’t too happy about. But otherwise he seems to have done a good job.
**UPDATE
After I wrote this review, the next day the company called me to schedule someone to come back to finish the job because they said that the job should be done thoroughly and well. Kenny came back and was very nice as before. He came with a partner and vacuumed and cleaned the inside of the intake as well as re-​sanitized, and cleaned the grill. A lot of the dirt wasn’t coming off of the grill so Kenny even used some of my cleaner (they usually use non-​chemical cleansers) upon my request and really scrubbed to get as much dirt off as possible. I’m very happy with this company and their attention to customer service. I recommend them and will use them again in the future.

To begin with — they are the best professional service that I have seen so far and would absolutely recommend them to anyone looking for air duct cleaning in Los Angeles. They scheduled early via email and followed up with a reminder call a few days before the appointment and a day before the appointment.
They were prompt, courteous, understanding, patient in walking us through the number of vents that will be over and above the deal we purchased. Gave us a reasonable estimate and started working right away. They did their work professionally, bought all equipment’s they needed (even drinking water — so that they can trouble us less :)). My lil 2 year was running around and they were very careful working around him.
Extremely clean (they put on the red shoe covers and laid out sheets in the areas they were cleaning for easier clean up)
In my experience service providers tend to inflate the requirement and sell more of their services. When I asked them how frequently they would suggest that I do the cleaning they said 5 years once. They actually showed us how we could clean the dryer vent yourself and not have to pay for it as ours was the easier kind. Just to qualify we did not buy the dryer vent services from them, but they were more than glad to show us how to.
Extremely courteous, patient, punctual and willing to explain things in layman’s terms to a not so knowledgeable home owner on maintenance. Now that is 5 star rating for me all the way and they have lived up to their reputation.

I set the first appointment, which unfortunately I missed due to a last minute scheduling conflict. Rescheduled and they showed up almost exactly on time. Window was from 8 – 10, they arrived at 8:15. Immediately they went to work removing vent covers, setting up the duct vacuum, inspecting the ducts with a scope, and looking over the furnaces.
Very quick, very efficient. They did upwell a little bit. I bought a custom made electrostatic cleanable filter because my situation was unique and I had a hard time obtaining a premade filter I could use. They also tried to sell me a UV Germicidal insert. This is a good product, but my wife and I felt we didn’t need it. They were aggressive but friendly about the upwell.
The last thing I purchased was a total furnace cleanout. They removed the motors and thoroughly cleaned it and the surrounding housing, electrical, and other components.
This is the first time I had this done in my home of 17 years. We don’t used our furnaces and A/​C all that much so never thought about it until a friend had theirs done and they were amazed at the fresher air and less dust.

Well, I thought there presented themselves very professional over the PHONE, but when they scheduled me for a duct cleaning today, between the hours of 12 — 2, the tech called me at 12:04 to inform me it would be more like 2:00. This was a nice gesture of him, but when he was a «NO SHOW!» that’s when I called the office at 4:30 to find out why no one showed up or even bothered to call!!! So the person (male) who answered the phone said, «this was unusual» he would find out what happened and call me back… well, just like the first tech, NO CALL BACK! I’ve called numerous times since then, and wasted AN ENTIRE DAY… Be wary of this company, if you’re going to take time off of work or your BUSY SCHEDULE! They don’t show up, thank goodness, I don’t work, and stay at home taking care of my toddler, but I’m busy too, I’ve got a life. HORRIBLE CUSTOMER SERVICE… THEY’RE PROBABLY HORRIBLE AT THEIR CLEANING TOO, IF THIS IS ANY INDICATION OF THEIR WORK ETHIC.