Rex Luxury Car Rental

After the company refused to rent me a car for I have no my own credit card, there is a lady in national helped me to rex. The guys in rex are nice, got me a car.

Forgot my FL driver license and couldn’t find a company to rent to me until I can across Rex. They pulled my records and got me in something right away. They also drive you back to the airport in the car you rented, so it’s super convenient. Had a awesome experience!

They are located a small distance from the airport, and the employees would personally shuttle customers from/​to the terminal. Selection is relatively limited compare to the bigger rental chains, with reasonable price and great customer services. They definitely offer more personalized packages to fit rental needs. Would recommend.

FRIENDLY ADVICE — do not rent car from Rex Luxury Rental. They will try to charge you for things you didn‘t do or make (invisible marks, toll road tickets that you didn‘t make etc.)
When I returned the car the lady that works there found some invisible mark on passenger door and charged for that 80 $. Next day she called me (SHE WAS VERY RUDE) and said that I have 5 TOLL ROAD TICKETS and that I must to pay that immediately because it is going to be double if I do not do that.
I went to agency to see that tickets but she showed me paper with tickets only for 2 seconds and didn‘t want to give me to take photo to check that online because she was cheating me (ALSO WAS VERY RUDE AND ALL THE TIME REPEATED: «You want to say that we are lying?»).
Thank God that I have photo of agreement in my phone and when I checked that it turns out that it wasn‘t license plate of the car I rented.
The very rude lady didn‘t even say sorry.

RENT YOUR CAR FROM HERE! Nina saved my brother & I’s trip, she found us a beautiful car for a very good price. When we got the car it exceeded our expectations & was very clean & smelled nice. If it wasn’t for her, we would have been stuck paying more money for a basic car & it would have killed our whole trip. THANK YOU, NINA! YOU ARE THE BEST :)

Nina is the best! We loved the fiat they gave us and they helped us out immensely when our previous rental reservation screwed us over. I called them right after dollar rental car turned our business away and they went and picked my boyfriend up from the airport within 5 minutes and had him a car within 15 minutes of my phone call. We will ALWAYS go back here, you guys are the best.

Customer service was wonderful, they really helped me a lot

I reserved a car last minute for Valentines Day. It was the Lexus ES350. They had a special on the car. The car was great. There service was wonderful, and I had no trouble when I returned the car. I will definitely rent from them again!

I decided to rent a luxury car for our trip to Vegas. My wife and I were celebrating our 22^nd anniversary! Debora was helpful in securing the BMW 750i for us. As I didn’t want to drive out to Los Angeles (from Rancho Cucamonga) to pick up the car, I paid the fee to have it delivered. The car was delivered ahead of time, was beautiful and clean, and lived up to all my expectations. Five days later they picked the car back up at my home, looked it over to be sure there wasn’t any damage, I was done.
A very pleasant experience with Mike and Debora. I would use them again!

this guy is great good deals on cars

I borrowed a car for my engagement photo session back in April 2012. I was skeptical at first after reading their reviews on Unilocal but I was actually very happy with their service. They were very nice, gave me extra discount since I was getting married, and kept their words. I would definitely borrow car from them again.

Very rude customer service! I called to inquire about a car rental based on a promotional deal that I saw on their website. Upon calling, a woman answered and gave me an attitude from the get-​go and told me there was no deal. I was as nice as can be so her attitude was totally uncalled for. I concluded that she must hate her job.
There are so many bad reviews on here for a reason. Please take your business elsewhere!

I had a two week rental here during June of 2012 on a 2012 C250.
I was skeptical on renting from here after reading some bad reviews on this place, but I decided to overlook it. One thing about the staff here is that they want to do things quick and they don’t like answering a lot of questions. Which quite frankly I found to be annoying– especially when they talk about their VIP treatment on their website.
The car was great. It was brand new so there was no room for anything to go wrong. And I did drive the car all the way from Los Angeles to Tucson, AZ and back over the two week period.
There was a really tiny almost microscopic dent on the rear passenger door when I returned the car, and they charged me almost $ 100 or so on top of the $ 1700 I paid to cover the damage… Which is what I didn’t understand because I thought I was covered for those things under the daily charge I was paying for using my American Express instead of their CDW. And he basically explained to me that the only way I was going to get charged more than $ 1700 was if I didn’t fill it up when I returned it and if I went over my miles limit– which I only did by like 15 miles.
I also did forget to pay the valet when I dropped the car off at LAX so that was another $ 15 charge.
It is just too much to worry about, I think next time I will just buy some piece of mind and rent a cadillac from Hertz where if I drove their car into a wall they would just replace it for me.
If i do come back it will be for a much better vehicle and I hope that they work on their customer service.

I have two words to describe this place: HORRIBLE & STRESSFUL!!!
Please, I beg of you, take this advice– Do NOT under any circumstances even consider from renting from this company until they fix what needs to be fixed! Yeah they have good prices, but in the long run it’ll just cost you so much unnecessary stress & worry and Hassle!
First off, the two ladies who work there are utterly & completely RUDE & obnoxious. So much for customer service! They yelled at me when I was calm, they talked back to me & just put me below them as if I was nothing. That is how they made me feel every single time I talked to them. So here is my story… how they put me through absolute hell!
I reserved an Escalade from them a month and a half in advance for my vacation there in L.A. For starters, the lady was constantly arguing about the size of the SUV because I needed the long bed for 7 people plus luggage & all she said was that it seats 7. She argued that the 5 passenger was the short one & the 7 passenger was the long so I argued and said that my personal Escalade seats 7 but it’s the short bed. But she reassured me that I would be able to seat all 7 AND fit all 14 luggages. Well, when I picked up my bags and told them that I was there and was ready for the Escalade, THEY DIDN’T HAVE IT!!! Apparently it was in an accident two days before I got there & they left me messages on my phone… I didn’t have ONE missed call & the iPhone never lies. I was stressing out trying to get a Luxury SUV for me and my family for us to have a good time. Even though I reserved it almost two months in advance, I didn’t get what I wanted! Luckily for me, Hertz came to the rescue and had an even better Escalade available.
Another thing, when I was talking to the guy there, he said it was the SHORT Escalade and not the Escalade ESV like I was promised! So again, I BEG OF YOU! IF YOU ARE READING THIS REVIEW, IT’S WORTH IT TO PAY AN EXTRA THOUSAND FROM THE REPUTABLE L.A. EXOTIC RENTALS THAN IT IS HERE! Save you and your family any stress & turmoil and most of all, money! This company is a rip off & should be driven out of business. They do not deserve to be called a Business.
I will say one thing, the man whom I talked on the phone with about being out of an SUV was as helpful as he could be… After I yelled at him. But still does not make up for the other horrible experiences I had with this company!

I would give this business ZERO stars if Unilocal would allow me to. I should have listed to Umar, who reviewed this establishment back in March. I read his review before renting a car from them; however, I just decided to give them the benefit of the doubt. WRONG! I was charged several hundreds extra. Long story. I believe this hole-​in-​the wall is basically surviving off of the extra charges that they tack on to their customer’s bill. The older female worker was very unprofessional and obnoxious. When we returned the car, she examined the car for scratches and dents in such detail. She might as well have used a microscope! Come on now! I’m sure she was just trying to find any microscopic scratch she could find just so she could charge us extra. PLEASE, PLEASE, PLEASE… I repeat… PLEASE, PLEASE, PLEASE DO NOT rent from these people. It’s true– they’re just out to get you. Major scam artists!!! Please rent from a major/​well-​known company instead.