Smith Brothers Appliance Repair

Called they guys yesterday it was complet rip off. The guy give me a estimate $ 350 to just changed water tank in my refiragator. End up paid him $ 65 for a visit. I went back on on google saw some video and it was easy to replace.

So much for being available nearly ²⁴⁄₇. Have an emergency situation and they aren’t able to get out here to handle it, too bad for me and too bad for their reviews.

This appliance repair company does honest work at a fair price. I received an estimate from a different company and their estimate was about $ 400 more than what Smith Brothers is charging. I’m very glad I called.

No trust!
After a net search for repair of my Dacor down draft cooktop vent I called DacorCare. They said that they could also service my Broan trash compactor. Great two birds with one stone.
Tony arrived and looked at both appliances then told us that he’d have to get back to us with the cost after checking the price of needed parts. He then gave us the service bill which was $ 75 for both appliances. We paid but he declined knowing anything about the fee reduction mentioned by the DacorCare rep on the phone for using the website. We noticed the bill was from Smith Brothers and had no mention of DacorCare on the form.
Tony did call back with a fee for the trash compactor of $ 350 to replace the broken gear. And a fee of $ 780 to replace the circuit board on the vent. Wow!
I know mechanical things but not electronic so I took a look at the trash compactor and noted a broken chain, not a broken gear. This lead me to a net search for parts. The chain was $ 19.25 and the circuit board was $ 178. I bought the chain and had my trash compactor running in 30 min. I now viewed Smith Brothers and Tony as rip off artists. He’d lied about the part and the fees were through the roof.
As for the Dacor vent, we contacted another service provider and found that not only was the circuit board in need of replacement but the control panel as well. I’d learned on the net that a faulty control panel often can damage the circuit board. Both were replaced for $ 490. That was considerably less than Tony’s $ 780. I can only imagine the additional cost he’d charge once he discovered the faulty control panel.

The lid lock mechanism was not working on my Maytag washer, He had no idea how to fix it .He just told me to buy a new washer. An easy way to charge $ 65 !

So, the technician I raved about previously was supposed to follow up with my Viking dishwasher repair, but never did. Unfortunately, after waiting for several months, I ended up calling another company.

There is a Unilocal Scam going on — I don’t know how, but places like this must create fake reviews. Its not possible for this place to get such good reviews.
I had a washer that needed the seal around the door fixed … I ordered the part — which is a lesson to learn — appliance repair places charge at least double for what the Sears part cost !!!
I thought I could do it myself — it took me 15 min to take the washer apart — I am not very handy… ran into a roadblock… they came out and wanted $ 200 to put it back together. He gave me some speech about taking things apart myself and so on … its all bogus… they have you in jam and think they can gauge you … as a bonus, my wife was so scared by the technician, she would not leave our housekeeper alone with him in the house and called me at work to come home … until we kicked him out.

They showed up on time and were very thorough when analyzing my problem. He was very patient and answered every questions I had. Great service and very professional.

I called for emergency for refrigerator repair, the lady did set up the same day service, a few hours later Dan showed up my place, I was hoping Dan to fix my fridge but realized that cost like $ 1,500, a serious problem that I fell I should buy a new one instead. Anyway I was happy for their services, I will be back in the future ;)

Felix showed up on time and got right to work! Looking forward to having a working dryer again!

Tony showed up on time and was very professional and knew what he was doing ,
he diagnosed the problem with the cooling system of our GE refrigerator immediately and brought in the right equipment to fix it ‚
in a matter of a couple hours we had a working fridge again, well done & at a reasonable price

Thought I needed a new stove and oven and Igor fixed everything! Saved me loads of money and time. I was told by two other people I needed new appliances. I will def use them again and recommend as well!

I called Viking repair to fix my range. Viking sent Smith Brother Appliance Repair to give me an estimate of the repair. Their service person was late to his appointment. Viking gave mr window of 10 – 2 pm. The tech arrived at around 4:30 p.m. At least he kept me updated about the progress of his visit to my home. Now, in this instance, the tech needed to repair the ignition module, which I already knew needed to be replaced. Well, to make a long story short, he wanted to charge over $ 300.00 inc. tax for a module that cost @ Viking less than $ 130.00 then, it came the shocker, over $ 300.00 in labor to replace a part that would have take about ½ hour or less if the tech is experienced. So the whole thing was way over $ 630.00 to fix which included some dubious discounts. I said no because it was a rip off. I have had bigger problems with my Viking refrigerator and the repair was no more than $ 300.00 for a $ 10,000 refrigerator. He was basically charging over $ 300.00 for less than an hour of work and that was with discounts. The good thing, because he was very late, he waived the $ 45.00 service fee which the reason why I gave them 2 stars. That was not a $ 700.00 repair but a $ 300.00 repair job based on the price of the part and $ 150.00 for labor. I guess I have to call someone else to service the range but, for the price, I could have bought a new range, not a viking, but hey this is not a new appliance, it is already 8 years old. Unless you have deep pockets and don’t mind overpaying for repair services, then call them no doubt they can do the job, but so is everyone else. $ 300 for labor! The tech said that’s what the company charges so, if you call them and charged you a shitload of money, then that’s your business. Not even my Jaguar mechanic charges that much in labor. I’ll say stay away! You’ll be a fool if you call them, they will charge you double or triple the actual cost for the repair. It pays to shop around even if you lose a few dollars trying to get a good price.
Update: One of their representative called regarding an email I sent them about the delayed call and the exorbitant price charged. I am taking yet another star because the lady began to bullshit about the financial department regarding how much they charge for a service call. If I could take yet another star I would after finding out the part actually cost $ 59.00 so they were going to make 600% profit on the part. Then I told her that what really kill the deal is their $ 300 dollar labor charge for ½ hour of work. I told her that we pay our neurosurgeons that much and this wasn’t brain surgery. She then said that if I could get an estimate they’ll see if they can do something for me. I said that why would I do that because if I find someone that could the job for less why would I go through the trouble? I mean seriously. That was insulting my intelligence. Would I go back and deal with them? Hell no! First impressions are lasting impressions and I don’t like people that would, with premeditation and treachery try to rip me off. Another thing is that they make you believe that you are actually calling Viking which in fact, you are not. Tomorrow I am calling Viking to get my range serviced.

The repair person Igor was on time and also very professional. He explained my options and showed patience while I made a decision. He handled the job thoroughly; and then, cleared and cleaned the work site.
In short, I was extremely satisfied. A job well done at a fair price. I will definitely use them again.

I usually have Sears come out and boy am I glad I didn’t. They charge me and arm and a leg for parts and labor and I dreaded this one. This was the fourth time my refrigerator broke down. I looked on Unilocal for an alternative and I found smith brothers and Russell!
Russell was amazing! He came in and assessed the problem with my Kenmore refrigerator immediately. He got to the root of the problem and saved me a lot of time and money. Not only that, he offered to do the service for free and gave me a 5 year warranty on the parts. If you’re looking for expert advice, workmanship and budget friendly repairs then these guys are the way to go.
Thank you Smiths brothers and thank you Russell. It’s nice to know there are companies out there we can trust and rely upon!
Ray Causly

Can not say enough about how helpful Smith Brothers, and specifically our technician Brad was with getting our office refrigerator fixed. Within 24 hours of requesting a visit online, Brad was in our office, and he was able to fix our Amana fridge with absolutely no trouble.
I would highly recommend Smith Brothers to anyone who needs appliance repair done quickly, correctly, and with no hassle at all.

Our oven broke down… and with the up coming holiday, we were worried about gerting it repaired on time. We called Smith Bros. and made a next day appointment. Thier tecnician Brad came out, on time and did the diagnois and repair in about an hour.
Great job to Brad for fixing our GE oven.

Why the sudden change of heart one may ask? Well, it appears that management keeps an eye on their Unilocal reviews and takes customer concerns regarding service techs not following company protocol and giving the company a bad reputation very seriously.
I received a telephone call from a customer care representative named April. She thanked me for bringing this shoddy experience to their attention via my review on Unilocal.She stated that they strive to do the best they possibly and reasonably can to make sure customers are satisfied so it was important that she gets my take on things and find out all the things that went wrong in my service call. A BIG plus.
After April went through my entire service call pointing out where the missteps by the tech occurred, I was told that the tech had been taken out of the rotation and she was going to make amends for the tech not calling in advance, which is standard operation procedure, and for the tech charging me outright without even presenting an estimate which is another no no in their book. I was expecting a partial refund of the $ 150 I was charged minus $ 45 for the service call fee in the event that a repair estimate was rejected. Let’s just say it was far and above that and well beyond my expectation.
What does that tell me? It tells me that they are serious about the quality and integrity of service and are looking to make sure their techs provide it at a high level and they’re taking a proactive step to ensure this doesn’t happen again. What more can you ask for?

**5/​26/​15
Smith Brothers staff April H. read my last update and contacted me almost immediately to resolve the issue. She was courteous and said she was committed to figuring out why I hadn’t received the rebate. We had a few discussions and got the situation straight. Finally received the rebate today. It has been about a year since our initial contact and I’m pleased to say this case is finally closed.
5÷16÷15 I have not received the rebate I was told I’d receive from paying for parts from when they had to come out a second time and fix my fridge. I’ve spoken to April several times over the months. Each time she has assured me they will send my money. At this point it is about the principle. I paid for repairs twice and it doesn’t make sense to have told me I’d receive monies then never give them.

Who do these guys think they are? The cable company?
4 Hour windows are just absolutely dumb, and though I see they’ve had great reviews its disappointing to find out they want me to be at home for 4 hours during the day to wait for them to tell me that they’ll need to come back.
Really annoying.