Sarah Leonard Fine Jewelers

Family owned and operated business that still knows what service means. I’ve been here twice, separated by 5 years and got outstanding service both times. Had a watch repaired and a ring serviced. Would highly recommend for all jewelry needs.

This review is for Mark, one of the workers there. I have not had experience with anyone else there.
Called a couple of times to have my fiancé’s engagement ring resized (the ring was purchased elsewhere). The first time, a woman spoke to her and she was very pleasant and mentioned that an expedited fee to have the ring done quickly would be $ 25. I then spoke to Mark on the phone, he telephoned his «guy» then called back and told me that for a resizing from, what I thought was, a 7 to a 4 would be $ 195. We thought, let’s go down there and just check it out and talk with them. Knew something was up when Mark told me on the phone that if I didn’t show up before 5:30PM that he would quote, «kill me». Sure, I know it’s a joke but you don’t know me from Adam and that is horrible business when you’ve never met me.
We show up to the store and the person that seemed to be the owner came over to us and I asked if he was Mark at which time Mark stood up and made some backhanded comment. He sat down and first thing out of his mouth after seeing the ring was that it was a, «good LOOKING ring». I may not be loaded but it was a $ 4500 engagement ring that I put my grandmother’s diamond into so we were both taken aback by how rude it was for him to emphasize «looking» as he did. Sorry if I am not going to spend a lot on a weird turquoise stone necklace that looks like some 95 year old woman from South Virginia would wear. But oh yeah, I forgot, you’re the repair guy (according to other reviews). Then Mark kept mentioning that my fiancé had a lot of lotion on and that the ring size may not be completely accurate. When she asked if she should wash it off to be more accurate he either flat ignored her or said no. She asked Mark if swelling for the different seasons would affect the size that we should choose and he said everyone doesn’t have the same sized fingers in the middle of September, in a very condescending way.
We were all the way to the end of everything and he was about to take the ring before even checking that we wanted to do it. I never said I was going to with him, he must have just assumed since that is his tactic: to treat people poorly so that they feel badly about themselves and just agree. Sorry, dude, I’m not that person. We felt a little nervous about leaving such a sentimental item with someone that treated us so poorly and told us that he couldn’t guarantee that we would get what we wanted from the work, yeah he said that. I asked him for a breakdown of the price since the expedited amount was quoted as $ 25 and the price he gave was $ 195 (even after discovering that less work would be done because the ring was a 6.5 and her finger was a 4.25, not a 7 to a 4). Not that I wasn’t willing to pay, was just curious as to why it was $ 170 for any change. I had no preconceived notion, was just curious. At that point he gave the ring back and told us that if we couldn’t afford $ 195 then we should go somewhere else. We arose from the chairs and said that we would. My fiancé said it was a rip-​off to which Mark responded: «that’s everywhere in Los Angeles sweetheart».
The funny thing is that he thinks that people are stupid. Everyone in Los Angeles knows what you do Mark. You charge people $ 195 then drive yourself downtown to have it done in a day for $ 50 and pocket the difference. Nice try.
Again, it’s not even about the price. It’s about the lack of customer service and above that the blatant disrespect that he had toward us. I have no idea about the rest of the shop or purchasing from the salespersons however, if you read the other reviews, it seems as though we are not the only ones with grievances toward Mark. I think some tact-​training and updated people skills may due Sarah Leonard some good for Mark. Maybe $ 195 would buy a good amount, eh?

Both my fiancé and I LOVE Sarah Leonard Jewelers! Their customer service, attention to detail, specialty and knowledge are unmatched. My fiancé and I chose my engagement ring together with Deans help and it was one of our most memorable experiences. We just attended their Anniversary/​Holiday party and chose our wedding bands. The store was bustling with people, but the time and attention we received in making our decision was beyond what we could have asked. Take the time to stop by — They truly make you feel like a part of their family :)

Sarah Leonard is a place my husband and I go to purchase new jewelry. We originally chose Sarah Leonard to appraise my engagement ring due to the close proximity of our home, but due to the positive first experience, we have kept returning to purchase additional items. They have an excellent selection of jewelry (both vintage and new) and the customer service is unmatched. Dean helped my husband with some gifts for me and he had wonderful things to say. We will definitely be back and if you (or your loved one) are in the market for new jewelry, this is definitely a place to go!

Dean, David & Gayle! Shout out to you for being so patient with me! The experience was wonderful & I will recommend to my friends.
If something is not right, they make it right. They understand that buying jewelry is personal to the buyers likes and dislikes and try every way to help. They are not pushy and make everyone feel like family. I trusted them to re-​mount my Mothers diamond on a new setting and I would trust them with anything of mine!

I had amazing experience at this place friendly owner they all so nice they don’t get tired buy asking them a lots of questions. They care so much, dean help me and he gave a good deal and he offer me if I want to put my wedding date on my husband ring and he didn’t charge me for that. I recommend this place.

A business with no morals! Opportunists to say the least. They sent out a mass mailing trying to steal customers from another jewelry store. If that is how they go about doing business, I would never trust them with my expensive jewelry. They stated in their mailing it was awkward to reach out. Hardly, it was a mass mailing that said residents couldn’t trust the other jeweler.
Don’t trust your jewelry with them! They clearly don’t have good business practices and or morals. If they have no problem doing this kind of thing it is more then likely you cannot trust them with your appraisals, repairs, or being honest about the quality of their jewelry.
Disgusting!

Most jewelry stores are about as trustworthy as the average body repair shop. Sarah Leonard and its employees, on the other hand, have evinced a strong ethos every step of the way during several purchases of mine over the course of the last year. They are salespeople who are there to /​help/​you, not swindle you. And their price tags aren’t jacked up just to allow them to give you a «generous discount,» a practice that disguises the fact that you’re still grossly overpaying for what you’re getting. You should always treat a sizable purchase of this type with a healthy amount of skepticism but I strongly recommend that you first give Sarah Leonard a chance to prove themselves to you if they’re at all conveniently located for you.

Very disappointed with the service from Mark the repair manager. He got frustrated because he couldn’t remember the details of my repair issue and actually cursed at me while I was trying to explain. Life’s too short to deal with rude people. I’ll be taking my business elsewhere.

Dean is the real deal, y’all. My now husband and I were looking for our wedding bands when we stumbled upon Sarah Leonard. I initially wasn’t totally sure I would like the place because they have this like purple/​burgundy colored fabric in their showcases and I thought it would have an old fashioned vibe, but I was suuuuuper wrong.
They poured us coffees and water, asked us our names, and then were super patient and gave us their undivided attention while we were in the store.
We talked about a bunch of options with Dean, originally intending to order custom rings, but wanting to talk about it all. Within minutes of meeting with Dean, it’s so obvious a) he has been doing this forever and b) he really cares. He asked all the right questions, never pushed us in any direction but gave us very thoughtful points to consider. He was friendly, genuine, and so easy and accommodating — and his store happened to have the perfect rings for us. We saw them in November, tried on a billion other different rings, and then took a few months to think about it. There was no pushy BS from Dean in the interim, just space to think about what we want.
We came back in February, tried on a billion more rings, and came back to the original 2 that we had picked. We just loved them and couldn’t be happier with how they look on our hands.
My band is rose gold and is a string of leaves — not exactly a traditional wedding band. My husband’s band is a concave Christian Bauer ring (a German designer for my German husband!). I wanted a very special engraving on mine, which is a phrase my Grandpa used to say; it’s a longer phrase for a wedding ring engraving, and the band is the afore-​mentioned string of leaves, so it looked impossible. Dean somehow found a guy who could make it happen, and I forever have my Grandpa’s words encircling my hand. It means the world.
The icing on the cake is that they provide discounts to UCLA employees; they are loyal to the Westwood community and put their money where their mouth is!
We 100% recommend Sarah Leonard, and we would absolutely use them again for any jewelry needs!

I was happy with the service AFTER the owner contacting me.
The owner was very prompt with contacting me after finding out the negative review that I posted.
He answered all my questions in a timely manner. He was able to give me more details via email and make sure that we were happy.
Ultimately we did like the prices he gave prior going to another jewelry store. I informed him and he said he will try to match or even beat the prices.
Dean is very nice, and cares about his customers.
We were happy with the way he treated us, and when we decide what we want to do we will definitely be coming back.
Thank you Dean for earning our business back.
One star was deducted still due to the way we were treated prior to Dean reaching out to us.

Our family has been coming here for two generations! It’s rare to find a place that you know you can trust EVERYONE. They custom designed our two wedding rings 22 years ago and gave us a great deal to replace the one that got lost in the sand. We bought some fine jewelry years ago and knew we had fine quality and received many compliments.
They also did an excellent job in writing up detailed appraisals of my mother-​in-​laws jewelry upon her passing. We had no idea what the items were worth. We came in with a box and said «HELP!» They pulled out several pieces that we thought had no value and glad we didn’t pass them on to the estate sale. Each grandchild now has a nice piece of jewelry with color photo copies and written appraisals.
Sarah Leonard is the perfect place to create new memories and to log and keep track of old memories!
Ric & Marc

After visiting many stores to «look around», as soon as we walked into Sarah Leonard Fine Jewelers we felt at home.
Kathleen assisted us with showing us beautiful engagement rings. The selection here is a really great blend of amazing models and designers. It is not possible not to fall in love with at least a few different options.
Kathleen’s professional and comfortable personality made our experience very enjoyable. The entire store staff is very kind and friendly.
About a year after engagement, we went back to Kathleen, this time for wedding band shopping. Both my husband and I have found exactly what we had in our minds for both of our rings.
The store offers complimentary cleaning services. They send complimentary event invitations and even after all this time, they make you feel like you are part of the family.

This is a great store with very helpful staff. Kathleen was my contact for questions and she was incredibly helpful and quick to respond. I had a great experience here unlike Robbins Brothers where they call and hound you every day to make a purchase from them. That type of desperation made me not want to go back to them. Sarah Leonard Jewelers staff are professional and sincere in the service they offer. I would definitely recommend it to friends and family looking to purchase jewelry for any occasion.

I was looking for an estate/​vintage ring. Sarah Leonard had a wide selection which made it easy finding just what I was looking for. The service was excellent including re-​sizing the ring and securely shipping it to me (I live outside the LA area) Highly recommended, will certainly use them again.

Sarah Leonard Jewelers are the best! I walked in as a nervous man looking to buy the perfect engagement ring and they took care of me. I had shopped around with no success. Every other place I went to I felt like just another number. Although I primarily worked with Deb. The entire staff are wonderful. As I was telling my now wife earlier today when we were talking about it all, «Deb’s the SH*T!» I ended up having the engagement ring custom made. We also bought our wedding bands and a few other pieces between the time we got engaged and the wedding. Sarah Leonard has become the only jeweler we will go to. They take the time to make sure you get what you want and will not be satisfied until you are satisfied. One of the best things about Sarah Leonard is that contrary to the rest of the jewelers in the immediate area they cater to all budgets and treat every customer the same.

Sarah Leonard Fine Jewelers is an absolute dream when it comes to picking out that special jewelry for your wedding day. The family of staff were extremely friendly, helpful and patient when my husband and I went in without any ideas about our perfect wedding bands. They offered us beverages, their undivided attention during our selection process, and their guidance when it came down to picking out the band that would make us each smile for the rest of our lives.
If you are not getting married or are already married– SLFJ has an expansive collection of estate jewelry– beautiful everyday gems and high end watches. The inventory is constantly changing so it’s always a good idea to pop in to see what might grab you :)
When it came down to the price and payment– they are reasonable and fair. I definitely feel Sarah Leonard is a jeweler you can trust. We will absolutely continue to return for any jewelry needs in the future.
PS. Shout out to David and Dean for always making our jewelry buying experience a fun experience.

My boyfriend and I at the time began looking for rings together, to see what ring I would like. We tried several jewelry stores– some large and some small. What we found when trying these other stores was disheartening and stressful. Most of the time we felt like the jewelers were used-​car sales people or that they were not honest about the work that they did in their stores.
Finally we tried Sarah Leonard Jewelers after reading lots of great reviews online. Our experience with Dean and the rest of the team, was nothing but great! Dean was great about emailing or calling us with updates on pieces and pricing, which made it easier for us and our busy schedules. Dean and team were also great about negotiating with us and did everything they could to make our experience enjoyable. The most important part when purchasing such a precious and expensive piece of jewelry, is that you feel comfortable with the people you are dealing with and with the decision you make. It’s not just about the ring, its about your experience as well. We were so happy we discovered Sarah Leonard Jewelers and now it is the only place we recommend to our friends and acquaintances!
And they give free ring cleanings, which is great! I can just pop in to the store whenever I want to and drop my ring off and its ready in a few minutes!

I’ve walked by this place a thousand times and never gone in. Finally the clasp on my diamond necklace broke. I brought it in and they fixed it in 15 minutes. They also shined my David Yurman ring and necklace for free. The total for my new clasp was more than reasonable $ 16.
I didn’t buy any jewelry here but the prices looked pretty reasonable.
You can totally tell this is a family owned establishment. Everyone is super friendly especially the old man at the front. They also offer you water, tea, and coffee while you wait. I would definitely recommend this place!

Let me start with saying that I live in San Diego and would never EVER have bought a ring in LA if I could help it.
I made the 5 hour round trip about 5 times now. Why?
I love my dearest Claudia more than I could ever express and I wanted a ring truly deserving of her.
Let me also state that I was a jeweler for a couple of years and diamonds were my specialty. Needless to say my standards were extremely high.
With that said, let me start on Sarah Leonards by saying that I have never met a better salesman that Dean. So honest, sincere, engaging and truly caring of you.
The first time I spoke with him over the phone I was drawn by his confidence in his product and being one of only a handful of stores to carry Kirk Kara (a designer that carried a ring I had fallen in love with at Robbins Bros in San Diego) they were a contender. I loved that he had so much knowledge about the history of the ring and the designer.
Regardless, it was still 2 and a half hours away so I was hesitant to drive up there.
I told him I wanted an asscher cut diamond. Its uniqueness and beautiful design was the only one I would accept to be put into this ring. At that moment is when he just about secured my business.
He told me about the Royal Asscher, the Asscher family history and of course, his stores involvement with them. I had to see it.
The perfect ring for my perfect bride? I had to drive 2 and a half hours to make sure. So I dropped my dearest off at Starbucks down the street from Sarah Leonards and told her I was going to go look into a present for Christmas that I was getting her. I told her the store was not available in San Diego and she never questioned it.
She had no idea of my intention to propose.
I arrived and I was greeted with delicious chocolate (I’m a sucker for chocolates) and a bottle of water.
The place was very welcoming and gave me a very «home-​y» feel. Like the American depiction of a grandmas house.
Dean immediately knew my situation. handled the greetings swiftly and before I knew it I had a Royal Asscher sitting on top of a Kirk Kara Carmella collection ring.
I was floored. The perfect ring for my perfect bride just as promised.
Being that I was in San Diego. Dean worked with me through the sizing, delivery, payments and all the other details that came with purchasing an item of this magnitude.
The follow up was flawless, the care was attentive, the ring was perfect and my dearest Claudia was speechless.
She said YES! on December 23^rd, 2012 and we got married August 9^th, 2013.
I guess the ring did the job. Thanks again Dean.