Ritz Cleaners

Always a good job. Never have ruined any of my clothes. Super sweet and friendly staff. Always gives me the locals discount even if I don’t have the mail coupon.

The absolute best! I won’t take my clothes anywhere else. The owners are incredibly accommodating and kind.

So I have used their services twice. The first time I had to return 3 times for them to get it right. 1^st time they didn’t iron the cuffs and I found stains on my shirts and the second time there were other stains on the shirts.
This second visit didn’t fair much better. I was told my shirts would be ready by 4:30pm, it’s now 7:15pm and they still aren’t here. For the price you pay you would expect better service, but it’s ridiculous.
There are so many dry cleaners in the area I definitely won’t be using this company again.

I am extremely picky about my services with regard to competence, attitude, and communication. These guys just nail it. I’ve come to them with all sorts of weird questions and requests about fabrics, dyes, etc. and they’ve never failed to provide honest, clear answers. When they thought that one of my dresses would bleed if dry cleaned, they took the time to teach me how to properly hand wash it step by step.
Their work has been consistent and timely, and they were totally cool about waiting a few extra minutes for me after closing when I called while stuck in traffic. My clothes also never come out chemically smelling — they use environmentally safe cleaning (although not necessarily considered «green» — which I’m told may cause shrinking in some cases). But they don’t use perc, so that’s good.
I’ve been to many dry cleaners and there are just so many things that can go wrong. So even though traffic into the freeway area is not the best (well, is it good anywhere in West LA?), Ritz is the place I come to when I NEED to have it done right. You can tell that these guys know their stuff and take pride in what they do.

I’ve only had items tailored here, but all items have come back in great condition and fitting well.
My only recommendation would be that they call/​email customers when their items are ready for pick-​up.
Parking is also really difficult.

I’ve been coming here for about a year now. The service is beyond spectacular and the staff is always nice and caring.
Their laundry and dry cleaning service tops any other cleaners in the west side. And when I’m in a hurry, they can turn my stuff around the same day as long as I drop it off in the morning. If not, I have them ready for pickup the next day. I love this place and would highly recommend it to other Unilocalers.

Absolutely the best! Seriously, theyre great here! Every time I come in with anything they fix it to my exact specifications. I have used them for my dry cleaning and they always get out every spot no matter how old. I took a dress to them with 2 year old stains I thought would never come out and they gave it back to me looking brand spankin’ new. I have also recently used them for tailoring and that came out perfect as well, they are just good at everything.
This place is actually way out of the way for me but it is totally worth it to drive all the way in traffic for their services. I value my clothes and it really helps to have an entrusted dry cleaners that I can rely on to take excellent care of my items!

Ritz Cleaners is by far the best cleaners. Roj, the owner is always pleasant and will do anything to get the job done. His employees, specifically, Raquel, are super friendly and always have a smile on their faces. I receive drop off and pick up services free of charge. I entrust all of my expensive clothing to Roj. He takes extra special care. Although Ritz is a little on the pricey side, it is well worth it. I highly recommend using Ritz.

I chose this business based on its wonderful reviews but unfortunately my experience with Ritz Cleaners was anything but pleasant. I brought by wedding dress here for a cleaning and press after my wedding and dropped it off with one simple request: Please call me and give me an estimate before you clean it so we can know how much to expect to pay. I would have paid whatever price they gave me, but I wanted to know how much to expect. Two weeks go by and no phone call. I decided to stop by and check on it and when I showed up the dress was hanging in the exact same spot it was hanging two weeks earlier when I dropped it off. No body had touched it, let alone looked at it. After a awkward pause with a staff member who was checking on why nothing had been done with it, we left with his assurance that someone would call me within the next two days with a price estimate…
Surprise, surprise that call never came. We went our our honeymoon, returned home two and a half weeks later and went to the cleaner to pick it up. Just like before, the dress was hanging in the exact same spot where nobody had touched it. My dress has now been at this place for over a month and NOTHING has been done to it. Obviously at this point I told them to forget it and took my dress home with me. Of course now that the stains have been just sitting in it for over a month they are going to be even harder to remove when I take it to another cleaner.
My experience with this establishment is that they are lazy, have no consideration for their customers time, and cant complete the simple task of calling their customers. Basically they are lacking in customer service 101. Again, I had very high hopes for this place based on their excellent reviews, but they seriously dropped the ball on this one and lost a customer. I will not be referring any family or friends to this business for their dry cleaning needs.

Almost everybody gave a 5-​star, guess I’d be an outlier. That’s also why I feel the urge to write this review, early in the morning.
Took the red dress that I’ve wore twice to Ritz Cleaners. Got it back, found that there’s an obvious blue mark on the right-​hand side, above the waist. Took it back to Ritz. The customer service was actually really good. The guy took it back, marked the area with the blue mark and cleaned again it for me for free.
I went to pick up the dress for the second time, and found there’s a different mark in the middle on the chest. It’s a lighter mark. I hesitated for a bit, and thought it might’ve been my imagination — how could a cleaner return your pretty clean dress with two different marks on it, twice?
This morning, I took the dress out to wear, and guess what? I saw the mark in the mirror — it’s not too obvious, but it’s there, not my imagination.
I will take my dress to another dry cleaner and hopefully they will get rid of the mark. It’d sound ridiculous if I take it back to Ritz again and say, you guys left another mark on my dress. They’d think I was kidding. Except that I’m not.
2 stars for the service only, minus 3 starts for the cleaning job.

This place really is as good as it gets. The entire team is extremely friendly and helpful to customers. Their services are very fair priced and my clothes have always come back meticulously cleaned, pressed, what have you. Parking can be an issue in the small lot they have, so the staff are always attentive and quick to process your order or pickup the moment you walk in.
Excellent service and super friendly.

Good service. Nice and friendly with good prices.

My favorite errand to run is coming here — they take such good care and are honest about what they can or may not be able to do. They have helped me with alterations and always a great job is done.

Finally, a dry cleaner that offers reasonable price, great service and actually knows what it’s doing.
I always had problems with dry cleaners who doesn’t care about my expensive cloth. I hate it when people stick needles and pins into my shirts as they are very expensive and needles damage them.
However, this is not the case with Ritz. They seem to be entirely family owned and they are very careful not to punch holes into my shirts. They also pay good attention to neck and sleeve ends that are prone to grease and dirt. They did a great job making sure my shirts are absolutely clean AND without damaging them. Also people there are very friendly and accommodating.
I had cleaned my Hermes ties and Burberry shirts there for many times without any problems. Although that’s not to say future problems cannot occur, but so far it has been excellent. Highly recommended.

Quick, affordable, amazing service! My first time going to Ritz I was really nervous because I needed one of my really expensive designer dresses cleaned. I picked up my dress a couple days later and it was beautiful! It looked brand new! I was very happy with the results! The same day I went to pick up my dress, I brought another dress with busted seams. I picked my second dress up the next day, I pulled out my credit card to pay, and Marcello refused to take my money. I tried to give him cash, he put it back in my purse! He truly made my day! I was all smiles for the rest of the day! It’s not often that you meet such a genuine, honest, kindhearted person –especially in LA. I have tons of items I need to have cleaned, and without a doubt.

Great customer service! This place is family operated and they are so friendly! I’m always satisfied when I take my clothes here. I have never had any issues and the prices are good for the area. It is nice always see Jose or Marcelo there.
Parking can be limited in the small lot which is shared by a few other stores. If you live in the area I recommend walking there so you can drop your stuff off easily and don’t have to worry about double parking.
Ritz cleaners is a wonderful addition to the Palms neighborhood and I recommend it over any other place. Definitely check it out if your looking for a new cleaners. The staff also speaks Spanish.

Amazing customer service from the always affable Marcelo.
Prices are great and so is the quality!
Must go!

I waited until moving out of the area to write a review of this place. Sorry Unilocal,I like to be selfish about some places.
I went to them mostly for tailoring, and I was mostly happy with what I got with the dozen-​ish garments I brought in. For one pair of jeans I brought in, they didn’t keep the old hem, that’s the one thing I remember. For everything else, I was happy with my tailoring and thought the prices and time estimates were reasonable.
Parking in the lot can be annoying, but they have a 15 minute spot right in front of the store.

For certain types of businesses, Unilocal does not lie. One of them is brazilian wax-​ists. Another is dry cleaners.
Ritz Cleaners currently has about ten solid 5-​star reviews on Unilocal,and for good reason. First, they publish a 30%-off coupon every month in ValPak (the monthly set of local coupons you get in the mail). And since you probably end up throwing that thing away right when you get it, you can also reliably find the coupon here at any time:
. That regular discount ends up making a big, big difference on the bill.
Second, the people that work here are honest and genuine. I once brought in a blouse with a cotton trim around the collar that had warped in shape over time. I asked the people at Ritz if the dry-​cleaning service included any special way of ironing or steaming that might be able to fix the collar, and they said they’d give it a try. Turned out they weren’t able to fix it 100% with their equipment, which the guy explained to me when I came to pick up my stuff. However, the blouse did come back looking slightly better than when I gave it to them, and at no extra cost, that was enough for me.
For these items, they charge as follows:
* Blouses, sweaters, jackets: $ 5.70 each
* Dresses: $ 9.90 each
With the discount, it’s totally worth it. As long as I’m on the Westside, Ritz has my business for sure.

I’m not surprised everybody so happy about ritz cleaners. This biz is very honest, clean and professional. If you looking for a good cleaners near 90 034 you are in right place.
Good Luck,
Monica