Shofar Limo

I booked a 57 passenger charter bus through these people. NEVER AGAIN! Five weeks prior to the trip, I wanted to change the pick up time by ½ hour (still within the 5 hour minimum) and was told there was a $ 125 fee to make any changes.

This bus company is awful. They’ll charge your card but refuse to send you a receipt for weeks. The female supervisor has a major attitude, and so does their sales manager Patrick. I called to get a final receipt for several days. Finally got Patrick who said he’d take care of it, and told him it was an urgent matter. I called back 45 minutes later only for him to give me attitude saying «well the invoice has to be created» as if it was some big to-​do. Their customer service is not 1 star, it is ZERO stars. I feel bad for the young man who answers their phone calls.

These guys aren’t really a tour company. They subcontract their buses from other places, so they really can’t control how goodman safe the bus is.

Worst customer service ever!
AVOID THIS COMPANY AT ALL COSTS!!!
Such a bad, rude, unmannered, unprofessional, and extremely unkind service!
The female agent, who called herself «supervisor», which I highly doubt, needs to be awakened from her spirit of foolishness and severely rebuked!
The company will be losing businesses because of her definitely!!!
Woe unto the company, unless she be fired immediately!!!

I used Shofur back in May to transport my wedding guests from the hotel to the wedding venue and back (45 min each way). It was a fairly straightforward contract. One bus, about 25 guests to and from, with clear pick up/​drop off and return times/​locations. I had booked 4 months in advance and the people I spoke with were pleasant and the process was pretty easy.
Here’s where it went downhill: I was supposed to get a confirmation phone call the day prior. This never happened. I had to call them and was assured everything was still on track. This was fine, but didn’t leave me too confident.
The day of the wedding they got my guests to the venue about 20 minutes late. We had to delay the wedding since over half of the guests in attendance were on that bus.
What really infuriates me is what happened next: The driver stated to my guests that the bus would be leaving to go back to the hotel promptly at 6:30 – which was hours prior to when they were contracted to leave. My guests told him what time the wedding ended and he argued with them about it! To the point where my guests were offering to pay the driver for any extra time, to be assured they would not be left without a ride back to the hotel and I wouldn’t have to deal with it. I heard this same information from several of my guests, who didn’t know one another, so I believe them 100%.
What a rude, unprofessional and frankly shameful way to behave. This had been booked for 4 MONTHS. I had it in writing. Whatever happened next, I’m assuming that the driver contacted the management because there was no more discussion about it. They left at the time they were contracted to, and the issue was dropped.
I would never recommend a company that would involve passengers in a contract dispute, provide such terrible customer service or would so poorly communicate.

Avoid this place at all costs.
We arranged a large group to be picked up from LAX (two large buses), over one month in advance. All details were provided including flight numbers, contact numbers for the groups, and pick up time.
We were scheduled to be picked up in the evening, we called on the morning of our pick up to double check that they had the correct flight details. They did not have any of the details we gave them, only the pick up time. They referred us to their «²⁴⁄₇ Dispatch» to give them the info, which is really just some guy with a cell phone who doesnt pick up.
The night of our pick up — we were left waiting in baggage claim for over an hour. A huge group. When the buses did finally get to us — they said «we dont know, we were just dispatched .» After finally arriving to our drop off location, we removed our bags ourselves and the drivers had the audacity to ask «what about our tip?»
A few days later I called Shofur to get an explanation, they told me their supervisor Armir (The guy mentioned in the company info on this page) would call me back. I’ve called over 4 times in the last week to get an answer, nothing. We werent even given an apology.
According to their company info «He believes that Shofur Limo’s success is a byproduct of the exceptional customer service delivered to each client.»
This is by far the worst customer service I have ever experienced, especially with a large group paying a handsome amount of money. This is a pathetic excuse for a transportation company. This type of service reminds me of limo/​bus companies from the 80’s. A disregard for their customers after they receive the money.
Again, if you need something reliable, avoid this company.