Rubin Properties

I recently closed on a property that Rubin Properties manages. I worked with one of best representatives there. Heather Miller was quick to respond and always helped in any way she could. I’ve been doing this 11 years and never have I experienced that level of professionalism. Thank you Heather.

Although in the past they have not been quick to respond to their clients, they have made a lot of changes and I cannot be happier with the new management. They are on top of everything and take care of any issues that come up. Heather is a great asset to this company.

Frustrating. I call. I leave messages. Very nice person answers. Says she will get the appropriate person to call me back. I never get a call back. I am a new owner and they manage the building I own property in. I’ve been on HOA Boards before and dealt with management companies. This one is not acceptable thus far for me.

Every time I’ve had to deal with Rubin Properties it’s been a frustrating headache. Similar to what another poster said, RP told me they «lost» one of my HOA checks and then charged me a late fee. So today I pay my late fee and then email them to double check they have received it. Heather tells me she can’t help me with that because they receive «thousands of mail daily.» Really? You get THOUSANDS of mail daily? And if this is true, then no wonder they lost my check, but somehow they blame me and charge me $ 80. Very incompetent and unprofessional company.

This email that Heather sent me out of the blue today further reinforces why I love Rubin Properties:
«We managed to re-​negotiate your trash contract! The HOA was paying $ 309.50 base rate every month, now we have it down to $ 167.00 which is a savings of $ 142.50 a month or $ 1,710.00 per year! Also because it took so long for them to work with me on negotiating I was able to get a credit for the HOA of $ 1,022.25 which will be broken up and applied to your account over the next few months.»
Yaaaaayyyy!!! = D

If you’re an HOA considering a management company, STEER CLEAR. I’d give them negative stars if I could. One of the HOA board members brought Rubin Properties in years ago (I suspect some improper motive/​bias –kickbacks?– since we never had a problem with the previous company), and since then it’s been a nightmare getting the simplest of things done.
Irv often completely neglects to respond to requests, so that you have to keep calling or emailing. Even when he does respond, it’s usually to give a non-​answer or say that he’ll «check» — and then he never gets back to you. I was a board member for a couple of years, and even though we had several serious discussions with Irv about following through, he continues to drop the ball every chance he gets.
Basically, it’s like we pay him to make everything take 10x as long — he doesn’t do *anything* unless specifically asked, several times. Owners and board members literally have to ask him to do every single step anytime something happens — we have to tell him to call a contractor, to get the estimate, to send it to the Board, to get multiple bids if needed, to schedule the work, etc., etc. — with weeks or even months going by and multiple reminders needed before anything happens on each and every step. For six months now, 20% of the units in our building have been experiencing water temperature fluctuations, and every time we ask him to do something, it takes a month before we even hear back, and still nothing has been done. If we had the same rights and protections as rental tenants do, his «management company» wouldn’t survive ten seconds.

I am in the real estate business and deal with property management companies all the time. At first I really thought these guys were great and they were super helpful when I was purchasing a new condo recently for myself. Since becoming the new owner I feel these guys are terrible. No one seems to ever be able to return a phone call which in my book is the most important factor in customer service. I’ve called them numerous times and they always say «Irv Rubin will call you back because he is not in». Well maybe this review will help me get a phone call back.