Right Time Home Services

One of the technician from Right Time, San Diego, CA, showed up today to do my yearly maintenance, which I paid last year. He said that I need to change blower motor capacitor. I asked him how much and he said $ 291. Since I know about capacitors, I checked the price online for the same model. It is about $ 8 to $ 10 depending on the vendor. This is equivalent to stealing money from customers who do not know about this. I can under stand a reasonable markup. Labor is already paid. It takes less than 5 minutes to change it. I recommend not use this company.

I purchased the membership and scheduled an inspection a while later, on the furnace. The blower motor has a thumping noise in it, as if a bearing might be failing and the shaft is getting loose. I took the afternoon off to meet the tech that didn’t show up. RT called me at the end of the scheduling period and said the tech wouldn’t make it that day. I told the person I wouldn’t take a second day off for this, and was eventually visited by a tech an hour later.
The tech agreed that the motor needed replacement, which was still under mfg. warranty, and said he’d order one and call me in a week for the installation. Nothing happened for a month. When I called RT, they said they had no record of a bad motor or one being ordered. After my argument, the person said she would look into it and call be back. I never had a call-​back.
That is my experience; not pleasant. I will write them (phone calls don’t seem to work) a certified letter to cancel my membership and ask for a prorated refund. I think that is fair.

This is the first time I made the effort to write a negative review but felt it was necessary. I signed up for a furnace cleaning through Home Depot. This vendor of Home Depot, Right Time (the irony of the name you’ll see shortly), called and scheduled an appointment 3 weeks later. 1 hour before my appointment time, the company calls and states we need to reschedule because it’s the busy season. We reschedule for another time 3 weeks later, a 8−12pm appointment. At 10am no one shows, so just to make sure I call. They did not schedule anyone, so they said they’ll send someone at 1pm. I spent the whole day waiting from 8am to 4pm and no tech showed up. At 5:30pm someone calls wondering why I am not home. I thought Home Depot vendors would be more professional. I was wrong.

PLEASE DON’T USE THIS COMPANY. I cancelled a service contract on 11÷13÷15 and requested a credit for the services. I just checked my credit card for the 10^th and they still have not issued a credit, although I was told many times they would. I’m glad I had already filed my dispute with the credit card company because that is the only way I will get my money. I’ve been lied to so many times by personnel at the company that they would put the credit through, it’s all lip service.
I am so glad I cancelled my air duct cleaning with them and went with American Service Alliance. They did an awesome job and they were less expensive. I guess that why Right Time charges so much and does not return a client’s money, their service is so horrible that they don’t have customers so they overcharge or try to cheat you. Stay away from them.

3 years ago I bought two brand new air conditioning systems, upstairs/​down stairs, costing me nearly $ 30,000.00! At the time of purchase they could not have been nicer or more attentive. My upstairs unit has not worked right from day one. At first they said it was because of too much pet hair and suggested I buy some special feature that would alleviate the problem, so I did just that, paid them for this «special» feature. The problem continued. Then there was yet another thing they suggested I do for a nominal fee… guess what, I paid for that too. As a single middle aged woman who knows little to nothing about air con systems, I was at there mercy given my age and need for air conditioning. I have in just the past 6 months had them to my home at least 5 times. The problem remains the same, it’s always been the same as evidenced by all the notes on all the work orders and yet they still have not contacted me to replace the unit and fix the problem!!!
I AM FURIOUS!!! I feel taken advantage of and my next step will be to take legal action as I feel I’m a victim of consumer abuse. Shame on you Right Time!!!

My pleasant experience has turned into a freaking nightmare. For the past few weeks I have been having Right Time Home Services coming out to plan a project to replace and relocate my HVAC system, which I totally understand is not going to be easy. When I initially had Right Time Home Services out at my home I explained to the representative that I had two concerns; the water produced by the current system and my old bulldog electrical panel. I explained to this representative that when we were buying the home our property inspector noted that the bulldog panel was old and that the roof may have some damage because the current HVAC system was not properly draining water off the roof. However, I did explain to her that we did get the opinion of a roofer regarding the roof and an electrician regarding the panel. The seller did as well. Neither the roofer or the electrician noted any issues that needed to be corrected. However, the electrician noted that the electrical panel, even though still good, probably should be upgraded as it uses an old magnetic technology.
Our current HVAC system is being moved off the roof, thus the Right Time Home Services representative hat to request a roofer to come out to our home and give us a quote to patch the holes after the unit was removed. As well, she also asked the roofer to review the structural integrity of the roof. The roofer that Right Time sent out did not provide me with a written estimate, but did tell me and the representative that there were no issues with the roof. With the all clear we decided to move forward with Right Time.
About two days ago Right Time sent out two installers to verify that the representative had captured all the necessary stuff to perform the instal and move. While here, they asked if the property inspector recorded any information about the current HVAC system. Our property inspector did, so I shared the report with them. However, what I did not know is that the installers left my property with the inspection report and shared with their leadership. Sadly, our property inspector noted that the roof may have damage because of the way the water drains from the current HVAC system. Thus, they feel that this is a liability and will not come and perform the work.
What pisses me off, besides the amount of time I spent planning this project with them and that they called me to cancel ~12 hours before another contractor was about to come out to rip out my deducting, is that three roofers, including one they had come out to our home, all said that the roof was completely fine. In fact, the seller had actually just redone the roof before we bought it. But, he still insisted that I would have to make all the repairs before they could start. I mentioned to the guy that called me that Right Time had a roofer come out and give the all clear. Sadly, he was unaware of that roofer. You would figure that before you are about to cancel a nearly $ 20,000 project 12 hours before it is to start that you would have had the reasoning to verify whether or not a roof inspection was performed. Seems a bit shady. They gave me some discounts and even offered to pay for a crane if needed. I think they realized that they would need a crane, so they are trying to figure out a way to milk me for more money.
Despite being angry with Right [Wrong] Time, I am pretty happy that they canceled. I have had some other HVAC companies come out and have gotten better quotes for better equipment and much better service. One HVAC company actually came out with an electrician and a roofer and do not see any issues.
In Summary, I would highly recommend getting the opinions of any other companies before dealing with this one.

Great service! Will definitely call again! Our A/​C went out during a 100 degree heat wave in the valley. Temps were over 95 degrees in the house. We called late in the afternoon, they came that same day. Joel climbed on the roof, looked at our unit for 30 seconds, told us it was frozen and we needed to let it thaw for 2 hours and change our filter (which we had already done). Offered a handshake and said no charge! What incredible service! So rare to find honest technicians. We will definitely use them again for any of our A/​C needs. Thank you Joel! And Debra was very helpful on the phone as well!

I have used this company for the past ten years. They installed my central heating and air conditioning and serviced it all those years. Their technicians are professional and friendly. However, they recently quoted me $ 1300 for a job another company did for $ 235 (not a typo). Their standard labor charges for repair are unreasonably high. Before this, it took then six months to complete a warranty repair that should have taken less than two weeks, factoring in time to order parts. I understand taking a markup for excellent service, but this company borders on stealing.

Alex Garcia, an LA Tech, for Right Time, completed my 6 month service today for my A/​C Heating Unit. He was courteous and efficient. Alex offered me some suggestions to keep my home cleaner and allergen reduced. I high recommend this service from Right Time.

Great service with mike from ars. He walked through the hole system and told me what i can do to save money on the future. Highly experienced; friendly and responsive. Even gave recommendations for plumbing. Mike is the best!

Alex G and Sal D are the epitome of customer service. They are knowledgeable and thorough. Alex and Sal ensured that I knew what they were doing and provided status as the worked.
My house is cooler and happier.

Darin services my ac system Wednesday great customer service with a friendly demeanor. Makes me feel special