Selective Cleaners

Negative stars… where are they?
So far I’ve had a wonderful experience with the downtown LA location, that I’ve recommended it. Yesterday, May 6^th around 430pm, I picked up 8 blazer jackets I had droped off the week prior, all with visible deodorant stains and sweat smells. As I arrived, both ladies told me that one of my black Bebe brand blazers was not cleaned, due to damage around the neckline, and they claimed not wanting to further damage the item. Seemed the faux leather had tore all around the neckline. I said no problem, paid for 7 items and took 8 items home, one unwashed. I found the damage odd, since I had not seen that, and I’m very particular with all of my items, but I trusted their word and did not inspect any of my items at the shop. I feel that a trusted place should not have to see their clients inspect and smell garments prior to taking them home. As I stated, I have had prior wonderful experiences. At about 630ish, I proceeded to hang my items in my closet, when I noticed a second item with very similar damage around the neckline. This item was a Calvin Klein black blazer. I thought possibly this item had not being washed either, and the ladies at selective forgot to make me aware. I smelled the item in the armpit area and it was proven indeed cleaned. No white Deodorant stains or sweat smells were present. More of a shiny gloss was present at the armpit area, the usual ive seen in my drycleaned blazer items. Curiously, I proceeded to inspect in the same manner, the 1^st blazer, which was claimed untouched/​unwashed by selective. That blazer was indeed without a doubt cleaned. No Deodorant stains nor sweat smells were present, besides the gloss. The only difference between both blazers is that the damaged is easly seen in the «unwashed» blazer, while the tears on the second blazer are a bit smaller. I take pride in my items and take great care of them. I can assure you the items were in undamaged condition whwn they arrived at selective a week prior. Both of my items were clearly, undoubtedly washed and ruined. Selective cleaners was indeed selective with which blazer they decided to pass by as unwashed. Extremely unprofessional. I just reached out to them, since they were closed when I realized the damage. I’ll update on here.

This is actually a good dry cleaner, but they are really unreliable. Store hours state that they are open until 6PM, but they are regularly closed well before 5:30. Although they are convenient to my office they only open at 8AM so I have to come down on a break or during lunch to drop off. Recently I tried to drop off twice in one morning and both times there was no one there. We have decided this is not the cleaner for us and we are going back to Bowers who will pick up and deliver to our downtown residence.

This place is terrible. First of all, I showed up at 1115AM and asked if same day Service was available and the shy, un sure of himself guy who was working there actually laughed and said no. Super dick move. Then I asked about next day service and not only could they not do that, they are closed on Saturdays so Monday would be the earliest. I asked him when they opened and with our even answering me he just said they wouldn’t be ready until after 500pm that day! Over a 3 day service was the best they could do… terrible. Finally, I was even considering doing that and then comes the price — $ 25.75 for 5 articles! More than $ 5 a piece? No thanks. Don’t go there.

If I could give ZERO stars I would. This is the worst dry cleaners I have ever been to. They are so expensive, particularly for women’s clothing. I have also had a number of times where I pointed out spots/​marks on clothes to be cleaned out, and had them returned to me allegedly «clean,» with all of the same issues still present.
However, the final straw was when I took a dress here to be dry cleaned, and it was returned to me with THREE holes in it. When I asked the employees what had happened, they had no explanation and did not even apologize for destroying my dress. I explained that I wanted my money back for the dry cleaning and wanted the dress fixed. They explained that the dress could not be fixed and was «destroyed.» I explained that I wanted the value of the dress, which they fought with me over for weeks.
Then, they claimed they would give me store credit. Why would I ever come back to a dry cleaners that destroyed my garment. Finally, we reached an agreement where I would get a check for the value of the dress from the owner. However, when I asked for my dress back, they told me their policy forbid giving me any money if they returned the garment to me. What an AWFUL policy. The dress belongs to me, they have no right to keep it, and since it was «Destroyed,» they are not giving me anything of value by returning the dress.
In the end, all they would give me was the $ 10 backs I had paid to get the dress dry cleaned and the dress itself — but absolutely nothing to compensate me for an expensive dress they destroyed.
NEVER GO HERE! It is a total rip-​off and they will destroy your clothing.

I LOVE this place and was super bummed when my office moved further away from it. I used to schlep all my dry cleaning out to work the one time a week I had to be in the office, and then would come and pick it up the following week. Why? Because this place is THAT good. They did a fantastic job on some white linen pants that no other dry cleaner has done. And all the dressed I have ever taken came out superb. Seriously, this place is my favorite cleaners, even though I have a local place I like that is a 2 minute walk from my front door. Once I took my things to Selective, I saw that my usual place wasn’t as good as I thought. I may still go back, even with the long walk from the office. The staff is always polite and the prices are maybe a couple of dollars more than I might spend locally near my house, but it really seems worth it to me.

Mike has been alterating and cleaning for us for many years. Lately, his work and cleaning has been sloppy and we are dissatisfied with his service on our uniforms.

This place is great.
Good location, and the customer service is great.
I needed some dress pants hemmed — cost me $ 8.95. Cheap!
Went in on Monday around lunch time, said it would be done Wednesday after 5PM. And it was. Great job too!