Rodeo Jewelry

I had a bump on the back of my helix piercing (pierced at a different place), and the lady here very kindly squeezed it for me for free. It hurt like crazy but I’m still very grateful to her :)
Prices for jewelry seem very fair. I saw a woman walk away with three decent sized sterling silver rings for only 10 $ each. I purchased some dainty little pearl studs (approximately 3 or 4mm) with white gold posts and backings for 40 $, which is much cheaper than the similarly sized ones I’ve seen on the internet. Jewelry styles here are typically simple/​classy/​genuine, as opposed to trendy.
The lady does not try to cheat you out of your money. Seeing two different sized pearls next to my lobe, she agreed that the smaller (and therefore cheaper) earrings looked prettier.
I’ll admit that the lady working here is a bit brusque but in my experience she was very fair with her words. Even though I was in line first, a rude and entitled Korean ajumma tried to interrupt and so the lady told her to wait her turn. Gotta love it whenever someone puts rude customers in their place :)

The lady that works here is an absolute joke. She needs to understand that a big part of their business comes customer service.
I’m Korean and I’m used to the usual «rude» Korean customer service, but this is pretty bad.
No cheers!

history: rodeo jewelry is the kind of mom and pop shop that is intended to serve the immediate community. that being said, the most frequently requested services cost the bare minimum, and it’s evident that this is central to the store’s business model. they have probably the most competitive prices on watch repairs, battery replacements ($ 4 last I checked), ear piercings, silver & 24k gold jewelry — making it one of the oldest and most reliable jewelry stores in koreatown (if not the oldest). i appreciate the owner’s loyalty to service in this regard, which today may not be as recognizable or commendable as an A+ customer service rep.
culture: if you’re intimidated by browsing jewelry stores because of the salespeople and hate the frills of an über-​fancy boutique with high mark ups, this is a good shop for you. i’ve never been pushed or urged to buy or look at something that didn’t make sense. i have not been able to find the kind of candor that i get at this shop with repairs and small or larger purchases anywhere else — it’s obvious from the majority of reviews here that the owner & workers are not after your money. while i agree that the lady here can update her customer service skills, their admirable commitment to honest business at the face of a huge market transformation makes it hard for me to imagine not having this place around. i’ve seen a lot of ktown jewelry stores come and go, but this has always been staple — and i think the owner lets that speak for itself.

Giving this place a star because of the cheap ear piercing price… otherwise zero star.
Came to get cartilage re-​pierced. The older woman employee charged $ 10 for the sterling silver and $ 50 for gold.
She pierced the top one alright but the bottom piercing jutted out at the back. She said «oops…» then took it out, and said it was because of my ear shape (which, 1) it was fine the first time it was pierced, and 2) advice customers before you pierce a hole through their ear)
Did not give proper instructions and didn’t give alcohol swabs to sterilize the messed up hole until I went back to get some. Worst piercing experience and customer service ever.

If there was the option of no star I would leave no star. The woman who works there is sarcastic, rude, and looks down on people who look under 40. I only go there because of their low piercing prices. She uses a hand gun and doesn’t even teach you how to properly clean the piercing. As soon as she gets the money, she jumps into her office and doesn’t look back. She also makes sarcastic side comments and does not take her customers seriously. I’m honestly baffled at how this business is still running. Appreciate the great prices but I’ve experienced the worst customer service ever here.

I wish I could leave no star but that’s not an option. When I went to get my piercings with my friend, the lady at the counter would talk shit about us to other customers and cursed at us. While we were getting the actual piercing, she told us that there were chances of my shoulder getting paralyzed and scolded me for not knowing anything. She looks down on us and speaks to us like we’re inferior. I come here for the prices but I have only the worst to say about the customer service and she treats her customers.

If there is no star then I really make a no star on this jewelry shop. Very rude and no f ** service.
Customer service is really bad. They charge ear piercing for $ 50 make a really bad. No place to go

I don’t like writing bad reviews but, Omg this place has the absolute WORST CUSTOMER SERVICE. The first time I came here was with my girlfriend to buy engraved rings for the both of us, it went alright. We just placed our order from this guy working there and he said it would be ready soon. And we got our rings within 15 to 20. Not bad… So I came back here a couple of months later to buy another set for my girlfriend and I but this time it was a lady working here. I came like around 4:30 and the lady said they close in thirty minutes and she basically said it would be too much off a hassle for her to make two rings and she also said it in a very rude way. The second time I came, it was around 4:15 and she told me the same thing. She was being very rude again… I was trying to ask her questions about the ring size but when I asked her she said she can’t sell me anything if I don’t know the ring size. And she kept saying that for some reason, it was pretty weird. I forgot what my ring size was but the last time I came the guy just measured my finger. And whenever I tried asking her any other questions about the ring she just Ignored me and talked to people walking by. She said to come back tomorrow. So I came back even earlier like around 3ish and I asked if I can buy two engraved rings. She asked if I know the ring sizes and I told her I know my girlfriends ring size but not mine. And then I asked her if she can measure it for me. So if you come here and don’t know your ring size make sure you ask them to measure it for you because the lady won’t do it unless you tell her to. Anyways so I placed my order and said to wait an hour…-_– it’s already been like 45 minutes since I’ve been here and she’s been just chatting with people not working on the order and she’s the only one there. When I went to go check up on the order she said to sit down and it’ll be read in an hour. It’s almost an hour and I don’t think she even started. So yeah I’m just waiting here while this lady chats away…
So yeah I just asked her much longer it’ll take. And she went to her little machine thing and knocked it out in like 5 minutes. The whole hour I waited she was just her talking when she could’ve just gave it in to me in 5 to 10 minutes…

Never shop here guys. I’ve never been to anywhere they treat customers like dirt as this place does. Rude service, and they will scold you for every question and even when you put in a deposit to buy something they are super rude and act like they are doing the biggest favor when assisting you. I had an ARMANI watch as a gift and had to get the lines fitted so I asked it and they said they would do it for free but had to leave it over night. I did and went back the next day and the owner is there but he has the SAME attitude. The woman said she just works there but I bet they are a couple because who in the world treats customers that badly? And they didn’t even work on the watchbands. So they pawned my watch over night for nothing. They insisted returning my deposit so I did that and left the place cursing. I hope they go out of business. No, how ARE they still in business? Worst place ever. Gnyang moon daht ah yo. Service choi ak. Over some cheap cubic studded chain too. Thanks to you I got another one with better finishes with real stones for a way better deal. STAY AWAY FROM THIS PLACE.

I bought a citizen watch and came back here to resize it but the lady there was so rude. She needs to realize what customer service.
1. I asked her if she could do it but all she tells me is that they only sell the watch and do not resize unless it was sold there.
2. I told her I bought it from her and she asked me for the receipt. Of course I didnt have the receipt at the moment, so I looked at my bank statement to see which day I bought it.
3. She told me if i told her the day i bought it, she could look up which model it was, etc, saying they keep every record.
4. I told her it was end of 2014, the exact day and she tells me, «oh sorry we dont have last years»… she doesnt even deserve a star. 0 is what she deserves for her rude ass customer service.

The woman here… Is SO rude and she doesnt know what customer service is. She needs to fix her attitude or just close down the shop. Im never coming back. I literally wanted to throw my money at her face.

Woman in the counter is the rudest person i’ve ever met.
I got my piercings done by her just because it was the closest from where i live, but it got infected THREE times on my cartilage … and just really badservice
It will ruin your day.

Based on the previous review on the rudeness of lady worker, cant really tell because every time I went to change the battery I only saw owner who was man. I’ve been going to this place to change my battery on different watches for past 2 years and its only $ 4. I think at the mall they charge be like $ 10 so its much cheaper and I didn’t have any issues with resizing. So by looking at the review when you go there to fix your watch make sure guy is there NOT that lady other reviewers are talking about.

Simply, i just can not understand how and why is this place still in business!!!
The lady at the counter is terrible and rude. She doesn’t know what «customer service» means and how VITAL it is to keep customers to return.
I’ve heard testimonies from many people that she’s a rude person, so i wasn’t surprised, but shocked.
All in all, DONT EVEN BOTHER TO SHOP HERE. F this place.
I WOULD GIVE NEGATIVE STARS IF I’M ABLE TO. once again, F THIS PLACE!

My girlfriend and I came here because my girlfriend wanted to pierce her ears.
The woman at the counter is displeasing in attitude. She is unfriendly and gives a poor service.
She said she has to check my girlfriend’s ID in order to pierce the ears, so i ran to the parking lot to get it, but she didn’t even bother to ask for it when I came back.
Even though my girlfriend asked her to carefully pierce the ears so they look good with earrings, but her service was careless.
She acts like she does not care for customer satisfaction.
And we don’t like the way she pierced the ears. Ears are pierced in little different spot in each ear…
Also, at the end, she did not mention anything about sanitizing ears. She just ran back into office after getting money. When we shouted out if we should sanitize ears, she said ‘of course’ from inside the office. That’s it.
A person can make a mistake, but she should’ve given some more care.
Very very unpleasant experience.

I don’t like having to do this but I really don’t want this to happen to others and their watches that they may have paid lots of money for.
Maybe I should have looked through some reviews on Unilocal,but the exact same thing happened to me as did to Nina P, except that I thought it was nice of the lady to work on my watch for free, so I decided to leave it overnight. Big mistake.
A watch that was given to me as a gift recently needed to be resized because it was too big. I usually like to do things like this myself, but I did not have the proper tools, nor the knowledge of how to do it, so I thought I would leave it to a professional at a jewelry shop. I stopped by here to ask how much it would be to have a couple links taken out, and she said it would be free, but she didn’t have time to do it right now. So I thought I would trust in such a seemingly nice person who would provide such a service at no cost to me, the customer, and I left it overnight. The next day, when I went to pick up my watch, she just slapped it down on the counter and went on to another customer she was dealing with. I thought that was rude, but whatever… it was free.
I would like to point out that this watch was less than a week old and I had never worn it outside before. It wasn’t until I got home to inspect the work that I realized the huge mistake I made in trusting somebody like this with my watch and to do it for free. The watch itself looked okay at a distance, but looking closer clearly shows scratches left while attempting to push the pins back in. One of the pins holding in a link was forced out the wrong way, subsequently ruining and destroying that link. Now, these extra links may not be necessary to me anymore for the time being, but if something ever happens to the other links on my watch and they need replacing, I only have one left.
So the moral of this story is: If you need the metal band of your watch resized, DO NOT GO TO RODEO JEWELRY TO DO THIS, even if they offer to do it for free!!!

I would give this place no stars if I could. Came here to get mu watches delinked cuz it was too big. It was free even though I didn’t buy it from them but this girl rachel not the owner was extremely rude… she said I had to leave it over night cuz she was busy n needed to sell… ummmmm…I don’t know if she looked around but there weren’t any customers around… duh! So I took it back. Rather pay for it then leave it there and having them make me feel like I did something wrong. She was sitting at her desk n chewing gum while reading the newspaper… super busy n lots of selling she was doing. I love how this is how yhey trat their repeat customers. Never coming back here to buy another dol jewelry or watches from here ever! N whoever is a fan of this place must be related to the owner or on crack!

I am a TOTAL FAN of this place :)
The worker here is really nice and friendly !
The prices are seemingly to increase but STILL GOOD.
I understand the fact that the price of jewelry is increasing.
LOVE THIS PLACE.