Severance Dentistry

Easy parking, fast service, good price, and great staff.
Very happy to find this place. I highly recommend Severance Dentist.

Wow, this is going to be tough writing a review for Severance Dentistry because I’ve came on multiple visits with different procedures (composite fillings and wisdom teeth extractions) that produced different experiences. I also have experience working in a private dental office in Santa Barbara so I’m familiar with the ins and outs of the dental office and dental procedures.
The dental office is located in a large building with other relatively medical offices alike. A private parking lot is located behind the building on Ardmore Ave where the parking is free by validation through Severance Dentistry or when the parking attendant is unavailable.
Located on the second floor, Severance Dentistry has a front office/​waiting lobby that is clean and nice, along with leather couches, Korean magazines and a Sparkletts water dispenser available for patients, which gives one star at maintaining a clean and welcoming environment.
As a patient, I check into the dental office by writing my name on a clipboard with name and time, which I would think seems a bit ancient since the front desk has computers and why would I have to sign in manually on paper? Along with the ancient ways, when my dad paid for the procedures, they give us a carbon copy receipt of payment, which is surprising because do they not keep an electronic copy of records of payments or print a receipt copy if they did? Hmm I have no clue.
On the plus side, I don’t wait too long after I check in. I’ve waited 5 minutes at most and they are very prompt at seating me at the dental chair with the bib on. Give them one star for no waiting upon appointment time arrival.
For me personally, I notice how they maintain their operatory (treatment room) such as the effective use of barriers (blue stickies), disposable instruments (white suction tips/​evacuators), and dental hand instruments before and after my appointment, which was not that sanitary because for one thing, they did not disinfect (apply sprays/​wipes) on the rail holding the tubes or the tubes connected to the disposable white suction tips/​evacuators but only replaced new ones after they removed my used ones at the end of my procedure :(I understand that this appears to be a group practice where multitude of dentists and specialists are under one dental practice name and they see unlimited number of patients throughout the day but minus one star for lack of prevention of infection and disease in the dental facility.
Another thing that stood out was on my first appointment, I had my teeth cleaned and scaled by a dental hygienist right before I had my regular exam by the dentist. The dental hygienist put a bib/​paper cloth over my face with a medium-​sized hole in the middle allowing only my mouth to be accessible, which is weird since it’s the first time I’ve seen something like that used. I felt like I’m just another mouth to work on and it’s going to get messy LOL
The overall pricing of the composite fillings and wisdom teeth performed were reasonable and they do try to give you a deal when paying in cash. The only downfall is that they create appointments in quadrants (ex: lower left, upper left, lower right, upper right) with one appointment each week for composite filings (2 total) and since I’m from Oxnard (~60 miles) from Ktown, it’s a 1 hour-​ish drive to get a 20 minute composite filling done for one tooth but I guess that’s my parents’ choice for choosing this dental office.
All of the employees in the front and back are friendly and professional, except my last visit when I was freaking out that I was getting local anesthesia (numbing shots) instead of general anesthesia (nitrous oxide) for my horizontally impacted wisdom tooth (tooth laying on its side) which is just my wrong assumption on my part because I thought my dad paid for general anesthesia. However, the dental assistant at my chairside could at least calmed me the fuck down or reassured it was going to be fine with local anesthesia but just stood nearby and I just had to force myself to relax my heart and allow the anesthesia to just to seep through my face. Minus one star for lack of relaxation not offered by the dental assistant, which is essential for all patients to feel comfortable before undergoing oral surgery :(
After my oral surgery, I’ve received one call from one of the employees of the front desk to check up on how I was doing since I had my last two wisdom teeth removed, which was awesome because it shows they do care about their patients. Only tough part for me is that I don’t speak Korean very fluently but we did exchange an understandable conversation.
Wow, this is probably my longest review of Unilocal EVER but I wanted to be very thorough about it, especially from the previous 3 reviews were on opposite extremes. I have to give Severance Dentistry an average of 3 stars for their business of getting dental work done by what one pays for and that you better be a Korean-​speaking LA local with cash.

Easy parking, clean professional environment, fast, and very informative. Oh and they cleaned my teeth. Also bunch of cute noonas.

I suggest everyone to stay away from this dental office.
Customer service is the worst and their dentists are also very very lazy which shows in their quality of work… horrible.
They don’t think of their clients in long term.
They do temporary jobs or wait until you start complaining to do a job.
I especially don’t like the orthodontists.
My teeth is all jacked up and I’m still suffering from their bad quality of work.
They are making me pay for damages they left behind!
Worst part is, they were trying to blame it on me!!!
Good thing insurance is paying for it, otherwise I would raise hell if it had to come out of my own pocket.
BUT, if you absolutely have to go to one of their locations, I suggest the one in Rowland heights.
It’s less busy and slightly professional.
I’ve had 3 appts in a span of 2−3months, and I have one more left.
They break the job into quads (rt upper, lt upper, rt under, lt under) and schedules me 4 different appts, 2 weeks apart.
And they only spend 20min on me, each visit.
Such a waste of my saturdays.
Also, I’m very suspicious with the job they did on my mom.
They pulled out a tooth and put an implant, which is a big job.
We visited a different dentist once due to scheduling conflict just for a quick cleaning job and the other dentist didn’t understand why that tooth had to go.
She said you can usually tell if someone had a bad tooth even by looking at the neighboring teeth.
But in this case, my moms teeth/​gums were surprisingly healthy for her age, she was shocked to see one pulled out.