Sixt rent a car

I picked Sixt online because they offered a Mercedes convertible for $ 30. Everybody else was 3 times as much and for a Mustang. When I arrived, they didn’t have my car and offered me a regular economy rental. They bait and switched me! I begged the manager for help to no avail. I had to walk w all my bags to AVIS to get the car I wanted. Hate Sixt. Never again.
I told them I would Unilocal them to death and they didn’t care. I’m sure they will now be contacting me to try to buy some more stars but no. They had their chance.

Will never return to this location again. I’ve rented with them once before in Florida and it was a pleasant experience. However, the LAX location and staff are both horrible. First, the shuttle is supposed to arrive every 10 mins, but I waited over 30 mins and when I called the 800 number on my reservation, was on hold for about 20 mins and no one ever picked up. Other rental shuttles were coming repeatedly, but no Sixt. Finally the driver shows up and was nice, but his explanation for the delay was silly. Another woman said she had been waiting for 45 minutes for the shuttle. Finally, we arrive to the location where the customer service reps are not very nice. And another guest waiting in line was expressing his frustration with the shuttle service.
I requested a Benz when I booked the reservation 2 months in advance and they said because I was booking so early, they could practically guarantee it. However, when I arrived, they claimed they were all rented and offered me a Volvo. After expressing my dissatisfaction, they offered me a BMW for an addl $ 10 per day. It was late and I was too tired to complain so I accepted it and moved on. They didn’t even walkthrough the vehicle to go over its condition. The carpet inside was filthy and could use a good steam cleaning. Going back to Midway Car Rental when I visit LA again, where you are treated with respect and the check out process is seamless.

In one week I have rented two different cars from this sixt location. (LAX). Staff was very helpfull, happy and smiling all the time, besides I got a great deal which I could not find anywhere. Highly super ultra recommended :) I hope sixt keep this attitude and price policy.

I give this place five stars, please leave enough time for travails on the shuttle, and come prepared with all the proper info you’ll need to get a rental car, and you’ll be in and out in minutes. I was seen by some lady named Ashley, and she went out of her way to give me and my family such a great customer service. I was having a very terrible day, and it’s really the little things like this that lift you up. She found the best deal for me, and kept me relaxed. She’s funny, and she really knows her stuff. I thought she was the manager, but she politely said no. I’m recommending Sixt to more people, what a great experience!

I specifically reserved a CCAR on the website because the parking space at the place I was lodging was for compact only. On 26 January SIXT (LAX) told me that they had no CCAR or ECAR available and «upgraded» me to an SUV. When I explained my situation, the representative said that I could easily exchange my vehicle the next day at the Venice, CA location. Of course, that evening I couldn’t park.
I went to the Venice location on 27 January and asked for an exchange and was told that there were no CCAR or ECAR available, and that I had been upgraded so there was nothing he could do. The representative apologized then just waited for a response or for me to leave. I had to ask him to check inventory at Santa Monica, CA (he didn’t think to do that himself) and he looked but there were no vehicles available. He advised that I should check again later and go to LAX. By now, I had spent way too much time on this issue and had back to back meetings and could not spare the time and energy to go all the way back to LAX to deal with a new exchange.
I was very disappointed with my SIXT experience, my first one. I’m a premium customer and usually go with Silvercar for premium rentals, or even National Rental Car. In the former case, I know what vehicle I will get (and I chose SIXT this time because I wanted a CCAR). In the latter, at least I could choose whatever car I needed from an extensive fleet of economy and premium executive vehicles.
Sadly, I will have difficulty recommending SIXT to my friends in the future and certainly using it myself again.

Rental period: ¹⁄₂₀ to ¹⁄₂₇. Pick up: LAX. Drop off: LAS. Full size SUV.
It was my first time renting from Sixt. I booked with them through an on-​line travel site. I’ve never heard of them, but they had the right size of car for the four of us coming to Anaheim, CA for a trade show. I was more excited when I found out that they seem to carry a line of upscale models as well, something different from many of the other name brands.
What I liked:
1. Instead of a bus or one of those ugly and often dirty Ford or Chevy passengers vans, we were picked up in a very nice and clean Mercedes van. The driver was courteous, well groomed and professional. Something different from the get go.
2. The LAX location was inside the Renaissance Hotel. It was kind of small and a little bit odd for a car rental office. But, despite how busy it was during our arrival, the staff was friendly, upbeat and professional. They seemed to be enjoying their jobs. While waiting in line, a manager or supervisor came to each of us, apologized for the long wait and asked answered our questions.
3. The selection of cars was small but good. We did see several luxury models. We were given a Volvo X60. I love the idea, but the cargo space turned out to be a bit smaller for our comfort. We asked to switch and was given a Toyota Sequoia instead. It definitely had more than enough room.
4. The Las Vegas return location was easy to get to and, once again, they provided friendly, efficient and professional service.
Not so much:
1. After packing up the Toyota Sequoia, I noticed that the TPM or tire pressure monitor light was on. I called an attendant over and, immediately, the expression on the attendant’s face told me that he was dismayed but not surprised. Apparently, a previous renter had taken the vehicle to a lumber yard and came back with a note on the driver side passenger window indicating that the renter thought there might be a nail in the tire. But, after checking (arrows were marked on the tire, indicating the probable location of the nail) and finding no nail, the car was cleared for rent. I was also assured that this took place three rentals ago. Having experienced TPM inaccuracies on my personal cars and with the assurance of three prior rentals without incidents, I decided to take it on the road (after taking a picture of the TPM light). Some 40 miles and about 2 hours later, we safely arrived at our Anaheim hotel.
2. After a long day of conference, we returned to our hotel and discovered the «no problem» tire was completely flat.
3. After calling the Sixt toll free number, a tire change service came over. The tire was changed and not one but two nails were found, both deeply lodged in the grooves. Pictures were taken. So, TPM wasn’t inaccurate. We had a slow leak. So, was the tire truly and carefully checked and did the car really go through three rentals before us?
4. Unfortunately, because I did not purchase Sixt’s road side service, I had to drive the vehicle back to the LAX to switch for a new one. It wasn’t the best choice, but there was zero chance of me staying with the same unit. On the other hand, one would think or hope that Sixt would have been more understanding, knowing they could have compromised our lives with a car that should not have been rented, and just sent over a new vehicle. It would have been a true gesture of best class service. I decided to not top off the tank upon return due to the general unsatisfactory experience. Sixt can eat the charges for fulling up the ¼ tank.
Conclusion:
We were given a nearly new car with only 7 miles on the odometer. Other than a bit of dust at places (why? I don’t know), it was perfect for duration of our rental period.
I was charged for not returning with a full tank to LAX, but I was able to reverse the charge.
But, the big question is will I rent from Sixt again?
I don’t know. I feel that Sixt is unique and seems to be doing business right, but, when you are willing to turn and burn a compromised car and, thus, putting your customer’s lives in potential danger, you really need to rethink how you want to do business, especially earning and keeping long term customers. I have rented from many other brands, but this is the first time I ran into such problems. It is too bad that this was my first experience with Sixt.

If you are prepared there is nothing that can surprise you. I read many reviews before renting at Sixt LAX, and therefore had a GREAT experience!
RENT IT THROUGH THE PHONE! NOT ONLINE! you get better deals over the phone! *our rental was more expensive online. PLUS you don’t have to make any deposit over the phone, you can easily confirm your reservation without giving your credit card information. *Of course you can get a better deal if you prepay, but in my case, I always like to have the possibility to change my reservations, and therefore this was quite helpful, plus the difference with the prepay rate was no more than 30usd or so, so it wasn’t such a big difference after all.
The only thing I wish we knew before renting our Audi A5 is that there is no AUX IN or Bluetooth music connection to the car! (you can connect your phone to the car’s bluetooth, but it will NOT make connection to your music, this bluetooth connection is only for calls). So basically there is NO way to connect your music to the car (except for an old iPod dock station which nobody uses any more. I was SO lucky to have packed an old iPod with me, and therefore we were able to listen to our music, if not, that would have really ruined our roadtrip big time! and apparently when we told the SIXT lady about this upon our return, she said that ALL their Audi A5’s are like this! So please keep this in mind!
Above all it was a great experience. The car worked great! We got a special rate since our rental was over a week’s time (around 30% discount). We seriously doubt we could have found this price for such a car at any other rental place! So, for sure this was definitely a great deal! The return was SUPER FAST! You get out of the car and literally just go! They don’t make you wait at all. The staff is super friendly!
Points to consider:
1. Airport Shuttle: SIXT LAX is located at the Renaissance hotel, therefore you can get on the SIXT black mercedes vans OR you can get on the Renaissance Shuttle Bus too! This way you double your chances of getting in any of the shuttles without having to wait too long! When I arrived I literally waited less than 3 minutes for the first shuttle bus from the Renaissance hotel.
2. Waiting time: YES! everybody knows this is a small location, and a long o waiting line tends to await upon your arrival. BUT in my experience, it wasn’t that terrible. There were around 6 people before me, I thought it was gonna take more than a 30min wait, but in less than 15min I was already at the counter. There were around 3 – 4 Sixt agents helping out, therefore the line moved quickly. (PLUS there is free SIXT Wifi, which makes the wait a little smoother).
3. Car: Whatever car you are renting, the description will mention around 3 different types of cars you might get. PLEASE EXPECT TO GET THE LEAST COOL ONE. If you have this in mind you will not be disappointed. Example: I rented the «BMW 4 series, Audi A5 or similar to group LTAR» — OF COURSE I wanted the BMW 4 Series, but we got the Audi A5. NO BIG DEAL! But some people make a big fuzz if they don’t get the coolest car from the description. Please be aware that for every 5 Audi A5’s they have, they probably only have 1 BMW 4 Series, therefore the chances of getting the «coolest car» is limited. Still, you might be lucky and get it, but be aware of the situation in order to avoid an unnecessary bad experience… We actually asked if we could call back later during the next few days to see if we could change the AudiA5 to the BMW 4 series, and they said that there was absolutely no problem with that. We called several times, but no one seemed to have the BMW 4 series. Actually we were told ONLY LAX location has this car, we called like 4 to 5 times to LAX location, but they kept saying they didn’t have it, and only have A5’s available.
4. Car damages: When you get your car, they print out a ticket where they mention all the current damages that your car has, like scratches, and so… We noticed our car had more than what was mentioned on the ticket *the bumper had some additional scratches, so did the wheel… so we called an agent, and he quickly added the missing damages, he did it with his phone, and took no more than 2 minutes to add them and immediately sent the new updated ticket to our email. This process is in fact quite quick, but just be aware of this in order to avoid being charged for damages that weren’t caused by you.
5. I read in other reviews that for CA residents you need to have some sort of phone bill to hand over upon your arrival, but you don’t need any of these except for your credit card, passport and drivers license with you if you’re from anywhere else. *Just thought I mentioned this again, in case someone missed this info.

Avoid at all costs! If you are from America they treat you like your not. Meaning, if you are from the country you have to provide them with extra proof. Although we booked ahead they didn’t have our car so thought they were doing us a courtesy by upgrading us. We reserved a Toyota Camry and was upgraded to a Volvo… now I’m a tall girl (hence why reserved full size) this Volvo was so small and not fuel efficient. We drive it to Vegas. It was such a hassle and secret charges they add on when you get there. The one star is for their uniforms. They were looking very stylish but this place is awful to rent from. Don’t do it!

Don’t get fooled by «BMW, mini cooper or similar car»
Only had toyota corolla and when I asked how is corolla similar to BMW & mini her response was «corolla is bigger so it’s actually better».
And then they offer discount off of an upgrade
That’s how they get you.
We ended up taking a cab to different rental car place it was a nightmare.
Don’t waste your time with this guys one star is too much for this place.

I made a reservation online and arrived at this location to pick up my car. The guy at the desk didn’t know what he was doing and ran 2 authorizations (plus some extra amount on hold they didnt tell me about when I made my reservation) on my credit card that locked up my remaining balance. I was left on the side and ignored for about 20 minutes. I asked the manager if there was anything they could do to honor my reservation and she said no. I asked her if there was another rental car company around and she told me the wrong direction– so I ended up taking a midnight stroll in LA in the cold with all my luggage.
I’ll stick with one of the more expensive companies in the future, I’d rather pay more and deal with professionals than take a risk on this company/​location again.

This happened in the fall but I doubt things have improved.
I had an offer through American Express to receive an additional 20% discount if I booked a car at a certain luxury level which I did. I followed the instructions meticulously as they were detailed on the site. I thought after my booking everything was done to receive the discount and had seen for myself the desired purchase price as expected.
However when I arrive at the rental place, my quote did not in fact reflect the discounted price. And when I told the customer service representative she told me that I would have to pay the full price because the discount steps were not done properly or did not go through on their end. We did not see eye to eye for 15 – 20 minutes as I continued to argue my point that I was not going to pay the full price because I had done everything required of me in order to receive the discount. She was not budging on offering me the discount on her end and even when the manager was called over to assist, the manager was hesitant and reluctant to offer the discount to me. After my ultimatum of canceling the rental altogether did the manager offer to give me the discount on her managerial discount.
Overall the process of waiting in line and for the shuttle plus the arguing took over an hour and half, half of which was in a boiling parking garage. I felt like they did not give me the benefit of the doubt that there was an error on their computer and made my first experience with Sixt an unpleasant one. I understand that the problem was not their fault but to issue blame or put the customer in the wrong was not right. I shouldn’t ever have to feel victimized for something I had no control over.
That being said I didn’t have any issues with the rental or the return experience. The car was great but it didn’t make the start of my vacation enjoyable and I most likely will never use Sixt ever again, especially at this location. I’ll stick with Avis, Budget or Enterprise.

Not a single glitch, and just affordable smooth process all along.
I’ve been burned with prior car rental experiences from LAX. Everyone knows there’s the main brand expensive rental companies, then there are those other ones that you haven’t heard of as much. They’re often much more affordable, but it’s a gamble. I’ve been to another of those places at LAX, and I’m glad to see they’re closed since the last time I was visiting family. So I was admittedly a little scared about trying out Sixt. But I will not hesitate next time!
The shuttle was at the airport pickup (they give you instructions, you won’t be lost), and we were picked up within 10 minutes. The rental booth is at the back of the Renaissance Hotel, and the staff are very prompt and courteous. I think that might be the absolute fastest I’ve been through a car rental counter, and I’ve traveled quite a bit. You go up to pick up your car from the roof of the parking lot, drive out, drive back to the exact same place you picked it up, and done!
I had no trouble with any extra charges, no complications with the car, no issues with the staff. The shuttle to take me back to the airport was there within about 10 minutes, and you can take either the Sixt or the Renaissance Hotel shuttles.
I’ll definitely check out their prices again, the next time I’m in town!

Well, I wanted to think that things have gotten better, and that all these reviews couldn’t be that bad. Good thing I booked a backup with Budget. I don’t know what the counter or the Renaissance looks like due to the fact that the shuttle decided not to stop. I waited for the Sixt Blue shuttle for about 10 minutes, and watched it drive right by the pickup spot at the airport. So then I got on the Budget shuttle.
If you want to run a rental car company at the 5^th busiest airport IN THE WORLD, I suggest you get a few more shuttles.

What an awesome rental experience! I have rented from almost every rental car company out there, from Enterprise, Alamo, Hertz and even Silvercar, and I decided to give Sixt a try. After reading some terrible reviews on Unilocal I walked in to the most friendly and courteous staff and an amazing rental experience. It had to be the fastest rental car process I had ever gone through. Chelsea helped me at the front desk and was extremely sweet and gave me a free upgrade. I originally booked a Mercedes CLA or similar (PCAR-​Premium Car) and I received a BMW 328i (LCAR– Luxury Car) as an upgrade. I gladly took the upgrade and got my keys and I was gone.
Here’s a few tips for all the one star comments… If your a local LA California resident… you most likely will have to show proof of address through a utility bill or bank statement… This is not new or weird or a bad business model but a way to ensure the vehicle is not stolen. Living in LA I’m not surprised that they have issues with vehicle theft…
Second, if you reserve a black Mercedes as pictured… you probably wont receive a black Mercedes in real life… This is not Fletcher Jones motorcars… this is a rental car company… you don’t get to pick what you want… If you want to pick the exact car go run over to your local dealer and buy one yourself…
Lastly, the employees aren’t rude, they are simply tired of dealing with incompetence… I have no idea why people are so critical of a rental car, its not your car… Grab the keys and go start your trip, your trip should not be determined by a rented car ladies and gentlemen…
Thanks again Sixt! Your my new favorite for rental car companies, I will be booking through you guys again and again!!!

As others have said there was a 25 minute wait at the airport was luckily enough to get on the bus as others were turned away. Not a good start.
Got to the hotel there were easily 20 people in front of me and shortly after there were 20 behind me. It took about 45 minutes to check in and i was thoroughly annoyed.
Got to the counter where this cute girl was friendly and nice (they all were). Got the best insurance since i have none and dont know what to expect. They ran out of the mercedes i rented and upgraded me to a bmw328. I was a bit annoyed by that because i wanted the mercedes. But once i started zipping around LA in that car i was pretty happy.
Glad everything was smooth and comfortable. Some waiting but i had no problems.

Waited for 25 mins for shuttle bus — arrived at desk and 8 people in line and only one agent — another arrived shortly after but line didn’t move — waited in line at least 30 mins — haven’t gotten the car yet
Called 3x to secure a child seat — they didn’t have the right size when we got the car. Had to WAIT AGAIN until they brought one from their central location
Not coming back
Would give them 0 stars if poss
followup from the sixt response below after i sent the details
Dear Mr. Barzel,
Thank you for your e-​mail.
We do apologize about the inconvenience caused to you in this instance.
We have gone ahead and filed a complaint based on the information you provided.
This complaint will be forwarded to our complaint management team and will be referred to accordingly.
3 days after I sent the email and received that response…
NOTHING
why bother answering if you aren’t going to do anything?
just the worst

I was really concerned with all the bad reviews, but the rate was super cheap and I had to give them a try.
Once I arrived at LAX, there wasnt a wait for a shuttle, it was already waiting there for passengers. When I got to the renaissance hotel, the layout was a little strange, but found the counter after turning the corner in the lobby.
There were about 4 people ahead of me. The line moved pretty quickly. There were three desk agents, all very personable and friendly. A couple of them were trying to really sell the add-​ons, but they pulled back when they could tell the customers just kept declining everything.
Our agent was super nice. I wish I remembered her name, but she wasn’t pushy about the add-​ons, made pleasant small talk. Even checked about other vehicles available, and did so with a smile. The last time I rented with Avis, the agent seemed really annoyed I cared about what car I drove. Not the case with sixt. It was a great experience.
We got a mustang convertible. The only other conv they had was a corvette for an additional $ 150 a day. Car was nice, it was a little dusty on the inside, and I found a can of soda in the center console, but overall it was clean.
Their fleet is really nice. People in front of us reserved luxury cars and they got BMW 3 series and C300s.
Returning was super easy. Only waited about 5 minutes for the shuttle back to LAX.

Renting a car from here was a HUGE disappointment. Although they are full staffed in all three stations — not all staff is competent and well trained. I was fortunate enough (sarcastic) to be helped by the person who only repeated the memorized lines, and didn’t actually think about what she was saying.
Half-​way through my experience I asked the staff person next to her to PLEASE help me. She did help and things were a little better — but not much.
One of the biggest issues is that they require California residents to have proove of residency in a form of a utility bill to rent a car. They do not accept a California Driver’s license as proove. They do not communicate this requirement when a California resident makes a reservation for a vehicle. This makes it a very time consuming process to rent a car. I found my self trying to access my LADWP from my cell phone (I hard thing to do since I don’t have my passwords handy nor account numbers). I was then offered to provide a bank statement instead. That in itself is a problem too. Mobile bank apps do not show statements well — they only show balances, transactions and ability to make transfers, etc. After trying several ways to get to a statement — I was finally able to view a statement on my phone and that was what enable me to be able to rent the car.
As you can imagine– this holds-​up the line and there were as many as 10 people waiting on line — due to this painful time consuming process. When I went back later to drop-​off — I saw the line to be much shorter. I guess, it all depends on how many California residence are renting.
The staff upstairs is much nicer. Thank goodness (and the only reason for me giving them any stars) — I must say. Returning the vehicle was a smooth process as well.

I almost walked-​out during the rental-​paper work process. The only reason I didn’t is because I very much needed the car and I had no time to go find a different place to rent.
Honestly I am not sure that I will ever rent from them again.

I get the feeling that Sixt doesn’t quite have everything together.
We arrived at the Renaissance at 12:30 in the morning and there was a line five people deep with three people working the counter. We get to the counter with our reservation and they walk through every option they have. After reiterating that we didn’t want anything extra, we get our car and a pass to get out of the garage. But wait — the pass doesn’t work and we have to get back in line to get a working one. Ugh.
The car rental process itself was like pulling teeth, but the rate we got was good (eventually) and the car ran like a dream.

Good bad and ugly
Read the fine print!!! I was already aware of this but most are not.
Minimum deposit $ 250 or total cost of rental. So if you rented a car for $ 100 for 1 day deposit is $ 250 if you rented same car for 10 day your deposit is $ 1000 (pre-​paid). If you didn’t pre-​pay you deposit is $ 2000. Depending on your card company it might just hold the money or it might charge you on the which means it could take 3+ business days to open up the funds on your card. This is not a rental car company for people who have limited funds.
My experience
Started off on a bad note
Waited over an hour for a car that never came, Mercedes C class. I asked every 15 minutes. Always being told the car was in the carwash and it would be up shortly. Finally they told me it was already rented out. Amateur to say the least. After making a big enough scene they finally upgraded me into another car. Which was great and all but I should not of had to go through the torture for an hour. They also offered me a free tank of gas, meaning that I didn’t have to fill the car up upon return (this will come into play later in the review)
The good part of this review.
The entire time I had the car and didn’t have to deal with their customer service. So really, I should be thanking the car manufacturer.
The ugly part of this review.
I return the car and the check in process went smoothly. Remember that tank of gas that they said they gave me for free. Well I return the car on fumes. Walked inside talk to a customer service person having them show me my contract and confirming that I did not have to fill up the car. She went back into the notes, chuckled as if the notes described our entire awful experience when trying to pick up the car. I asked to see the notes and she refused. But did ensure me that I would not be charged for fuel. So I went down and caught the shuttle to the airport. While waiting for my flight I got an email with an invoice from my car rental. $ 230 for refueling! So I immediately called, only to get a call center, telling me I would have to wait till Monday to talk to a customer care person. He did not want to help me in anyway. Truly making it the worst experience!
I was able to finally get the problem resolved but only after taking up valuable time out of my workday to do so.
Just save yourself the headache and rent from another company. Hertz has premium cars as well. And customer service that stands up to the premium package that you were paying for.

Fahrzeugwechsel wegen Ölwechsel vom Audi A5 auf Mercedes SLK 250. Es ging alles problemlos. Und nach der Rückgabe würde man sogar mit persönlichen Fahrer zum Terminal gefahren. Das ist mal Kundenservice vom Feinsten.

La empresa es excelente pero la atención en los ángeles es muy mala. Desde que había solo 2/​empleadas y había una demora de 25 minutos para que te atiendan. Había alquilado una Suv y no la tenían. Me ofrecian o una suburban o una minivan y nada mas. No quería esos autos porque son enormes y eramos solo 3/​personas. Finalmente accedieron a cambiarlo en las vegas. En las vegas la atención y oficinas eran increíbles. Era como si en los ángeles hubiese ido a un mc donalds y en las vegas a un four seasons. A mejorar esas oficinas de los ángeles. Una empresa como SIXT merece mejor atención e imagen en LAX