Rite Aid

They called the cops on me because they thought the prescription I brought in was fake! The lady at the counter took a long look at my ‘prescription’ and after consulting with a few of the other pharmacist they told me to have a seat and my prescriptions (adderall and lithium) would be ready in 30 minutes. I sat down and started ready a people magazine I’d gotten from the front of the store and waited!
The police showed up and I spent the weekend in jail and now I’m on probation! This is such bullshit.
I’m still giving them three stars because my prescriptions were in fact forgeries! But they could have just turned me away like they do at Walgreens and cvs! No need to narc on a dude!

This place sucks so hard. They need mores staff always long lines. They shut the registers down when someone wants a scoop of ice cream.

It’s impossible to get prescriptions here. Every time I need to call in a prescription or even check to see if it’s ready I end up waiting for 10 minutes by phone or can’t get through. Specifically today I called over 15 times no one picked up (during buis hours) and then when I finally got an employee to pick up, they hung up on me. I mean… NO WORDS!!! except frustration and waste of my F****** time.

I’ve been going to this Rite Aid for years but lately the customer service in the pharmacy has really gone downhill. Long lines, long waits. My doctor called in a prescription for me at 10:15 this morning (nothing exotic — just some antibiotics) and when I arrived to pick up the prescription at 4:30 this afternoon, the pharmacy tech told me – after I’d waited in line about 15 minutes — that it «wasn’t ready yet» and they were «really backed up.» Definitely thinking about finding a more customer-​friendly pharmacy.

If there were a way to give negative stars I would– by far the worst pharmacy I’ve ever been to in America– and I’ve moved around a lot. I’m not sure if the pharmacists are just rude and/​or incompetent or if they are so understaffed that they became that way. Either way I hope someone from Rite Aid headquarters sees this message and does something about this place– Larchmont Village is a nice neighborhood. We should have a better pharmacy. This review isn’t coming from just one bad experience, but several. Try going into the pharmacy any time, any day, it’ll be obvious that it needs improvement. Also try calling into the Pharmacy and time how long you have to be on hold before speaking to someone, my last call was 17 mins on hold.

This is my neighborhood Rite Aid and the staff work their butts off. Rosalinda & Daniel in the pharmacy are the best! Always helpful and willing to answer questions. Even when they are slammed, they keep their cool and get it done. And that’s not easy to do with agro Hancock Park customers breathing down your neck and needing their anxiety medication filled yesterday!!! Delightful :)

Another month, another day surviving the Rite Aid pharmacy line. Every month, I wait in a line at least 5 people deep, often deeper (occasionally leading all the way back to the door). I am currently fifth in line, with five more people waiting behind me. Staff are slow and disinterested and the line is consistent proof. If you have the option, take your RX elsewhere.

This is hands down the best pharmacy in the area. Turnaround is quick, you can order refills online, when you bring in a prescription they’re good about letting you know if there may be problems filling an order a few days before your insurance allows, etc. They also have on site parking that they’ll validate for you, which is a lifesaver because the rest of the parking on this strip is generally a nightmare. This Rite Aid was remodelled a few months ago and we’ve typically found any item we need since the revamp. We’ve lived in Hancock Park for about eight years and frequent this Rite Aid every 10 – 14 days or so, and we’ve found them to be consistent in service.
I will say, I believe the gal who complained about the delayed prescriptions in an earlier review here is someone we heard being excessively rude to the staff while we were in line (based on the similarity of complaints, quite memorable even after a few weeks). All of us in line were looking at each other wondering why someone who was waiting on an automated phone call (and hadn’t gotten one) hadn’t simply picked up the same phone to inquire if the prescription was filled herself, particularly if it was as urgent as the scene she was causing suggested. At any rate, obviously the local staff don’t have complete control over a corporate company-​wide automation system and its flaws.
As I gave a new doctor this week my pharmacy information, she said she knew exactly which one it was and that she had a shortcut for it on her iPad because so many of her patients relied on them. It seems many in the area know this is the place to go. It’s great that you can pick up lunch or dinner at the nearby restaurants, also, or take care of mail errands down the street.

Do you love jizz? Then you’ll love this rite aid! Always long lines, probably don’t have your prescription ready, or in stock, or they just get it wrong. Just don’t rely on it for any last minute pickup or anything at all complicated

Mahin G and Danny saved me quite a bit of money when they determined (on their own) that my prescription was actually covered by my insurance. They took the time and care to find that out which was really kind and decent. Thank you!

Usually a good store. Watch out for a super rude new employee, Iris. I asked if I could purchase a bag at check out. She said, unsmilingly, «we have no bags.» I asked if they had cloth bags or maybe something at the make up aisle. She said no then yes then proceeded to shout directions at me from the cash register. «Right! No left! No! Can’t you see it!!?» Please Rite Aid. Let this one go. Don’t let your employees go out of their way to make people feel miserable.

My fever in the past hour has gotten higher, my ear aches and throat is worse do the bestie went all the way to the rite aid with my $$$ to get me more medicine. Customer service friendly.

I had nurses send my prescriptions to the wrong pharmacy but that’s not the entire issue.
Not all Rite Aids are the same. When this happens, whoever got the prescription (at the wrong store) or the store it was supposed to go to? They usually get the prescription transferred.
It takes a while when it was somebody else’s mistake.
I had the nurse send in the prescription order AGAIN after FOUR days (waiting for that automated call to say whether or not it was filled) and NOBODY contacted me.
NOBODY was trying.
These girls behind the counter– not the brightest just acted like it was lost. Not just lost, but they could give two ****s if your situation is resolved, IF they can count to «two» (read on).
Appalling. I drive to other Rite Aids depending on how good their team is.
I know that this one is conveniently located in Larchmont. I never had these issues in Goleta, Lancaster or Westwood. Westwood pharmacists are awesome btw.
Larchmont Rite Aid was horrible.
In the past, if the doctor’s staff didn’t respond to a prescription request– often times the pharmacist was happy to resend or call them.
Not these guys.
First of all, I asked them to send TWO prescription requests to the PA’s office.
FOUR days passed without that automated telephone call to inform me that the prescription has been filled.
So I went back and found out that they didn’t have the fax from the PA’s staff.
So I went home and called, then got the automated phone call from this Rite Aid in Larchmont that they filled the order.
THEY ONLY FILLED ONE OF THE TWO.
The Physician Assistant’s staff said that only one prescription request came in and they faxed it back to this Rite Aid. I don’t know why the pharmacist turned me away if only it was because she couldn’t find it.
I went to their Facebook page and complained twice already.
So what did their Corporate do?
TODAY. A WEEK AFTER MY FIRST ATTEMPT TO SEND BOTH PRESCRIPTION REQUESTS IN THROUGH THIS PHARMACY– They (Corporate) told another store 100 miles away to call me about the complaint, not the store in Larchmont Los Angeles!!!
What kind of training are these pharmacists required to have?
Because they can’t even count to «two».
I wonder if they’re sitting around after work bragging about what awful response they gave to a complaining customer.
I’d send my business elsewhere–

This is hands down the best pharmacy in the area. After a miserable two years at CVS on La Brea, I’m ecstatic to have found this gem! This store has recently been remodeled (last month) and it looks like a brand new store. It’s high-​end, clean, and thoughtfully laid out. Plenty of options from shampoo to dog toys to frozen pizza.
The pharmacy is incredibly well run. Filling prescriptions has never been easier. Hold times never exceed 2 minutes, which is a miracle compared to other chains. I asked if they could switch my monthly prescription to a three month prescription as my insurance covers this. They took care of everything, called my doctor, called me, absolutely no hassle and great customer service. I travel frequently for business, and when I needed an exception from my insurance to refill early, rite aid called my insurance and handled it seamlessly.
I’m just blown away by the excellent pharmacists here and the exceptional customer service from all of the staff. This Rite Aid makes my life so much easier. Did I mention they validate parking in their private lot?
Pro tip: If the line for ice cream at Salt ‘n Straw is too long, pop in here they have a new ice cream counter.

My favorite neighborhood pharmacy!
Pros: location, location and location. Pricing on drugs are fair and comparable to many pharmacies and often find specials on everyday items. The rite aid card is a must as it is packed with many savings and coupons. The staff is extremely friendly and always accommodating. The pharmacy recently has also gone through an interior renovation that makes it aesthetically nicer!
Cons: parking is easy but not free past 1 hour. Some rite aid locations offer free parking without duration. The checkout counter often has long lines which is mostly based on the foot traffic of the area.
Novelty: great neighborhood pharmacy with all the essentials!

Recently fixed up…
Hardworking…but very understaffed in the pharmacy.
Still resent that they chased out local pharmacies which delivered… by delivering themselves… then stopped delivery once the other pharmacies were forced to close.
Predatory behavior.

This is a chain, and has all the problems that chains have. But the pharmacy staff is awesome. I’ve been going here for around four years because they are consistently helpful, even when they are slammed. I’ve had all sorts of issues– prescriptions written incorrectly, unresponsive doctors, etc. The pharmacists here ALWAYS help me get it worked out.
I noticed that a lot of reviews have complained about the size or lack of stock. However, they are currently undergoing a major renovation, so please ignore any complaints in older reviews. They are a mess right now (except the pharmacy), but it will look wonderful when it’s all done.

This is a cute location busy area so kind of hard to get in
But super convenient if your are already in the area

The best thing about this Rite Aid drug store is the location. If it weren’t located on the charming shopping street of Larchmont Boulevard I doubt I’d ever go there. In case you’re thinking «a drug store is just a drug store» I promise you I have been to more exciting, clean and tidy pharmacies.
The place isn’t exactly dirty, but the aisles are a bit messy, and the floors are stained and old. The whole place looks like it could use some TLC. It’s too bad Rite Aid doesn’t put this on their list of places to renovate, because at this location I’m sure they could really move a lot if product if they’d put the energy into making it look great.
They do have a pretty good selection of seasonal nail polish displays, and the staff is always pleasant.

This is without question the greatest Rite Aid drug store of all time.
This Rite Aid Drug Store is conveniently walking distance from my place. I purchase Gillette Fusion blades and the occasional arm brace.
What makes this drug store the best of all time is the people that walk in to pick up and refill prescription drugs. I find a front row seat in the pharmacy waiting area and people watch.
Located in the heart of pretentious Larchmont Village where Hollywood extras come to die. You have your anal-​retentive anti-​depressant «happy pill popping» white girls, promiscuous gays picking up antiretroviral tic tacs, bossy desperate housewives reloading on menopause relief tablets and the cheeky senior citizens that crawl to the counter for viagra and colon cleansers.
Grab a bag of crisps, pull up a chair and enjoy the show.