Roger Dunn Golf Shop

Worst customer service you can expect! Came in to by a set of clubs for myself and another for girlfriend and was put onto Jon. After kindly asking for help, he asked me to wait for a couple minutes. He returns to completely ignore us, only to strike up a conversation with staff shortly after. Will buy my clubs elsewhere!

Let me start by saying that, Im the Hack Golfer that is the quickest to jump on any new equipment, so long as the manufacturer solemnly swears to lower my score by 5 or so strokes. At the end of the year, I end up spending a whole lot of money and never see the improvement. In walking in to golf shops, I confidently know what I want, I try not to let the salesy sales man talk me in to buying something I didn’t intend to, just so that they can make a quick buck.
Those ideals have changed drastically ever since I walked in to Roger Dunns last year and met with John Club fitting specialist But I call him the swing whisperer, because he gave me a bunch of pointers at the swing simulator, and actually straitened me up there, believe it or not.
John took way more time with me than I could have possibly expected, dialing down all my problems. He diagnosed me with a case of having the wrong equipment. The clubs I hit prior were the AP2’s Forged Steal bla bla bias, the problem was all of my clubs were an inch too short, and my Lie angle was way off. John fixed all of that. Took my clubs, my staff bag and my putter off my hands and got me the brand new Forged Steal Nike Combo Pros, customer to my lie angle and an inch longer, the brand new Nike Tour Staff bag, a custom Driver and a custom Rory Putter all for 375 out of pocket, including trading in my older clubs, which were awesome clubs just not tailor fit for me.
So if that story doesn’t tickle your fancy what how they followed up.
Since every thing was the bright green nike volt color, signs of wear and tare were all over my driver, and woods. Also they had some new wedges from Nike in that I wanted to test out. I walk in there on Saturday, met with John, he and Trevor were able to take my wedges from last year, my driver, three woods and swapped them out!!!, the only thing I had to pay for were adding an inch to my wedges, I paid extra for the custom shafts and they charged me for engraving my initials in the wedges with the custom volt color, and they replaced the head of my 8 iron, all for 140 bucks!!!
was charging me 450 for the wedges and engraving FYI! Im at a lost for words, I can’t even begin to stress on how blown away I am.
Ty

Nice selection of ladies golf sets. The staff went above and beyond to please the customer!

Customer service here was excellent, purchased a Ping Anser Milled Putter with Ping Blackout Grip. Grip swap only took a few minutes and the associate originally helping me came out to look for me when it was ready to go. Five Stars!

I’ve shopped a lot at this place over the years. But I always have the same experience. The customer service is a little off. They act like they’re doing you a favor instead of guiding you, I see it around me and experience it every time I’m there. If you buy something, be ready to stand in line 5min at least, even though there is nobody paying…
A lot of people that go in there need a little guidance, but they get up sold, no big deal, it’s a business, but give the same attention when I come back if the clubs don’t work for me, it’s your policy, it also just happened to a friend of mine, they were really nice and helpful when she went in and spent $ 1300 on a full set, but when she went back in and exchanged her driver a few weeks later, they were very short and not happy with her.
I just dropped $ 1100, not including my clubs and driver as exchange, when I went back to exchange the irons, because they were not working for me, I got the attitude and I kept getting asked, what do you want to do? What do you want to do? Before I could decide and ask their advice and opinion. When I made the purchase it was all gravy, they put the grips I wanted that same day within 45minutes, with the exchange they told me it would be 1 – 2 days. So now that I go back for those grips, I’ll have to pay for labor too, when I bought them they only charged me for grips and threw in labor. I’ll pay, I don’t mind, but keep it consistent.
I love this game and I can play a little (solid 11), but it seems like some Roger Dunn employees are all pros frustrated by those of us that just want to keep going there to spend money. We don’t know what we want, so that benefits you, in the end we will be back and back and spend more and more, so chill and smile while you take our money…
I’m very loyal, but at this point, I think I’ll go in there and just try the clubs and buy them online if I keep feeling like I’m bothering them by asking for their help and their suggestions…
Yes I’ve had this issue in the front and the back. The front and back red to communicate more too, because at times you get two version of what you get with your purchase. But I’m sure I’ll be back. I’m not talking about all the employees either, only the ones I’ve dealt with…

If you are looking for a real swing analysis that will pinpoint exactly what driver is right for you (and shaft), look no further than Yoshi Enoki at Roger Dunn West LA. I have a Taylor Made and a million questions about how to pick up a few more yards utilizing the launch monitors and I’ve spoken to many golf shop salesman who know very little about the swing and shaft opportunities. All a waste of my time. Yoshi helped take the launch monitors spin rate and launch angles and combined it w my swing to put a club-​swing package to gain 15 extra yards. Simply amazing what this guys knowledge is of the swing and the technology that far surpasses anyone else. I’m hitting it constantly 15+ yards further and hitting lower irons approach shots…

This golf shop provides superb service and great pricing. They really value long term customers, and treat you with the utmost respect. Phil, the club fitter, provides excellent service and expertise. They have won me over as a returning customer.

Was just in there today received the most horrible service ever. The people in there must hate their job or something because they treat people like crap went to the demo area asked a few questions just got an attitude by a little fat asian dude. The most polite person there was a guy that put on the grips. then I try to ask this black guy there with checkered pants on a question and he was a jerk too. They must pay them 10 bucks an hour for that kind of attitude. I wish I could by all my stuff on Amazon so I don’t have to deal with jerks like these people. But you have to test the clubs just don’t expect friendly customer service here!

Been coming here for years — fair prices; great exchange policies; excellent repair and re-​gripping. Staff is knowledgeable and pleasant. My go to place for golf.

I’ve been coming to this store over the years and they really have a great selection of all things golf. I went today and got custom fitted for a driver by Phil and had a phenomenal experience. Phil went above and beyond the beckon call to get me a driver that works with my swing and we spent well over the hour long fitting to get everything right. I highly recommend working with him as he really knows his stuff. Otherwise, the 90 return policy here is awesome and no other golf stores offer it.

Went in there to buy a set of irons. Couldnt get anyone to help me. The older gentleman was in a very deep discussion with an obvious regular to the shop about whos swing on tour was the best. After listening to his deep knowledge of the swing for 20 or so minutes, I went to ask someone else who promptly walked away never to come back. Couldnt even try a club since all the hitting mats were taken by guys using the place as a free driving range. If you want to hit balls for free for as long as you want, here is the secret spot to do it. This place blows

I’m really torn here between 2 and 3 stars. So many things going on with this golf shop, and I’m gonna lean down here because of the following:
CONs (yeah, bad news first):
— Prices here are atrocious. Sure golf is an expensive sport, but these prices are so far beyond price gouging it makes me sick. Everything in this store can be purchased online or elsewhere for much, much less. I went by to check out a «sale» and demo some new drivers, I left with nothing in hand and flat-​out amazed by the prices.
— The help. Or lack there-of…the only person halfway decent was the Nike Golf demo guy that took 4 seconds to chat with me and make me hit their Nike Vapor driver (which wasn’t too bad). Everyone else was pretty shitty, or too busy to help.
— Only 2 fitting rooms in the entire place, and it was a 25 minute wait to try on shorts… I was ready to drop my pants and just try them on there… who cares really?
— The demo stalls are crowded on the weekends and it is a long-​ass wait to hit 2 – 3 clubs… frustrating.
— Parking lot. Wow… so tiny yet they cram cars in here. Almost impossible to navigate with a small SUV. Just park on the street if you can.
PROs:
— Huge selection. Lots of new and used clubs. A lot of everything but you gotta root through it all on your own.
— Video shot analysis in the demo bays, that’s nice.
— Two huge private club fitting bays, looked very nice, but I wasn’t paying that price for a fitting when I knew what I was looing for.
— Store was pretty easy to find off the 10 Freeway, just up Bundy Drive north. Not sure this is a PRO, but whatever…
Two stars… and I’m probably not heading back that way unless it becomes the only golf store in West LA County… soooo…hit’em straight kids.
ENJOY.

One of the coolest thing about this shop are their staff… Look for Trevor, Darren and Matt… Cool dudes very accommodating. I will always shop or drop by this location. cheers!!!

I’m writing this after my second visit on the same day.
I called, explained my situation (I didn’t feel helped by the associate during my visit earlier. In fact, I felt dismissed.) and was immediately helped. John is awesome and the lady who got him for me is awesome too. I bought my clubs learned the difference and feel. Super happy w/​my experience this time (on the same day). I highly recommend John for newbies. Golf stores tend to have more people who know what they’re doing and I think some associates would rather work with them than the clueless, like myself.
I’m glad I tried some clubs even though I sucked. I now know what to aim for as a I get better.

Came to the shop for the first time to purchase a range finder and a push cart. Prior to coming, I spoke to Sharon that works in the range finder department and she was absolutely a delight! She helped me from the phone to checkout. She answered all of my questions, very knowledgeable, confident, and friendly! I get the vibe that she loves working there.
So far, a very good experience and will come here to shop again!
Thanks again Sharon!

Thanks Roger Dunn for letting me drop $ 500 on a club. Yes… I went in, tested a couple of clubs (mainly the Titleist 915 D3) and came out 5 bills lighter.
Thanks to Mark at the club demo area who help me with the club selection. I was driving the ball with the Titleist over 300 yards a drive and with Mark saying the swing equipment was legit, sold me on the Titleist 915 D3 8.5 loft with the Diamana D70 X-​flex shaft. I pretty much had my mind set on the Titleist but had to demo it first before I dropped $ 450.00 for it plus tax…$ 500.
This location has tons of clubs and plenty of parking. I was able to demo hit the clubs without anyone waiting for me to finish.
Roger Dunn has a 90 day return policy for store credit. I was very hesistant spending all that money on just one driver. My older Nike Covert wasn’t getting me the distance to keep up with my brother and my friends… hopefully i’ll be able to compete with them now. This 915 driver is $ 50 more than the 913 driver that came out 2 years ago.

I went in this week to put new grips on my clubs.
I made my selection and brought them over to the
area where the work was to be done. In a few hours,
I had new grips! When I got to the course I took out my
clubs and realized the grips were too big for my hands.
They seemed smaller «on the rack.»
I brought them in, told them I think I made a mistake and that
it was my fault, how much was this mess going to cost now?
NOTHING…
Very kindly, they said bring them in – we’ll take care of it.
That’s why I go to Roger Dunn; they can even fix your own
mistakes… as long as you bought it there!
Great guys all around.

I’m not a golfer, so when I came into this store, I had very little knowledge of what exactly I was looking for. I was looking for a gift for a golfer and also because I love golf clothes. Ha ha.
Once you walk in, the store is big and there is a lot of inventory, in addition to a putting green inside. The staff was very nice and the Assistant Manager Dene was very helpful and knowledgable. They had great deals on the women’s clothes, and even the other items that were full priced were reasonable too and in the men’s section. I ended up getting a few polos (quick dry) and a couple pairs of the Nike women’s shorts. Very comfy and practical.
I’d recommend going there not just for your clubs but for your golf clothes too. It’s a great place to get everything you need. Thank you Roger Dunn and Dene for your fantastic service!

Big store with lots and lots of inventory. Sales people were super friendly and greeted me when I walked in. Prices can be better online elsewhere but then you would have to wait and I like to walk out with things from the store vs waiting for UPS man.

Good service, though you do have to ask for it. We looked for some kids clubs — and at first we were shown a few bags filled with more clubs than a beginner would ever need. But we discovered individual clubs where you could build your own bag. Which we did. I think we did OK — plenty of excitement is in the air now.
Roger Dunn has a putting green indoors, and a few mini-​ranges to try out your bigger clubs. Tons of accessories abound. And when we had a big of a question that was best suited for a manager, the manager stepped up and did made things smooth as a fairway. I’m sure we’ll be back.