Ruben’s Glass & Mirrors

The guy who helped me was very nice, and clear about costs. The amount of glass and mirrors in the room show that he is a professional, and apparently glass and mirrors is a more popular service than I expected. That shit cray.

Great customer service and even better product! Their end result is on point! I’d recommend them for any type of glass install. :)

We needed a custom mirror with frosted/​sandblasted panels to allow for light fixtures behind the glass. Called a local spot recommended by a friend who’d had the same thing. It was the kind of place where it seemed like they were looking for reasons to say no – we can’t do it, it can’t be done, you don’t want that — you know how people are like that sometimes? It was like it was killing them to give me a price. I found Ruben’s on Unilocal and it was the total opposite. They sent out a couple of guys who seemed to have limited spoken English (but comprehension was great). They VERY carefully measured and re-​measured, and when I called them back because I’d just remembered a weird pipe on the other side of the wall, they came back and measured again. Ruben himself was extremely responsive and even suggested a clip mounting system that’s way better than what I originally had in mind. He also slightly lowered his price to match another quote. The same great guys came back and installed everything carefully, leaving my house neat and clean. I love our mirror, thanks Ruben & Co!

These people are great. I’ve been using them for 25 years. Reasonably priced, extraordinary delivery and installation.
Sometimes there are great bargains in the store. It is a small shop. Do t expect speed, expect quality.

I had a bad experience here today. First of all, I am a painting contractor in the Mid Wilshire area and I replace broken glass all of the time. I typically like to go to Mom & Pop stores when I can and avoid the big corporate hardware stores. I have been to Reuben’s twice before. Today I needed 5 pieces of glass. I didn’t have cash on me and am trying to avoid using cards. I asked if I could pay when I picked up the glass. The owner demanded full payment in advance before any glass could be cut. When I asked if could take down the Card number and not run it he said no. When I asked if he remembered the two times we had done business before, he said no. So much for Mom & Pop’s customer service. He said that he just couldn’t trust that I would come back and pick up the glass. I was in a bind and in a hurry so I paid the full amount in advance with my credit card. I guess I would just have to trust that he would live up to his end of the transaction. I will never go back and neither should you.
There is a reason that Anawalt and OSH are going to shut you down.
The one obvious advantage you could have is customer service and sadly,
you have none. Reuben’s, you are a dinosaur.

I took an antique brass frame for a new piece of mirror and was heartbroken when I returned to pick it up. The frame was bent out shape, the mirror was too small for the frame and not cemented in place, and it was filthy. I expressed my dismay to the family member at the desk and was told that the elderly (very elderly) gentleman who did the work had been doing this kind of work for 40 years, and that I was mistaken. I was not offered a refund. When I arrived home, I attempted to clean the mirror and found that there was dried glue all over the glass. I will now be required to take the frame to a restorer to have it returned to its original condition, if it’s possible, and have another piece of mirror installed. Sad to say, I believe that the old man should not, any longer, be working on precious things. I would give Ruben’s 0 stars, if it were possible.