Rite Aid

I came here to pick up medication from l told me to come back 1hr30min later. I did come back and waited for 30 min, just to give my info. However, my meThey told me that still haven’t process my prescription so they put me into next process. I’m currently still waiting and still didn’t pick up my medication. I been waiting another 40 min.

Learned my lesson here never to stray from CVS and Walgreens. The willingness to help the customer is non-​existent and some people are outwardly rude. I bought a defective coffee maker and they wouldn’t let me evenly exchange it for one of the same exact price because I lost my receipt. I opened one of their Plenti cards the same night. They would only give me half credit towards the new one so I payed an extra $ 18 plus tax to replace a defective item. I asked for help, did not demand it. I did not ask for my money back, just an exchange. The manager said without the receipt the whole thing is devalued. Well I was charged extra to replace a broken item, so as a customer, aren’t I being slightly devalued by that policy? There is a reason why there are only a few of these left. CVS or Walgreens would never deny a loyalty card holder such a simple ask. Good luck to ya Rite Aid!

Literally just left the store right now as an extremely upset customer due to one of the cashiers horrible customer service and nasty attitude I will never come to this dumb ass fucking place again!!! Aside from the bad service the lines are insanely long and the incompetent managers do not have a sense of urgency to expedite the checkout process

This is by far the WORST Rite Aid I have EVER encountered! There is ALWAYS the longest line and the bare minimum staff to help. Even worse, is the pharmacy which is guaranteed that your prescription will NEVER be ready on time and even the most basic medications have to be ordered. On top of the abysmal service, when going to pharmacy today to pick up antibiotics — the most basic prescription, after being called by their auto call system telling you your prescription is ready, at FIVE pm today went to attempt to pick it up and their main pharmacist was at LUNCH — the busiest time of the day which means, you will NOT be able to get your prescription as they cannot disperse medication without their licensed pharmacist there on site. Seriously? Who takes a lunch that is in that type of position at the busiest time of day and waste your customers time — five pm lunch?! And pharmacist would not be back for at least 45 minutes! If there is only ONE licensed pharmacist there who can disperse medication that is irresponsible, you would think that ANY responsible company would at least hire a back up pharmacist to be there at ALL times so these problems do not happen. That is a serious liability as you are putting your customers health at risk by denying them medication when they need it. I would not be shocked if they were sued for this type of irresponsibility as having a pharmacy on site is a medical facility and if this was an emergency, a customer’s life is being put in DANGER by this type of irresponsible decision making. I’m sorry I always leave positive reviews but this is a disgrace– I am sick and need my antibiotics, there was a mother who needed medication for her sick child, she also could not get medication due to pharmacist taking lunch at their busiest time — I will take my business elsewhere where my business is not only appreciated, but where I also will have TRUST and faith that whoever they hire would have at least common sense to do their job and take care of their sick customers who need help and not be SELFISH and take your one hour lunch break at 5 pm during a workweek! Do NOT go there unless you have at least half an hour to forty five minutes to wait even if you want to purchase an item as the line is guaranteed to be long and the service abysmal! This is the only Rite Aid I have ever experienced such HORRIBLE service and absolute chaos and disorder and no supervision what a disgrace to a company whose name I USED to trust. You’ve lost another customer and I was a great one. Get your act together!!!

WORST RITE AID!!! The corporate headquarters or the regional overlords need to fix this place. There are so many people in the neighborhood who WOULD go here but don’t because it’s such a mess. A lot of business is lost due to the mismanagement of this place. It’s understaffed, the line is always obscenely long. Most of the items are locked up so you have to ask one for the understaffed to unlocked everything. If there’s a theft issue, hire more people, put sensors on everything. But don’t make your location anti-​customer. Customer service and customer care should be a premium not an afterthought.

Quite possibly the worst pharmacy in existence. One to two people in line ahead of you can amount to additional half hour wait. Not exaggerating. This on top of the hour i waited for them just to fill the prescription. Also this occurred on a weekday during work hours, well after typical lunch hours.
ANY other pharmacy will do

It’s a perfectly functional drug store. The pharmacy got my meds to me when they were supposed to, the cashier lines move pretty fast, and they stock the stuff they should at the prices you’d expect from Rite-​Aid. That said, no one’s particularly friendly, they’re not open 24 hours, their app is useless (thought this is every location in the US, not just here), and it looks like a Rite-​Aid, which is bland, bland, bland. I miss my snazzy new Walgreen’s in DTLA, but this place is two blocks away and does its job.

Terrible, items are open or destroyed. Not a lot of variety. Toilets are destroyed. do yourself a favor and get yourself some ice cream and go. On the plus side there’s tons of parking and water machine outside. I don’t know about buying water from a machine thats outside. yuckO. Wanted to buy clarifying shampoo and there was one that was opened or almost empty. For some reason this Rite Aid has not been remodeled. Maybe, once the neighborhood «changes» it’ll be remodeled.

I like rite aid but I wish they offered a better discount generic plan. Albertsons has a 500 generic pharmacy list where those generics are 3.99. Rite aid doesn’t have it. The same prescription drugs I take are $ 30 at rite aid vs. 3.99. The people are usually nice, clean stores and I used to get ice cream at their thrifty ice cream counter when I’d get prescription. But not any more.

Across the street from LACC. I stay there during the day. The emplyees have all been friendly and helfull to me. I have no complaints in that department they aren’t dicks with the bathroom key lol… they have awsome seasonal nick nacks i enjoy window shopping here.

It’s conditions like these that just make me wanna be a shoplifter, but I’ll just stand in this 30 person line instead. Slow, slow, slow.

By far the worst Rite Aid in town. Expect to always wait to pay. There’s never more than 1 person at the register and always a long line. Expect them to always be out of anything, whether it’s a prescription called in by the dr or an OTC med. my dr called in antibiotics for my son. I called to confirm and was told to come in 20 mins. I get there and am told to wait another 20 mins since the only pharmacist is on break. He gets there after 30 mins only to tell me they stopped ordering that prescription. Everyone there is brain dead. Not sure how it is even in business

I can drive to Target in West Hollywood in less time than it takes to purchase a pack of gum from this Rite Aid around the corner from my apartment.
Does this location not have a manager/​standards???

This is, by far, the worlds worst Rite Aid. Everyone who works here, with the exception of one, moves at the rate of a snail on heroin. Its under staffed and there is always a HUGE line that only moves at the pace of the junky snail at the register. Its so awful. Often I’ve walked up, glanced at the line, and simply turned around and left. Also, its always dirty. This place makes me ANGRY. It should be called «Wrong Aid.» The end.

You will have the time of your life at this rite aid if you’ve just come from a Turkish prison, after having bitten a guys tongue off and shoved a guards head through a coat hook to escape. If this is you, you will LOVE this place. Get some ice cream too, honestly the 15 minutes you’ll have to wait because there’s only 1 employee in the entire place will seem like a breeze. Just look at the batteries to kill some time.
(This was a reference to Midnight Express by the way, I had just watched it before visiting, sort of put it into perspective for me).

this is the worst rite aid i have encountered in LA.

Welcome to hopelessness.
Every time I go in here I seriously debate stabbing myself in the head. The lines here are HORRIBLE. They rarely have more than one register open.
… And jesus, some of the people who I see in this store… All I can say is that this is a terrible place.

This Rite Aid makes me want to stick a fork in my eye. Every time I go there, I leave asking myself «WHY»??? There are 5 registers, but no more than 1 – 2 open at any given time. Yes, Rite Aid has great prices on beer. Yes, it is super convenient — why drive 20 minutes to Target when you can walk 5 minutes and buy razor blades. But why put yourself through the agony and frustration?
One night I was in line, the man behind me ended up screaming at the manager to open another register. When the manager heard him, he looked dazed and 10 minutes later finally opened another one. I find myself doing a dance, the «Be patient, you are not above waiting in a line, you live in a big city, stop bitching» dance, yet I can never be patient enough to deal with this place.
Good luck trying to get ice cream, or razor blades, or a prescription — anything that requires the help of an actual human.

The only reason you might want to stop at this Rite Aid is if you have an itch to publicly call someone out on their stupidity and ineptitude without feeling a tiny bit of remorse.
All of the employees clearly share the same brain cell and it can only be used by one person at a time.
75% of the customers are buying beer, the other 25% ice cream. I love both of those things but I can get it without the exasperation of dealing with these nincompoops.

Completely incompetent and unprofessional. I ordered photos online to be picked up at this location. After heading down 4 hours after I received a confirmation email my photos were ready, I found out this was not even close to being true. After I finally was able to even find someone, they fan me a handful of photos, «are these all them?» I respond I have too many photos to know at a glance. They shuv them in a packet and send me to the front to pay. I get home, to find they’re a jumbled mess, and after playing the matching game to figure out how many sets were actually there and of what photos — I find out half the photos are missing. I head back down, they tell me to come back later. «Could you, maybe, look around first?» I look in the corner and see a stack, then another, they’re spread around the entire area. I get no apology, no remorse.
I don’t know how they ever delivery anything completed with their backwards production line.