Saia Motor Freight

Worst shipping company ever. Called to schedule my delivery and waited on hold for 10 minutes until they could find someone competent. Scheduled my delivery between a 2:30 — 5:30 pm timeframe. Called me at noon on delivery day saying that they were early and I needed to come sign or else my delivery wouldn’t happen. Why on earth did you give me a timeframe and not stick to it and then it is my fault that I didn’t wait around for you all day. Worst customer service and website was down multiple times. Not worth the shipping I paid through another vendor.

If I could give a –1 star it would still be too much. Our delivery is almost a week late now and still no signs of it being put on a truck for delivery. Our experiences in the past has been terrible with new equipment showing up damaged. With that in mind we took a drive to Vernon to inspect our package to determine if my people should move onto other jobs. The shipping clerk was rude and he manager was inept. After multiple excuses why we couldn’t see our crate we left without any assurance were getting our part in one piece or any definitive answer as to when we will see it. There are far too many carriers to waste your money on this company.

The shipping clerks at this location are incompetent! For the first appointment that was scheduled, the driver never showed. I had called to ask what had happened. The customer service representative informed me the shipment had not been scheduled to be loaded onto a delivery truck. Although a delivery appointment had been confirmed and appeared on the tracing status.
I have also called their tracing department every other day to try scheduling a new delivery appointment. Yet, there has been zero response from the shipping clerks and has almost been a week since the last appointment.
I will consider myself lucky if they can actually deliver the item by the end of September.

I will not order from a company who uses this shipping company again.
They didn’t show for two different appointments that I waited at home for. Then took a week to get back to me and request I wait at home for ANOTHER 4 hour window. I declined and requested that they deliver the shipment to an alternate business address, where there would always be someone available, and no one would be inconvenienced by their incompetence. I was told «We will get your shipment re-​consigned. I will advise once all changes have been made and approved.» whatever that means.
Another week later, no package. I inquire. Apparently they just gave up and returned it to the sender, and were never going to notify me even though we had been in communication throughout the whole ordeal.
So now I get to call the company who I ordered from, and have them re ship my order all over again.

Very poor customer service. Unprofessional over the phone and not helpful. Avoid them if you can, save yourself a hassle.